My dog LOVES Cindy and so do I! I've been going to her for about 2 years now and she's amazing! We've had some pretty bad experiences else-where, until we found Cindy and now we won't go anywhere else :) Thank you for always letting me come back to a very happy puppy And for providing a safe experience during and afterwards! Highly recommend! read more

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I've always been very happy with Scoobi Doo's! My late canine companion, a 65 pound McNab, practically drug me into he place because he loved all the attention he got! And bath, nails, ears and express was very reasonably priced. My new rescue pup is more expensive due to the additional cost for clipping-it's the price one pays for a non shedding dog-but it's still within reason . And he loves it too. Only issue-I had to pry him away from the staff to take him home! (He is stinkin cute so I don't blame them-I have the same issue at the Vet ) The only reason that I didn't rate them 5 stars-it can take awhile for them to return a phone message, but even that seems to be getting better. read more

I've had Sarah groom my dog, Cody since she worked at Scoobi Doo's years ago. When she left there and started her mobile grooming service I had Sarah come to my work and groom Cody there. Cody is not an easy dog to work on since he gets kind of aggressive towards his groomers. I don't know what Sarah does but she has never had a problem with him and he is never nervous before his appointment as he has been with other groomers. Now she is back at Scoobi Doo's as the new owner and the place is very busy. Personally I have never had a problem getting appointments. Another thing I like about Scoobi's is that it doesn't smell like wet dogs. Most grooming businesses do smell like dogs which is not a bad thing since there are always dogs there. However it's nice to be in a grooming place that's so clean and smells good. All I can say is when you read a few of the negative reviews look where they came from. Most reviewers have made reviews of other businesses. Some reviewers don't like one single business they review. What does that tell you? read more

Amazing service! Took in my pup for his first full grooming. He came looking even more handsome than when he when in! His hair looks and feels great. His nails are short (as requested). I definitely recommend Scoobi Doo's! read more

First of all let me say that I have NEVER given a bad review to a business. This is my first time doing so, but the owner was so rude and hostile that I feel it's warranted. I was referred to Scoobi Doo's by my vet so I felt assured that this was a great place. I also looked at the reviews. I went in and talked to the same lady that did our five months old Poms grooming and I was quoted a price of $45 for the service I requested (my mother was there and can collaborate this). When I picked up our Pom I was told it was $60. When I inquired about the price difference I was told there was a miscommunication and that the $60 was the correct price. Let me just say that I would have gladly paid the $60 had that amount been quoted originally. I asked if the lady who did the service was the owner (again, she was also the one that quoted the price) and the lady in the front said no that she was. I asked her to check with the lady that quoted me the price and also did the service and she refused even though she was there ten feet away. It wasn't the price that upset me, it was the owners attitude and rudeness. When I said that I wouldn't return, she said "good". I tried to explain to her that it was poor customer service and that as the owner she should stand by what her employee said and then address it with her employee. Mistakes happen. I was not rude and I didn't raise my voice. The owner did. She told me not to come back. Let me say that I have never been told not to come back to a place of business before. I did tell her that I was going to give a bad review on yelp because of her lack of customer service. She said "don't you dare yelp me". She then charged me just the $45 and again told me never to come back and to leave. I was shocked and embarrassed. What the owner didn't understand is that it wasn't about the money. It was about being told wrong information, her not standing by what was quoted, her extreme anger and rudeness. She said I came at her???? I was upset but calm and only upset after she was so rude. She also said she was being rude and told me to leave because I said I was giving a negative review in yelp. I've been in customer service for twenty five years. Many of those years I was a bank manager, some of those here in Napa, so I get having a bad day and that you can't please everyone. You need customer service skills to deal with customers and situations like this. With that said, I've always put the customer first and have NEVER treated a customer in this manner, even if I was right. I've never heard, nor received such bad customer service in my life. She actually yelled at me. Thank God my nine year old daughter wasn't with me, as this was her new puppies first time to the groomer. I will say that our Pom was groomed well. They did a good job in that. There are plenty of places that can do the same service without the bad customer service. Also, there were other customers and pets in there as well that didn't need to witness her hostility. We all get unhappy customers from time to time, so as a manager we need to look at the situation and try to see both sides. The bottom line is, I was misquoted and I had a right to ask what the difference was. Had she been nice, verified the amount with the lady that quoted the price to me and said sorry I wouldn't feel the need to post an unsavory review. So, for the owner... how you should have handled it is in this manner... I'm sorry you were given the wrong information, I will address it with my employee and I will stand behind that price, but next time the price is $60. If it had been handled in that manner I would have given a $15 tip, that would have made it $60 and left happy. Now, you've lost a customer, you've received a bad review and I can not in good conscious refer this business to anyone that asks. So pet owners if you want a good grooming for your pet and BAD customer service go here. Also, they do not greet people in a happy manner and are not personable, at least not today. I was told this by another person but I over looked it because my vet, who I love, referred them. I should have listened to the negative reference I received. Thank you for reading. I hope this business works on their people skills. It could be a great business with a little more kindness shown. Shame on the owner. read more

