Took my son to get a pair of shoes since he likes the selection they have. Gate was down and…read morelocked. We waited for about 45 minutes, thinking someone might be on a break but a couple stores there in the area mentioned that they are frequently closed. No one ever showed up so we fortunately were able to find countdown store.

Inside Ingram Mall upstairs. Very impressed by the selection. Customer Service is also great! Eager…read moreto help and we tried on the shoes before buying. My son was so excited to finally find the shoes he wanted for a competitive price and his size. Definitely recommend this store for their selection and prices! Shrink wrapped. Lots of sizes. Thanks!

They have the best customer service and prices. They have so many styles to choose from and if…read morethey don't have what you're looking for they will order it. Love this store so much .

Great variety and excellent service! The products are of great quality! A nice shop for Texas…read moreproducts

I've always had excellent service here. They do seem to cycle through employees frequently so…read moredon't expect to get to know someone - I'm sure those days are long gone. However, every time I go in and there's a new sales associate they are friendly and eager to assist in finding your size or something that fits your description - either in the store or in stock somewhere else. They are willing to ship items that aren't in the store at no extra charge. It's a type of style I like and for me is a bright spot in the North Star mall. I've always found their shoes to be comfortable from the very start and don't require any breaking in period. They stand behind their products too - I once bought a pair of shoes on sale, didn't wear them for a year and when I finally pulled them out of the closet to use they had a defect - they still took them back! Also had a sports jacket that after wearing it once I wasn't happy with the fit. I mentioned I was disappointed to a clerk a couple months later and they weren't able to return it for me but they did exchange it with a different size that was still in stock at another location - it was mailed to me at no additional charge. Not a big fan of their socks but if they're on sale I might pick up a few playful designs. Belts are great but never pay full price - it's an item that's pretty much guaranteed to go on sale. If you're looking for a deal be sure to check Rakuten (rakuten.com/r/SAFFOR60?eeid=28187) Click on in-store cash back, be sure to link your card. They usually have 3.5% but sometimes have 7% cash back.

I am writing this review because this review needs attention by Johnston&Murphy Shoes! I…read morefrequented Johnston&Murphy in early August 2020 (~Aug 07) to shop as I normally do. I am a passionate Johnston&Murphy Customer and have always had good experiences with them until recently! The pair of shoes I wanted to buy were not available in the store, Lacantera Shopping Mall, San Antonio, Texas! The associate stated, no problem, we can order them for you and mail them to your home no later than September 18th, 2020. Well, September 18, 2020 has passed and no word from Johnston&Murphy! Finally, I called the 800 number today, September 21, and they stated the following: First they said they had some proof of payment issues, well, that's impossible, because I paid for them on my debit card; secondly, they called me back again, after the first Johnston&Murphy Associate hung up on me; and the second associate stated the shoes will be mailed to name in 3-5 business days; 10 minutes later received another call from same Johnston&Murphy Associated stating the shoes are no longer available so we're gonna to credit your debit card account! And, I stated, WOW, it took from Aug 7th to Sep 20 to come up with this conclusion! How incompetent! The sad thing is no one bothered to contact me, at all, to inform me of the status of the backorder of the shoe purchase! Finally, beware of ordering anything from Johnston&Murphy, especially, if not available in store and they indicate we can mail the shoes to your home. The issue with this, Johnston&Murphy never attempted to contact me to give update on backorder; secondly, they gave me 3 different bogus reasons as to why I hadn't received the backorder! I will no longer be ordering anything from Johnston&Murphy moving forward. If the item is not in the store, don't order it, based on this experience! Johnston&Murphy, you need to step up your "Customer Service Orientation" Process and be true to it!

Cameron had great customer service. Very knowledgeable in his products! Highly recommend shopping…read morehere!

Ricardo greeted me as soon as I walked in and quickly got to scanning my size and walk, explaining…read moreeverything as we went along and showed me shoe options they recommended. He brought out multiple shoes to try on. He helped me assess the different shoe qualities and ultimately helped me find the perfect shoe. I have never had a better fitting shoe! He allowed me to take my time and I did not feel rushed, judged, or like I was just another sale. He helped me set up an account to track my scans and purchases. I was in and out in about 30 minutes due to the attentive service. I'm excited to break in my new Sauconys!!

