We have had experiences with both hospitals in Anderson and a couple in Indy and with Riverview. If you must use a hospital then this is the one to get to! The wound center and the WHOLE TEAM there is first class! Without going into personal details, this hospital has a PATIENT CENTERED QUALTY APPROACH & PROCESS evident in EVERY Patient interaction. This is evident in their numbers: The attached picture is a screen shot taken from a report on which hospitals received fines due to higher than acceptable rates of patients being re-admitted (within 30 days)! Of all the hospitals I track in my area, Riverview was the ONLY hospital that did not receive a fine from the federal government. Our experience with the Riverview Wound Center bears that out as well! https://www.healthcarefinancenews.com/news/see-which-hospitals-will-pay-readmission-fines-2017-many-have-been-penalized-5-years Update 6/19/19: revised from 5 stars to 4 Still have high respect & admiration for Wound Center. However ER has mixed results for me. Two visit with my father (within 40 days of this review) went with out a hitch... in and out in less than 2.5 hours with positive results & professional treatment. Unfortunately the most recent visit frustrated me to no end. My DH went in after a serious fall, they took xrays ... no broken bones. Told us that his arm might heal on its own or they would refer him to a specialist for his arm. (He could not raise his arm out in front of him). I asked the PA wasn't it important that he get an MRI? Response - no. They don't do referrals for that in ER. I asked if time was important that we get it treated quickly she said NO. The specialist could fix it later. Needless to say 6 days later after much advocating and three different doctor office visits we finally got an MEI accompanied by a diagnosis of two complete tears in the largest two tendons on his right shoulder rotator cuff. Surgery scheduled for day 12 after fall. Shoulder surgeon agreed time was of the essence if my DH is to recover full use of his arm. Always be an advocate for your loved one when things just don't make sense. read more

My daughter has a couple of chronic illnesses that occasionally flares up. Yesterday, my daughter had an appointment with her PA. The PA wanted to do a direct admit and told her to go through the ER to be admitted. The ER Dr refused to admit her, treated her like a drug addict, and sent her home. This morning, she called her pcp back because her symptoms were getting worse. The pcp still wanted her to be admitted,and sent her to another hospital,where she was admitted. We used to really like Riverview. We would drive an hour, and pass many hospitals, just to receive care at Riverview. That won't happen again. read more

I sent this as a review when they sent me a visit evaluation: On March 12 at approximately 2:33 PM I attended a scheduled appointment at Prairie Lakes Medical Clinic with Dr. Jeni Shull-Clayton. As I was leaving the waiting room to be weighed, a staff member identified as Mary approached me in an aggressive and patronizing manner regarding my service dog. My service dog is a highly trained 10-year-old German Shepherd who assists with my disability. Under the Americans with Disabilities Act (ADA), medical staff are permitted to ask only two specific questions regarding a service animal: whether the dog is required because of a disability and what task the dog has been trained to perform. Instead of following these guidelines, I was confronted in a way that dismissed my legal rights as a patient with a disability. There were additional concerns during this visit. The front desk was unable to print intake paperwork from the new Prairie Lakes / Riverview Health system, leaving me unable to review documents I was expected to sign. While the medical assistant and office manager were professional and respectful, the overall handling of the situation was troubling. Dr. Jeni Shull-Clayton appeared unprepared to address the situation and was unable to meaningfully discuss my concerns or the role my service dog plays as part of my care support. My service dog was not acknowledged as part of my care needs. Most concerning, I ultimately received no medical evaluation, treatment, or care during this appointment. Because no services were provided, neither Medicaid nor I should be billed for this visit. Patients should feel safe, respected, and heard in a medical setting. Unfortunately, I left this appointment feeling distressed, unsafe, and disappointed. I hope Prairie Lakes Medical Clinic and Riverview Health ensure that staff are properly trained regarding ADA service animal law and patient rights so that other patients do not experience similar poor treatment. I am unclear if I nor my adult kids, desire to return here any longer. As this is not the first dismissive treatment we have experienced. I am open to hearing about other referenced Indy area OD or MD medical offices for proper, valuably helpful, safe experiences, human centered, compassionate, & holistic, professional care. cindi jo "CeeJayy" rose gonzales read more

Riverview Health - Dr Jeni Shull-Clayton office, Noblesville Prairie Lakes Family Practice - Hospitals Near Me - Noblesville, Indiana

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Beautiful building and wonderful waiting area. The bone and breast center staff was very awesome and friendly. I appreciated the care with which they treated me. read more