Just took my dog to get his nails clipped, when I got home I noticed blood all over my pups paw. Of all people, the owner of Scoobi Doo's clipped his nails and cut him so bad I couldn't get it to stop bleeding. If the owner can't even clip a dogs nails I wouldn't trust the other employees. If you care about your dogs well being, don't take them here. I've never seen so much blood come out of my dog and I'm sure I'm not the first. read more

I love taking my little Pom to Scoobies! He comes back all cleaned up, beautifully groomed and most importantly HAPPY! Robin sincerely cares about the quality of her shop and Ashley loves her dogs, especially mine! ;) Thank you guys! I wouldn't take Mister anywhere else! read more

Okay...so I have lived in Napa for two years now and have been taking our Shih Tzu back to Marin every three weeks for grooming, we bath him once a week at home. It was about time to find someone here in Napa...our first place (no name mentioned) but the groomers were outside smoking cigs...that is the last thing I want our dog to smell like...so that was a no...then today my husband saw a place just across the street from the high school...it so happen to be scoobie doo's...we thought we would stop in and ask some questions...we parked in front and we could see two ladies inside and a gentleman whom was picking up his pet...they were all staring at us as though we had done something wrong. we hadn't even gotten out of our car yet...but we did venture inside and the gentleman left but the two ladies inside were still just staring at us...so I said is there something wrong you are just staring at us...oh no they said...so I asked the coast of a grooming for our dog whom was with us, and if appointments were necessary...well they were just down right rude...since moving to Napa I do not think we have encountered such rude people...both you ladies need to work on your social skills, and most of all potential customer service...I will look for another groomer and if need be I will go back to Marin... read more

I have been going to Scooby Doo's's for almost 8 years now! My pup loves Sarah ! Their service is great they always make my pup feel comfortable and never fail to get her looking like a diva when we walk out that door!They are all very nice and most importantly treat my pup with so much love and care. read more

I had made an appointment here and after checking my pug in asked how long it would be, she told me two hours. Every other time i have ever taken her here it took about an hour. Confused i asked why so long, after giving me a list of things they have to do to her, i caught on they weren't going to have time to get to her right away (probably not for an hour ?) When i told her it never took over an hour to wash her she got pissed smashed my dogs info card back into her cage and said fine come back in an hour. I would never leave my dog with someone who just snapped at me and scared my dog. If you didn't have time why would you make an apt. My dog sitting in a cage till you have time for her doesn't make sense. Whats the point of an appointment. I understand leaving the dogs in the cages while the wait, but don't make me come in an hour early for no reason! I will NEVER return!!! read more

I see a photo of a golden retriever being shaved. You're not supposed to shave double-coated dogs because the furry undercoat grows out faster than guard hairs. I see a dog groomer that doesn't know dogs. read more

This place uses alternate forms of time. I pull up at 425 for a nail clipping for my Chi and she asks can she help me then says they are closed. I say it says you are open until 530. The woman says they open until 5. But we'll be open until 530 tomorrow. Again, it's only 425...never mind...I guess it's a bother to change the posting on your door from 530pm closing to "whenever-you-feel-closing" o'clock. How about changing the time here on Yelp as I stare at your post that says "OPEN". That's twice already...won't be a third. read more

