Front desk and veterinarian staff are both competent and friendly, we are able to get an…read moreappointment when needed, and our dog loves Megan.

Its ok Carla I already had booked an appointment with the Avanues clinic for a second opionion on…read moreth $7000.00 estatment on that dental your clinic so despritly needed the money for.I have always had a good relationship with the clinic and its staff , I see why all the long term staff and Doctors are leaving in mass amounts. With an office manger like Carla , who is rude and give inccortect information. After being build for a dog who had been dead for over 7 years , I question it and I had every right to, it made me question what was going on at the clinic. When asked for facts she could not provided her facts because she had none, absolutely none. She got defensive about it. When I called to pay the bill the girl Hanna left me on hold over 30 min and was exstrealy rude when she returned to the phone. Dont forget the $7000.00 estate for a dental for my dog. It Makes me question what is going on at the clinic ? Do they have a staff who care about our pets? Do they have staff who know what they are doing ? billing for dead pets, rude and leave you on hold for long periods of time with out checking in. If they are that busy maybe they are to busy for patients, or are the people on the phones just sitting there playing. When asked for the number to the owner Carla gave me the wrong number , on purpose or accident? Well when she refused to pick up the phone I would say on purpose and that shows the amount of care and concideration that she has for the animals, and the owners NONE. Let it be noted that if your going to work in an enviroment with people and their pets, you better be a caring and knowlege able person. I am sorry but Carla and Hanna are not any of the things or the kind of people who should be working with the public or in that enviroment at all. Since University is owned by NVA, who has a 2 star review , I do not think that they care about anything but money. In all fairness I will say that there are alot of good staff at the clinic, Dr.Walton is amazing there is no better she should branch out and find a new clinic, Dr Bybee is great and Stacey is the best. I do see why all the young Doctors do not stay there and why they run good staff out by the 100's its name is Carla. Please beware when thinking about trusting anyone with your pet. Always check the Doctor, the staff and the mangement. Because I will say Carla is a nightmare and very unproffional.

Everyone was polite, professional and customer service was top tier! They really cared, asked the…read moreright questions and made me and my dog comfortable. Highly recommend!

After my indoor cat's appointment, I found a tick on him the following day. I don't camp, I didn't…read morego on any hikes, I work from home, and my cat has never been outdoors. I understand it's impossible to determine exactly where it came from, but I was disappointed that my concerns weren't met with more empathy or any offer of a complimentary recheck. Instead, I was told I'd need to pay for another exam and any treatment. I left feeling like my concerns were dismissed.

After our dog died, they continued to contact us with reminders for shots and exams. They would…read morecall, email, and send mailings. After numerous contacts and complaints, the emails and calls eventually stopped but the mailed reminder cards have persisted. This is starting to feel like harassment as they don't seem to care about the pain they cause, just the money they can receive.

They were very informative, and extremely nice. We took in our puppy to establish care and to have…read moreher get her puppy shots, they helped us the entire time

Dr. Mai is attentive and caring and takes plenty of time to make sure our cat is ok! Highly…read morerecommend east valley vet!

Truly want to like this clinic but this last visit was the last straw. The staff in the entry were…read morekind and helpful as was the technician. However, while I was waiting for 30 minutes to have our dog seen, I had to listen to loud talking with the staff including swearing and calling someone a "B****". Then Dr. Butler comes in (after I can hear her talking so loudly about how I chose not to get a kennel cough shot) and proceeds to be very abrasive, loud and dismissive. She cut me off about 5 times with every question I asked, was upset I didn't want to get the kennel cough shot and then acted very passive-aggressively when saying "so your dog doesn't like other dogs". That was her say I should get this shot. She continued to cut me off until I asked her to let me finish. In addition, the dentist who worked on my dog's teeth to clean them last said she could come back for a teeth cleaning without anesthesia as she was so calm and cooperative. When I brought this up to Dr. Butler, she nearly cut my head off saying that would be "bad medical practice and he has NO authority to determine this, only I CAN". SO UNPROFESSIONAL and again, seems as though they are only interested in profit, not wellness. She proceeded to tell me their dentist has no authority to make decisions or recommend treatments, in a very rough and unprofessional way. Hopefully, their new vet will be better.

They are so kind, sympathetic and understanding. They treat you pet like their own not just a…read morenumber.

