This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

I pass by other hospitals to come to this location of St. Vincent Carmel. We come here for…read moreeverything from broken bones to diagnostic testing. The staff is outstanding and caring including doctors, techs and support staff. You don't get a bunch of students working on you like other area hospitals. We have never had to wait long for examination. The hospital is clean and waiting areas comfortable. Parking is easy. The one thing I don't like is their mobile check-in system. In fact, I think it is the worst check in system in the country. I resent having to upload personal information through a 3rd party web site. I despise not being able to adjust the contract that they force you to sign before treatment. I only took off one star, but I would rate the mobile check in a zero star.

Excellent ER. AIDS and nursing staff on 2nd floor don't wear badges. Too many bad things to listread more

I came to the hospital for an appointment with Dr. Foster at the gastroenterology office in…read morebuilding four of the hospital. At first, I had a hard time finding the office and went to the wrong building. A staff member was kind enough to direct me to the correct building. When I arrived at the gastroenterology office, I went to the check in window and Allison greeted me with a smile. She took my information and told me to wait until my name was called. I did not wait even five minutes before Jasmine called my name and took me in the back. Jasmine was very professional and kind and took my blood pressure and weight information. She asked me the triage questions and then told me to wait for Dr. Foster. Dr. Richard Foster came in and introduced himself to me. He was very professional and answered all of my questions. He explained the situation with my diverticulosis and what impact it has on my colon. He went over all the details regarding my colonoscopy and what the procedure will consist of that day. He was excellent in his explanation and very concise. The whole staff were very professional and helpful in making my appointment worthwhile and productive. I felt very comfortable with Dr. Foster handling my colonoscopy and explaining everything to me. This was very worthwhile and I'm happy to have Dr. Foster as my gastrenologist. It was a good visit.

Where do they get these people that work in Breast Centers??? Everyone needs to model their hiring…read moreprocess or something, because yet again, I am in such awe of my level of care today. I needed a biopsy on a lymph node quickly, and this location was able to get me in quickest, before the holidays. I arrived early, for my 8:30 a.m. appointment. Check in, with a very nice woman, was prompt. I was called back about 15 minutes later. I am so extremely thankful that my nurse was a wonderful gal named Cassie. She is absolutely excellent and her "bedside manner" rocks. Once I was changed into my gown for my procedure and she could see how heavily tattooed I am, she began telling me about how she'd had a scare similar to mine, and it ended up being tattoo ink in her lymph node. We appear to be fairly close in age, and both have tattoos from 15-20 years ago. She definitely helped put me at ease and remained upbeat, yet extremely caring thru the entire procedure. My doctors name was Matthew. He was a really nice guy. As we were getting started, I let him know that I have severe anxiety and what it looks like when I am about to have a panic attack and what I do to work thru it. He let me know how familiar he is with anxiety and reassured me that they would help me get thru it. Sure enough, my anxiety began to get the best of me. Cassie picked up on it quickly and began gently talking me thru what to do. No one has ever told me when this happens to me that I shouldn't close my eyes. I often pass out with my panic attacks. She kept gently encouraging me to keep my eyes opened and focused on any one thing and helped guide my breathing. I was pouring sweat, so she had the other nurse in the room get me a cold rag and had her help refresh it to keep it cold, for my forehead. Everyone was so great with me and so respectful of my boundaries and had true "caregiver" attitudes towards me. Someone in healthcare, PLEASE hear me! This is how you treat patients. Especially patients with trauma histories. Would you believe they discovered tattoo ink in my lymph node? Yup! Nurse Cassie called it. My sample was sent off for testing and then I was given another mammogram. Cassie did my mammogram and then took me to have my vitals checked. Once my blood pressure went back to normal, I was allowed to get dressed and go about my way. Stellar care. I absolutely could not ask for better or find a single item to critique.

I visited for lab work and it was vest easy in and out. You register at a kiosk and wait. You can…read moresee the wait times online. It took less than 10 minutes as a walk in. I'll come back for the convenience and the friendliness of the staff.

Patients are asked to arrive at a specific appointment time, yet people who arrive after me are…read morebeing taken back first. I've now been waiting over 30 minutes. The scheduling process should be more organized and respectful of patients' time.

Good customer service, medical staff and I feel safe there. I am treated with respect and…read moreconsideration.

Worse In patient Experiencei I had ! Inexperience inprofessional Nurse Sydney inserted IV in my arm…read moreincorrect Caused leakage in my arm/vein Did not respond or return to me till 40 min later I had to walk the Hall to find help An remove the Iv myself an Find another nurse to help me. Caused pain an swelling other suggested i put Ice pack on When original nurse cam back I declined another IV Unexceptable I recieved a folly bag insert that was to big Causing pain The Dr Kennedy rudely stated it was cause of my medical issueAn thats not going to happen Rest up & walked out the room It was causing me inable to walk or sit I demanded it be removed by another Nurse @ removing It was replaced later By another Nurse the previous Folley insert was to big To begin with was the problem! @ getting myself stable I Was very scared an distrustful. DrK kept coming back Asking me to run tests that had nothing to do with my issue I felt i had to get released sooner believing my health was in danger

I'm not sure if this is your address, but I did go to community health network for an operation…read more They were extremely compassionate and caring (unlike St. Vincent ER/86th st. Just look at their reviews) from now on, this will be my go to hospital.

I have been visiting my general physician at Community Health Network for the last 2 years. The…read moreservice at the reception and the time taken to check me in has always been short. My doctor is extremely proficient and an expert in her field. The center also houses a radiology and tests lab which makes it easier to get all appointments in together. Usually not too crowded, it's a decent check in and check out.

