I visited for lab work and it was vest easy in and out. You register at a kiosk and wait. You can…read moresee the wait times online. It took less than 10 minutes as a walk in. I'll come back for the convenience and the friendliness of the staff.

Patients are asked to arrive at a specific appointment time, yet people who arrive after me are…read morebeing taken back first. I've now been waiting over 30 minutes. The scheduling process should be more organized and respectful of patients' time.

Im giving this ER location 3 stars because of how great the rest of staff was but LPN Annette has…read moregot to have the worst bedside manner I have ever dealt with and if I went off my experience with her, you would receive zero stars. We brought my father up to the ER because of severe stomach pain and even though he wanted to wait my sister and I were adamant he should not. The wait in the ER was very quick in the lobby which was great but once we started dealing with LPN Annette there was nothing great about the service. She was asking questions and because we told her he had seen a doctor the day before she said "well I don't know what you want us to do". Now keep in mind she is not taking ANY notes, but thankfully the other student nurse in the room was. I informed her of issues my father previously had and she told me she didn't see why we were there as we saw a Dr yesterday. Needless to say I left the room because I wasn't going to have anything nice to say to LPN Annette and went to swap places with my sister. Thankfully the ER Dr didn't listen to Annette who wanted to discharge my father and listened to me and my sister. They sent my father in for scans and found out he was having a diverticulitis flare up and needed antibiotics asap. We shouldn't have had to work so hard for the ER Dr come in but based on what LPN Annette felt out needs were SHE decided we didn't need anything and needed to be discharged. And her lack of bedside manners was not limited to us. While sitting out in the lobby while my father was getting lab work and scans done, LPN Annette brought out another patient in a wheelchair chair who had falling hazard band around his wrist. I watched as this man with no shoes on, no balance, wobble HIMSELF into a chair while Annette just stood there and did nothing. This man's attitude didn't seem the best but if he would've fallen in that lobby it definitely would have been her fault considering he had a fall hazard bracelet on. He was asking for water and she didn't even acknowledge him, just told him he needed to stop trying to get out of his chair and then just walked away and left him. I'm sayin go all this to say LPN Annette needs to retake some classes on bedside manners and maybe some listening classes as well. If you come to this ER and she comes out, I personally would ask to work with someone else.

Hats off to the Chef! Most Hospital food is really really bad. Not the best food in town, but…read moredefinitely the best food I've tasted in a hospital Nursing staff's been top notch. Very hard at work, Karyn, Dee, Angia, Kenyans, housekeeping by Delian, Dining and PT. Super dooper people Rooms are clean, staff is respectful. They have a little BOHEMIAN flare.

Good customer service, medical staff and I feel safe there. I am treated with respect and…read moreconsideration.

Worker don't seem to care. Follow-up to requests is pathetic. Just heard someone streaming for help…read morefrom one of the patient rooms while two employees were standing by the nurses station. Don't come here if you don't have to.

