I subscribe to this service as I live in a large apartment complex with other patrons. I find everything in good shape, reasonably priced if you realize they need to pay salaries out of our purchases, and nothing so far, after several years, that must be returned for any reason. BUT the key lime pie had very little flavoring. You need a lot of lime to compensate for the ice cold and even freezer-cold serving. I order the hake regularly and the cod. The cod from the local fish place is thin compared to these fat servings. The ice cream is especially good and not inflated with air which is why I no longer buy ice cream from the grocery store. As a consumer I think the problem is that their advertising is inadequate. All of my neighbors work, both makes and females,, and really should be using this service more. read more

The quality of food from Schwan's has seriously declined since they began the transition to Yelloh. I have been a customer for over ten years, but I will not buy from them again. I paid almost ten dollars for a bowl of rice with broccoli, mushrooms and chicken, and I had to search for the mushrooms (two tiny bits) and broccoli (six tiny bits). Even though it had six good-sized bites of chicken, the bowl was mostly rice with a weird, slimy cheese sauce. Worse, their Philly style beef tasted like cardboard and made me sick. I've tried, without success, to contact customer service. They are so busy that the chat freezes up, and their phone service puts me on hold until I give up and hang up. I guess I am not the only one facing problems with the food. I never have a problem with the driver, but every third order is short because they run out of the asparagus or some other product that I ordered online. I am done with Schwan's. They are not the same company, and it is not the same food. read more

I have been a home delivery customer for many years and loved the service. They recently rebranded and have made many changes. Aside from higher food prices, which is understandable, they have eliminated truck delivery to my address and now I must pay $10 for UPS delivery. Today I received an email that their rewards program is now being reduced to 1/3 of what it used to be! 3% down to 1% and they call it a new "perk." Then I tried to send them an email and got a return saying they no longer will use email as a method to contact them. Can they do anything else to lose long time customers? They lost this one! read more

As yelloh took over schwans the food went from good to garbage! Had a chicken pot pie that was tiny and had chunks of rubbery white nugget things that posed as chicken. Yuck! read more

Schwan's has been bought out and the company's new name is YELLOH. Some items dropped off in quality, but service was still good until mid-Nov 2023. Then one order did not arrive. I made an inquiry and was told they cancelled it Per my request. But I never requested a cancellation. I decided to try again. Pleased an order on 12/3 for a 12/7 delivery. I received an email confirmation with an order number. They charged my card. Today is 12/7. No delivery. I checked my account on the app: there is no record of my 12/3 order anymore. YELLOH has done away with the customer service phone number, so I have filled out the customer service form. I am so done with these people. I have purchased from Schwan in 3 different states over about 30 years. Schwan stood for quality, on-time delivery & good customer service. YELLOH is a joke. read more

DO NOT BUY FROM THEM!!!! I am a long time (30 years) customer. Obviously, they have new management that has forgotten how home delivery works. YOU GOTTA MAKE YOUR DELIVERIES - OH- ON TIME, TOO. Up until two months ago, our driver was spot on. Now, I have had two missed deliveries and they did not deliver what was ordered. Customer service when you call their number is also horrible. Schwan's was always more expensive, but the quality of the product and the service made it worth the extra $$. NOT ANYMORE!! read more

So disappointed the way the food arrives unfrozen, horrible packaging for the price you pay! Save your time and aggrevation, go to your grocery store! read more

Schwan's Home Delivery - the inside of a box - Food Delivery Services Near Me - Tualatin, Oregon

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Delivery has been really bad lately. It's been over a month since our last order and they keep pushing it back. They used to be great. We remember a driver named Maury that was the best! Kind, considerate and he cared about his customers but that's been a while. If things don't improve real soon, we'll be done. Kevin Fleming read more

The food is awful now, I had mashed potatoes with cubed potatoes mixed in and were hard as rocks. Never can get what I order even when ordering far in advance. But the quality is lacking and probably will cause me to no longer order. Waited 2 years for Popsicles to come back, and can never get them. read more

