Excellent experience! Today I took my Golden Retrievers in for a bath, nail trim, and ear cleaning, and I was so happy with the service. Kelly was wonderful--very kind, attentive, and caring with them. You can truly tell when someone does their job with dedication and genuine love for animals. Thank you so much, Kelly! We will definitely be back. read more

I had a very disappointing experience at this location. I brought my Pomeranian, Sophie, in for a bath because one of the main reasons I pay for professional grooming is to have her properly dried. I was told to come back in 45 minutes. When I returned, I was informed that they were unable to dry her because she was being aggressive and could bite. I completely understand that employee safety comes first, and I would never expect anyone to put themselves at risk. However, I believe they should have called me as soon as they realized they could not complete the service, instead of waiting until I arrived and handing my dog back to me completely soaking wet. Sophie is a Pomeranian with a double coat, and I was not comfortable taking her home in that condition. I asked for a solution, and they only gave me a towel. I then had to go to the Pet Supermarket at the corner, where the staff kindly helped me dry her. I truly appreciate their kindness because they solved a problem they did not create. I paid $50, and in the end, I feel that all I received was a bath. If my dog was going to be returned to me soaking wet and I had to depend on another business to finish the job, I could have simply bathed her myself at home. What concerns me most is that if they are unable to complete a service because of a dog's behavior, the owner should be notified immediately and the situation should be handled fairly. I hope this is not their usual way of handling situations like this, because customers deserve clear communication and a reasonable solution. I am attaching photos showing how Sophie was returned to me, how she looked after she was properly dried, and my receipt. My biggest disappointment was not simply that they were unable to finish the service. It was the lack of communication, the lack of a reasonable solution, and the fact that I paid for a visit that left me having to go somewhere else to finish the job. Unfortunately, I cannot recommend this place. read more

Scenthound Boca Raton - Pet Groomers Near Me - Boca Raton, Florida

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Where do I even start. I had a 9:15 appointment this morning for a full grooming. I arrived right before my appointment, and the receptionist told me it was only scheduled for a nail trim and basic services. I let them know that wasn't correct. I had come in the week before to confirm, and they told me it was a full grooming at 9:15. The receptionist then said they had confirmed the appointment with me the day prior, which is not true. I never received any call or message confirming services. The only confirmation I had was when I physically walked in the week before and was told it was a full grooming. They then said they didn't have time for a full grooming and asked me to come back at 12:30. I adjusted my day, came back, and dropped my dog off. When they messaged that he was ready, I went to pick him up and he was only half groomed. His body was shaved, but his face was completely untouched. His paws weren't trimmed, his tail wasn't done, and overall he looks completely unfinished. He even has bald patches all over his body. Instead of fixing it, they asked me to come back again the next day to finish the job. That's unacceptable. The quality of work was extremely poor, and the experience overall was frustrating from start to finish. To make matters worse, they still charged me full price. I didn't receive any follow up, no apology, and no effort from management to make this right. My dog is a Goldendoodle. He is trained and does not behave badly. He is a traveler and goes everywhere with our family. So blaming him for being uncooperative is beyond me. We have never had any issues with his behavior at other groomers. This is a lack of accountability for untrained groomers. I took pictures of Oliver that morning before I went to work and have attached them for reference to show what he looked like then compared to how he looked that evening. The difference is horrific. Anyone who loves their dog will understand my frustration. I will not be returning, and I would strongly caution anyone looking for a groomer to stay away from this place. Now I'm stuck waiting months for my dog's coat to grow back, and he doesn't even look like himself. I'm so heartbroken. read more

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They say a bath, brush and towel dry is $19. I called and said my dog also needs a trim and blow dry. They said $50. When I brought him in, I was told it was $102 and I had to purchase a membership. I don't think so. My dog is a chihuahua and weighs 9 lbs. I would give 0 stars if I could. read more

Everything was great! The staff is warm and friendly and my pups came out happy, smelling good, nails trimmed and ears clean. Thank you Scenthound! read more

I have been a member for years and I'm done with this place. They used to have actual groomers and now they must be hiring clowns! I cannot verbalize how pissed off I am about what they did today. Whoever cut her hair is clearly NOT a groomer! It started with the woman at the front desk trying to drag my dog with a choke collar to the back because she was scared to pick my dog up. My dog does not bite and is certainly not intimidating. The nightmare ended with my dog shaved of ALL her hair. The people running this joke of an establishment need to be fired! I won't have my dog groomed here EVER again. They need to go out of business. Before and after photos: read more

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We have been going to scent hound for a year now and have had the best experiences there. We tried other groomers but when we brought our dogs home they were upset and slept for days. Since going to scent hound they are not gone long, they go in and right to the reception area and go to the back with no issues. When they come home they are happy and acting normal...so we know our dogs are well taken care of. The prices are great, staff is friendly, and not a high turn over rate where our dogs know the staff and the staff knows our dogs. ​ read more

This was my first time using Scenthound. The staff was amazing and took the time to answer my questions, etc. I enrolled in a membership plan for the future washes read more

Customer service was great Jonathan was knowledgeable & helpful and explained all services & i didn't feel pressured. Service was great & fast & a great value. We would recommend We will be back read more

