Dr. So is an exceptional surgeon and a deeply compassionate humanitarian. My family remains forever grateful for his warmth, skill, and dedication in helping save my father's vision. As an avid reader, writer, and bike rider, my dad's vision is an invaluable part of his independence and zest for life. Recently, we went on a bike ride together, and I found myself reflecting that without Dr. So, I may not have had the chance to relive such a meaningful part of my childhood with my dad. I am incredibly grateful that Dr. So came into my father's life. His joy, charisma, and steady encouragement helped lift my dad's spirits during a challenging time. Beyond his work as a physician, Dr. So's scholarship program reflects his broader commitment to serving others and investing in a better future. Having had the pleasure of meeting him, I can attest that he is a rare doctor who combines world-class talent with genuine compassion for his patients and community. I highly recommend Dr. So as a skilled and caring physician and support the mission of his scholarship program. read more

Since Doc changed his business model, he is attentive, and spends as much time as you need during the visit. He has all the updated testing equipment and is available by phone, text, email if you reach out to him. I've been his patient for over 15 years, so I welcome his new practice. read more

We've been with Dr. So for quite sometime now however, really enjoying his new setup. Appointments and communication is directly with him and seamless. He is patient, informative and always in a joyful mood. Staff is friendly and accommodating with our different needs. He goes above and beyond for us. read more

I have been a patient of Dr. Scott So for over 16 years, and I cannot recommend him highly enough. Being diagnosed with glaucoma at a relatively young age was daunting, but his expertise and thorough approach have kept my vision stable and my mind at ease. He is incredibly knowledgeable, always honest about my treatment options, and possesses a level of kindness that is rare to find. I am especially thrilled that he has opened his own new practice. While he was always an exceptional doctor, the large practice he was previously with often had long wait times and frustrating appointment issues. Now that he is in a more personalized setting, those hurdles are gone. If you are looking for a specialist who truly cares about his patients' long-term eye health and provides a seamless office experience, this is the doctor to see. read more

Dr. So was recommended to me by my optometrist when she suspected I had glaucoma. Dr. So explained the disease to me in great detail and said he thought laser surgery was the way to go. That was almost 5 years ago, and my eye pressure remains very stable. read more

As a patient, I truly rely on Dr. So for his diagnosis, judgment, and treatment decisions. His technical skill--especially during procedures--is exceptional, and I immediately felt a sense of trust and calm under his care. Before seeing Dr. So, I was very anxious after learning about my glaucoma risk and was overwhelmed by multiple medications from another provider. Dr. So took the time to clearly explain all available treatment options and helped me choose the best approach for my condition. Since starting treatment with him, my eye condition has remained stable and well managed. Beyond his expertise, he genuinely cares about his patients. He is straight to the point, clear in his explanations, and very reassuring. I highly recommend Dr. So, especially for patients who are looking for a knowledgeable, skilled, and compassionate eye doctor. read more

Dr. So is professional and knowledgeable. I have seen him for more than 20 years. He has always been thoughtful and thorough with my eye care. He is easy to talk to and I feel confident with his expertise read more

I've been taking my elderly mother with advanced Glaucoma to see Dr. So for almost 20 years. As a caretaker to both my mother and father (before passing away 3 years ago) I've had many interactions with many different areas of medical care staff, including physicians and surgeons and I have to say he is absolutely one of the best, if not the best physician I've ever seen, especially in an area of importance such as vision. I'm in my 50's now and I knew vision was important but I truly feel the importance as I grow into my late 50's. His interactions every time with my mother involves genuine care to get the details of her problem methodically and with genuine compassion along with decades of medical wisdom to apply solutions that, if at all possible, avoid the drastic path while offering new techniques and procedures that are less straining on the patient. Also, he has gone out of his way many times to offer solutions that are most feasible with my mother's fixed income situation. Hence for Dr. So's compassion, professionalism and dedication throughout all these years, rain or shine, he has my mother's and my lifetime gratitude! read more

I've been a very satisfied patient of Dr. Scott So for over 8 years with exceptional results. Dr. So is an excellent communicator and has a very warm and pleasant manner which is just one of the many reasons why I wish to stay within his practice. I trust my sight to Dr. So and am so grateful to be considered as a patient. I highly recommend Dr. So' s wonderful services. read more

I have had great care from Dr. So over the past 10 years. He has prescribed eye drops, performed procedures, and monitored my glaucoma during this time. My latest visit had some of my lowest eye pressure numbers! Under his care, he has slowed the progression of my disease. This is what you want from a glaucoma specialist, isn't it? He always had time to talk with me so I felt he got to know me. Because of that, I never begrudged waiting a short time when he was affording other patients the same opportunity. read more