I made my first Schwans order on Saturday for a Monday delivery between 3 and 6 o'clock. it is now 7:30 and still not here. I have not received notification of the delay and when my order can be expected. I have looked at my account and it still indicates delivery today. I tried the chat which is just automated and of NO help. I tried an email. I got a response that said they have discontinued replying to emails as a phone call is quicker. I tried calling and they are closed for the day. this is not at all impressive and right now I am just getting frustrated with their lack of customer service. I believe I just made my first and last order. read more

Schwann's used to be an amazing experience, as a kid I would wait for the truck to drive down our street and run to get my mother so we could buy a bunch of things Fast forward to today, I recently ordered from them after seeing a commercial, Understanding that times change and prices go up, no big deal. More than happy to pay a premium for great food and great service After trying 6 different items, I'm just not impressed. Food is almost flavorless, poor quality, and way over priced for what you receive. For example, the stuffed crust "meat lovers" pizza What makes it meat lovers? The fact that you put pepperoni on it? Almost no sauce, cheese on the pizza itself is lacking, better of getting a frozen Tony's pizza, at least you know that your getting. I would not recommend using this service with so many other options for having for delivery They need to shape up or give up. The competition will eat then alive unless they crank up the quality. read more

Schwan's Home Delivery - a pizza in a pan - Food Delivery Services Near Me - Tualatin, Oregon

The packaging was great, all the food was frozen when it arrived. As far as quality, If I could give lower then one star, I would. The food was not good at all. It was sent to me and my family as a gift, and I was upset my mom spent her money on it. It was truly terrible food. When my mother spoke to customer service, all the offered her was a $20 coupon, which she declined as she has no intentions on ever ordering from them again. Terrible food, and customer service. read more

I don't know how they got my email, but now that they have it, I can't stop the endless spam. I have tried "unsubscribing" and it's only made it worse. I added schwans to a spam filter but they just keep changing the "from" address. If you need to resort to these desperate measures, I can't imagine the service is any good. read more

Schwan's Home Delivery - Unsubscribing is useless - Food Delivery Services Near Me - Tualatin, Oregon

You guys are commerce rookies, clearly. Why do you wait until I've gone through the entire, lengthy experience of shopping for items to tell me that they're out of stock? That's not cool. Your platform obviously has the knowledge of stockouts. Why not aid customers by informing them of this on the thumbnails pages BEFORE they click the Add to Cart button? What you've done is super frustrating and imbues me with a negative feeling towards Schwans, making me super unlikely to come back EVER. I had 14 items in my cart, and in the final analysis all but one was out of stock. Not a good experience. read more

Schwan's Home Delivery - Food Delivery Services Near Me - Tualatin, Oregon

I placed a large order through their app and it arrived in a large cooler box (there is no delivery truck for my area so they ship UPS) that only had one small packet of dry ice in it.... Needless to say, everything was thawed, and I do not live in an area where the weather is hot. To their credit, they offered to reship everything right away and I accepted - saying the delivery should have more ice this time. Well, it arrived and was packed exactly the same: one tiny dry ice pack for a huge cooler, and again, everything thawed or half-thawed, which amounts to the same. They've offered to refund me but why can't they just pack their orders better to avoid food waste? I've gotten frozen delivery from several other sources in recent months and never had a problem like this. I will not be ordering again. read more

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Home delivery? don't bother Ordered several items a week ago, scheduled to be delivered today. Decided to contact customer service and ask what time can we expect the delivery? Was told that all items on the list are not in stock. Could not provide any information on when to expect order to be fulfilled. What a heck of a way to operate a business read more