******************MUST READ LOST DR. JACOB DEWITT !!!!************…read more After searching the whole internet from Africa to Canada I can say that I have found Dr. Jacob Dewitt! Your welcome. LOL He is at IDPCHealth and has opened up his own practice. He is located in Zionsville only 11 miles from the old office. Dr. DeWitt is such an incredible Doctor when I found out he was gone I was having a meltdown. He helped me transition from my move out here from CA and unfortunately my healing and recovering is not over yet. For all you folks who need Dr. DeWitt call # 3174474532 and/or go to website listed below to become a member with even better benefits!!!! https://idpchealth.com https://idpchealth.hint.com/signup/membership/contacts?= **************FOUND LOST DOCTOR !!!! AMEN***********************

Great care for the whole family! After years of fighting medical billing codes, I finally do not…read morehave to worry about receiving a "mystery" bill months later. The doctors and the nurse practitioner at Westfield Premier are exactly that - premier. The service is top notch and the customer service is fantastic. If you care about your health (and your wallet) - do yourself a favor - and sign up with this great practice.

Had my echocardiogram one week ago. Still have NO results ??????…read moreWhat is taking so long? The technician was nice very methodical,professional. Answered my questions. I want results . That is why I went Very annoyed.

My cardiologist, Dr King Yee, is always fantastic as is his team of nurses and practitioners. The…read moreproblem is the people sitting in their cubicles, barking at patients in the absolute shittiest tone of voice I've ever heard in my life. You know that voice and that face people use when they're upset that they have to acknowledge you and actually do their jobs? Unbelievable.

We have had experiences with both hospitals in Anderson and a couple in Indy and with Riverview…read more If you must use a hospital then this is the one to get to! The wound center and the WHOLE TEAM there is first class! Without going into personal details, this hospital has a PATIENT CENTERED QUALTY APPROACH & PROCESS evident in EVERY Patient interaction. This is evident in their numbers: The attached picture is a screen shot taken from a report on which hospitals received fines due to higher than acceptable rates of patients being re-admitted (within 30 days)! Of all the hospitals I track in my area, Riverview was the ONLY hospital that did not receive a fine from the federal government. Our experience with the Riverview Wound Center bears that out as well! https://www.healthcarefinancenews.com/news/see-which-hospitals-will-pay-readmission-fines-2017-many-have-been-penalized-5-years Update 6/19/19: revised from 5 stars to 4 Still have high respect & admiration for Wound Center. However ER has mixed results for me. Two visit with my father (within 40 days of this review) went with out a hitch... in and out in less than 2.5 hours with positive results & professional treatment. Unfortunately the most recent visit frustrated me to no end. My DH went in after a serious fall, they took xrays ... no broken bones. Told us that his arm might heal on its own or they would refer him to a specialist for his arm. (He could not raise his arm out in front of him). I asked the PA wasn't it important that he get an MRI? Response - no. They don't do referrals for that in ER. I asked if time was important that we get it treated quickly she said NO. The specialist could fix it later. Needless to say 6 days later after much advocating and three different doctor office visits we finally got an MEI accompanied by a diagnosis of two complete tears in the largest two tendons on his right shoulder rotator cuff. Surgery scheduled for day 12 after fall. Shoulder surgeon agreed time was of the essence if my DH is to recover full use of his arm. Always be an advocate for your loved one when things just don't make sense.

My daughter has a couple of chronic illnesses that occasionally flares up. Yesterday, my daughter…read morehad an appointment with her PA. The PA wanted to do a direct admit and told her to go through the ER to be admitted. The ER Dr refused to admit her, treated her like a drug addict, and sent her home. This morning, she called her pcp back because her symptoms were getting worse. The pcp still wanted her to be admitted,and sent her to another hospital,where she was admitted. We used to really like Riverview. We would drive an hour, and pass many hospitals, just to receive care at Riverview. That won't happen again.

I had the absolutely the BEST Treatment Ever They treated me…read moreand others there with me today . As Kings and Queens TOPNOTCH

Ascension runs the place and they are not a healthcare provider--they are a venture capital firm…read morewith a side hustle in religious-based medicine. They do it so badly that during the COVID-19 pandemic the governor of Indiana activated the National Guard to staff the place. I am disabled and had the misfortune to be taken here for a cardiac event. I was placed on a bed in the hall, never put in a room and never even given a blanket while I lay there unattended and shivering. No one told me anything about what tests would be run until someone showed up to do an X-ray, EKG or draw blood. No one told me how to access my records at any point in time, so I had to look up online how to do that. The doctor spent maybe 3 minutes total with me and didn't even have the decency to stop and look me in the eye after saying I was being discharged. He wouldn't even answer any questions I had. I was given no follow-up instructions or any aftercare advice. Most hospital emergency rooms will ask if you are having thoughts of hurting yourself, someone else, or being abused. They didn't even do that! I wrote in my journal that as a person with PTSD I am accustomed to my physical symptoms being dismissed and that's one thing, but it was another thing entirely for St. V's to treat me as if they knew I might have a physical problem and did not give a damn whether it killed me. The scary thing is I've seen worse, including turning the bill for a rape kit over to collections, and a nurse in their ER having to nag the neurosurgery unit to give her 19-year-old uninsured son his pain medication while he was recovering from surgery for an aneurysm--getting called a "bitch" for her efforts. Avoid this place at all costs. This place is the epitome of everything wrong with healthcare in Indiana, if not the United States.