Ricardo greeted me as soon as I walked in and quickly got to scanning my size and walk, explaining everything as we went along and showed me shoe options they recommended. He brought out multiple shoes to try on. He helped me assess the different shoe qualities and ultimately helped me find the perfect shoe. I have never had a better fitting shoe! He allowed me to take my time and I did not feel rushed, judged, or like I was just another sale. He helped me set up an account to track my scans and purchases. I was in and out in about 30 minutes due to the attentive service. I'm excited to break in my new Sauconys!! read more

So even though I've been running consistently for the past few years (about 12 miles weekly with a few half marathons thI never had an opportunity to go into a Fleet Feet before despite having quite a few people recommend. Got a gift card for a present and decided to give it a shot. I don't remember the young man's name who helped me but he was super helpful. Took me through the foot mapping process and explained all the data that it brought back. After asking if I had any preferences he brought out quite a few options for me to try. I settled on some really unique shoes with a great backstory (Karhu from Finland) with some good inserts. Very pleased with my experience at the store and excited to break in the new shoes. read more

Fleet Feet - The Quarry - Karhu Synchron Ortix - Shoe Stores Near Me - San Antonio, Texas

Every time I go to the Quarry Fleet Feet; I get great service from the Staff. Also the Marathon running training with Coach Morgan and Assistant Coach Trenton has been very helpful with stretching properly , improving running technique and most of all great team environment and support. read more

Don't bother going if you don't appear to look like you have a AmEx Black card, you wi) be ignored. Went to the Selma store a while back to purchase new insoles for my shoes we arrived early whe, no one was there. I walked I to an empty store as the employees were In the back. One came out saw me sighed then turned right back around and went back of store. Another came out and told me that this isn't my kind of store so I should spend my money elsewhere. Which I did. Won't be going back there again. read more

This was my first time visiting any kind of place like Fleet Feet and I've already recommended this location. These team members were awesome friendly attentive and thorough. I didn't feel rushed at all or pressured to select specific shoes or insoles of any kind. Kris was a pleasure to work with! read more

The staff was great, prepared and very helpful. I made an appointment for a fitting before they opened that morning and when I arrived, they were ready and we did the scan and gait test. I tried on multiple pairs of shoes until I found the ones that seemed perfect. I might have gotten a slightly better price online, however, the service and opportunity to have a personalized fitting far outweigh any savings in that regard. If you are going to use your shoes for anything other than walking around the house, you should really consider going here. read more

Great customer service and great selection. They do an evaluation of your feet to determine what's a good fit for you. They're not just trying to make a sale. I have plantar fasciitis and my arches are falling. I need a pair of running shoes and some comfortable shoes to work in. After trying on a dozen pairs I finally decided on HOKAS which are freaking awesome. They felt so great I also bought the Gaviota online. read more

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We came in today as I need some new running shoes and it didn't seem to be that busy. They really weren't acknowledging us coming in, we stood around, probably for 10 minutes, still no acknowledgment and so we left. Honestly, I wanted to get something right away and so they lost the sale. read more

If you're looking for running shoes and gear, this is the place to go! We got helped by Garret, and he was super helpful and patient in picking out our running shoes. Pros - they have a feet scanner that provides quick information on what size shoes you should be wearing, how wide your feet are, how high your arch is - service is awesome and efficient. Garret was really patient with us and picked out 6 pairs of shoes for my husband and helped him undo the laces of each one - they offer various shoes you can choose from that are your fit Cons - they don't have a wide variety of clothes to choose from. They have essentials. If you're looking for different fits and colors of workout clothes, this isn't the place for it read more

Fleet Feet - The Quarry - Foot scanner - Shoe Stores Near Me - San Antonio, Texas

Arrived at the Forum location at 11:57. Employees inside immediately turned their backs and studiously ignored me. At the stroke of noon, they all walked to the back of the store, leaving me freezing on the sidewalk with a pocket full of money and a hole in my shoe. Went down the street to Academy and was waited on (!) in their SELF SERVICE shoe department by a lovely young man and walked out with the same New Balance I'd had my eye on at FF for half the price. read more