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The operating room was so expensive ($38,000) for an outpatient procedure that I had out of pocket costs of $1400. There was no attempt to tell me beforehand; they waited until I was checking in. Oh, and the appointment letter had the WRONG ADDRESS. Make damned sure you register for or are approved for reduced fees, especially if you are on Medicare and/or limited income. read more

very unhappy with my service with a Riverview Dr. Went to Dr to get annual exam. got orders for all. blood tests was done at Dr office and was sent thru for billing as a new patient therefore my insurance didn't cover it. Big problem when I didn't get the appt. I asked for. Why would a Dr order all of those tests as a new patient rather than ordering under the insurance available as annual exam the patient requested? they could have told me to make another appt for annual exam and change for another visit but allow me to get insurance to pay as that is why we all pay for insurance. not only that but called 3 times to customer service...no call back from Octavia as promised, 2nd time talked to Octavia and after 20 min said they would request a review and call back in 30-45 days. NO CALL BACK AGAIN Terrible customer service!! read more

Absolutely terrible experience- I've had debilitating pain on my right ovary. Got a scan my doctor tells me I need to go to the er and have something surgical removed. I get there and immediately the doctor is dismissive saying they don't remove cysts, he has no idea why im here. I've told him im puking, im in immense pain even as someone who have two chronic illnesses and is in DAILY pain, this is severe for me. Im crying because it hurts at this point. He says he will relook at scan- says it's a small cyst nothing they can do. I ask for obgyn consult bc at this point I don't care if I need surgery I just want advice on how to manage this pain and why it's so bad. She was fine- a little dismissive also saying it's probably bc I stopped birth control which I stopped years ago and that it's my new type of period cuz I lost weight from my chronic illness- well that happen 7 months ago the weight loss and my periods haven't changed. She said come back if pain is worse I said it is already 9/10 and she said okay so if it gets worse. Offers to send me home with pain meds- I tell them im on a medication that interacts with pain medication and can cause cns depression. She said we will find one that doesn't I say okay. Er doctor comes back in says I'll have to decide between my daily meds and pain meds- I said I can't just stop this daily medicine I'll have a seizure and he goes okay be in pain then, what do you want me to do? I said manage my pain- he said im giving you meds just don't take your others. I said I will have a seizure. He said okay then there's nothing else we can do you can be discharged and walks out. Wtf literally. So unprofessional. read more

We have been using Riverview Health for all of our health care needs for the last 10 years. Selecting the appropriate physician is a significant part of our satisfaction. It has had a significant impact on our healthcare! read more

Was called by Dr Klein's office to say my surgery was pre approved. This was a couple of months before my surgery. Had the surgery and now 5 months later I am being told it was not authorized and I am responsible. I have been on the phone with UMR and Riverview billing for hours and still do not have any confidence they can get it resolved. They were asked for medical records and did not provide. Not sure how I could be to blame but my advice would be to not trust this facility's ability to get things done correctly and timely. read more

My son got in a head on collision and the dumb doctor would not even give him a CAT scan or x-ray and his airbags deployed and he almost died. What the hell is wrong with this fucking people? read more

Received a bill on my account from over 11 months ago for 3 PT sessions for over $400. Asked them if insurance had approved the PT prior to doing it and they said yes, now I am receiving the full patient responsibility. Do not recommend go to Ascension, IU health or St Vincent before coming here. read more

I was a little apprehensive about going here based off the 2 star rating and terrible reviews, but I honestly have not one bad thing to say about this place!! I went to the ER for hypertension, as I was afraid I was going to have a heart attack. I was treated with kindness and respect and empathy from start to finish, they were thorough, they took me back immediately, didn't waste any time at all, every single person in that hospital is very nice, and made me feel like my concern was valid, and they were there to help!!! 10/10, great hospital!!! Thank you all so much for taking such great care of me :) read more

If you are a door dasher / grub hubber that delivers 200.00 + orders to the hospital: BEWARE. They do not tip. Not a dime. Shame on you. AT THE VERY LEAST 20.00 tip for not having to leave the property for lunch. IF the dasher comes in, sets it up, etc? 40.00 tip. Shame on you for being so cheap. read more

Been to their ER twice. Both times I was told to walk it off. The first time the bones in my back were pinching the nerves that run my leg. The s3econd time they gave me a Vicodin and sent me off. I went straight from Riverviews ER to St. Vincent's . St Vincent actually looked after me. Stay away. read more