Service was unsatisfactory, when you are in the store for 5 minutes and the staff has not greeted…read morenor asked if you require assistance, service is unsatisfactory. I can understand that only one sales representative was in the store, yet greet and let customer know you will assist as soon as possible.

Don't buy anything here unless you are 10000000% sure about your purchase. Their return/exchange…read morepolicies are terrible! They make it nearly impossible to return or exchange items, even if the product is defective or doesn't meet your expectations. The staff seems more interested in finding ways to deny your request than in actually helping. Save yourself the frustration and shop somewhere that values its customers and stands behind what they sell.

Steve Rubin and his team of most excellent salesman and sales women at the store are always on…read morepoint. Ralph who has been there for many years or go to Sales Rep. Periodically we get to work with Steve who's excellent owner. We've been going to the store for over 40 years and never been disappointed.

I've lived in SA for over 20 years and I'm ashamed that I just found this place. Ask for Ralph. I…read moreneeded a suit in a week for a job interview and they were the only place in town that could get it done. When I picked it up the legs were a little short but they fixed it on the spot.

i had bought shorts and the tracking number was given to me but the shorts i ordered werent shipped…read moreout till 3 days after i bought them so i still had to wait an extra day for delivery but at least he gave the tracking number when i texted the support number

The pictures are very deceiving of this place. I'm not sure if that's an old location or not but…read morethis place is TINY with only a small amount of the rare sneakers in the back. Maybe their inventory was just low when we went in...I don't know. Cool esthetic and clothing but not impressed with the shoe options.

We visited this establishment last weekend and were appalled by the disgraceful customer service we…read morereceived. It all started when we observed our daughter being mistreated by the cashier after she requested a pair of shoes in her size. We observed the cashier belittling our 16 year old daughter and proceeded to intervene. We asked for a manager and that's when we were shocked by what happened next. We explained what transpired to the manager Noah, expecting him to "manage" the situation, but he had the audacity to responded saying "I didn't see what happened so...". He shrugged his shoulders and further stated "I'm sorry you feel that way but I didn't see what happed so there's nothing I can do about it". We patiently explained the situation again and his response was the same. We instructed our daughter to put the shoes back because we will never spend another dime in Shoe Palace. At this point the manager reared his disrespectful attitude and stated "don't ever come back here again". Frustration set in for us at this point as we followed him to the cash register and asked for his name. He refused to give us his name and also protected the young lady who disrespected our daughter as both of them vanished to the back of the store and refused to come out and deal with the unfortunate incident. We demanded his manager's name and he refused to provide that information as well. Another employee at this point saw what was going on and called one of the other managers to handle the situation. He was very helpful, apologized for the incident and provided us the name of the other manager, Noah, who was overly disrespectful to our family. I'm not sure what type of training these managers/employees receive but they need some serious training because we will never, and I repeat, never do business with Shoe Palace again. You have lost very valuable customers!! Our family has given a lot of business to SP, but the disrespect and unprofessionalism we endured this trip has permanently cancelled any future business with Shoe Palace. We will also encourage our vast network to NEVER shop at this establishment. I hope SP's corporate team engages with this location sooner rather than later because this seems to be a trend based on the other disappointing reviews written about this location. I highly recommended replacing this VERY inexperienced, rude, and obnoxious manager with someone competent. I also recommend personnel training for the entire staff and that ALL EMPLOYEES WEAR NAME TAGS. I also recommend a point of contact outside the store in the event future customers encounter this level of disrespect and lackluster customer service.

Normally, I don't post feedback...but save yourself time and shop elsewhere. My son used his cash…read moreapp card for his birthday... tried to run the card the first time...money came off my sons card...but the "system" didn't recognize the card so the transaction was declined. Tried running the card again. It was the same result... money came off my sons card...but the system declined it. Ran it a third time, but this time, it was declined due to insufficient funds. I spoke to management, and they said this has been a reoccurring issue. One of the issues I have is ...they charged my son twice, and they could see money being deducted and going toward their store but didn't give him his merchandise. Second issue... If people are going to utilize different types of payment methods that may not work.....PUT UP SIGNAGE !! Don't recognize there is a problem and just say...ehhh...those customers don't matter.