WORST CUSTOMER SERVICE EVER!! I booked a room for myself and 3 friends for 1 night to celebrate a birthday and go on a wine tour. Jen reserved our room and a week later Susan calls back to let me know that she cancelled the reservation because we only booked for one night. I told her that Jen (who answers the phone and books rooms) booked it and never mentioned that and she said, very rudely, that she gave me the wrong information and thats the rule in the summer. I also mentioned that the website doesnt say anything about a minimum and she says in a huff that the website doesnt have to say it and that she is telling me now. When I was asking if there was any way she could honour the reservation she said no and hung up. THEN she calls back moments after I left a voicemail saying that I was going to inform others of her unprofessional attitude, her rude way of speaking to customers and how even though you have made a booking, she can just cancel on you with little notice. She called back and said "I spoke with Jen and she'll help me with turnover so we're fine" and I said I dont understand what that means? and she says, again, very rudely "You dont need to know what that means, we're fine!" And I said you were very rude and it has really upset me and she yells "FINE! don't stay here! Find another place!" and hung up on me. What a horrible, horrible person...After the first conversation I wouldn't have wanted to stay at her location regardless of her making an arrangement with Jen for "turnover"...whatever that means. Susan sounds EXTREMELY stressed out or crazy or BOTH but that doesn't make it ok to talk to people like she did especially when her staff booked me in. If there was a rule about a minimum, she should have properly educated her staff. It was her mistake and I would have been disappointed but not upset to have to look for a new place had she expressed that she was sorry for the booking error in a nice way rather than in a brash, rude way and hanging up on me. I don't normally write reviews but after her phone call I wanted others to be aware of how poor of an attitude this lady has. I read a couple of bad reviews on yelp and trip advisor and thought maybe it was more of a one off....but there was definitely merit in those bad reviews. Horrible customer service from a horrible person. read more