In honor of Yelps #ThankYouThursday I wanted to give a shout out to Riverview Hospital in Noblesville, IN. I was diagnosed with Lymphoma in January 2020. I began my chemo journey with Dr.Birhiray, the Infusion center and the amazing staff; I began my radiation journey with Dr.Dugan and his wonderful team. I'm now cancer free...I'm overwhelmed with gratitude. I believe God heals, but he also orders our steps and places the right people at the right time in our paths. The staff at this hospital during a Pandemic have been awesome! Each day or week I visited they made it special. Just recently I had a 3D mammogram in the Women's Pavilion wing and they were excellent as well. I don't enjoy going to hospitals, but the many experiences I have had at Riverview have changed all of that for me. I'm thankful for all of those that took part in my journey. God Bless all of you! read more

Absolutely terrible emergency & urgent care center. Came in with sick infant, 104° temp, puking, and in and out of it. Nothing was taken urgently, we waited patiently for them to watch our sick child in pain. There was nothing they did that was professional, or that showed us that they actually care for the safety of our loved ones. Do not come here. Terrible staff and terrible management. Happened the 4 times we have taken our baby here. I'm done being patient. This facility is highly irresponsible. read more

Things at Riverview have gone really downhill the last 9-12 months. They have lost some long term Doctors, including our family Dr. of 20+ years Dr. Wunder. He was the best. Since he left, it's impossible to get an appointment in a timely manner anymore. He used to see us same day. Also, our daughter had some major stomach issues. She went to Riverview on a few different occasions. She event went to the hospital. No one there even seemed to care much less be able to diagnose what her issue was. It took forever to be seen. Turns out a Riverview employee essentially admitted they forgot about her. Nobody there was able to come up with anything besides, "we can't find anything wrong" despite the tests they performed. Since Riverview was unable to solve the issue, we had to go to St. Vincent's. They took the time to actually listen and understand the issue. They did tests. Their Dr. was able to diagnose our daughter and determine the issue. She has been fine ever since. We received a $1,700 bill from St. V's, which we gladly paid as they actually took the time, acted like they cared, showed some compassion, & diagnosed the issue. We also received a $2,600 bill from Riverview. We immediately disputed it. Riverview had no time for our daughter, didn't listen to the concern, was not able to diagnose anything, & pretty much seemed like they could care less. It turns out their Chief Medical Officer, Dr. Marcotte, and Director of Improvement Maddie Larsen paid little attention to our concerns too. Despite potential negligence, or at a minimum lack of compassion or having a Dr. capable of diagnosing the issue, they have told us there is nothing they can do and the past due balance is due in full. I would seek care anywhere else besides Riverview. Thanks! read more

Husband had total knee replacement at Riverview in Noblesville. Wonderful experience! Everyone was kind, pleasant and smiling, professional and caring. read more

Do not, I repeat do not come to this hospital if you have a choice. These people are there for money in their pocket and don't care about their patients. This hospital is a clusterfuck. The ER is a nightmare. We went into the ER on Super Bowl Sunday. Only one person in the waiting room. Lights were off like the place was closed. My boyfriend was passing a kidney stone. So we assumed. He couldn't get comfortable. Rolling around in excruciating pain. We waited Id say about 15 minutes before we went back. They medicated my boyfriend and then asked him to sign paperwork. Which, you must sign paperwork BEFORE taking meds. They didn't even tell us what he was signing for until I asked. Nobody introduced themselves. I have not a damn clue what any of those peoples names were. They may have the title of being a doctor or nurse but that's all it is to them. A title. Anywho, they finally take my boyfriend back to get a CT scan. They come back, we wait to get the results. They confirm - it's a kidney stone. We ask how big the kidney stone is and the doctor straight up told us "oh we didn't measure it but it looks like a smaller one." So now we have no idea what we're working with. Doctors just want to laugh and say "it's worse then child labor" but we don't even know how big this stone is? They give him all this medication to take for it. Couple days go by and my boyfriend complains about his other side hurting. We just thought, maybe it's the medication. It's now Thursday morning. Thought maybe let's try to go to work today. No. We log on to find all his test results, blood work etc. my boyfriend has a SECOND kidney stone on his left side. And the doctors NEVER even told us. When they obviously, clearly saw it. This place is a nightmare and I would recommend avoiding it at all costs. read more