Your GREED will be your END! A. Schwan's family, Marshall MN, not Bloomington, so sad that you felt the need to sell to a foreign company that does not know our American values, nor does it care. You were a well-established wonderful company with delicious product and exceptional employees serving their customers with mid-west pride! B. The new owner's used the wonderful Schwan's name in attempt to retain business. 1. Took our delivery truck away using COVID as an excuse forcing us to order on-line using UPS for delivery. 2. Forced us to pay for delivery. 3. Took away Reward credits. 4. Initially shipped in Styrofoam and sufficient dry ice which seemed acceptable. Now some type of Styrofoam substitute and insufficient amount of dry ice. Numerous orders melted/thawed. Not to mention UPS absolute worst delivery method. 5. And now the quality of the product has gone downhill. REALLY, after all these years of success you think you can change and retain your customers. My first taste of Schwan's Vanilla Ice Cream - 1969 South Dakota!!! Addicted!! Devoted customer 1980's - 1990's Arizona. Late 1990's- 2017 South Dakota. 2017 until now New Mexico. Nothing was more comforting than seeing the friendly fulfilling yellow truck pulling into your driveway. I'm afraid it gone... first the truck, then the product... read more

It's expensive and portions are very small, unless you're a family for four field mice. It's also frustrating to be a frequent customer, and be told that the items we ordered are out of stock. They should institute a customer loyalty program for those who, in spite of cost and small portions, keep returning so they get dibs on special offers. Do better. read more

This place is so bad it is comical. We made our first order during covid-19 and understood when we received one item out of 3 but were told by delivery guy were on back order but would receive all items which would be delivered in two weeks. That day came and went with no delivery. I called today to ask about yesterday and was told there was no record of my order which may have been due to items being on back order. No communication from this company. We cancelled our account and laughed at this joke of an organization. read more

Poor customer service. Worse service. Placed my over $300 order which is a lot of money for the few items I liked. Well found out that my order was never taken yet actually canceled due to lack of drivers. Funny, because the Schwan's truck just drove in front of my house on the day they were to deliver. No phone call or email or nothing to inform me my delivery was canceled. So we waited here from 9am till 3pm as your truck just drove by. Called customer service.. what a joke. They are on the east coast. I'll never ever attempt to buy from that crap company again. Not only a waste of time but they lied about it all as well. My personal opinion... just don't bother. Don't order. read more

we placed an order never to receive it. when we called we were told there was an issue with the delivery truck. No apology but told the order would be delivered 6 days later. That day came and went with no call and no order. We then called to cancel the order. Again, no apology and certainly the person who answered could have cared less. we'll take our business elsewhere. read more

What a wonderful customer service rep named Sheri. She was so polite, sweet and helpful. I have used Schwann's delivery for years in Cedar Key. Now I live elsewhere and just started up again for delivery. My delivery person was Mike and was he ever super kind and helpful. I do like to tip my delivery person and what a pleasure to tip such a nice driver. The rep Lori sold me on adding the summer sausage to my next order. When Mike arrived with my order he had a Summer Sausage in the truck which was perfect instead of waiting until my next delivery. Check the reviews of each item to want to order to see what other people think. read more

I recently ordered the beef and chicken pot pies. The beef ones were so awful; the beef so tough! Had planned on this being a meal but we couldn't eat them, right into the garbage! So disappointed! Havent tried the chicken pies yet; scared to after those nasty beef pot pies! Ordered the fudge bars and absolutely love them! The best fudge bars ever! Would like my money back on the pot pies or at least credit to get something else! read more

We have been with Schwan's for 17 years..Unfortunately in the last few years we have noticed a big difference in the quantity of their pork products. Namely GRISTLE..We bite into their pork sausage or patties and get cartilage .I don't get that when I buy from my local butcher store. I HAD TO STOP BUYING THISE PRODUCTS. read more

New customer. Placed order online order September 2 with scheduled delivery September 8 between 9a-12p. At 6p, checked online acct and showed delivery still pending. Called customer support and was told driver should arrive very soon. Looked online at 8p and showed a "note" that all the items I ordered were out of stock. Once again called customer service and he had no answer for the reason of the order outcome. I canceled the order and told him cancel my account. Awful experience considering my first impression and a wasted day of waiting. read more

This company just lost my business after 20 years. not sure if they switched ownership or just their name but I placed an order that I never received on the date was supposed to be delivered. I called customer service twice and they couldn't give me an explanation just kept switching the delivery date. Yelloh is very unprofessional and unorganized. The food is great, but the service is less than satisfactory to say the least. read more

