The ENTIRE staff are so caring and compassionate. They have walked us through a very challenging…read moretime with our Weimar Rainer who developed diabetes and has subsequently lost an eye. From understanding tearful visits and a dog mom more terrified of the whole situation than the dog, to reassuring us that everything is going ok, and all the clinical stuff in between. Knowing we can count on them to help make Dexters days as easy as possible makes it a no brainer to keep going back.

The staff here are very caring! I felt it the moment I walked in. Prices are affordable and I…read morereally appreciate their texting service. They do not force unnecessary services and offer good recommendation for locals pertinent vaccinations. We first came in for hospice care for our senior pup, and now they're our vet for our other pets as well. Can't recommend them enough!

Dr Lawrence and Devon are terrific with my elderly and very finicky cat Noelle. They are very…read morecaring and very practical.i have used the practice for over 25 years when it was owned by Dr Simpson. I was not as pleased with the new ownership and the rotating vets. Dr Lawrence has been great and I would recommend.

A fabulous discovery tucked back off the main road! Great…read morelocation, friendly staff that are both concerned and professional. Dr. Knapp is the only veterinarian we trust to take care of our dear General Fluffinbottom. She is thorough and caring but completely practical at the same time and will provide the full spectrum of medical treatments for your pet.

Avoid this place at all costs. They have absolutely no compassion for a family dealing with the…read moreloss of a pet/family member. Our dog was at the end of her life. She was suffering. So we made the difficult decision to have her euthanized. Trying to make her as comfortable as possible. We made the appointment. With the assumption it would quick and painless. Instead they made my family wait an hour in the exam room. Even then we had to ask someone to come in and help us. At that point the Vet came in as arrogant POS. Then proceeded to try and charge us $400 to put my dog down. $65 for the exam that wasn't necessary and $100 for the meds. So where did the extra $235 come from? I feel they just want to take advantage of a grieving family. Trying to get every dollar they can while you're obviously upset. All of that said, your pets deserve better. Don't take them here for anything.

I would strongly discourage anyone from using this veterinary office, especially if you have an…read moreanxious or fear-reactive animal. Over the course of several months, we repeatedly brought up concerning symptoms our dog was experiencing, including a foul-smelling discharge that we were repeatedly told was "normal." After being dismissed multiple times, another veterinarian finally performed basic testing and immediately discovered a severe infection that had gone untreated the entire time. This office consistently failed to listen to us as owners and repeatedly brushed off legitimate concerns. We were also given important information -- including medication requirements and major procedure costs exceeding $1,400 -- at the very last minute despite appointments being scheduled weeks in advance. There was little communication and almost no opportunity to properly prepare. Most concerning was how they handled our anxious dog. Instead of using fear-free or calming techniques, he was handled roughly in a way that clearly escalated his fear and stress. Their approach made him significantly more anxious and reactive rather than helping him feel safe. We were then blamed when he became too stressed for them to examine him. We also later learned that we had been incorrectly told our dog was heartworm-free when he actually had heartworms. Between the poor communication, dismissive attitude, inaccurate medical information, and lack of proper handling for fearful animals, we completely lost trust in this clinic.

This is a long overdue review. Unfortunately, I've been here a few times because of emergencies…read morefor my babies. Each time has been as good as can be expected when you're in an emergency situation, and it's your fur baby's life on the line. This time was no different except for it was my cat, and he was on his way out. He was in very, very bad shape. He was triaged immediately. The news was not what I wanted, but as the person who has raised him for 19 years, it was a decision I had to make. My point here is the ladies that were on duty that evening were not just professional, or on point with their assessment, but went above and beyond on the empathy scale. I cannot say enough about the support that I received while I was there and I would 1000% recommend this Clinic to anyone. Everyone that helped me that evening from the front desk to the ladies in the back...I appreciate the kind words and the hugs that I received. I am more than grateful for you and giving my boy a peaceful jump out of this world

We brought our sick dog in on an emergency basis. We were there less than 2 hours and was charged…read moreover $2300!!!! They had a horrible woman come out and ask us about our wishes for CPR and said that we were "at that point" and I just lost it. He wasn't. They stabilized him and the woman even apologized that she knew she had upset us. We took him to A&M and with a night stay, ER services, personal, medications, etc it was virtually the same amount!!! Don't be taken advantage of - find another place to take your pets!!!! I'd give no stars if possible!!!!!! Added comment - the business replied below. I've been asking since last week for a copy of my bill and for a phone call and no response. Then they give their number to call them!!! Read the review people - there are SO many that talk about poor care, bad personnel and only caring about money. Why won't they send my final bill????? And if you notice, all of their responses to bad reviews are THE EXACT SAME CANNED MESSAGE!!!