I was in need of some new workout sneakers and definitely came to the right place! The store was clean and well organized. The staff was quick to greet me and offer help. I had a scheduled appointment and an associate, Frank, guided me through a personalized scan of my feet, which determined metrics to consider in finding the right shoe for me. He offered me a variety of style and color options and continued to ask me questions throughout the process to ensure I was getting the best fit. He was extremely knowledgeable and explained the benefits and technology of each shoe option. I ended up with a pair I can't wait to try out! Best of all, Fleet Feet offers a very generous 60 day return policy if customers are dissatisfied with the performance, look or feel of their shoes. All in all, I definitely recommend Fleet Feet and their comprehensive foot scan assessment! read more

This was return visit. Yesterday I paired with Kat. Starting with. I watched other interactions only I was given new socks. My scan came up with a 7.5. She brought out all 9 in which I didn't realize until I was about to purchase due to the back of the shoe was slipping up and down. I was told my heel was narrow. I requested an 8 and went with that. Inserts were trimmed and placed in the shoe. I got home to realize they were 40 dollars which I was not informed. I by no means thought they were free but 40.00 no ma'am. I returned today for a refund advising these shoes felt no different than the ones I already own. So the young lady said I hope you find some that gets rid of the pain in which I never said. I said I would have expected them to be more comfortable after wearing for a few hours. This is it I will never return I was treated like I didn't belong. So sad. read more

My mom, sister and I stopped by Fleet Feet to get my sister new running shoes and we all left with a pair! Shout out to Cameron for taking his time and helping us! He was very nice and super knowledgeable! read more

Cameron was really helpful. I don't think I have ever had my feet measured so well along with my gait. He went through many pairs of shoes until we found the exact right one. Now after a day of work my feet don't ache. Shoes and inserts cost the same as if I had shopped at a big sports store but the service is much better. read more

I've been to this location a couple of times and I like it. For those that don't know, Fleet Feet is a smallish chain specialty running store. I think there's another location in San Antonio but I've only been to the one near the Quarry. It's your run of the mill specialty running store: running shoes galore, including some lesser known brands like Hoka One One. Since I love me some Hoka's I came here to check out the latest iteration of the Clifton line. When I walked in, I was greeted promptly. Within a few minutes, I was trying on the new Cliftons. Protip: I didn't need a fitting but if you're a new runner and don't know what kind of running shoes are best for your particular gait, the folks at Fleet Feet can hook you up. It's always good to have someone trained fit you for the proper type of running shoes rather than assuming that all running shoes are one and the same (eg neutral, stability, motion control, etc). I can't say for certain, but normally specialty shops will let you do a quick run in your shoes to ensure they fit you perfectly; I'm sure Fleet Feet will allow that if you ask. In any event, they have a pretty good no questions asked return policy within a specified time frame. 60 days? In addition to shoes, they have other running kit: shirts, shorts, vests, and the like. Basically, if you need it they should have it. OH! And they carried toasted marshmallow GUs--my favorite! But hard to find in a pinch. From what I could tell, the prices are reasonable. This isn't a discount store, so expect to pay a premium for premium brands but the markup isn't outrageous. For instance, my Hokas were the same price at Fleet Feet as they would be at other places on the interwebs. Another great thing about the shop is they host a variety of events that you can sign up for (ie training programs, social runs, and the like). I've yet to attend but it seems pretty cool. They have a San Antonio website you can visit for more information. They also have a club on Strava. read more

The visit started out great. We were greeted quickly. The guy who helped us discussed what kind of exercise we do or wanted to do. He measured our feet and stance and had us walk to check ankle alignment. He seemed to know what he was talking about. He made several suggestions for brands for both of us. My husband was able to try on 3 different options to see which worked the best. He was able to find a pair that fit well and he found comfortable. The store was clean and well cared for. Some of the staff cleaned the feet are measured on, but not all of them. I don't know if they cleaned it before I used it but it wasn't between when my husband and I did. It was by the next staff member before the next customer was assisted. The staff member who helped me was able to help me narrow down what shoes to order on the one because the stock in store is greatly lacking if you have smaller than "average" feet like me. The staff member half way offered to help me place my order online but it was not worth the trouble, especially after I found out the first time customer discount couldn't be applied and the loyalty points wouldn't be earned since it was an online order. I found it very disappointing that online orders don't get any benefits when the only reason I had to order online was the poor size selection available in the store. When this was mentioned, all that was said was there was nothing that could be done. If you wear a more common size, I'm sure your in store experience will be much better. read more

