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    Saurabh Shah, MD, FAAOA | PHMG

    5.0 (2 reviews)
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    California Head & Neck Specialists

    California Head & Neck Specialists

    2.8(119 reviews)
    11.4 mi

    I would like to commend Dr. Banthia for the surgery and treatment and follow up visits. He…read morecompleted major surgery to four of my (nose) turbinates, deviated septum and (ears) eustachian tubes. I can breathe so much better now and my hearing improved dramatically. Please request Dr. Banthia if you have ear, nose or throat issues. You will not be disappointed.

    There's a reason this place sits at 2.9 stars (at the time of this review) -- and it's well…read moredeserved. I had nasal surgery here in August. In October, I saw a different ENT at the same practice who flat-out told me the first surgery did absolutely nothing. His exact issue? He had no idea what the first ENT even did, because he now needs to go in and perform procedures that the first ENT claimed she already did. Let that sink in. I'm now being told I need a second surgery because the first one was essentially a waste of time, money, and recovery. And that's just the beginning. I have now been waiting THREE MONTHS (and counting) just to be scheduled for this second surgery. After a month of silence, I called -- they said I'd be contacted within a week. I waited four more weeks. Nothing. Called again, left a message, never got a call back. After another three weeks, I was told they only have one person who schedules surgeries and she's "busy." That is not my problem. It should NOT take three months just to schedule a surgery -- especially one required because your first surgery failed. Appointments are just as bad. At my last visit, the waiting room was packed when I arrived. They checked me in and had me sit down. Every patient who checked in after me was told the ENT wasn't even there because he was performing surgery elsewhere and "should" show up soon. I wasn't told that. After watching several people get warned while I sat there clueless, I went to the front desk and asked if I was waiting for the same ENT. The receptionist said yes. When I asked why no one told me he wasn't there, her response was: "Oh, I forgot." Probably because she was too busy gossiping with the other person at the front desk. I had driven over an hour to get there. If I had known the doctor wasn't even on site, I would've canceled -- either before leaving home or immediately upon arrival. People in that waiting room had already been waiting over TWO HOURS. There were about 10 of us all waiting for the same doctor who wasn't even present. I complained, and only then was I pushed to the front when the doctor did show up an hour later. If I hadn't said anything, I would've been waiting 4-5 hours. That is beyond unacceptable. It's disrespectful, disorganized, and borderline negligent. Between the failed initial surgery, the months-long delay just to schedule corrective surgery, the lack of basic communication, the extreme wait times, and the financial impact to me personally, this practice has shown a consistent disregard for patients' time, trust, and well-being. If you value competent care, transparency, and respect for your time, I strongly recommend looking elsewhere.

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    Saurabh Shah, MD, FAAOA | PHMG - earnosethroat - Updated June 2026

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