Ashley trimmed the toes of my 3 sweet beasts and she was very gentle and patient. I am going back to use their self-wash facility for the smaller pooch. read more

So I have to admit that in the past I have written a horrible review for this shop. They use to have some practices that were not fair to the client to say the least. However now it is under new ownership and I have no complaints as I get to pick out the groomer for my furbabies. The new owner Sarah is amazing with my dog. I have a mini schnauzer who is a senior. I want someone who will care for her and love her while she is there and Sarah does. I just made another appointment for my old girl but after a short conversation today about my Bella ( a rescue Pittbull) I will be taking her in for a bath and nail clipping soon also. The shop is super clean and it does not smell like wet dog. So happy that it is under new ownership. read more

I went and added a doggie addition to my family. I picked him up and he looked absolutely horrible. I needed to get the poor dog in as soon as possible. I called up four different places before Scoobi-Doos. I told the lady what happened and she was so helpful in squeezing him in for me right away. She was so helpful and sweet. The place is clean. Staff is friendly. Prices are reasonable. I am so happy with this place. Never taking my dog anywhere else. read more

I called several groomers in my area just requesting to have my dogs nails trimmed. I was given the same B.S line that they would need to do a full grooming at a cost of around $70. I called Scoobi Doo's and they took care of it no problem and at a fair price and did a great job. They'll be seeing me every 6 weeks......................................... read more

This place saved my dog's life. Her coat was so silky smooth that I couldn't resist continually petting her, and then I felt this tiny pea size bump. Had it checked by the vet, biopsied, and turned out to be malignant. Had it not been for Scoobi Doo's EXCELLENT grooming, my dog would have gotten very sick. I can't thank this place enough. They are always friendly, enjoying their jobs, and their grooming is the best I've been to. Wish I could give it 10 stars. read more

Researching reviews of groomers, found them on Yelp. Looking at reviews, so many other shops are impersonal and lacking with their services. But Scoobi-Doos Do it! lol! Super happy with Robin and her staff. Robin is engaging, (a plus,) and her shop delivers....No short cuts here. Our Pupples comes out properly groomed, smelling like a rose, and more importantly not stressed out! read more

Highly recommend it. After trying out several groomers in Napa, this is the place to be. Staff are very friendly, and they do an amazing job. I've always been satisfied and got compliments on the way my dog looks. My dog is usually nervous when he gets haircuts but they have been very kind and patient with him. read more

DON'T GO THERE Stevie Wonder would do a better job. It was very expensive and the owner needs to retire from grooming. she should hire a EXPERIENCED groomer to take her place.It was SUPER HOT OT THE ROOM.All the dogs looked very uncomfortable.Anyways good luck. read more

Took our two Yorkies for a bath/grooming and they came out so cute. Their haircut was great, even though I was vague and very general how I wanted their hair it was done so cute. I liked the fact that they put them in a kennel in the store front instead of being whisked away in the back. We came to pick them up and they were again in the kennel upfront and was content as can be. They are our new groomers. read more

Our dogs frequent this shop. The owner is authentically sincere and caring and amazing. We have been coming for years and have never been disappointed reasonable and our dogs always come back sparkling clean read more

I take my miniature poodle to Scoobi Doo's every couple of months to get a hair cut and nails trimmed. They are always very accommodating and get my poodle in every time I have called. The owner and staff are very friendly and they all do an exceptional job on grooming. I will not go any where else and I have tried many places before Scoobi Doo's. I highly recommend Scoobi Doo's to anyone looking for a friendly place to take their beloved dogs to get an exceptional hair cut and pampering. Moreover, my dog feels comfortable here and is always in good spirits when I pick him up. They have a special way with animals. read more

Took my little Lilly to Scoobi Doo's Sarah Hill gave her a fabulous shampoo and haircut she is the absolute best prices are fair I love that place read more

I love taking my pooch to Scoobi Doo's. Cindy has taken care of my Pom for 4 years now. What a joy it is to see him all fluffed up,good spirits and he never wines for fusses about seeing Cindy. Cindy will tell me when she suspects a skin problem right away. Cindy is a loving and caring human for her clients of all shapes and sizes. Thank you Cindy for being there. read more