First order not delivered on scheduled date, no notification of missed delivery. Had to call to schedule another date. Second order not delivered. I called the next day, was told order was accidentally not loaded on truck. Rescheduled delivery two days later. Delivery never came. I called and was told order was canceled because I did not have a card on file for payment (I paid for the second order the same way as the first, not saving the card info on the website). Multiple sales pitch text messages every day. Once I got a text saying my order would be delivered even though I had no order. Bad business practices, lying sales reps. Not trustworthy. I deleted my account. read more

Terrible food terrible service especially in Oakdale the delivery driver Robert goes around and hits on people's wives I don't recommend anybody eat the food or the service here in Oakdale. read more

The fact that they have no online contact is infuriating. I had my order dropped off which I brought inside within 10 minutes of delivery and noticed 4 items were missing. I called customer service immediately and told them and was advised that even though I received a text and an email receipt showing I was charged for them they would still not reimburse me until the driver turned in his receipts at the end of the day. Unfortunately, customer service would be closed by then (of course) and I would have to wait until Sunday or Monday to call back. She wouldn't note the account for someone to call me. I had to call them back. She wouldn't contact the driver to return with the items. She said they probably didn't have anymore when they loaded the truck. When asked why wasn't I informed or the charges removed when they realized they didn't have those items I was told that's not how it works. She wouldn't even note my account of the missing items so when the driver filed his receipts they would see the note and reverse the charges. This just makes me wonder what kind of grief I'm going to have to go thru to get a refund. I have used schwan's for many years but ever since the pandemic they have just gotten worse and worse. Very few of my favorite items on their list anymore with prices jacked up sky high I think it's time to say bye bye to Yello (even the name is stupid now smh) read more

I`ve ordered for the first time in 13 years and no problems. NO ISSUES with delver driver`s VERY FRIENDLY and with in the delver time allotted NLCT. read more

I've been very pleased with this company since I started ordering from them about 3 months ago. I've ordered a few things from here from the filet mignon, their ham omelettes to their fiery vegetable blend. My order has always been correct, the guy that does the delivery in my area is always super nice and always smiling. I like how with each item that you buy it all comes with instructions which makes it even more appealing because I can buy some of the items that I've never cooked before and now I can cook them and really feel like I'm doing something, hehe.... Quality meat and great service, can't ask for more! read more

Please bring back the wonton pizza rolls they were the best. My kids also love them been forever since u guys discontinued them. Seems like alot of people r wanting them. They were awesome. Ty read more

My in person customer experience with the local delivery driver, Paul, has been excellent. He does a great job of communicating, making suggestions, etc. However, the reason for my lower rating is a result of my frustrating overall customer experience through the website and over the phone with their representatives. In particular, after deciding I wasn't going to place regular orders and didn't want to be on their regular delivery schedule, it has taken far too much of my time to be removed from their contact list. First of all, you can't remove yourself from the delivery cycle in person with your driver or on their website. The best you can do is keep moving out your next scheduled date when you receive the email reminder. This was roughly 3 emails a week telling you about specials and to place your order before your next delivery, etc. So after waiting on line to talk to a representaive, I clearly conveyed my request not to be contacted by phone or email unless I placed an order and the emails kept on coming. So, yet another call needs to be placed. There were certainly some items that our family liked on their food list (esp. the multitude of ice cream flavors and treats), but many of our overall food needs are met for a lower price at Costco or the local grocery store. Also, everything they sell is frozen, so I didn't feel comfortable making so many meals from frozen food. There was one item we ordered that I really disliked. And rather than be able to resolve it in person through the driver, you need to contact the company and talk to a representative, go through a questionnaire, etc. and so on, then return the food to your driver. After a couple of these experiences, I've put them in my 'more trouble than they're worth' category of services. Personally, I would like the company to empower their delivery people to be able to handle these types of customer service issues, rather than have customers jump through hoops at corporate. read more

Why would you fill up my inbox with an email twice a day. Do you think your product is that important to me? I chatted to be removed from mailing list twice and was told "can you be clearer" and the chat was ended, twice. Also when delivery scheduled on a day, there is no notice, and food is delivered a week later, really? Your customer chat ruined it for me, will never order again. read more

