Great compassionate care by the Dr and staff! Clean facilities and friendly people. Thorough examinations and excellent service and fees. read more

Avoid Trailside Dental Care. After treatment at this office, I was left in severe pain and repeatedly asked to be evaluated by a dentist but was unable to speak with one. Instead, I was given guidance by staff while dealing with significant pain. I ultimately had to seek emergency care elsewhere, where the problem was properly resolved. In addition, I was told I needed 6-8 fillings and a crown. When I sought a second opinion, I was told that none of that work was necessary and that only one small area needed to be monitored. The difference between those two evaluations was alarming. Recommending large amounts of unnecessary dental work goes beyond poor judgment -- it's unethical. What makes this even more concerning is that the dentist at this office has been suspended by the Ohio State Dental Board and is currently practicing under probation for documented violations involving patient care. This is public information anyone can verify on the Ohio State Dental Board website. Please research carefully before choosing this office. Patients deserve to know this information when choosing a healthcare provider. This review is based on my personal experience and publicly available disciplinary records from the Ohio State Dental Board. read more

I would recommend this dentist office to anyone. The people are friendly and helpful. They explained what's going on and what they're going to do. read more

Wow, where do i start... from the moment I walked in the front door to departing, everything was A++ ! I highly recommend Trailside Dental and their staff. My hygienist was amazing too. read more

Awesome Dentist and assistant. Very efficient care and quality too. Recommend for cleanings or more restorative work too. read more

Absolutely love going to this dental office. Everyone was so nice and professional. They are all fun to be around and can tell the love working there. Dr. B hit a home run on all these beauties who just happens to be excellent at what they do. read more

Trailside Dental Care - They Fixed my broken tooth in less than 10 minutes. - General Dentistry Near Me - Mason, Ohio

I went to Dr. Balsly for 6 years, I always thought he was disconnected from me as he would tell his assistant what needed to be done but not directly to me! I like the hygienist and receptionist Lori and continued to go there. I had a bad/rude experience with Dr Balsly and finally stopped going there! My daughters had said for years to find another dentist! I did just that and to my horror they told me it looked like I hadn't been to a dentist in years!! So much work to be done and I even had to have a root canal on one of my crowns!!! They said I went to all my cleanings and he should have caught them on my yearly X-rays!!! Mind you, they didn't give me my latest X-rays and my records!!! Very upset and costly, more work to be done , I'm so glad I quit him and found someone I like, trust, and feel comfortable with!!! read more

This was my first time here as a new patient. Shelly was TERRIFIC as my hygienist. Teeth cleaning was important today but, my main issue was a painful cyst under my right tongue's base.. Shelly thought it was a Canker sore but wanted Dr. Balsly to check it out. He came in and stood behind me and even when I asked him to move in front of me, he refused. Additionally, he would not move to inspect my Canker sore from Shelly's vantage point where it could be seen. Rather, he said it was a Canker without even seeing it from his position on my right side. So, he wouldn't see me as a human being and new patient and he wouldn't see my tongue sore to provide his expertise or recommendation. When did we lose the interest in meeting new patients and the interest in other human beings. It doesn't take more that a minute or two to do it right. I ranked this appointment a three solely on Shelly's performance. In fact if I just ranked her I would select FIVE. If I just ranked Dr Balsly I'd select a ONE. I'll have to really think about coming back here to have Balsly do any work on me. But the staff here is happy and pleasant and knowledgeable read more

A mean lady didn't even let the customer talk. She was raising her voice and yelling. I made an appointment, still had the call history in my phone, and she said I didn't make any because she didn't see anything on the schedule! I haven't seen her there before, I think she's a new employee or something. Update: They did not ask for anything or tell anything that I had to do prior to the appointment. When I got there she told me I can't do it even if I had the appointment because my dad was not seen for the past year, and he would be required to be seen again in order to get the tooth removal. She scheduled me at 1:30 but when I got there she told me they don't do half an hour time frame. She did said sorry but not sincerely at all. read more

I would not recommend this practice. I've been going there for a decade getting cleanings every 3 to 4 months. Had no issues until after a cleaning Wednesday, The next day woke up with soreness in my gum in one particular area. Over the next couple days it began to swell more and was painful. I contacted the office and they called in an antibiotic and scheduled an appointment for Monday. Nothing was mentioned about the possibility that this could be something serious like a medical emergency. I assumed my gum just got irritated from extensive cleaning where the hygentist removed tarter. Much to my surprise, Monday they took an x-ray and discovered a fracture under a crown that Dr. Balsly defensively stated was a coincidence and had nothing to do with the cleaning! Rather than taking any responsibility or trying to address the problem, he was rude, disrespectful, and never acknowledged me, spoke to his assistant as if I were not even in the room, telling him "give her a referral to an endodontist to have her tooth extracted!! Wtf?!! Tooth extracted!!?? I said I'm not going anywhere to have a tooth extracted??!! He told the assistant to make sure to write that down that I'm refusing the referral!! read more