Love this place. Customer service was excellent. Katie was extremely helpful and upbeat. I think the initial greeting sets the tone, and I felt immediately that I was in the right place. She asked me my preference in socks and had me take off my shoes. To get you set up, they have you stand on a foot scanner. Then you walk up and down this dynamic pressure pad to gauge how your feet impact the ground. The best part is that they explain it and email the results to you. This way, there is data to refer back to later on. I absolutely love the shoes I selected. I don't think the socks have to be bought and I think that is a plus. The purchase isn't forced on you. Note: they do have a discount for military and first responders. I plan on competing in the fun runs as well. You can follow them on Instagram if you don't already. FleetfeetSA read more

Fleet Feet - The Quarry - My new running shoes. - Shoe Stores Near Me - San Antonio, Texas

My boyfriend and I went in to look for new running shoes for him. He has bad shin splints and runs a lot but is a little uneducated. We were paired with Kat and she immediately recognized the issues that were wrong. She was very patient with us since we were a little uninformed. She insured we got the proper shoe and insert. All in all she spent 30 heavily involved minutes with us and taught us how to recognize shoe types. We were able to find a perfect match of shoe and insole for high arches. She was incredible with customer service and made us feel very comfortable in the store. Highly recommend this store and also Kat. :) read more

Fleet Feet - The Quarry - nice brooks glycerins - Shoe Stores Near Me - San Antonio, Texas

Arrived here on a Thursday to find a big mess of open boxes on the floor and disarray. The culprit, a needy couple with literally four kids, or was it five? It appeared the father, who was an obvious runner, fit and athletic, was there looking for shoes. I think the wife, too, was looking at shoes. Anyway, they were trying on so many shoes and were obviously price sensitive, the guy helping them was so nice and patient. But omg they were SO needy. The same guy eventually came to help me during a break from the large family. He had outstanding product knowledge and wonderful manners. This is the BEST selection and service for performance wear and sports shoes in the city! Love these guys. read more

First of all, like all running stores, everyone was so helpful and nice! If they didn't know an answer, they'd go ask someone for me. That being said, I'm a little frustrated by the 2 encounters I've had here. The first visit, I had been here for a Saturday running event. AND I won a free pair of shoes! Unfortunately did not have them in stock, so they said call in a week and come back, no big deal. I decided to buy some other things instead since they were having some sales. 50% off sports bras and 25% off clothing!! I was a little disappointed to find out when I got home that the shorts I bought weren't discounted... little misleading that they didn't say there were exclusions. Came back the next week for the "free" shoes.... tried on 3 pairs, then decided on 1 I liked. When he rung them up, I still owed $10 for them... so the "free" shoes were really a $120 credit. And all of the shoes I tried on were more than $120. I feel like it should have been advertised as a discount/credit and not free. But again, everyone working here was super friendly!! read more

I've been here twice in a week to buy things, spent almost $300. They're usually eager to help however both times I've noticed the same thing. They usually are rushing to just get it done fast and every single time I get to the counter, they ask every man who is checking out before or after me if they're military or first responder. Never once asked me. Even when I say I wore boots for work and that's why I needed something. It's really just a slap in the face. I get I could tell them but when it's blatantly obvious they only ask the men and not women...just be better. Still paying full price since they won't acknowledge it. read more

I have been a loyal Fleet Feet customer for years and have always been impressed with their great service, but that ended today. I was 'greeted' by Brandon, who couldn't have been less helpful with selecting a shoe, much less assisting me putting one on until I prompted him. He was genuinely uninterested in customer service and could have easily sold two pairs of shoes if he had a different attitude. Not only that, but he disappeared to the back right in the middle of 'helping' me. I suffer from multiple sclerosis, have severe foot drop and fine motor deficit, and wear a knee-high ankle foot orthotic on my right leg. I needed help putting on a shoe, which I genuinely shouldn't have to ask for in a shoe store. It's like me, as a registered nurse, telling a patient to dress their own wound like it's their job. Even though I did buy one pair of shoes that I knew I wanted, I didn't buy the second and I certainly won't be back to support this business based on the poor service I received today. read more

Brandon and Leah are such superstars in customer service you would think it was their store. It is really rare to find knowledgeable enthusiasts that know the many options for all the shapes and sizes we come in. I had one issue with a shoe that my physical therapist advised if I could return it to do so. Well, with no issues at all they did and made sure the rather unique medical concern was addressed. I unfortunately can not train as hard as I have in the past, but this is where they up their game. Their knowledge of not just the lightest products for the most biomechanical runners, but all runners has me coming back. Their prices are reasonable, but since I am military they offer a discount to help. Don't wait until you have to go through many months/years of physical therapy, go here and get the right shoes to be the best you. read more

