I have been an independent painting/carpentry contractor for over 40 yrs. I typically used Pratt and Lambert "back in the day" In 1983 or so, a new customer agreed to hire me for her interior painting project providing that I used Benjamin Moore products. I had been satisfied with the P&L products and was not thrilled to venture into uncharted territory,but I needed the work and agreed to her stipulation. I started the job shortly thereafter and was blown away by the Ben Moore products. That started my long and satisfying relationship with Schuele &Co. (old name) For MANY years I used many of their products and was always happy with them, and also with the expert advise I received from (mostly) the Niagara Falls Blvd. store. That began to change, I'm guessing around 10 (?) years ago when the complete product line changed, and not for the better I might add. Familiar names like "Aqua Velvet and Regal Wall Satin vanished. It became very confusing to select what I (thought) I needed to use on a job. Some of the people, namely Joe Fisher tried to lead this dinosaur to the right products. He was a great help and is an invaluable asset to Schuele Paint. I got out of doing a lot of painting for quite a few years to focus on kitchens and bathrooms. Now that I am approaching 62 yrs old I am focusing more on interior painting as it is a LOT easier on my body than hauling around cabinets, bathtubs and tile etc. I have been using Sherwin Williams products for a while because; A) they have many more locations to buy from and B) they seemed to have better pricing. But, truth be told I have always missed the quality of the Ben Moore products. I have been (trying) to buy more of your products but I am finding increasingly more difficult dealing with the Niagara Falls Blvd. store. I am STILL confused with the product line but my primary complaint is with the staff. They don't seem to know what is going on and never seem to have enough of ANYTHING in stock, and MOST aggravating is the two nitwits who work there CLEARLY don't want to ge there and it shows in their attitudes. Something went REALLY bad here. Wishing for the old days. read more