Daughter went to emergency room 1/31/21 when she had covid due to not being able to keep anything down and severe headache/nausea. The ED doctor was in the room with her for less than 5 minutes, no labs taken, no medication given, nothing more than him telling her to "eat some popsicles" (which she promptly vomited). 6am the next morning did virtual appointment with Community Health who advised her to go to their emergency department where she was admitted into hospital for severity of symptoms. We get a bill from Riverview for a 45 minute visit, which is fraudulent billing since by doctors own notes was in there for 5. They are refusing to waive the bill even though she clearly needed care they did not provide due to lack of attention to her symptoms. DO NOT RECOMMEND anyone seek treatment at this hospital network. read more

Been to this hospital ER unfortunately 4 tmes. If you have a broken bone, or heart problem...something obvious they are good. On the other hand, we then they cant figure out why your pain is on a 9 out of 10 scale they act like you're a drug seeker. Or constipated. Once admitted...some horses are fantastic..others have jo common sense to bring you pain meds when scheduled then say its because the drug is addicting. No kidding. It's an opioid that's how you treat severe pain. So your pain meds wear off your back up.to a 6 in pain and the cycle starts all over. Apparently riverview needs someone to teach them how to take care of patients. Its 2pm. My sheets havent been changed, my floors swept or mopped, isnt that an everyday occurence in a hospital? So here riverview is your schooling in a nutshell: Someone is in severe pain you treat them. You run every test possibly related. If you dont know call in a specialist drug seeker are easy to spot and if you cant then you have.no business being in healthcare. NONE DO NOT ASSUME AANYONE IS A DRUG SEEEKer. Just do your job and treat the pain. I would love to be the one who is taking care of you when you need pain medicune..guess what...you'renot getting it. Floor charge nurses learn how to run your wing. People who have been ordered pain medicine should get it without having to ask. That's why its ordered. If they dont need it or want it...you simply lock it back up. Simple. it's not rocket science. That's why we are here. We are in PAIN read more

They are gonna end up letting my grandpa die because they won't let him walk around etc he can't get his lung and muscles stronger if he's not moving around he has a family home I've done cried all day because they won't release him and if we discharge him ourselves he could lose his insurance I just want my grandpa home they treat him like crap one of the nurses my grandpa is scared of because she's so rude it's ridiculous they throw their wrappers from the medical supplies on the floor they don't disinfect him room they won't give him hand sanitizer or let him wash his hands they are awful this hospital is a joke I'm very disappointed with how they are treating him like going into the medical field your suppose to have good bedside manner and none of the nurses there have that this is why they call this hospital deathview read more

On 1/9/2018, my mother and i were taken via ambulance to Riverview hospital while my husband was taken to st. Vincent's. We all 3 had all the same symptoms. They appeared to take care of my mom with no problem. But, me, nothing. My mom and my husband had pnemonia and the flu. Three discovered the pnemonia on both via a chest xray. This was not done for myself. No tylenol, nothing. Finally took my temp as we were walking out of the curtain. I was told which way to go. They knew i came in on an ambulance with no way home. They refused to call anyone for me. read more

TIP: Thankful for this non-profit hospital who provides some free screenings and educational sessions at their health and wellness events. Women, go to today's fair from 8 - 12 pm. I typically attend this free Sat. morning event when I hear about it. They are very educational. The staff are super friendly and totally interested in our health and wellness. They come up with different activities each time and some of the same. Free fruits,nutritional bars,etc. available. Also, they have health screenings, too (some require pre-registration and fasting -- some with a fee). read more

Had the cryoneurolysis treatment by Dr. Hoey---didn't help, bloody procedure-- Injections to numb the pain--- Didn't help at all-very painful--then the three needle cryoneurolysis were even more painful---i am told they use this procedure before knee replacement surgery---second opinion by DR. at Fransiskan Hospital says the don't use this at all....can't recommenced. read more

As far as hospitals go there pretty good. The inside of the hospital is really nice. The atmosphere is really pretty and peaceful. read more

Riverview Health - Hospitals Near Me - Noblesville, Indiana

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July 28, 2020 by Pam I have had two knee replacements and one hip replacement through New Hope Orthopedic. I really needed all three. The staff is very knowledgeable, patient, kind and helpful. The food is good and arrives hot. I can't say enough good about this place. I lacked for nothing, nurses came quickly, physical therapy is awesome, very calming atmosphere from registration to checkout. I can't say enough good about this place! read more

