We had a wonderful experience with the Mercy Full project…read moreand our dog adoption! We went to an adoption event, met our.com and were able to go home with him the same day. We did the foster to adopt program, but it was a parent after day one that we are keeping him forever we are so thankful for the mercy full project to give us our forever friend. We only hope that more people decide to adopt from them.

Staff who truly care where the animals end up. I was a volunteer at the shelter while in college…read more for over 2 years. This shelter truly is a safe welcome space for all animals and it became my happy place. They make sure they have very thorough applications and standards for families that are allowed to adopt, which is essential in ensuring humans don't fail these precious animals again. I hope someday I will be able to go back to FL with the purpose of adopting a dog from the shelter.

I adopted the sweetest German shepherd from this facility. I was impressed with the level of…read morecleanliness of the building and the professionalism of the staff. I had never adopted a pet from a facility such as this and my only regret is that I had never done so. I highly recommend considering this facility if you're looking for a pet. I have no regrets!

My wife was taken to the emergency room had our dog with her, they took the dog and sent it to pet…read moreresources, I went to get him and they refused to give him to me even though I was listed as the one of the owners, said they would put me first on the list if he is put up for adoption, even though his chip listed us as the owners

I used their walk in euthanasia service for my dog. They were super kind and compassionate during…read morethis sad time. Heidi was amazing with explaining how the process works and what my options were. The other associates were great too. They were all very helpful too.

I love the volunteer opportunities they have for children and families! We volunteer regularly and…read moreenjoy interacting with the animals and hopefully giving them the love they need before finding their forever homes. The staff has always been super friendly.

We used Jamie's Real Estate services, she was also so committed and patient with us. Our dog loves…read morehis new house!

I was really traumatized by my experience with this pet rescue. I think the owner might mean well…read morebut has some mental health issues. I'm on the autism spectrum and lost my elderly companion dog to cancer. I reached out and specifically said I was looking for a younger dog because I didn't want to go through the grief again right away. She was a little odd and we came to pick up the dog that I was told was an adolescent. I took to my vet and was told I was lied to about the age and condition of the dog. It was elderly and needed a lot of medical care. It also had behavioral issues. I was so upset and felt horrible it didn't work out. The owner was very cruel to me, lied, and accused us of wrongdoing. My husband drove four hours to return the dog and then she lied and bashed us online. Overall it was a pretty horrific ordeal.

FPAR is a no-kill pet rescue. They stepped in with abundant kindness and took on the challenge of…read moreplacing an older dog who had no one. They assured us they would do everything in their power to find him a safe and loving home. We will be forever grateful to Furever Paws Animal Rescue of Zephyrhills, Florida.

I don't know how they ever get cats adopted with the rude older man running the adoptions…read more(referencing Citrus Park Petsmart adoptions). The man does not care for the welfare of the cats, just wants to make the 'board' (as he called it) happy. I don't know where they found this guy, but he let a bunch of bonded cats get separated, yells at customers, and comes across as angry and hates his job. For the sake of the cats, I hope St. Francis finds another person for this job.

Until the leadership changed, I enjoyed fostering there. In late 2021, under the old board's…read moreleadership, they received just under $1.5 million in donations. Then there was a coup and the old management was forced out and the New Management didn't want anyone to Know about the money. They continued business like they were broke. It was common practice to run volunteers from Wesley chapel to Riverview to westchase to pick up leftover meds from other volunteers rather than buy new ones or send us to a nearby vet. No respect for our time or our gas money. The last straw for me was when I needed more ringworm medicine stat. Ringworm is tough to get rid of and requires meds in a tight schedule. I'm begging (the rescue head) for more meds and she was stonewalling. Now, I'm all about saving money, but this is a $40 med. What is the problem? You have $1.5Million! When I asked (on our internal Facebook group) about the money and to see the public financial statements, I was mauled. Why all the anger? Why aren't we celebrating this money as a huge compliment of how good a job all the volunteers have done? Why am I in trouble for mentioning the money? What's wrong with asking to see the financials to find out where the money went if I am having to fight so hard to get a $40 bottle of ringworm medication? Bottom line, they can't cry poor mouth anymore when volunteers are asking for medical treatment for their fosters or ask the volunteers to pay for those things. I once paid over $200 to save one of my fosters because they dithered while I was trying to save her. For a year-and-a-half I was paying for litter and food because they didn't mention they provided it, like all the other rescues I've worked with. All we know right now about the $1.5 million is that it is invested. They continue to ask for donations. It's sad to see an organization that used to be so wonderful turn into this. Kathy worked so hard to build up that organization's reputation. A reputation so good that people gave million-dollar donations. Smh....

Horrible place, the puppies are always sick and they use gas mask to make them sleepy all day and…read morenight

Went their for the sole purpose to see if the puppies were ok.... the ones out front were ok at…read moreleast. They had several dogs in the back room stuffed in cages looking sick and depressed. Straight up asked the guy behind the computer if the place was a puppy mill and he responded, "I don't understand the question?" Sickening how these places can exist.