I will never step foot in this building again. My initial…read moregreeting by the front desk woman, who I could tell from outside the building (I was the only person there, I can see why now...) was that "I probably had the wrong place and should go someplace else." I asked what she meant and she shrugged. I asked if I was inconveniencing her, she shrugged again. Nice lady. Next was the "orderly" or "clerk" i guess. He didn't speak until the second time I saw him. Keep in mind I'm going in due to an injured shoulder. No one looked at my shoulder. I never even took my coat off. The orderly came back and said "lookin to get nice and doped up on finals week?" I honestly was so shocked I said nothing. Next came the only semi OK part of this - although that was soon ruined. The doctor was nice, did talk to me about my shoulder (although he never looked at it.) Although I had recommendations from two places other doctors as to what I needed, he refused and told me to get an electronic device to shock my shoulder. He also PROMISED that I would not be billed the full amount, due to the fact he understood he wasn't providing any service. Exact words. He left - and although when billing time came around I asked to see him and was refused, even though they had ZERO other patients - next came the billing lady. She told me my insurance was not valid and I would be charged as a non-insured. I told her that my insurance worked at the orthopedic not 10 hours ago and she said it didn't matter. I asked if she could help me find out what was going on and she said no. I tried to stay and find the problem, but was essentially told I couldn't do that there. I did receive a cloth sling, which broke later that afternoon. So - a cloth sling, 20 minutes tops, refusal to bill my insurance, and my favorite part - them not realizing when they leave the door open to the room I can hear everything they say. All of them should be ashamed at themselves. I told the clerk she should shut the door if she wanted to pass judgement on her patients and she just laughed at me. According to my HR department and Anthem - they didn't try to run me through insurance at all. They just billed me the full amount. WOW. I've had some bad ER experiences, but this takes the cake. No paperwork, no note for work, no medication, just a sling for a dislocated shoulder they did not examine and a whole bunch of insults they didn't think I could hear. I never thought I would say this - but Medcheck is head and shoulders above this pretty on the outside, slimy on the inside joke of a health care service. If I could give zero stars I would. Thanks so much Bethany and Michelle. You really lifted my spirits with your wonderful comments to each other that either you thought I couldn't hear or just plain didn't care if I did or not. And to the doctor who was at least cordial, so I will not name, if I'm charged the full amount, I'd appreciate you saying to my face you were just trying to get me to leave. I've also checked with the orthopedic and the pain management clinic you said you would be "interfering with" and they told me that they had never even heard of that before. Just 100% made up nonsense. F-

I have visited this hospital twice. During the first visit I asked the Doctor if my blood pressure…read morewas elevated, and he responded, "I don't know, I haven't looked at your chart." Also on my first visit, one of the nurses was pleasant, but the nurse sitting at the reception desk acted like a smile would break her face. The second visit was better in regard of the Doctor, but the nurse was using a judgmental tone of voice with me. Medical personnel should be the last people being judgmental--it takes up mental energy that they could be applying to doing their actual jobs. Will I be back? I might due to the fact that this hospital is only a few minutes from my home. However, I don't feel comfortable as I don't know if I'll be getting a Doctor that actually looks at charts or a nurse with a snotty tone of voice. Where's the compassion? If a person works in the medical field and doesn't like their job--do us all a favor and get another job. On the plus side--building is brand new, and the rooms are very clean and sterile. There also seemed to be plenty of parking spaces close to the building.

My daughter has a couple of chronic illnesses that occasionally flares up. Yesterday, my daughter…read morehad an appointment with her PA. The PA wanted to do a direct admit and told her to go through the ER to be admitted. The ER Dr refused to admit her, treated her like a drug addict, and sent her home. This morning, she called her pcp back because her symptoms were getting worse. The pcp still wanted her to be admitted,and sent her to another hospital,where she was admitted. We used to really like Riverview. We would drive an hour, and pass many hospitals, just to receive care at Riverview. That won't happen again.

I sent this as a review when they sent me a visit evaluation:…read more On March 12 at approximately 2:33 PM I attended a scheduled appointment at Prairie Lakes Medical Clinic with Dr. Jeni Shull-Clayton. As I was leaving the waiting room to be weighed, a staff member identified as Mary approached me in an aggressive and patronizing manner regarding my service dog. My service dog is a highly trained 10-year-old German Shepherd who assists with my disability. Under the Americans with Disabilities Act (ADA), medical staff are permitted to ask only two specific questions regarding a service animal: whether the dog is required because of a disability and what task the dog has been trained to perform. Instead of following these guidelines, I was confronted in a way that dismissed my legal rights as a patient with a disability. There were additional concerns during this visit. The front desk was unable to print intake paperwork from the new Prairie Lakes / Riverview Health system, leaving me unable to review documents I was expected to sign. While the medical assistant and office manager were professional and respectful, the overall handling of the situation was troubling. Dr. Jeni Shull-Clayton appeared unprepared to address the situation and was unable to meaningfully discuss my concerns or the role my service dog plays as part of my care support. My service dog was not acknowledged as part of my care needs. Most concerning, I ultimately received no medical evaluation, treatment, or care during this appointment. Because no services were provided, neither Medicaid nor I should be billed for this visit. Patients should feel safe, respected, and heard in a medical setting. Unfortunately, I left this appointment feeling distressed, unsafe, and disappointed. I hope Prairie Lakes Medical Clinic and Riverview Health ensure that staff are properly trained regarding ADA service animal law and patient rights so that other patients do not experience similar poor treatment. I am unclear if I nor my adult kids, desire to return here any longer. As this is not the first dismissive treatment we have experienced. I am open to hearing about other referenced Indy area OD or MD medical offices for proper, valuably helpful, safe experiences, human centered, compassionate, & holistic, professional care. cindi jo "CeeJayy" rose gonzales