I have 2 surgeries this year. The first was done by Dr. Geyer. Absolutely loved him! Explained everything. Took time for during my appointments and made sure my questions were answered! He came to my hospital room to check on me the morning after surgery. Couldn't have asked for a better experience with him and all the nurses who took care of me during the surgery and 3 day stay in Riverview. The other surgery was with Dr. Heiser. It was another great experience all around. Dr. Heiser and. All of the nurses were great. I have also had CT scan, 2 MRI's and mammograms this year. Everyone I have dealt with during those procedures were amazing and helpful! I also get my prescriptions filled at the Riverview Pharmacy. Staff there is great also! read more

This hospital was fantastic! My husband went in with a pain in his side and within an hour was having an appendectomy. He was cared for by the kindest nursing staff and the doctor was amazing. Very pleased. read more

Dr. Geyer caused my baby brain damage. They never returned my phone calls. He said I was fine and sent me home. My water broke less than an hour later. I had to be transferred to a "better" hospital (by the Riverview doctors) that could take care of me. My child has now had years of multiple therapies because of this hospital. Go somewhere else!!! Do you want to take a risk at this place? read more

Riverview Health - 3lbs 3oz (don't put your baby in this position by going to Riverview). - Hospitals Near Me - Noblesville, Indiana

CONTAMINATED OUR 5 MONTHS OLD BLOOD TEST. Wow this place is terrible. They caused a nightmarish weekend for us and our 5 month old. Plus an unnecessary $3,000 because they didn't follow procedure. We went in Thursday night because our 5 month old was puking, had a fever and wasn't acting herself. They took blood from her and gave her a catheter to test urine. Missed 4 times on the catheter before a successful one. Blood everywhere. When they took blood they didn't use an air tight syringe they just dripped it into a vial. They only drew blood from one location. Against procedure. They were catching it like you'd be catching dripping water. 3 nurses were talking above the vial. They diagnosed as a UTI and sent us home with antibiotics. The next day we get a call saying her blood labs came back with a bacterial infection (Streptococcus) we were told to rush to St Vincent's where we were admitted because a blood infection can be serious. They re-did their own blood test (from two separate locations and with an air tight syringe). We were admitted in the hospital for 3 days waiting for new results which showed nothing. She just had a stomach bug which cleared the first night. After waiting it was determined the blood tests from Riverview were CONTAMINATED by spit. (Because the vial was open the whole time and nurses were talking over it). Because of sloppy procedure at riverview my little angel went through hell for a whole weekend and we are out $3,000. This place is an absolute joke. read more

My husband was admitted in the ER yesterday due to chest pains and not being able to catch his breath. They ran their tests said nothing was wrong and to follow up with his regular doctor. He was able to get an appointment with his regular doctor this morning and they confirmed it was a heart attack. Luckily my husband is getting the care he needs from other doctors. I am FURIOUS at this place. Its nothing? Nothing abnormal? Sure just a heart attack no big deal right? What if he had went home and died due to the negligance he received?! You should be ashamed...never ever taking anyone here again read more

Just received our first Covid -19 vaccination. Riverview had an extremely well planned process. Right from the start the signage was clear, staffing was abundant & helpful, technician & staff made our safety their priority! Thank you ALL! read more

I had good care but the billing department has no clue.. double billing or incorrectly billing, Trying to charge bills that have already been paid for by insurance. read more

If you want an honest medical Service DON'T GO TO THIS PLACE. It would be better for you to go to Saint Vincent Medical Group (now Ascension) on 116th st in Fishers (they have been my Immediate Care for the last 7 years and they are honest and ethical). On June 21st I went to Ascension for an EKG (I have had one done before), because I was feeling tired, but because of Covid19, they were only accepting by appointment. So, I went to this new place (RIVERVIEW HEALTH) on 116th st in Fishers. They have a "Immediate Care/Emergency" facility and they were attending without an appointment. I went inside and asked to have an EKG. I waited for my turn (it was not an emergency), and after I was inside, they gave me a form that said: "Today, your visit will be billed as an emergency room visit because your evaluation and treatment require one or more of the following:" and marked EKG, RX and Lab. I've had all of these tests done to me in the past at St Vincent as Immediate Care services for reasonable prices. Now in Riverview I was charged 10 times more than Ascension. Since they have an "Emergency Room" and a lack of ethical servicing, they charge your Immediate Care services as an Emergency Room visit. Lastly, I want to let you know that the doctor (nor any nurse) that "attend" me took my pulse or blood pressure. They also didn't listen to my chest or examine my feets to look for swelling. Although they charged my visit as a "cardiac arrest emergency" because I asked for an EKG, they still didn't not examine any of these things. That's how ethical they are. read more