A Cautionary Experience - Please Visit Before You Commit…read more ["Dog recovering after eating toxic material at boarding facility" In the news, January 2025. See image in post for link] I rarely leave critical reviews, but as a devoted pet parent, I feel a responsibility to share my experience at Puppy Manor in hopes it helps others make an informed decision. While I was initially drawn in by the promise of open land and splash pads, what I observed in reality was quite different. Yes, there is a splash pad--but I also saw multiple dogs standing on a large, dry asphalt area as the afternoon heat began rising. I expressed concern and was reassured the staff wets the ground as it gets hotter. Still, it was concerning, especially in Florida's climate. There's also a significant grassy area where dogs play, which sounds ideal--until you're pulling burrs, burdock seeds, and foxtails out of your dog's fur every day. While I want my dog to have fun like anyone else's, I also believe daycare should be both safe and reasonably maintained. There was no sign that the dogs' time in muddy, debris-filled fields was limited, nor any clear effort to improve the space. Despite being told the facility was "under renovation," I saw little evidence of actual improvements. The outdoor drop-off and pickup has a very industrial and dated look to it. On one visit, I waited with another dog owner for nearly five minutes or longer--no one was at the front, and no one responded to us. We knocked on doors with no luck. Only after the other owner called the facility's phone number did a staff member (Vince) appear and tell us she (he) had been making dinner. Meanwhile, we knew the dogs were crated and ready to go--there is simply no excuse for no one being available to release pets to their owners. That experience alone left a lasting impression. The staff dynamic is inconsistent. Brianna, while sweet, often seemed distracted and disconnected in conversation. Vince, on the other hand, was kind, helpful, and clearly loves the animals in her care. I truly appreciated the adorable photos she sent me--it made me feel, at least for a moment, that my pup was happy and being looked after. The pictures were so cute. But even with those thoughtful touches, my gut just didn't feel right the longer I continued bringing my dog there. I never felt fully at ease leaving my dog here, and to me, that says everything. It reminded me of the uneasy feeling you get when leaving your child somewhere you're not fully confident in. I've taken my dog to several daycares across Tampa Bay and beyond--this one gave me the least peace of mind. Before enrolling, I strongly recommend stopping by unannounced, outside of the 1:00-3:00 PM "nap time." Ask yourself: are the dogs lounging calmly in the advertised "acres of land" with attentive staff, or is a single person sitting in a chair watching over ten or more dogs? My observations leaned heavily toward the latter. Also, be sure to ask detailed questions about pricing. While Puppy Manor does not offer grooming services, they charge $30 for a very basic bath--no brushing or extras. Even with that option, I still found myself bathing my dog almost every day because of how dirty she came home. Their prices are not significantly lower than other, far better-kept facilities. I even reinjured my back twice just trying to wash and rinse my medium-haired dog after daycare. She sleeps in bed with me, and I simply couldn't bring her in the house in the condition she was in after pickup. I truly admire pet parents who don't mind muddy paws on their carpets or furniture--but for me, home is a place of comfort and cleanliness. While I absolutely know she's a dog, I still expect her to come home somewhat clean. Lastly, I encourage potential clients to view online reviews and photos with a healthy dose of skepticism. My direct experience didn't align with what I saw online, and it made me question whether the glowing reviews were from verified pet owners. Puppy Manor looks nothing like the curated images on Google. If you love your pet as much as I do mine, I sincerely recommend exploring other options. Cost matters--but so does cleanliness, communication, and the peace of knowing your dog is truly cared for.

Beware of having your dog here for day care or boarding. I trusted the team to care for my dog but…read moreshe was placed in a kennel with FRP that has a toxic material in it that is potentially deadly if ingested. The boards were hung inside the kennel where my dog or any dog could chew it. My dog unfortunately did chew the last night of her stay and became more and more lethargic during the day after ingesting this material in the night. The manager on duty the morning she sustained her injuries assured me she would call me if her condition changed or worsened. She did not call me and had said she was off at 1 pm. I called just after 1 pm and she informed me that our beautiful and sweet girl was lethargic, tongue swollen and hanging out of her mouth and that she was unable to get her tongue in her mouth, it was so swollen. She did not call me or alert me in anyway that her condition deteriorated and so severely. I asked her, Jessie, to take her immediately to the Gandy Pet Hospital and she did not. She told me it probably was nothing serious and not to worry about it. I called, texted and literally begged her to take her to Gandy Pet hospital a couple blocks from Puppy Manor. She did not- she never did- told me she was off and to contact the other manager. It was over four hours later that Heather took Elsa, our husky, to Gandy Pet Hospital and then was almost immediately transferred to VEG on Dale Mabry. I was flying back to Tampa and was told my girl may or may not make it before I arrived back on my flight. Fortunately, she did survive and she was almost dead when I arrived. I was told by the doctors she had severe ulcers in her mouth and she was likely not going to survive. They worked so well with here, life saving measures and transferred her to Fetch Intensive care hospital in Brandon. The doctors here kept saying this was not from chewing plastic- they she had some kind of chemical poisoning or electrocution from her injuries and state. I kept asking questions of the regional manager and then learned about the styrene toxic and poisonous chemical in her Kennel which is what she chewed. The Veterinarian was able to treat her and she had a very long, lengthy and costly recovery of over $16,000. I have all the itemized receipts I can post here. The owner paid $4000 and waved her $1800 boarding fee- leaving me with the balance - just over $10,000 and a very sick girl which was not guaranteed to survive. She did survive and it was a very long healing process with nine medications per day for about a week, feeding her through a feeding tube that was placed in her neck, through her esophagus and into her stomach. The FRP boards with styrene in them are no longer hanging in the kennels and I would not trust this location to care for your dog. The agreement they claim I signed, even though there is no signature on it- maximum to pay for a dog $500 or the cost of a dog. Very disturbing and I am blessed to still have my precious girl, Elsa.

Wonderful organization. I adopted my sweet and loving kitten from an All 'Bout Cats foster home,…read moreand we are now inseparable! She came to me well socialized, spayed, and vaccinated. The foster parents here are really able to tell you about each cat's personality to help you find the perfect addition to your family.

I brought some of my dog's things here after they died. It's a great shelter. We visited the dogs…read moreand everyone was so kind. They save dogs from kill shelters.

They are a no kill shelter. They take care of the dogs and cats in there care. I'm waiting for a…read moresmall dog to adopt, like a Chihuahua or yorkie.