I highly recommend Major Street Pet Services. Our very kind hospice vet Dr Layne Norlund with Lap…read moreof Love recommended I contact them when the end of life came for our beloved cat of 20 years. It was a tremendous comfort to our family to find Major Street Pet Services. The place itself is very beautiful, peaceful, clean and well maintained. They had a variety of products and services available for us to choose from to help us suitably commemorate our beloved friend. Tyler, one of the owners, was very compassionate, considerate, comforting and respectful toward us in our time of loss. He is obviously skilled at handling grief during one of the most difficult transitions all loving pet owners eventually face. I highly recommend Major Street without hesitation to anyone facing those sad decisions for their beloved pets.

I have been a client of Holladay Vet for the lifetime of two beloved pets, despite their higher…read morecost, because I felt that their service was good and they had helped thoughtfully throughout the years. I found a dog on the side of the road and rescued him to foster him. I went in to get him checked out so that I could know about any health problems before he was adopted to his forever home, and to get him some immunizations just in case he was behind. During this appt they signed me up for a Paw Plan, stating that would be the cheapest option and not mentioning that it would be several hundred dollars when I canceled the plan at his adoption. So here we are, I have spoken to their billing department (Quentin who was rude and aggressive from the beginning) and their manager (Brittney who spoke to me with a complete lack of empathy and told me it wasn't her job to explain to me why we couldn't come to a compromise over +-$100), neither of whom has been able to explain to me why I should be paying hundreds of dollars for an adopted dog to get two immunizations when I could have gone any number of other places for immunizations that would have costed me less than the Paw Plan payments. They were rude and completely uninterested in a compromised cost, and they have absolutely lost my business forever. Don't expect for any longevity of a perfect client who has paid tens of thousands of dollars over the years, to get you any special consideration. Just a small amount of compromise would have left me feeling better about the interaction and about Holladay Vet in general. I would STRONGLY suggest that Holladay Vet invest in some customer service with their billing. The vet techs and people working at the desk clearly have some; it would be a good idea to clean up the back half so that people like myself don't feel so betrayed and taken advantage of. I would suggest going to ANY other vet clinic in town.

I called to make an appointment, and was told to do so online, which I did. When I arrived at the…read moreclinic for my scheduled appointment time, it seemed to be Standard Operating Procedure to gaslight me every which way possible rather than simply admitting their online system had failed. If you insist on only using an online booking system, it is not a responsible business practice to have no way of accommodating your customers when it glitches, other than telling people they will have to come back in a week.

Edited again to say the vet that showed up, was meh, but not only that he put our information on…read morethe dog he put down the same day so we also got this, leading to us worrying about actually getting what we ordered for our pet, or if we would actually receive him at all. Yikes. The crematorium blamed Dr. Lane for this. What a bad mix up! They assured us we would receive what we ordered. We received stuff from them 1.5 months ago and they were beautiful, so I am hopeful. Edited to say in response, exactly, you charge a very premium price and do not deliver on that, it's not handled seamlessly as it once was and it costs much more, there's no invoice, and you have to call the crematorium separately and pay them? Just call a mobile vet. Check on Reddit for similar reviews, etc. Last time we called lap of love through a family recommendation it was perfect. This time, not so much. We called to see what their schedule was like etc. when we scheduled it was $860! Last time, for way better care, concern, and service it was $485. Okay okay, we did ask for paw prints etc. we did just let a pet go down the street, we didn't want to put the cat in the car, cats hate cars. So it was a weird surprise when we were told we had to contact the cremators for that and it was an additional $150. So over $ 1000 to put a cat to sleep. We really should have just drove him down the street. Last time everything was taken care of and it didn't cost anything close, including the ceramic paw prints. This is not a premium service and is charging very premium prices. But down the street, after hours at midnight on a Sunday, that was $730, +$80 for ER services, and ceramic paw prints, and they gave us nose and paw prints, and fur clippings. Group cremation for both and they both used the same crematory for ceramic prints, etc. I have recommended for years and I will no longer do so. So misleading. Find a mobile vet directly.

Incredibly grateful for Dr. Layne 's compassionate assistance with our best ever cat friend…read morereaching the end of 20 years together. He was understanding and patient with us going through the grieving process with the end of our beloved pet's life in sight. He showed kindness and respect toward our little cat and toward us, her friends and guardians. He explained the choices very clearly and without pressuring us. I recommend him highly to anyone facing those difficult transitions.

Becca and Carolina were so kind to us. We have used this clinic for over a decade. Every emergency…read morevisit we've had for 6 animals was here. We are down to our last two seniors... We came at midnight for an emergency. This clinic is a blessing. ​

These professionals are the best. Very friendly and everything is up front with them. No guessing…read moreor wondering. They delivered my Aydee's pups "C" section. Things couldn't have gone better.