Been a customer since the early nineties. It's just upsetting how this use to be Hometown delivery feeling set up. So impersonal and profit based now just like anything else you order online. ​ read more

I received a coupon for 30.00 off the purchase of 100.00. I placed the order and was to be delivered on 6-21-18. At home all day and a NO SHOW. Called and had it rescheduled to 6-28-18. Again waited all day and again a NO SHOW and no call. I called and again get no explanation as to why no delivery. Called again the next morning 6-29-18 and told they called me this morning and left a voice mail. NO CALL, was with my phone all morning and NO call ever came and of course no Voice mail. Waiting now to see if anyone actually ever calls me back. They wanted to reschedule for next week or mail me the order. It's Ice Cream, not going to mail well. I'm not going to wait around 3 weeks in a row for another NO SHOW. NOT RELIABLE AT ALL. read more

2 out of 4 deliveries went well. The 1st time I used Schwan's I was given a delivery date for the following day. After sitting home waiting for it, it never arrived. I called customer service and was told it was rescheduled (the website was updated to the new date after she told me this). She didn't think it was an issue that the website had given me a date they couldn't do. The next two came as planned. I'm on my fourth delivery and ordered it by the deadline for my weekly delivery. It said it would be delivered the following week. I wasn't happy I'd have to wait over a week, but I knew this when I ordered, so ok. The night of my delivery, scheduled between 2pm and 5pm, and it's about 6:45pm. I call customer service (seems like a waste of money to pay them) and the lady told me it would be here, just running behind. I asked when would be the latest he could show up since it's already 2 hours late (sat on hold almost 10 minutes). She said she didn't have that, but it would be here as the driver is just running late. Surprisingly enough, he never did show up. I got an e-mail this afternoon (11:38am) stating my delivery has been rescheduled to Saturday. I went online and cancelled my "pending order". I'm done with Schwan's. It isn't worth the hassle of waiting around for someone to show up that never does. I received an automated call/voicemail a couple hours later that said "calling about your upcoming delivery. Your regularly scheduled delivery has been moved". I called Schwan's to ensure my order had been cancelled. I explained to the lady that my delivery didn't show up for a second time so I cancelled it, but just received message about it being rescheduled. The lady asked for my phone number and to confirm my address. She stated it is cancelled so wasn't sure why I received a message. She was polite. My question was also answered when I called. However, both interactions with their customer service proved to me that they don't want to hear about issues or do anything to fix them. read more

I've had Schwan's on and off for over 15 years. I really like their products over the grocery store. Most of the time, the quality is 10x better. On occation, when something was a little too frozen, too long in the deep freeze, my driver gladly gave me credit. This company isn't for those in a tight budget. But, you do get a higher quality food for the money. You get what you pay for. And when it isn't right, they make it right. read more

their food is very good. Best Filet ever and marinated salmon is also wonderful. Delivery driver is very friendly. Their ice cream treats are super yummy. read more

This delivery service is a joke. I was looking forward to my first order, waited till 7 pm and it never arrived. Went back to the app and somehow, my order got canceled. That was enough for me - screw them! I was shocked the following week when they decided to reinstate my order without my permission and delivered it unexpectedly. There was a hole in one of the bags and after a brief chat, they replaced the item, no problem. The day I was supposed to receive my replacement item, a Shawn's truck pulled up to my home and got a knock on my door. I figured this was the replacement delivery but it was some guy asking me if I needed anything. He didn't have my package with him and I was very surprised that he was there. You think they would let you know someone was coming so I could be prepared. I received my package later that day via UPS. Overall I was pleased with the replacement. Ok I'm back!! But not for long. I decided to try this again and placed another order. My delivery date was about a week out and was supposed to arrive today. I was very careful not to mess with the order or app once it was placed thinking maybe I did something wrong the first time. Getting close to 7pm I checked my order and it is now scheduled for next week. How is one supposed to plan with crappy service like this? WOW!! Canceled order and I'm not coming back. Gave it two stars for the easy replacement item, but if not for that, would give it minus stars, if I could, for poor delivery service and lake of communication. read more