Amazing customer service. Calvin helped my 16 yo son find a great pair of running shoes. He took his questions seriously, gave him great advice, and treated him like an adult. Calvin had a lot of great knowledge about all the different types of shoes. This was the best customer service we have gotten in a very long time! read more

Evan was great! Super helpful helping me find my perfect running shoe! Loved the foot scan technology! And had a great selection of wide width shoes to choose from! read more

What can I say. It is like an old school Foot Locker pushing sales over fit. No knowledge no insight. Nothing. Where is Soler's or Show Makers Inn? I miss my knowledgeable shoe store. read more

Not a store "just for runners". Amazing staff. Both times I hAve been there- the staff has been patient, thorough and so very helpful. Today roger helped and I can't express the thanks I have for this guy. Truly patient and kind to my son. They do NOT (of the two times I've been) pressure you at all. They show you option after option to make sure you get fitted correctly. They are only slightly more expensive than other stores such as academy but the service is superb and well worth the Tiny up-charge. I will be a lifelong customer of theirs as long as this service level continues. read more

After breaking up with running over 6 years ago, I decided it was time to get back together, so I signed up to do a Spartan Race in June. I needed new running shoes since mine were ancient and went to Fleet Feet after reading the all the stellar Yelp recommendations. The staff was super-helpful and knowledgeable and listened to what I wanted. I ended up in a shoe that I wouldn't have even looked at twice, but actually fit like a glove. I needed inserts for my overpronation, and the staff cut and fit them for my shoes. I even ran on the in-house treadmill to make sure my shins didn't start to hurt. While the shoes were a little more than I wanted to spend, the attention and service was well-worth it. I even managed to get a new pair of running sunnies as well! I'll defintely be back to Fleet Feet for my next pair of running shoes. This particular location (Alamo Heights) is moving to the Quarry soon, and that's even better (closer to home)! read more

This is the best place to buy running shoes and receive personalized service according to your foot needs! They will examine your walk and recommend the best shoe for you. I have knee problems and tend to over-pronate and the salesperson was so helpful in recommending the correct shoe and insole for me. I have purchased running shoes at the outlet mall in the past, and didn't receive nearly the same quality of service and bought the incorrect shoe for my walk, which did not help my knees. I highly recommend this place, they are friendly and professional. They also have a running group that meets to train on the weekends. read more

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Took my elderly mother to have her feet analyzed for some stability sneakers. Her gait is off and She's been wearing unsupported sneakers. Concerned that she may fall, I took her to Fleet Feet. I live in Calif. and have had great service with my local store. Helena at The Rim assisted us and could not have been more compassionate, caring and helpful. Even though they didn't have the color mom wanted in stock, Helena gave us the information to purchase online. Hoka One One Gaviota's. Still helpful without the sale. I love these stores and the excellent trained staff they provide. read more

I was a runner for years until I started having really bad shin splint problems . I became a gym rat than I got into a really bad car accident in June 16..I have been contemplating to start running again. I googled this store. Katie is amazing!!! I told her about my shin splint problem and she fitted me for shoes and told me about compression socks. Although we went through 10 pairs of shoes ( nine in my size ). I came to love her. She is very knowledgeable funny, sweet, and friendly. I will most definitely be back ask for Katie read more

My feet were on fire when I hobbled into fleet feet tonight. Bob set me up with a great pair of stability shoes that will keep me from continuing to injure myself. He was helpful, caring, and didn't try to give me a sales pitch or schpeal at all. He listened to me, what my fitness goals were, and put me in a shoe that would help me with those goals. I really loved the instant feedback from their foot scan that showed the size of my feet and the way that I stand. Now I have a great pair of shoes that allow me to stand without feeling like I'm on fire. It certainly wasn't cheap but cheap is what got me into this mess in the first place. The service and products are definitely worth the price. They also have a solid little section of running accessories with all sorts of sizes. Easy to pick up a few things I've been looking for. read more

The lady who helped me was very knowledgeable and great in helping me select the right shoes with my planter fasciitis issue. She took her time; gave me several options and didn't pressure me on any of the items I ended up buying. I love the sneakers and will definitely be back. read more