This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

I came to the hospital for an appointment with Dr. Foster at the gastroenterology office in…read morebuilding four of the hospital. At first, I had a hard time finding the office and went to the wrong building. A staff member was kind enough to direct me to the correct building. When I arrived at the gastroenterology office, I went to the check in window and Allison greeted me with a smile. She took my information and told me to wait until my name was called. I did not wait even five minutes before Jasmine called my name and took me in the back. Jasmine was very professional and kind and took my blood pressure and weight information. She asked me the triage questions and then told me to wait for Dr. Foster. Dr. Richard Foster came in and introduced himself to me. He was very professional and answered all of my questions. He explained the situation with my diverticulosis and what impact it has on my colon. He went over all the details regarding my colonoscopy and what the procedure will consist of that day. He was excellent in his explanation and very concise. The whole staff were very professional and helpful in making my appointment worthwhile and productive. I felt very comfortable with Dr. Foster handling my colonoscopy and explaining everything to me. This was very worthwhile and I'm happy to have Dr. Foster as my gastrenologist. It was a good visit.

Where do they get these people that work in Breast Centers??? Everyone needs to model their hiring…read moreprocess or something, because yet again, I am in such awe of my level of care today. I needed a biopsy on a lymph node quickly, and this location was able to get me in quickest, before the holidays. I arrived early, for my 8:30 a.m. appointment. Check in, with a very nice woman, was prompt. I was called back about 15 minutes later. I am so extremely thankful that my nurse was a wonderful gal named Cassie. She is absolutely excellent and her "bedside manner" rocks. Once I was changed into my gown for my procedure and she could see how heavily tattooed I am, she began telling me about how she'd had a scare similar to mine, and it ended up being tattoo ink in her lymph node. We appear to be fairly close in age, and both have tattoos from 15-20 years ago. She definitely helped put me at ease and remained upbeat, yet extremely caring thru the entire procedure. My doctors name was Matthew. He was a really nice guy. As we were getting started, I let him know that I have severe anxiety and what it looks like when I am about to have a panic attack and what I do to work thru it. He let me know how familiar he is with anxiety and reassured me that they would help me get thru it. Sure enough, my anxiety began to get the best of me. Cassie picked up on it quickly and began gently talking me thru what to do. No one has ever told me when this happens to me that I shouldn't close my eyes. I often pass out with my panic attacks. She kept gently encouraging me to keep my eyes opened and focused on any one thing and helped guide my breathing. I was pouring sweat, so she had the other nurse in the room get me a cold rag and had her help refresh it to keep it cold, for my forehead. Everyone was so great with me and so respectful of my boundaries and had true "caregiver" attitudes towards me. Someone in healthcare, PLEASE hear me! This is how you treat patients. Especially patients with trauma histories. Would you believe they discovered tattoo ink in my lymph node? Yup! Nurse Cassie called it. My sample was sent off for testing and then I was given another mammogram. Cassie did my mammogram and then took me to have my vitals checked. Once my blood pressure went back to normal, I was allowed to get dressed and go about my way. Stellar care. I absolutely could not ask for better or find a single item to critique.