I have used Scooby Doo's for years and the service has always been good. My dachshund goes there every couple of months to a bath and nail trimming. He always comes home looking great! My other dog, a Cav King Charles Spaniel, goes there for a grooming every couple of months and comes home looking great! read more

I have many friends who use Scoobi Doo's services. After using many other groomers in Napa with no luck, I Thought I'd give Scoobi Doo's a go and they did an amazing job! Their place has a lovely touch and the work is well worth the price. My dog Sophie is always well cared for, their staff is really sweet and patient with us. I now go to Scoobi's on a regular basis, absolutely love them. read more

I have found the staff to be kind,extremely patient, and helpful. Robin the owner is always very sincere. My puppies seem to love them. They try to have the dogs out as fast as possible. Good cuts every time and beautiful nails. Recommend to all. read more

I took my baby angel into Scooby-Doo's last week and was very nervous because she's very shy and not usually so good with other people and I have to say the girl Cindy that works there the one with the tattoos on her neck did a fantastic job when I came to pick her up she was very happy and clean I will definitely refer Scooby-Doo's to my friends and family and will be a return customer they're also very fairly priced read more

I have been bringing my dog here for years and wouldn't go anywhere else. The employees are friendly and helpful and the service is top notch. read more

They are so great!! At 4 am our Bernese Mountain Dog was sprayed by a skunk. I called Scooby Doos as soon as they opened and they were great. They took her in right away, "deskunked" our lovely pup, and did a really great job. We really appreciate it, and so does Ziva- she gets to come in the house tonight- has no odors, and she was happily waiting for us when we came to pick her up. Thank you! Great job. read more

I made an appt for my mini Aussie explained she is a nervous dog .took her for her appt they called me 2 hours latter said they were unable to finish so of course I said I'll be right there to pick her up what they did cut was great what I'm upset about they still charged me 65.00 for half a hair cut ,so now I need to take her somewhere else and pay to finish . read more

Had a great experience here today. Great customer service and the puppies look and smell great. We will definitely be back.

Stopped by today, spoke with Ashley regarding my dog and explained he was left with half of his body buzzed. He had bit a petco employee and they couldn't finish the job due to company policy. Ashley asked me to bring Fonzi in the same day so she could work with him. She was great with him and was able to complete all his grooming needs. We were very happy with her work. We have our next appointment in three weeks. read more

My first impression was on the phone that had a dryer going so you could't hear well. It took 2 persons to help me make an appt and when I arrived they had the wrong time. It seemed liek know one knew what they were all doing. After I picked up my dog they had the wrong leash and could not find mine. The owner was not too bright! I am going to find another groomer next time. read more

Joey and Champ always look amazing when they are groomed at Scoobi-Doo's.

Very rude over the phone. Have to call numerous times and leave messages. They are unable to handle small dogs. I would advise not taking your small dog to there facility. read more

We are going to Scooby Doo's currently because we followed Cindy, a LOVELY person and wonderful groomer, there. The facility is clean, the staff pleasant and professional, the dogs coming out look beautiful and most importantly are HAPPY. I have recommended Scooby Doo's to friends and everyone has been very pleased. Our dog is very sensitive and is a large poodle so his grooming needs are pretty specific and, while grooming is not his favorite pastime, he loves going to see Cindy. I could not ask for anything more. read more

Can't really comment too much as my dog was too nervous to be cut and so only got bathed. There is a rather long wait list to get a full grooming appointment. read more

If it were not for my breeder I never would have known this place existed. It is tucked and sort of hidden away. I have to say I love the set up of this place. My german shepherd puppy came out soft and smelling lovely. The groomer was nice enough to come out and tell me that I should work on getting my puppy used to having her feet handled. This was her fist time at the groomers and being a 50lb puppy I'm sure that she was not easy to handle. They quoted me a 2-3 hour wait. Which in response to the other poster is not uncommon. I've called other places that have quoted the same time and she was done in less than 2. I paid $45 and gave the gal a $10 tip just because I was pleased with how my puppy looked and how nice the staff was. Loved it and I'll be back in a few months. read more