I had a 9:10 appointment. They tell me to be there at 9 AM. I get there sign in check-in and at 9:30. I'm still waiting to the receptionist who checked me in. Never finished checking me in meanwhile 3 other patients that arrived after me were checked in and seen by the dr. Then another patient that did not have an appt was checked in and seen by the dr. As well. The receptionist converstion the entire time i was there she spoke of her personal life instead of confirming my appt. I went amd asked what the hold was on my appt and she finally confirmed I wasn't checked in. She continues to ask the other receptionist can I be next and I abruptly tell her yes im next. Then yet anotjer patient is called before me. Very unprofessional. read more

I had a horrible experience at Schweiger Dermatology. I went for a consultation about a few facial cosmetics procedures including under eye filler, neck tightening and removal of lip lines. I was hopeful about dermal filler under my eyes for which I was quoted $800 and scheduled that appt. Before beginning Ms Delgado said that she had told me 2 vials "may be" needed, and I was very upset at double the cost, I insisted I would have remembered $1600 as opposed to $800 cost. She did half of one eye and showed me the progress so I could see that the one vial clearly would not have much result, so I said go ahead with 2 vials and get it over with. She finished my left eye, I said I expected a more noticeable difference and she put more filler under the left eye - which created a lump, so much she pointed it out to me and I could clearly see for myself. She offered a 15% discount and so I ended up paying $1360 that day (previous consult had been $125 and I bought face cleanser and lotions another 125). Her deceptive practices, and her inexperience or just lack of skill at performing this procedure, has left me very upset and depressed. My eyes are worse than before this office visit as I now have 2 noticeable BAGS under my left eye and the right eye has barely changed. After I posted the above review on google, in reply to their text to rate my experience, ms Delgado called me and told me I should come in to have the lump looked at. I replied that I was not going to drive 45 minutes there since I would not want her to touch my face again. She said they had taken pics of me before, during and after the procedure and she saw no lump, or in the photos I posted on Google which took her another phone call after she found them. I said I had four more pictures to send immediately that show a clear lump and she suggested I send them. I attempted to send them through the portal, which gave me no options to send anything to her, tried to text them to the text number I was given, and tried to call the office back and was on hold for 15 minutes with no one answering the phone. She called me back a short time later and said she saw no lump, that she was upset over my review, that she thought it was slanderous. She offered to give me her phone number so that I could text the pictures to her and immediately retracted that and would not give me her phone number. I will NEVER return to this office! read more

awful experience: Moriah didn't even look at my skin; walked in the room and recommended I get allergy tested. Recommended I use moisturizers. dismissed other dermatitis recommendations. No exam. No interaction. Waste of time read more

Save yourself the hours of frustration and for the love of all things good in the dermatology world, DO NOT GO HERE!! My husband has had the worst experiences, not once but 3 times. The dermatologist he saw first pushed two new medications for his skin. Evrn though the medications he had been using for 2 years have worked GREAT! She was very sales like and pushy for the news meds. She was disinterested in him as a patient. Turns out the new medications DONT WORK! Second time, he drove to Amherst only to find out he didn't have an appt, even tho he booked it. Ok, so we ll try this one more time, a 3rd apt was booked in Hamburg. He was like "please just give me the meds that work for my skin condition." They did but with pushback!! And for what reason?? So freakin strange. Are these people getting paid to prescribe specific meds?? So get this.... they sent his prescriptions CVS and CVS apparently doesn't take our insurance anymore. CVS said the office should have known that before sending it over to them. AWESOME. We ll just call and get that fixed like any normal doctors office. right? We have called Scheweiger Derm 3 times and cannot get them to freaking answer the phone!!!! they have a 3rd party answering service that apparently gives zero cares!!! He sent a message in the patient portal 4 days ago NOTHING. Its been over a week since his apt. His skin is so inflamed and painful from not having the medication. Save yourself the headache. Trust me when I say I highly recommend you finding a different derm office. I hate writing bad reviews, but this is just our honest experience of this place. UPDATE- we have sent 3 messages in the last 8 days via the patient portal, no response still. My husband did however get a call saying they have sent the prescription to the correct pharmacy. We went to the correct pharmacy tonight and.... Hey oh, no prescription on file for us there read more

The staff was friendly and professional, making the visit comfortable. The doctor took time to explain everything clearly, which I really appreciated. The office was clean and well-organized, though the wait time was a bit longer than expected read more

I went to the office in amherst ny. Probably the worst bed side manner I've ever experienced. The provider walked in. Looked at 2 of the spots i was worried about. Then froze off 1 area then turned to leave. I had other questions about skin care and she said " just wash your face." Shes was in the room less than a minute. And i was a new patient. The MA told me to return in 4 months. I just left. The other staff however was very nice. read more