I received extensive treatment from this Dental Practice and was all donated services because of my situation. The staff was professional, caring, and compassionate to my condition and my unique personal needs as a disabled Veteran with PTSD. Dr Balsly is an amazing dentist with a very kind generous soul. Although my treatment was cut short due to my circumstances I feel blessed to have received his care. read more

The staff is incredibly friendly, helpful and knowledgeable. Wendy is the dental hygienist that I always see and she's amazing. Very sweet, thorough and friendly. I've never had a bad experience here. read more

I just have to give a HUGE shout out to Dr. Balsley and his entire staff. I had to have yet another surgical procedure a wk ago. I have the worst fear and anxiety going to the dentist due to some past horrific incidences with diff dentist. We have been going to Dr. Balsley now for eight yrs. He literally is THE BEST!!! He truly cares about each and every patient. And believe me, I am not an easy patient bc of my fear. He and his staff goes above and beyond to help you to have the best experience possible. He offers both oral and IV sedation. I always do the oral. BEST thing ever! I highly recommend him to everyone. They truly are the BEST!!! read more

Trailside Dental is amazing. I have been with them for years because their service is incredible, personable staff, timely and have done an excellent job with all my routine cleanings and procedures. Scheduling is easy and appointments are on time. Clinic is clean and great overall experience. Highly recommend! read more

The doctor and his staff were friendly, professional and did a wonderful job!! Thank you.

I highly recommend Dr. Balsly for your Botox! I always leave with great results and he never disappoints!

Incredibly kind, accommodating and thorough. Lori proved exceptional in working with my personal scheduling issues. Wendy provided an excellent cleaning experience. Dr. Balsly was attentive and detailed. Fantastic visit. read more

Great dentist. Great service. great doctors. I had really bad tooth pain and they were able to get me in that day. Walked in and was greeted very nicely and they all were respectful the whole time. read more

Worst dentist ever didn't do my teeth right ended up losing some of my teeth, wouldn't recommend this dentist to anyone, and bad customer service ever!!! read more

So I loved this place finally found somewhere that I can feel comfortable how ever....called today to make an appointment and becasue corona virus happens they said I'm not active and won't be excepting new patients. I'm not a new patient however just haven't been in becasue the world was shut down and the lady was very rude on the phone and said yep a lot of people got discontinued becasue of corona virus. so becasue the world was shut down and I didn't make an appointment while every thing was going on they no longer will except me. I've talked to a few other people who was in tears because of trail side turning them away. Not a very good policy if you ask me. I called in tears to and that's how I was treated. maybe if I talked to the doctor it would have been different but who ever answered the phone just made me cry harder. read more

Top notch dental care all the way. I and 13 year old daughter have been seeing this team for 5+ years

I had to get my wisdom teeth pulled and had a very bad experience. For starters the nurse doing my IV was extremely rude which didn't help the fact that I was already nervous about the whole thing especially the IV. Before the procedure I went over allergies two separate times with the dentist and he still wrote me a prescription for a steroid I am highly allergic to. Thankfully my boyfriend didn't give me any medication till I was awake and the drugs wore off. After the procedure I had partial numbness on one side of my jaw that he said should go away in a couple months. Turned out he actually did permanent nerve damage and my jaw will always be partially numb. read more

I have been so pleased with the care I got so far. I did teeth whitening, wisdom tooth extraction and routine cleaning with them. They always exceeded my expectations. I have been going to trailside for 3 years. Scheduling is easy and appointments are always on time. The clinic itself is clean and nicely decorated. But the most important thing that keeps me coming back despite the fact that I live more than 40 minutes away with so many options nearby, is the super nice staff and personal care. Highly recommend! read more

At this date, I have been here for two appointments. I have found the Trailside Dental Team that I have come into contact with to be very professional, courteous, and accommodating! My only negative comment is that at neither of my two appointments, Dr. Balsly has not introduced himself to me. A Dentist should always introduce themselves to a new patient. read more

I messed up and arrived for my appointment 3 hours early, the kind dentist and his staff were nice enough to work me in early so I didn't need to leave and come back later. Everyone in the office was extremely nice and the office was immaculate. My insurance won't cover the astheticly pleasing restorative work I need. Instead I am covered to have large pieces of silver showing. This practice even offers special plans for patients who are uninsured or under insured. read more

i got a ten minute lecture on why my dental insurance sucked because it was "Obamacare" by the hygenist and how unhappy she was being forced into the system but yet she was benefiting from it at the same time. Oh and the dentist it seems was full of resentment that he had to even come in the room. The receptionist told me my kind of insurance didn't cover even basic dentures (without even looking up) which is not true ( I checked before hand) I had hoped this would be a good fit for me and my family but they were very open to the fact that I was not welcomed then or in the future. read more

When I called the office to get an appointment, the first thing I was asked was what kind of insurance I have. When I said Medicaid CareSource, I was very nicely rejected. I was told that I could call again when they were not so busy. For the record, the issue was clearly Medicaid; not that I was a new patient. They are just like everyone else. They discriminate against the poor while using them to build business. The truth is, on their good days, they don't accept Medicaid. People need to know the truth. read more