Dr. Jordan Phelps is an excellent doctor at Community Health Network Fishers, and I'm very thankful…read moreto have him as a doctor. I was referred to him by a very close friend of mine because my old doctor was leaving his practice to take another job. Community Health Network Fishers is right in the heart of Fishers, and has a wonderful staff of nurses and nurse practitioners that take very good care of their patients. They provide family medicine and patient care for all ages and adults. Dr. Jordan Phelps, DO takes time to listen to me and understand my health concerns. He does a wonderful job examining his patients and gives a fair and healthy assessment of the patient's health conditions and concerns. Steven, the nurse practitioner, also does an excellent job listening to the patient's concerns and providing the best possible care that is needed for the patient. Community Health Network Fishers is my #1 choice for my doctor and health care needs, and highly recommend Dr. Phelps to anyone who is looking for a primary doctor. He is terrific and the nurses are wonderful as well.

I had the absolutely the BEST Treatment Ever They treated me…read moreand others there with me today . As Kings and Queens TOPNOTCH

Ascension runs the place and they are not a healthcare provider--they are a venture capital firm…read morewith a side hustle in religious-based medicine. They do it so badly that during the COVID-19 pandemic the governor of Indiana activated the National Guard to staff the place. I am disabled and had the misfortune to be taken here for a cardiac event. I was placed on a bed in the hall, never put in a room and never even given a blanket while I lay there unattended and shivering. No one told me anything about what tests would be run until someone showed up to do an X-ray, EKG or draw blood. No one told me how to access my records at any point in time, so I had to look up online how to do that. The doctor spent maybe 3 minutes total with me and didn't even have the decency to stop and look me in the eye after saying I was being discharged. He wouldn't even answer any questions I had. I was given no follow-up instructions or any aftercare advice. Most hospital emergency rooms will ask if you are having thoughts of hurting yourself, someone else, or being abused. They didn't even do that! I wrote in my journal that as a person with PTSD I am accustomed to my physical symptoms being dismissed and that's one thing, but it was another thing entirely for St. V's to treat me as if they knew I might have a physical problem and did not give a damn whether it killed me. The scary thing is I've seen worse, including turning the bill for a rape kit over to collections, and a nurse in their ER having to nag the neurosurgery unit to give her 19-year-old uninsured son his pain medication while he was recovering from surgery for an aneurysm--getting called a "bitch" for her efforts. Avoid this place at all costs. This place is the epitome of everything wrong with healthcare in Indiana, if not the United States.

Care was fast, efficient, and friendly on a Wednesday afternoon. Staff was cooperative and eager to…read morehelp. I felt well taken care of.

I went in while experiencing a miscarriage. I arrived at 7pm and was told that an ultrasound tech…read morewas on call and had already been called due to another patient experiencing the same symptoms that I was and needing an ultrasound as well. I was told that once the tech was called, she had an hour to report in so it may be a wait. From about 8pm when I was moved to the ER side (apparently required due to needing an ultrasound), I was left in the room and would leave to go out in the hallway and check in with nurses to find out when I would be seen or any updates on the tech arriving. I did this about every half hour since I had been previously told she had an hour to report in. The tech finally saw me at 12am. During the ultrasound, she had constant phone notifications sounding off and distracting her from the procedure. At one point, she had me (the patient) hold the transvaginal probe inside of my body so that she could respond to her phone. I was already quite distressed due to the nature of going through a miscarriage, and this made it much worse. The cherry on top was the bill I received. $3400 (after insurance claims). $2000 of this portion was just due to having to check into the ER (to not be seen whatsoever) but just to have the ultrasound in that ER room. Just beware before coming here. The doctors and nurses are kind, but "on call" does not mean much to the techs. Also, beware that you will end up paying thousands if you step foot into their ER (even if no testing or care is done via ER services).