I saw Bridgette Burruano. She was in a hurry to finish my consult. She did not take the time to hear my concerns or answer my questions. I felt very dismissed. She talks at you and not with you. I drove an hour for 15 minutes of her making me feel my issues weren't important. I was really looking forward to my first dermatology appointment since I have new skin conditions. I really needed her help only to feel rushed and unimportant. I have never had a provider treat me this way. I will not be back. read more

My family has been going here for several years. They were good until new ownership. We are changing to a new dermatologist. Whenever I have to call their office, I am not connected to the Hamburg office I actually visit. Instead, calls go to a call center in Manhattan. Then they have to send a message to person at the office. I feel like I am calling a warranty center to get my dishwasher repaired! I do not recommend! read more

My husband had an appointment with Zachary Simons to have a cyst on his back drained. His appointment on Friday was scheduled for 3:30 pm but we got there around 3. They were running late, which happens - we understand. However, Dr. Simons didn't finish until 4:35 (they close at 4:30 on Friday) and it seemed that he was rushing at the end. He even said to my husband "We're supposed to close at 4:30. I've got two other procedures after this." We felt rushed out and did not receive any care instructions at all for the drained cyst. They gave us no information on pain management (they had said he'd feel relief after it was drained, considering he had pain all week.) A little over an hour after we left the office, the pain started hitting. My husband was in excruciating pain, it was Friday evening, and we were left with no info from this dermatologist. Just a few hours after this procedure at Schweiger, we were forced to go to the ER. The ER doctor was not surprised that my husband was in pain. He said the cyst was not fully drained and it was not packed. The ER took care of these things and afterward, my husband's pain completely subsided. The packing had to be removed so my husband was forced to go back to Schweiger Dermatology where he saw Melissa Mele-Delgado. He explained what had happened and how he had to go to the ER, but Dr. Mele-Delgado basically dismissed him and said he must have a low pain tolerance. How unprofessional and uncaring! Having to go to the ER just a few hours after a dermatologist works on you indicates this place dropped the ball. We now have a bill for over $1,100 from the ER bc of negligence on the part of Schweiger Dermatology. Thankfully the infection didn't go to his blood! This whole experience was so unprofessional, unethical, and absolute malpractice. read more

Rikki and staff were kind and understanding . I was in crazy pain and they took great care of me.

Not informed at consult about how involved the procedure was. Leg got infected , stitches fell out, large open wound still after over 4 weeks. No response from office when I sent message/photo several days ago. read more

Melissa rocks ! She stitched me perfectly like a baseball. She made me better looking !!!

I had my 6 mo. Checkup scheduled for this morning.Mindful of continuing Covid 19 restrictions I called ahead to see if I needed to remain in my car before being called in- I did not. However, there were 6 seats spaced in the small waiting room and 5 patients waiting. One man was wearing his mask on his chin. Had I not had both my vaccines, I would have left to wait in my car until I was called. I was placed in an exam room 30 minutes after my scheduled appt. and not actually seen for another 15 minutes. I have scheduled f/u appts. for 8 AM hoping to avoid the wait in the future. read more

The staff here is beyond amazing I've only been to this practice three times and when I walk in the receptionist greeted me by my first name with a smile on her face. The office staff is beyond proficient while taking and making appointments even when they have to make my weird appointment in the right time frame when I had to previously be on additional antibiotics. When I gave my conditions over the phone the woman that took my information was sympathetic and sweet. Dr. Melissa Mele-Delgado, NP Is amazing sweet, calm, and reassuring. I used to see her at another office and I would follow this skillful surgeon anywhere. It's so nice to have a fellow woman understand and explain what you're going through. I highly recommend this practice. read more

I highly recommend Southern Tier Dermatology. The entire staff from doctor, nurses and receptionists are all very knowledgeable and professional. Everyone there takes their time and answers your questions so you are not left in the dark. They are honest and handle anything that comes up quickly and correctly. The space is in a convenient location and is always very clean. Even during covid I feel safe with the precautions they have put into place. read more

I have been going there for about 3 years. Heather Petri (and her assistants) have treated my father and I. She is highly competent, personable, approachable, and has treated me through a diagnosis of squamous cell carcinoma. I highly recommend her and Schweiger Dermatology. read more

My first visit to the Hamburg office went really well. From the receptionists, the staff and the Physician Assistant, Melissa, who I saw, I was well taken care of and made to feel at ease. I was able to get a same day appt. which I was grateful for. Melissa is friendly, professional and very knowledgeable. She determined what my problem was, ordered the prescriptions to help me, while explaining to me how to use them. I am so happy I found this group and will be returning to be rechecked. Highly recommend them. read more