My daughter was 23 wks pregnant and her Dr asked her to check into L&D in Women's pavilion. We are in the room 30 minutes with monitor hooked up and a nurse walks in without introducing herself and says "Wow girl your contraction and going crazy." Then walks out, no explanation. We were SHOCKED. We never thought she would be in labor, she just had back pain from what her dr thought was a UTI. My daughter is a mess crying, I'm calling my son in law to hurry him to the hospital. She should of NEVER said that and walked away like it was no big deal. I know babies can sometimes survive, I had a nephew survive being born at 21 weeks. But dont tell my daughter that and walk away. Her bedside manor was very inappropriate. My daughters Dr never once popped in to check or call the desk. The dr on call took care of everything and went into detail why but that was an hour of worry. The OB needs to step it up a bit. They need to start caring more for patients and less about the paycheck. If they had lots of patience I would cut them slack but there was 1 other patient who was celebrating just giving birth as we were next door scared out of our minds about what was happening. Dont just walk out and not explain We have since moved to a new hospital with a new OB who has been on top of everything. Has went over every little detail. Even asks what type of water they have at home. Riverview was were I gave birth and I was excited my daughter was going there but times have changed. I'm glad her and her husband took charge of her health along with our granddaughters health. read more

First off everyone was very nice , I came in with a hernia pain scale from 9-10. I was crying in pain. They didn't do another CT scan to compare how big my hernia got . They were unbelievably rude. I was in and out in 10 minutes not given ANYTHING for pain there. Just a script for an anti inflammatory that dosnt do anything. I expressed my feelings crying. And they are a bunch of liars because they said I threw equipment And called security, they saw I did nothing, when I wouldn't hurt a fly I was just crying from pain. NEVER GO TO RIVERVIEW IN NOBLESVILLE you'll be treated like crap. Even worse. read more

I was very impressed with all that is available at Riverview. Granted my reasons for being here weren't awesome, but the nursing staff was very understanding and didn't kick us out after visiting hours ended. They were understanding with my family and their personalities. My mother is a nurse and being outside of her own facility can be daunting because she does things differently than another facility might. Never rude and willing to help, I didn't feel like an outcast here like I have in other hospitals :) read more

I had to have surgery this week to remove an acute gall bladder, which was a very stressful situation. Every person that I encountered during my two day stay was amazing. My nurses in the med-surg unit, Courtney and Casey, were absolutely fantastic. I was blessed to have Candy as my technician. She was so attentive and compassionate and her love for her work shows. The surgical staff was amazing as well. Dr. Zyromski and her PA are very kind and kept me informed every step of the way. Thanks for everything you guys! - Matthew Doty read more

everyone nice and professional - Until you deal with the billing dept. 9/2020 I went to get a mammogram and was upsold on 3D version,,, long story short I found myself with a bill for over $10k (nothing found on mammo or with biopsy), insurance paid most but I was left with a bill for a little over $3k. I was not prepared for this- especially during these trying times. I received the first of many bills in 12/20 for the mammo, lab fees, biopsy,,etc. First problem was not being billed until 3 months later, but I started paying immediately and was paying everything I could as often as possible. I dont like having bills and I wanted to pay of ASAP. Again to make a long story short their billing dept started to call me every month to remind me I had a balance due, I was paying what I could and could not pay the entire bill at once, I was told that I would go to collections if I did not pay it off or set a payment plan up, I explained to them I wanted to pay MORE a month then they were asking with a payment plan so I could pay off quicker and was told that they would make note of this and extend my payments out to avoid collections. I asked them to stop calling me (several times a month) to remind me that I have bill that I am fully aware of. Due to past issues with RV hospt. I also made sure to reach out to them in writing because I wanted to document everything. I have in writing that they will extend my payments another 120 days to avoid collections - this was 2/21. So on 3/20/21 I paid all of the bills off completely. 1 week later I received a letter from collections agency - RMP collections, they also called me and was telling me that they would keep calling me until the bill was paid (again the bill had been paid) I wrote to RV billing again and basically received a response that I was lying and that no one threatened me with collections, even though they DID send me to collections, the response was very short and to the point that I made the whole thing up, and did not receive any phone calls, and that It was my fault because i told them to stop calling me so,,,, they could not warn me that I had a balance due. Obviously the person who sent the response did not do their homework and did not realize that I had phone records, a letter from the collections agency, and messages from them on extending my payments to avoid collections. Billing dept. need to learn customer service skills and need to do their homework before they respond with such amount of ignorance. read more