Second time using them and great service and price.read more

I had an annoying rock chip right in my line of sight and was stressed that it couldn't be fixed :(…read moreI scheduled my appointment online, it was so easy! The technician called to let me know when he'd come by the house and he was done so fast I just couldn't believe it. As an added perk, he vacuumed the front interior for me! Once it was all done I couldn't believe how minimal the repair looks and it's not distracting at all. Great great service. This is one of those things you hope to never need, but I have the peace of mind knowing I'll get great customer service and an amazing job done for a low price!

Today I had an appointment to get my windshield replaced due to a manufactures faulty rear view…read moremirror mount assembly. Chip, the manager and Collin the technician both were outstanding to work with and the job was done on time. The new window and rear view mechanism look great. Chip worked with upper management to make sure there wouldn't be any payment required from me. The quality of the work and the lifetime warranty are outstanding. I highly recommend the Safelite AutoGlass facility in Champaign, Illinois for their quality of work and outstanding customer service.

5/5 stars all the way around…read more I'm not ashamed to admit that this is the third time I've used Safelite to install a new windshield. I do not have great luck when it comes to car washes or flying rocks. Miraculously, Safelite (and my insurance company) always save the day. I called my insurance company on Monday, 7/9 to file a claim for a cracked windshield. They set-up my appointment with Safelite and Safelite arrived today to install a new windshield. Terry, my technician, was great. He called in the morning to let me know when he'd be arriving; then a little while later called to let me know that he was running way ahead of schedule and would be able to replace my windshield even earlier than anticipated. Yay! Terry inspected the exterior of my car prior to the install, then got the show on the road. He was done in about an hour; interior vacuuming included! My (amazing) insurance company took care of the entire bill thanks to my $0 glass deductible, something 'extra' that everyone should add to their auto policy. Terry gave me a receipt for my records and that was it! Safelite and my insurance company handle the claim amongst themselves. As I mentioned, this is the third time we've used Safelite for new windshields and I've never had a bad experience. This was probably the best and most convenient experience we've had. I could have opted to take my vehicle to Safelite's physical location, but I would have had to wait an extra day. Once an appointment is booked you'll also receive email updates. Then, on the day of the repair, the photo/name of your repair technician, as well as real-time text message updates. For affordable glass repair or total replacement and superb communication, I highly recommend Safelite.

I am extremely happy with my experience. The customer service and communication was excellent…read more They did a great job with replacing my windshield and completing the camera calibration. The whole process was efficient. Highly recommend and would call them again without question.

We called for a mobile repair and were scheduled to have a mobile tech come to our place between 12…read morepm and 5 pm. Well at 4 pm we were called and told the tech was going home for the day! Well at have used Safelite three other times and never had any issues but this was unexceptional. I'm not sure I'll ever use them again as they never offered another service choice. Service repair was scheduled and no one came? I would think twice about using this store for sure.

This is the second time in 2 years that a rock hit and cracked the windshield on my SUV, so I…read moreneeded it replaced. Sigh. But both times I got linked with Safelite through the State Farm app, which was an extremely easy and seamless process. They came to my house and fixed it for free both times! And both times, they got the job done quickly, with excellence AND walked me through / explained every step of the process. So, to be clear, I've never stepped foot in a Safelite location (and therefore can't review the FVH or any other location), but I am extremely pleased with both the outcome and how we got there for my two experiences with them. All up, I'd say, "Thank you! Well done!" I would unequivocally recommend these guys.

Made an appointment for my window to be replaced on the website. Everything was easy and…read morestraightforward. Billy my tech was awesome, communication was great, services provided were professional and quality, and he was super quick. Insurance didn't cover so I paid out of pocket and they aren't quite the cheapest but for them coming to me and I didn't have to leave and wait somewhere I'd say it's an even trade off. Hopefully I won't need another window but if I do I will be using Safelite!

I spent about an hour on the phone trying to manipulate the automated system to get a live person…read moreto help me. All it did was constantly refer me back to the website. I called the local number for the Safelite that I needed service from, and a looped back to an automated number. I'm trying to give you guys money, yet you refuse to put me in contact with a physical person at a location that I am 5 miles from. I'm not going to create an account online, go through all these hoops, and register my personal information just to get a damn chat agent to help me with my issue. It's amazing how these companies make money anymore. These big conglomerates and major retailers just flat out don't care about customer service anymore. It's going to take everyone to sack up, and start using moms and pops shops that actually care about the consumer. You guys could have potentially have made hundreds of dollars off of me today, now I'll be going to one of your competitors because I can't get a single answer or a live person to help me. Congratulations!

Exceptional Service. Great workmanship. Really good experience.read more

Had a chip repaired in April and noticed this week it was cracking. Stopped in and got an…read moreappointment for a day out and had a total windshield replacement the same week. The guys are friendly and helpful, and it was about a 90 minute appointment. Looks great, and they take care of the insurance communication.

Michael is both an excellent technician and ambassador for the brand. He communicated his arrival,…read morecame when expected. Once on site he was engaging, informative, polite, effective and thorough. Auto glass repair/replacement is rarely if ever a positive experience. I would expect that many in reviewing these kinds of things conflate their emotions about the damage/cost with what was actually done for them. I expected the company to show up with the correct window and someone who knows how to install it and then do so. I expect to pay a fair market price for that service (insurance issues are a separate kett;e of fish that Safelite is not responsible for). We got what we expected and are satisfied. Now if we can get Nissan to take responsibility for their exploding rear window on parked cars problem, we will be even happier.

Over priced, not certain what glass you will need, and instead on working with you to figure out…read morewhat glass to order they just refuse service.

I went in for a windshield repair and come out with windshield leaking and the plastic around my…read morerearview mirror broken. For being a well know Windshield company this was very disappointing and poorly done! I do not recommend going there. And yes we called many times to have someone fit the leak but nothing was resolved. Now I have to pay out of pocket for a new rearview mirror cover and another place to fix what they should have done correctly.

0 stars. Terre Haute, IN Safelite. Made an appt for mobile service. Got a confirmation text…read more Arranged schedule to be home waiting. No show, no call, no text, no nothing. Impossible to speak to a human on the phone. Office locked up during business hours.

Terre Haute IN Safelight shady. Went there with a small spot on windshield where rock flew up. It…read morewas not spreading yet. The guy came out looked at it then told me he needed to take it into the garage to look at it (which of course was out of my sight). A few minutes later he came back in and told me I was gonna need a whole new windshield because while he was getting his tools the crack spread. He said the difference in temperature caused it. I don't think so unless his garage is 30 degrees or below which I doubt. I just feel he didn't want to mess with it so made it worse . I WILL NEVER go back and when I do get a new windshield I will look for a reputable company and am telling all my family and friends and anyone else who will listen not to go there as well. Shady characters working there. Shame on them !

Fantastic customer service and a great product. We had our car windows tinted and would recommend…read moreClearView to anyone.

From the owner: Window Tinting Window Cleaningread more