I have been a satisfied customer of this firm for years. However, everything changed this year when…read morethe accountant I had been working with passed away, and I was passed off to an incompetent accountant. Only when I found a huge mistake that accountant was in the process of making was I passed off again to one of their partners. The partner was rude, condescending, and arrogant. Frankly, I would tolerate her attitude if she was any good, but she's not. Her skill level is average--if that. Our return is simple. Yet, it baffled the staff accountant. The partner was overwhelmed and took her frustration out on me, complaining of having "782 returns to complete and not having had a vacation". Too bad, hire more staff, and get the returns done correctly and on time. Don't complain to me. I would not recommend this firm for several reasons. First, I wouldn't trust the competency of the staff. Second, I wouldn't assume your taxes were even being done, much less on time. Finally, their accounting staff will likely treat you disrespectfully and condescendingly.

Tried to contact the owner or the person in charge multiple times about an issue I had with my…read moretaxes and I cannot get a response Filed my taxes within time way before the deadline, and they missed it and had to file for an extension without any compensation or excuse

This CPA Service is how a professional business should be run. The service is prompt and…read moreattentive. The CPA is extremely knowledgeable and knows professional accounting like the back of her hand. All questions are fully answered, explained, and recommendations given. The fees are always competitive. Thus, five stars!

It very hard to found a good CPA service that is trustworthy and even then there doubt. Well after…read moreresearching. I finally found CPA service I trust and has showed me I made the right decision. I wanted to take the time to thank Linda W Lou, CPA firm for everything that you have done for me. Over the passed few months it's been challenging but I've learned and experience something that I haven't experience in a very long time since I've left the military. And that is Trust..... And what I mean by that is trusting someone to do what they say with no real hidden agenda, and only with my best interest at heart . Her and team had put a lot of time in going back researching and correcting mistakes made by my previous CPA law firm for over five years that I trust but fail me for not taking care of business like it should been and also the mistakes made by the IRS. She is currently handling all my overseas travel for the last three years. It has been my pleasure and I'm very happy that I chose you and CPA Law firm to be my advisor and consultant for this very important part of my life and records. But what I'm really trying to say is... Thank you..... And I appreciate everything that you've done and will do for me in the future thank you.

I am writing this to warn other business owners about the significant accounting errors and lack of…read moreaccountability we experienced at Rupert and Associates. We worked with this firm for two years, and it proved to be a major setback for our operations. Despite being assigned a "QuickBooks expert," the firm failed to manage our Housecall Pro integration correctly--continually insisting we simply unlink it. As the business owner, I was eventually able to coordinate with the software providers myself and fix the integration settings within just two weeks. Because our books were not being reconciled monthly as promised, we were advised to file 2024 taxes that were admittedly inaccurate to avoid "correction costs." This resulted in us overpaying on our tax liability based on flawed data. After I hired an independent bookkeeper in late 2025, they uncovered over 700 uncategorized transactions dating back nearly a year. Most damagingly, the firm underpaid our Q3 and Q4 Texas state sales tax. I am now personally responsible for the resulting fines and penalties. Despite these documented failures, the firm still charged $1,000 for "work performed" during the period these errors occurred. When I reached out to the owner to dispute this, they refused to take any responsibility for the penalties their mistakes caused. If you value accurate bookkeeping and a firm that stands by their professional work, I strongly recommend looking elsewhere.

The initial consultation went great. Seemed very attentive and ready to help with my 1st full…read moreyear's business taxes. That couldn't be further from the truth. This firm didn't help, guide or strategically do anything for us. I'm a small owner operator plumbing company. Every dollar helps as I'm sure most can understand. They weren't punctual. Weren't professional. Weren't courteous or friendly in the least. Expected us to know everything they needed. Multiple times came back saying more information was needed after us asking that question ahead of time. I don't suggest using these people. After further communication and finalizing the taxes, absolutely nothing changed. I still recommend finding a company who actually cares about thier clients. After acknowledging my concerns, they said take it or leave it basically and they weren't doing anything else. Unless I paid additionally $250per hour for more advice or strategy basically. I couldn't be less satisfied and feel we did all their work for them. The response is comical and extremely vague to cover the truth. Blain is the office manager. She made that extremely clear by answering EVERY question with "I'm not a tax person so I'm not qualified to answer that". So in theory yes You were responsive but accomplished absolutely nothing. The phone call that I personally had with you, I had to ask you at least 10 times to quit interrupting as you tried picking apart every sentence I said. Instead of listening to the whole experience you were asking about, which would help you better understand that situation in entirety. But yall are a spam tax shop and nothing more from mmy experience. I got absolutely no tax advise. No tax strategy talk. I paid yall in full what you asked got months ago. Took until the last day to get it done because nobody cared to help. Terrible all around

Norm has prepared our taxes for several years. I own a small business and his guidance has helped…read moreme maximize deductions while still making sure I always stay on the right side of them fellers from Treasury. His advice led us to open an Individual 401-K, which is a useful vehicle if you're a sole proprietor looking to sock away as much as possible into retirement. And last year, he coached me through the filing of a pension report form that, come to find out, almost no one has ever heard of. This is all to say that whether your tax situation is commonplace or exotic, Norm's got you covered. Oh, and he's a nice, easy going kind of chap. Since most people I know hate doing taxes, that kind of thing helps.

Norm and his team are amazing -- I don't know numbers, but they always come through for us, and…read morehave helped us out in a pinch. We've been using them for the past 5+ years (through student loans, various properties, self-employment taxes, etc.), and they've always been easy to reach, knowledgeable, and pleasant to work with. (I know, this review sounds like a paid advertisement, but what can I say? Taxes really aren't that sexy... and I'm definitely not getting paid -- Norm + his team are just so awesome, and this review is long overdue!)

I've used Ruben Ruiz for many years. He has proved to be a true professional in reviewing, advising…read moreand going the extra mile. He tracked a true 'bank, IRS error down and Corrected IRS's mistakes. Thanks again Ruben. I've referred family members and friends to use his services.

We have used Ruiz CPA for many years, excellant service. They have a great team and I highly…read morerecommend them!

They did my taxes last several years. Didn't get last year's in until November. Now, I am hearing…read morefrom the IRS that losses were mis-categorized and I have already had to pay back money on 2020, and now it looks like more for 2019 likely, but I can't be sure, because they took the returns off the smartvault. Noone responds to emails or phone calls. Paid extra for Audit protection, but no-one responds. At this point O might have to look into legal recourse. I can't be the only person scammed by these guys. Now, automatic reply on email states everyone resigned but Charles would return message within a week. It has been at least 2 weeks with no response and no phone or office to call. Charles sent out an email in February indicating he is moving on to be a speaker/ influencer. Only if he os teaching how to scam money and walk away.

I wanted to support a minority owner business after moving to Texas but....I have NEVER heard of a…read morefirm not accepting any NEW clients because they are fully booked and I have NEVER heard of a receptionist or firm needing your Net Worth or anything else to put you on a waitlist. Please read all the reviews and save yourself the time and run...

Excellent accountants. Wouldn't go anywhere else. Been using Bob for over ten years. The whole…read morestaff time and time again exceed my expectations with their quality work. Would highly recommend them to anyone needing tax help.

Excellent Accounting services. HIghly recommeded. We have been working with them for a few years…read moreand have been very pleased with the results.