If I could give 0 stars this I would. I went in yesterday, Thursday, July 1st, 2021, with the intention to buy a brand new pair of shoes. After walking in I was greeted by NOBODY, I began to search and look at the shoes when finally one employee came up to me. I started asking questions and decided on a pair of shoes to try on. The employee was very informative and nice at first, however he disappeared and started assisting another customer. I was left standing by myself with random shoes on. He took the other customer to the front and cashed him out. Another employee came to ask me if I needed help. I told him that I liked the shoe but wasn't very fond of the colors and asked for other options. He showed me 2 other colors that I did not like and he just left and helped other customers. Instead of helping me look at other styles and colors he just walked away. I wish there would've been more customer service. They were young employees and maybe they just didn't realize they left me hangin. I needed some guidance. If there were no other colors for that particular shoe I was okay with switching styles to get the color scheme I would be happy with. It seemed that there was no interest to me as a customer and it's upsetting because I was excited to get a pair of shoes I had been looking forward to. read more

My husband and I had a phenomenal experience at this location!! We had never been to a Fleet Feet store before, nor did we know much about our feet and the kinds of shoes we both needed. We received a prompt and warm welcome at the door by a young man named Arlo, and then we spent the next hour and a half with Gaby. She took the time to explain the results of our feet and gait scans, and got us multiple pairs of shoes for each of us to try on. She gave us her undivided attention, and was super honest (in the kindest way) with her educated option. I've never had so much confidence in a purchase - especially a pricey one. I know that I got my money's worth because I got the best shoe for me. We will definitely return here for all of our future athletic shoe purchases!! read more

I bought my Hoka One One at least a yr ago, best shoe I ever wore...emplyees were very knowledgeable! I know i'm due for a new pair! Question: I barely found out about a yr ago that I have flat feet and on June 10th i'm having shock wave therapy on both feet (plantar fasciitis). I never knew I had flat feet after all these yrs, so which shoe do you recommend? I would like to stick with Hoka. thanks read more

Leah was awesome. I haven't run in a long while and she was calming and able to help me find the right shoes, insoles & socks. I'll definitely be returning. read more

I had the opportunity to come into this store for the first time looking for a nice shoe for my feet to run in .so very apparently I've been wearing the wrk g shoes for the longest causing injury. I had the pleasure to have gotten help right when I walked I. With Leah .i let her know my running goals and right away we went into the process and details. They have a foot I.D to evaluate your feet and show your size it's pretty awesome it shows in 3D and even .i had no idea I was wearing my running shoes too small. I also did a walk /run from one end of the room to the other. Also apart of the evaluation. Long story short the assistance was amazing g and very one on one and she brought out different brands of running shoes that all fit and were very comfortable but I only need one pair. After testing each pair and even me letting me run outside with them .we narrowed it down to my two favorites(running around testing one on each foot) . it was real easy to decide between the winning shoe! It made finding my running shoe so simple and easy without the stress. i spent only about 30-45 min here. I also purchased inserts and compression socks which helps a lot with my flat feet. The inserts are amazing and also were picked out by Leah that would compliment the support I needed. I haven't been more happy with my shoe purchase from fleet feet. thanks for the amazing customer service Leah! :) I recommend them to any and everyone one for athletic shoes. P.s they also offer a military discount. read more

So my husband has really wide feet (sorry honey) and runs 5 miles a day. We were replacing shoes every 3-4 months. After a trip to Fleet Feet, we were educated on why my husband is blowing through shoes. They measured his foot, laced them up and watched him run around the store. They suggested a New Balance shoe with a roll bar. Now we only replace shoes every 6-7 months. They even keep a record of the shoes he buys so I can stop in and grab a new pair when he isn't with me. I will warn you and say they charge $20-$40 for the same brands and models you can find elsewhere....but you pay for their expertise....and Fleet knows feet! read more

Currently training for my first marathon. I had no idea what shoe (or shoe size) would be beat. Monty, a friendly associate, immediately assisted me with a smile, explained Fleet Feet's technology that can assist in understanding my arches, and fitted me within 10 minutes. Furthermore, he asked questions about things, such as nutrition, which I hadn't even thought about. He is excellent, and the reason that I'll return to Fleet Feet for all of my running needs. Thanks again! read more