Recently used Kyalami Kennels due to our normal boarder closing down…read more We could not have been happier! Will definitely be back!

I couldn't love and appreciate this establishment more. The love and care that they've shown our…read morepets is beyond compare to the kennels that surround us. The owners continue to make improvements on the property for the betterment of our pups and treat our furry family members like their own. They are kind and thoughtful. What more can you ask when your pets are out of your care? It's peace of mind. I would highly recommend as the only place I'd send my animals.

The staff is very knowledgeable and helpful. The prices are inflated and the free exam for the…read morefirst visit is misleading if you have more than one pet in the household it will not be granted. Medication prices are overpriced.

Have gone in a few times and it is always quick, seamless, and easy…read more My dog has gotten exams, flea medication, and had tumors removed and a busted cyst sewn shut here. The doctor and staff are always friendly and helpful. Not a single bad experience yet.

I brought my cat here for a cut on his paw from him being a typical cat and jumping where he…read moreshouldn't, breaking a glass and cutting himself in the process! The staff here were swift and very caring. They took him back immediately and the doctor said it was good we got there so quickly because he was bleeding a lot! Due to their swift action, I still have my cat and he is better and still clumsier than ever! They also diagnosed on a separate check up visit that he has a feline tooth disease that needs to be monitored. I really think they have great attention to detail and am about to schedule his next yearly check up with them now. Thank you all!

We brought our Maltipoo puppy to Dr. Fraulien Douglass for a routine exam and we were so pleased…read morewith the entire service. From the moment we walked in, we were greeted by Jenny who was so friendly and explained what to expect during the visit. Dr. Douglass was so gentle and loving to our puppy when she administered the shots. Dr. Douglass took her time to explain side effects and how to address it and what to look out for emergencies. Our puppy didn't even cry or whine after the shot! After the shot, my puppy even posed for a picture for Jenny. I would definitely recommend Dr. Douglass to anyone looking for a great Veterinarian in the Richmond area.

Dr. Douglas is great with our dogs and very personable. She responds quickly and is great with my…read moredaughter as she always has questions about treatment of our animals.

I am always pleased with the promptness of care. Whenever I have a concern or my dog isn't feeling…read morewell, I can call and manage to get an appointment usually same day. If not today then first thing tomorrow. we do not wait in the exam room for long. This last visit we were seen by Dr. Michelle Hessell. I love her. She has a very practical approach to problem solving complete with diagrams and reading material. She makes sure I understand the problem and the options towards wellness. We have been coming to the WellPet Center for 3 years and will not be going anywhere else. Thanks WellPet for taking such good care of my furry friend.

I've been here about 4-5 times from our puppy's first vet visit up to now about 1.5 yrs. I have…read morenever had a bad experience and every employee has been very happy, warming, helpful, and understanding. Dr. Jennings has been wonderful w/ Ramsey and the whole team is very attentive and they don't try to push extra exams or products

Dr. Brittany was very vague and not very thorough or she would have found gingivitis and a bad…read moretooth at our annual. Within 2-3 weeks my cats tooth blew up and it could have been prevented in my opinion. (I worked in the dental field and gingivitis can be seen early). After two visits, I just saw a lack of customer service and lack of care over all at this clinic. I ended up at a place in CS. I just was not overly impressed with Boonville. Maybe another dr would have been better... not sure but even the front desk could have been better with service and communication upon entering and exiting.

Great and thorough vet service for my cat! I highly recommend Boonville Animal Hospital for all…read moreyour vet needs.