I had such a great experience at Dr. Schaefer's office! I am new to the area and I was so…read morepleasantly surprised that I could get in for my appointment so quickly after I contacted them. I had tried another office and was going to have to wait several months to get in! I have A LOT of anxiety about going to the dentist. Even a simple cleaning stresses me out so much but I honestly felt so understood and cared for from the moment I walked in! From the front office staff to my hygienist to Dr. Schaefer there was nothing but kindness, patience and NO DENTAL SHAMING! Thank you for understanding that I need to use the nitrous oxygen to get through the appointment and not making a big deal about it. It's can be hard to find a new dentist to trust when you move and I'm just thrilled to have found Dr. Schaefer and his outstanding staff!

From the owner: New Patients Welcome!read more

I had a pleasant experience with Dr. Ardit Haxhia, however, a month later, I'm stuck trying to…read morefigure out my insurance plan on my own. They sent my pathology sample to Bellin, who contracts with a third party, Pathology Consultants of Green Bay. During this time, Bay Oral did not submit any of my insurance over to Pathology of Consultants. The cod they used was a medical code and not a dental one. I'm sent a full bill. I was told by Bay Oral's billing department that the client needs to figure it out and not them. I will NEVER return or recommend them. They also collect their "estimated" amount before even following through. I'm out $113 and waiting to hear back from my insurance to see if they will cover my visit.

Great big zero! Referred by dentist here for urgent extraction due to serious infection. "you can…read morecall us every day to see if we have a cancelation." Versus - we keep a list of urgent patients to call you as soon as we can get you in. "we don't do that." Of course you don't. That would be a business that cared more than just about money. This is terrible quality of care.

Was my longtime dentist until I moved. My new dentist requested my dental records from Dr Goelz and…read moreDr Goelz refused even after we offered to pay for them. Should be the first clue - what is Goelz trying to hide. Upon inspecting my teeth, my new dentist said that many of my fillings were done incorrectly and would lead to my molars splitting -- which is what was happening now. I got a second opinion and the second dentist confirmed this. Avoid this dentist and you will avoid his poor customer service and bad dentistry.

I can not recommend this facility to anyone for a number of reasons…read more Their patient account portal was changed nearly 2 years ago and I am still unable to access my account. Staff gives conflicting answers on how this could be remedied, none of which are correct. The hygenist that I was assigned to, is not patient friendly. She complains that her shoulders ache because of the angle of the chair that is comfortable to me. When I contact the office and ask not to be scheduled with this hygenist, they reschedule the appointment to a later date but with this same hygenist. Appointments are hard to get, they clearly have the facility to serve more patients but it is under utilized. When I recently (in person) inquired if I had any outstanding payments and notified them to close my account, I was assured that it was taken care of. One month later they are renewing the supplemental dental insurance policy I purchased from them in the past. Ugggghhh.

Negative 10 stars!! I have been going here since I was a young kid. Had orthodontia work completed,…read morewisdom teeth removal, crown and root canal. I had no complaints, until I did. My last exam I was told my tooth that had the ctown/ root canal, was infected. I was told they had been watching it for a few years!!!!! Watching it? Watching it what? Watching it get to the point of what? In those years, ive had nasal, spinal and orthopedic surgeries, when were they planning on telling me this? This could have lead to serious medical issues!!! Needless to say, I will never go back, nor will I ever recommend stepping foot in this dental office EVER again! And yes, I have great Dental Insurance and isnt a matter of coverage or lack of ability to pay for treatment. This is on them 100% and they are playing with fire!

So attempted to make an appt today and in the past all dentists want a "deep" cleaning. I asked if…read moreI cant afford that would a regular cleaning be an option. NOPE. I am so F'ing tired of business being in it for just the damn money. Wouldn't any f'g oral care be better than none? Aspen dental says no Beware!!!!

Please be aware if they check your teeth pockets and are purposely using force to make them bleed…read moreto support finding for higher priced level of cleaning.

Dr Guo was the best dentist I ever had. very caring, very informative and fast. and without pain…read more her assistant was just as great.

DO NOT GO TO THIS DENTIST!!! I have been to 3 appointments and they have not touched my teeth once…read more they have set me up for 2 different appointments where my dentist didn't even know what we were doing that day, used all my benefits for appointments where they told me the same things over and over and never actually did anything. They also quoted me almost 6 times more than my old dentist for a treatment that was less effective. this place is an absolute disaster.