Dan Moore I can't believe the experience I had at Family Dentistry. Customer for over 40+ years as…read morea committed customer. Went in for a cleaning, Feb 2027 I was getting radiation treatment they said we suggested deep cleaning. I said I never approved that but just want a cleaning. They said we can not do cancelled my appointment. March new appointment agree to deep clean in 2 areas they charging g insurance over $1100 but I would need to pay copay of $330+ today before treatment. I offered $100 from health Saving account but no must total prior to treatment. miscommunication about insurance coverage and treatment, I was left feeling frustrated and unhappy with the management team Dan Moore

This practice has become all about the money since the daughter Sarah Haas has taken over the…read morepractice. I have left this practice for another practice since her father Dr Robert Haas has stepped aside. They refuse to fix a problem with the work I had done unless I pay upfront for them to look to see if it's their faulty work. i would not recommend this dentist.

Patient and kind, this was a great experience for my dental phobic parent. The office was clean and…read morethe procedure was timely. We received excellent after care instructions. I would return again.

this practice is very caring and considerate of patient! I have had several major oral surgeries…read morehere and each time -- they are helpful with any complications. The office answers questions immediately and works to resolve quickly. I have been extremely impressed with both doctors and staff!! Thank you Dr. Yildirim and staff!!

Terrible with children! Was seen at first visit and tooth was dead, extracted without trouble…read more Second visit, extraction needed again on a baby tooth, was given the numbing injection and 10 minutes later doc was in to pull the tooth. My child (7) was NOT numb and begged him to stop, I also asked for him to stop and more lidocaine. Nerve was still very alive. I Was told he was almost done. Watched him lift my child out of the seat in extreme pain to yank the tooth. 4 year later my child is traumatized by dental work. AVIOD!!!!

In January 2024, I went for an emergency extraction because one of my teeth had pushed into my gum…read moreafter crunching down on a nut. The dentist also extracted a second tooth that she said needed a root canal and asked if she should extract. I was in such pain and agreed which probably was a mistake. Then I went to the manager and she set up a follow-up periodontal treatment plan with an appointment. A couple days later I had to return because I was in even worse pain and my gum had become infected. The dentist prescribed pain killers and antibiotic. I called back and cancelled my periodontal treatment. Later, I found my credit card was charged for the periodontal treatment -- I had earlier had a problem with another dentist like that and insurance said, first of all, they need to submit the bill to them first and if the patient owes anything, then submit a bill to the patient. I called back and complained and they said they would refund me. About a month later I got a check in the mail. So, that was what I thought would be the end of my relation with Aspen Dental -- thank God. However, last month, more than a year after my experience, I started getting texts, saying I owed them money but didn't explain why. I ignored it at first because I had submitted my insurance and thought I was all paid up. But the texts continued so today I called and they said they refunded me twice. I knew I got the check in the mail, so how could that be? It turned out they also refunded my credit card. I rechecked and sure enough I did get a credit. Now, I'm not sure what to do about this. They made all these mistakes: 1. I got an infection 2. They charged for a procedure I didn't receive 3. They charged before submitting the bill to my insurance as is the appropriate procedure 4. They mistakenly sent two refunds 5. They text me more than a year later saying I owe them money without telling me why All I can say, if you're looking for a new dentist, go to Moorehead Dentistry, which is just up the road over by the Walmart in Lebanon.

We are new to the area, so we went to Aspen Dental in South Lebanon, Ohio, for a cleaning and…read moreevaluation. My wife went in for her appointment, and from the moment she entered the lobby until she left the building, she felt everything mentioned in all the post reviews. She was forced into dental plans and/or coverages...and was not able to be seen until the finances were in order. This is after a long conversation about whether our insurance covered what we were asking to get done. I have never seen her so rattled. Worst experience ever!! I should have read the reviews before putting my lovely wife through that!!

My son had his wisdom teeth out and it has been nothing but problems. We now have to go to the ER…read morebecause it seems Dr. Prather does not care. Called Friday and they said he'd call back and he never did. Called again Saturday twice and he finally called back and after being told Friday he would not give antibiotics he called some in to where my son goes to college and says make an appointment?!?! I had the exact same issues my son had when I had mine out and my surgeon ( too bad he's retired) went above and beyond for me. It seems those days of caring are gone. I called him again this morning and 1.5 hours later still no call back. My son is so swollen and in so much pain.

I was at Dr. Prather's today in Middletown for a complimentary consultation. He and his staff were…read morevery nice and informative. He explained the procedures to be done, using models to help me understand. When I left, I had a print-out of each step and what it would cost - and was told they would call me back on Monday to verify each item after speaking with my insurance. They even let me come in two hours early, since I happened to be in town on another appointment.