Three times I drove the fifty miles for an appointment only to be told they were sorry they didn't catch me and I drove up because they weren't able to see me for various reasons like the doctor being on vacation. I can see that happening once in a one year period but not three times! Not very professional at all. read more

First appointment here went smooth and fast. Dermatologist wasnt playing any games and handled what I needed and spoke as if she was a veteran of the field and omnipotent. Excited to finally clear up my skin read more

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could leave no stars I absolutely would. I don't do reviews either but after the way I was treated I felt compelled. Since the pandemic is been a nightmare to get into see a specialist, waiting on average 4 months. Schweiger got me in on a week. However between me patient paperwork and my actual consultation I wasn't in the building 20 minutes. With no help infact my issue wasn't even addressed because my primary care prescribed something to ease symptoms. This as it was said directly, made it "illegal to treat" me. I was directed to come back when I was no longer using the perscribed medication. 2 weeks late I stopped and called to make an emergency visit as the symptoms have worsened dramatically. I was in the next day.... This time I was 5 minutes late(because I had to return to me car for a mask) and had to to beg to be seen at i was marked a no show by the same women who led me to go get a mask at the desk. Whatever... I get in to see the doctor. I was in with her for less than 5 minutes... As I try to explain what was happening she cut me off two me to go home and collect "sample". At this point I'm admittedly annoyed having Driven an hour to the office and ask if I could just be examined. Again I was cut off at she'd already concluded the appointment and was out the door. My problem is very evident and had she taken any time at all to actually listen or look I would of been satisfied however this being the second appointment this happened at I'm beyond annoyed and will not return. I don't know if it's just the one doctor or they way the practice is run but it's a joke and I guarantee I'll get an outra read more

Melissa is not a competent dermatologist. She's not even a doctor. Ask her. She botched a procedure and will not take responsibility. My face is disfigured, and all she offered was to inject more, despite there being a prescription eyedrop that could help resolve the issue. She said, and I quote, "I'm not obligated to know anything about that medication". Not even to help me with what she botched. She could find out and prescribe. Some "doctor". Just unwilling. I am disfigured. She was quick to mention that her husband is a medical attorney. How classless in this situation. She is unprofessional, condescending, and immature when conflict arises. These other reviewers must not have seen this side of her. Trust me, if she is crossed, she will not take responsibility or show any respect for her patient. Beware. Spend your money on a real doctor who knows how to handle all situations professionally and respectfully. After leaving me looking like one side of my face has suffered a stroke, she would not even offer to partially refund my $700 that it cost to ruin my face. If you continue to go to her office, it's just a matter of time before you experience her bad side. Don't let what she did to me happen to YOU. read more

I am very concerned with the level of care I was given while a patient of Schweiger Dermatology. I originally went in for a spot on my back that looked somewhat curious. I just wanted it looked at and to understand what my options were. Instead, the doctor cut a rather large chunk out of the skin on my back, without any warning or numbing. If she had first talked to me about what her opinion was, I ultimately would have okayed her to remove the spot, but to do so without warning is extremely violating. I didn't say anything to her at the time, but I wish I had now. Now, I have a rather significant scar where the incision was made. Also, I had some concerns about my scalp that I had mentioned to the doctors as well. At my second visit, I was ridiculed for not picking up a prescription that I was never informed was written for me at my first visit. Instead, I was told to go find a shampoo that said "purifying". No recommendations or explanations. After my second visit, I felt shamed into immediately going to pick up the medication as to not be a further nuisance to this doctor. The box containing the medication, and the bottle inside the box had no warning label for breastfeeding women. Instead, shoved at the bottom of the box was a small piece of paper with warnings for pregnant and breastfeeding mothers. What the doctor prescribed me was something called Clobetasol Propionate, a steroid that "appear in human milk and could suppress growth, interfere with endogenous corticosteroids production or cause other untoward effect." Needless to say it is not safe to use if you are breastfeeding. Luckily, I had common sense to read it carefully. Otherwise, my daughter could have been harmed. It is concerning and upsetting, that the medication was prescribed to me after I made it very clear to the doctor and the PA that I am breastfeeding my daughter at the first office visit. This is my very first review ever written on the internet. I decided to post about my experience as a warning to other people who may decide to come here. Please be extra careful and advocate for yourself. I cannot speak for all of the doctors, but mine was unfit to be giving medical advice to anyone in my honest opinion. I am disappointed that I did not receive proper care by this doctor. read more