Earlier on Friday, I made lefse with my son, cousin, and her kids. Let's say we're amateurs. I…read morewatched and researched some YouTube videos and Googled and found I need a square cut rolling pin. I already have the corrugated one. Google brought me to Ace Hardware, and black friday had an online deal of $15 off an item. So it was 22.99 plus tax= 24.86, and I paid for it using PayPal. An email was sent and available the next day at 730 am for pickup. I gave my name at the counter and was given a printed receipt and item put in a brown paper bag. The sale online was seamless and had great service in the store.

Came here needing a particular type of screw but didn't know which kind. With the wall of options I…read morewould have never found what I needed since it was so unique. They helped me find what I needed in a matter of minutes and were super friendly to boot. Thanks Ace!

Unprofessional personnel, store is not organized , I come there to get a deal on a first day that…read morewas advertised online , they don't have anything ready

Friendly helpful store with a large inventory of tools and more. I mostly go here for electrical…read moreOr mechanical tools and housings and they almost always have what I need. They also do a good job with keys and BBQ here.

This store isn't as friendly as Apple Valley Ace. Second, hardly any employees are working. Third,…read moretiny spice rub selection and way overpriced. They had this weird sale on snowman cookie jars. 19.99, then a free promo card, so free. But you could use the gift card tomorrow. So, it's not really free. I needed yard waste bags and only stopped here as Costco was out. Buying 25 for $14.99 and tax seemed most economical. They have a great location. Step up the "can I help you find something?" and maybe your rating will increase.

Always great to see a happy employees wanting to help. I try…read moreto explain what I'm looking for and the walk me to the right isle. They are great on answering my questions and great service as well. thank you !

Today I bought 2 plugs for my bathtub. They were $1.49 each. I also bought 2 clearance wipe packets…read morethat supposedly remove ink from leather. We'll see. They were only .75 each. The reason for 4/5 stars is they didnt ask If I needed help Right away. Unlike Ace in Apple Valley. Only after I found the plugs was asked If I needed help. Asked cashier If they had a clearance section and she pointed me to the endcap. As I paid the point of sale credit card thing didnt work so cashier had to do over at other terminal. No big deal as I had only 4 items. Will probably return when in area next.

Our normal hardware store Frattalone has closed and we have begun to shop here as a replacement…read more The staff here have consistently been surly and bothered-angry when we have asked for help. The selection is poorer than Frattalone and the prices are higher. We won't support this store and their poor attitudes, we will plan to go to Home Depot or Lowe's for our hardware needs. We appreciate the location and the poor service, higher prices and lack of inventory will cause us to shop elsewhere.

In general I find that Jerry's has what I want and the staff is plentiful and helpful.read more

Jerry's Do It Best Hardware in Eden Prairie is a convenient location for household projects and…read moreespecially for tuning up lawn mowers and snow blowers. The staff has always been friendly and approachable and willing to help even with unusual requests - sometimes those pesky product description aren't as helpful as one might hope! Bringing in an old part or a photo often gets quicker results. Easy access from Highway 169 and plenty of convenient parking too. Once your finished at the hardware, stroll on down to Jerry's grocery on the other end of the mall for convenient one stop shopping. Good luck with your project and remember plumbing projects usually take three trips to the hardware.

LOVE this store! From high school age to adult store employees, everyone has always been incredibly…read morehelpful!! This is my first go-to store when I need supplies!!

I purchased 2 heavy duty gate hinges for $50 at this store to use on my sister's fence gate. We did…read morenot use them and I brought them back to Wisconsin to return and found out that returns were store specific. When my sister came for Thanksgiving I sent them back with her to return them. Because it was past their 60 day return policy they would not accept the return even though she explained the situation. They would not even give her store credit or exchange. I am all for supporting small businesses but NOT this one. I am now stuck with two useless hinges and am furious with this store's absolute refusal to work with us. Beware people. Do NOT purchase from this over priced and unethical store. You will get screwed! The people are not helpful with advice on how to do things and they are NOT friendly. They treat you as if you are inconveniencing them with your lowly questions and treat you like you are stupid for asking them.

Great services and inventory. Having a REAL hardware store is important. I dont always want a box…read moreof 1000 screws when I need a few. I'll happily pay a little more for big items to keep that single fastener selection around forever. Burnsville is a great store.

Very uncomfortable experience. Sweet employees were under-supported by extremely rude supervisor-…read moremanagement. Will not go back to this location. Had a great experience at the next closest location.

Overall, I really enjoy my neighborhood Ace. The majority of the staff is helpful and…read moreknowledgeable. However, there is one employee (a male with long-ish wavy hair, likely in his mid-30s) who clearly knows his products but often delivers suggestions in a tone that comes across as condescending and judgmental. I'm sharing this only as constructive feedback, as I otherwise have had very positive experiences and appreciate the store and team.

Owner Dave has seen to it that his entire staff, including the young ones, knows the stock, and…read morewhat will do what.

Solved my problem in 1 minute! I spent HOURS at Home Depot and Menards looking for a bidet tee…read moreadapter and couldn't find the right part. Settergren's manager looked at what I was trying to do and brought the correct part to the front of the store in ONE MINUTE!!! Priceless. I will always come her for plumbing questions in the future. I wish I could give 6 stars!

BEWARE!!! Poor customer service. I just purchased an $800…read moreEGO battery operated mower. I charged the battery and started it up but it did not cut. I brought it back to Settergren they took one look at it and said I need to bring it to an approved EGO repair shop. There was no concern or empathy just an attitude of it's now my problem. I asked if I could return it. He just said, "No there's nothing wrong with the mower it was assembled incorrectly". Now I have a new lawnmower I have to wait 2-3 weeks for it to be. l will let all my friends and neighbors know how poorly I as treated.

Great hardware store. So glad that they opened a location here after the last hardware store…read moreclosed. Excellent service and a great selection. They also allow food trucks to park in their lot. That always makes us stop in. It's the "remember we need this" moment.

They're always very helpful here when I have no idea what I'm doing. I've had to bring in different…read moreparts and they've always helped me match them. If they can't find it I've had them look it up in their supply catalog and give me the number and order it for me if needed. Another time I was trying to fix the sliding screen door and couldn't figure out wtf I was doing. I brought the whole door in and one of the guys showed me how to put the rollers on. Very helpful. I like that it's a hometown store feel, not like the big box stores where I can rarely find help. I'll always start at this store when I need something.