Great improvement with the new management.staff was very helpful and informative. They were able to acamadate our needs

Very professional and friendly. Our Golden looked great when I picked him up. Much appreciated

These people are Literally the worst. Multiple times (the last 3), our dogs smell worse than they did BEFORE we brought them in for​ our monthly, subscription based service and their nails hadn't been trimmed whatsoever. We specifically brought these complaints to the "​manager" FRED on two seperate visits now and absolutely nothing has been addressed. In fact, Fred conveniently went to lunch before we returned to pick our dogs up. When these same complaints were brought up, Amber told me that if I wanted the services that were already paid for (not to mention the add one) that I would need to go somewhere else. This is a new location and like always, corporate lures you in with the good employees for a few months and then hires people like Fred, Amber and whoever was communicating from the back room without showing their face. RUN, RUN ,RUN away from these grifters. Typical groomer pate​rn ​behavior,just under a shiny new facade. read more

Teddy comes home nice and clean they do a great job and he done in one hour great prices clean and friendly staff read more

Scenthound Boca Raton - Pet Groomers Near Me - Boca Raton, Florida

Loved the front desk associate and the groomer a perfect job, loved the groom!!!!!!!!!!!!

Friendly, informative and caring. Very well priced services. I plan to be a regular customer!

ok so I used to go here all the time they are not consistent with their work 2 times I had to send my dog back because she didn't even smell or look clean her haircut was choppy and they offered me a free haircut to fix what they did (oh thank you was I supposed to pay for you to take her back to fix the terrible job YOU DID) But what really really did it for me was my step father went to pick up my dog because he works in the same plaza I had given him my card and they put like $216 I would call them for the next week-2weeks and they wouldn't answer my calls so I called up my bank and canceled the charges I would never ever go back there read more

Great service. Everything was on time easy in, easy out. My dog smells like a rose. Online booking was very easy

Great service from the ease of online appt to the greeting at the store to the pick up. Everyone went great and the employees couldn't have been nicer. ​ read more

Scenthound Boca Raton - Pet Groomers Near Me - Boca Raton, Florida

We have been a customer for quite some time. Occasionally we would get a decent cut for our doodle, sometimes not that great so we had to bring her in to get whatever could be fixed corrected. We actually had to make sure one groomer didn't cut her again. It was ok enough that we continued to go there but not any longer after this recent debacle. Literally shaved our doodle down to the point where she looks like Santa's little helper from the Simpsons. They took the doodle out of our golden doodle and unfortunately can't even trust them to bath her so we will have to find an actual groomer. read more

Excellent service. First time book online was very easy. Warm welcome and reasonable price!

Just wanted to shout out Scenthound Boca for ALWAYS caring for my lil nacho. I am very scared to leave my dog anywhere. My brother told me about this place and I just knew I had to try it out. After Nacho's first appointment here I just knew this was our spot. I travel a lot but when I'm in town I bring my little nacho here for some love. He's a chihuahua so I purchase the basic package (bath, teeth cleaned, mail trimmed and ears cleaned). He smells so yummy when I get him back. Thanks for always taking care of my fur baby read more

Scenthound Boca Raton - My lil Nacho - Pet Groomers Near Me - Boca Raton, Florida

my sweet Chi flew the coop and scent hound didn't stop until they got her out from under several cars. and the people around were also helpful. staff is exceptional read more

Beautifl welcoming! Mike is a genuine passionate and animal lover, felt confident and Dawn was ready to have his first bath, when I pick him up he was being spoiled, lovely and attentive staff! read more

They need to get their act together! Have been there twice, Very unprofessional! When they don't want to be busy, they disconnect the phones! Whoever runs that place needs to step it up. read more

outstanding customer service, took our 7 month old German Shepherd for the first time. The staff treated her very well and I will definitely be returning. read more

I have been a member for more than 3 years and I have always been a happy customer until the management changed recently which reflected in the service. My dog got hurt twice after coming back from grooming. Once his paw was swollen and got infected and he started limping. I took him to the vet for X-rays and antibiotics and after one full month of recovery, he went back to grooming and I specifically explained not to trim his nails and to be careful with his paw. Then after he came back from grooming, I noticed he had blood under his paw (the same one he injured the first time). They never mentioned that something happened during grooming, and we realized when we were driving back home. I called with no replies (both times). The worst part of it is that the manager doesn't take the responsibility and at the least reply to my calls and apologize/take responsibility. read more

Worst and most disgusting groomer we have ever encountered. The returned our silver toy poodle sopping wet (no mention they don't dry the dogs when I called - which is kind of critical for a poodle) and worse, his leg and rear were covered in his own poop. He smelled and was filthy - I dropped him off be clean before a flight we had and he came out having soiled himself in the cage they put him in while he waited over and hour because they "texted" me to pick him up but got 3 digits wrong on the number I gave them. I had to call them to see what the hold up was. They refunded my money but seemed not bothered at all at the condition they returned him to me in. It was disgusting and a disgrace and I had to walk him down to Petsmart to be groomed again - as he was smelly and filthy. Awful, awful and abusive (to my pup) experience. Third pic is what he looked like before they got their hands on him. So awful. Yuck read more

