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    Schaeffer Martin MD

    1.0 (1 review)

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    8 months ago

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    Upstate Orthopedics

    Upstate Orthopedics

    2.3(40 reviews)
    6.9 mi

    Amazing facility and staff! This was our third visit in 3 weeks and each visit was great. There's…read moreample free parking. Love the location, no parking deck or city traffic to navigate. Smooth check in process. No long wait. Nursing staff phenomenal. Doctors with good bedside manner and great explanations. We experienced the doctor visit, imaging center and the surgical center. It's WONDERFUL that it's all at the same location. Nice vending machine options if you have to wait a while. Great care!

    Customer care very poor ' Went in as I was recommended by…read moremy PCP .. Not much of a wait, the doctor barges in to the room with out so much as knocking starts talking immediately, so I ask her who she is and she reveals Dr Iannolo, she starts examining my wrist when it was my pinki/palm that was throbbing, when corrected, she presses hard and no apologies at my wincing at her insensitive touch. Tells me after looking at my earlier diagnosis on the screen that I have Rheumatoid arthritis. Prescribes a steroid and a choice of 2 splints, totally unsuitable for my pain.. and rushed out the door as I'm asking her where she's going ! Then a hurried nurse comes in , roughly demonstrates both splints or immobilizes and rushes out as well, only too quick ask me which one I 'like'.. the staff person at the front desk was rude and talked down to me as i was trying to decide on a date for my follow up. I came out sad and miserable, because of my pain and the humiliating experience I had at this facility! Hope I NEVER have to go there again. Wish they had a minus in the stars , I'd not even give them a one Very unfortunate ..

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    Orthopedics East

    Orthopedics East

    3.7(3 reviews)
    0.1 mi

    I had an extremely disappointing and frankly unacceptable experience with this office. The front…read moredesk staff were incredibly rude, unprofessional, and completely unwilling to help. I called to schedule an appointment for a chronic orthopedic pain issue--something that is ongoing and significantly impacts my quality of life--and instead of receiving even basic assistance, I was met with condescension and dismissive behavior. The staff acted as though my concerns were an inconvenience rather than a legitimate medical need. They refused to properly assist me in scheduling and offered no guidance, alternatives, or solutions. There was zero empathy, zero professionalism, and absolutely no sense of patient care. For a medical office, especially one dealing with orthopedic issues, this level of disrespect and lack of support is unacceptable. Patients dealing with chronic pain should not have to fight just to be heard or to book an appointment. I would strongly caution others before attempting to seek care here. The way patients are treated at the first point of contact says everything--and in this case, it's not good.

    I won't use any other orthopedic MD and surgeon except Dr. Wiese, he is amazing. His sense of humor…read morehelps. They also do x-rays and MRis on site which saves time. My surgery went well and I'm very grateful. I won't use any other orthopedic MD which is unfortunate because I was told that I need another surgery. It's all good, I can do without it and I'll be fine. Scheduling is easy, the staff are very friendly, and helpful. I highly recommend him to all of my friends who need his services.

    Schaeffer Martin MD - surgeons - Updated September 2026

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