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Please do not get your dog groomed here - EVER. I have a 5 month old Pomsky with a double coat (if you see their tab on double coated dogs do not believe it, they have no idea how to take care of one). I came in asking for a bath and blow out, specifically asked for them NOT to use a furminator on my double coated dog and do not use any sort of blade other then a sanitary cut. HALF OF MY DOG IS SHAVED. Her right side is absolutely destroyed. The groomer came out and told me my 5 month of puppy was "nervous" after the blow dryer and said I need to do a better job with brushing. I brush my dog DAILY. Proceeded to try to sell me on a monthly membership which is garbage. Please do not come here if you value your dogs coat. They are awful. read more

Had a 1:30 appointment today for my dog to be groomed. I was told that it would be about 45 minutes to an hour. I never met the groomer but was checked in by two very unprofessional young ladies who seemed a bit confused I didn't hear from them and after 2 hrs and 45 minutes, returned looking to pick up my dog The groomer came out and I was told she had just begun. She tried to tell me that I had dropped my fog off 45 minutes late when I had arrived exactly at 1:30. She gave no apology. I picked up my dog still half wet , paid 25.00 and was told " at least he's clean" I always try to support new businesses but will never return. read more

Outstanding , you can tell they really love the fur babies i have a 9 month old golden doodle who can be a handful they did a beautiful job on my miss Ginger read more

Scenthound Boca Raton - Pet Groomers Near Me - Boca Raton, Florida

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Was very pleased with the service my dog received until I saw her scratching her ears. 2 cotton balls popped out. They had been left by the groomer. My dog is fast and ate one before I could get to them. An hour late she threw up her dinner and the cotton ball. I called back to tell the salon what had happened. The sweet girl on the phone said she would leave a message for the manager. I received a call from the manager promptly the next business day. She apologized and said she would "speak to the groomer". Fine. But then she ruined a reasonable customer service call by insinuating I had called to get something free or refunded by asking 'what I wanted her to do for me'? When I said 'nothing', she ended the call. What a wasted opportunity to secure a customer that was strongly considering membership and I will make sure my many friends who have dogs also know how they handle customer concerns. read more

I used to love this company. When I first started going to them a couple of years ago, the prices were great, they did a fantastic job on my dog and I recommended them to everyone. Now however, it is costing me about $80 each time I take my dog for just pretty much the basic cleaning with blowdry, not even a cut. They keep shaving her belly instead of her hiney when I ask for the sanitary trim, and she keeps coming home with knots still in her. I am so not happy with this company anymore and will probably be looking for someplace new unfortunately. read more

Charged me before they were even ready to open in Coral Springs. When u signed up, was told we would get a phone call to discuss and set up first appointment. No phone call and was charged for all 3 dogs right away. Now I had to file complaint with credit card because they would not refund when I said to cancel and refund. I have not even used the service but still no refund. If they treat you like this before you even begin the service, imagine how they will rip you off with regular subscription. So disappointing. read more

I've got a very high energy breed that can be difficult when it comes to being groomed, especially when it comes to his nails. The staff here was extremely nice and did a really great job with him. Other places have almost made me feel bad about them having to deal with the amount of energy he's got. Such a relief. We joined up with the membership and are happy we found a place like this. Lastly, whatever shampoo they have there is awesome. read more

I made an appointment not knowing what to expect since they were close to my house. Couldn't be happier with their service and attention to detail. They took care of my dog ziggy like it was their own and made the process easy and simple for him. Their membership pricing is great and will definitely make this my go to place for my dog grooming needs read more

Quick and cost effective! I brought my 90 lb Old English Bulldog there to give them a try for routine care. I'll admit I've been very lax when it comes to his grooming and he hates having his nails done. Because of this his nails are longer. They did a great job. He was relaxed when I picked him up and they assured me he was a good boy. I signed up for the unlimited monthly plan and plan to have him routinely groomed to get his nails back to where they should be. read more

First time uses their services ... very professional and extremely friendly. Our dig looked amazing! We will definitely be coming back!

I had the worst experience with Scenthound. Every time I tried to make an appointment they were booked for more than a week out. When I signed up for the service they never explained how their system actually worked. They first tell you that you will save money and everything is a 20% discount. What they fail to say is that no matter what you get charged monthly for $29.00. Also they tell you that you can cancel at anytime but once again they fail to tell you that you must give 30 days notice. They don't care about their reputation only the money. They are not customer service friendly and I certainly don't recommend them for anyone. You are much better off with the small independent places who care about customer service. read more

I'm new to the area and my neighbor recommended Scenthound to me for my English bulldog. The people there are so welcoming and friendly. They took exceptional care of my dog. He wasn't stressed and came out smelling so clean and fresh. They absolutely loved him and he loved them. So glad this place was recommended to me. See you guys next month!!!! read more

My mini-Aussie has never been groomed before because she does not need to be, so we just bathe her at home (a struggle) and try to brush her teeth (semi-successful) and grind her nails (epic fail). I was so happy to find a local place that did all of that and more for a very reasonable price. Not sure I will join as a member, but I will definitely be back. read more