Dr. So did surgery to remove the cataracts on my eyes. He's very friendly, easy to talk to, and makes sure to answer your questions and concerns. The surgery on my right eye went well and I was thrilled with the improvement in my eyesight. The night before the surgery on my left eye I had spent hours on the phone with a suicidal friend. Late into the night I got a text from my friend telling me not to worry about him anymore because he had swallowed a bottle of sleeping pills and I shouldn't worry about him anymore. We called 911 to check on him. Thankfully, his attempt was unsuccessful and he was taken to a psych ward for observation and treatment. I went to my scheduled surgery that morning, but at the time I still didn't know that the police had found him alive. I hadn't heard any results. So I was a little more nervous than normal in the waiting room and when they took me back for surgery, I explained my nervousness to the nurse and she got Dr. So and he came and listened to my story and told me that we should not do the surgery, and he was very, very kind and explained that the nervousness and the stress that I have been under wouldn't be helpful for healing in my eye, and very politely and delicately he explained that tears and the kind of grief and crying that comes with losing a friend could mess up the surgery and I would just have to repeat it. I knew that Dr So was opening his own practice and I would no longer be able to reach him through Pacific Eye. I told him that I trusted him and I really didn't want to postpone the surgery and have to find another eye doctor. Dr. So assured me that he would still do the surgery and that he would send me an appointment and time. He expressed personal and professional concern for the trauma of my situation. He told me not to worry about the surgery that he would set it all up for me. Before I got home that day he had already texted me the info for the next surgery date and time. It was such a relief. Dr. So did my left eye recently. I could not be more pleased with the results, I no longer need to wear glasses! Also the surgery was completely painless. I wholeheartedly recommend Dr. So. read more

Dr. So did my cataract surgery using PanOptix lenses. I was amazed at the improvement in my eyesight afterwards, and couldn't be happier three years later. PanOptix lenses allow me to see clearly near, far and medium distances. I don't need glasses for anything, including reading. Dr. So was friendly, informative and professional, and he gave me an excellent result. read more

I have been treated for glaucoma by Dr. So for many years. He is always very thorough and professional. He takes time to explain everything in detail. This year I had cataract surgery performed by Dr. So. The care I received from Dr. So was excellent. He explained everything about the procedure so I wasn't as anxious as I could have been. And the results were fantastic. I highly recommend Dr. So. read more

Dr. So is an excellent glaucoma surgeon. He operated my mom when she was 78 for both cataract and glaucoma. The projection was that the surgery would help her glaucoma only for few years. Instead, my mom was lucky to enjoy her fixed vision (and normal lifestyle!!!) for 12 years!!! She was under Dr. So care/monitoring all these years. Last year, all of the sudden, her eye pressure jumped too high, and she lost vision on one eye, and the uncontrollable eye pressure was about to destroy her second eye and leave her totally blind. Dr. So took a tremendous risk and performed a second glaucoma surgery, and it was successful. Now, it's already a year after my 91 years old mom has a normal eye pressure. My mom is truly thankful to Dr. So for his great skills, and for being able to treat her surgically when the other treatments did not help. read more

Dr. So has been managing the care of my glaucoma for 7 years. Knowing that I've had such an excellent and caring doctor monitoring my glaucoma has been so reassuring. I have ongoing appointments every few months where I have different tests and scans. Dr. So asks me for any issues I may be experiencing, provides me with tests results and updates and offers suggestions at each appointment. read more

Dr. So has cared for my parents for many years, from the Eye Surgery Center to Pacific Eye and now through his concierge practice at Glaucoma Heights. Our family is deeply grateful for the exceptional, personalized care he provides. He is consistently patient, compassionate, and attentive, always taking the time to listen and ensure my parents feel comfortable, informed, and genuinely cared for. His dedication and kindness truly set him apart. Trusting someone with the care of your parents is invaluable, and Dr. So has earned our complete trust. We would wholeheartedly recommend his concierge services to anyone seeking the highest level of care. read more

I arrived early 9:30 for a 10 am appointment to do insurance and paperwork - they did a pre-exam then had me wait before taking me to another exam room where they dilated my eyes. By this time it was after 10:30... I waited and waited no one said one word like sorry we're running a little behind- I then stayed my appointment was scheduled for 10 am it's now 11:15 if no one says anything or the doctor doesn't show I'm leaving- I walked out at 11:31 furious! A week later my eye doctor phoned with a follow up stating I had canceled the appointment- lies liars and bullshit read more

I have been seeing Dr So for over 15 years now and wouldn't hesitate a moment in recommending him to my closest friends and family. I developed a severe form of glaucoma at a very young age but was unaware because I kept putting off seeing a specialist as my regular eye doctor had recommended. That was a huge mistake. **Please take your eye health seriously and act promptly** It was perhaps a year or two after the original recommendation to see a specialist that I finally made an appointment. What actually pushed me to go in was while doing inventory at work late one night there came a moment where I couldn't see the clipboard I was holding in my hands. My vision came and went and I was scared and beginning to panic. The next day I made an appointment to see Dr So. I felt terrible and was being really hard on myself for waiting so long. I was angry, sad, and frustrated. However, I walked away from my first visit with Dr So feeling much better about myself and my situation. Dr So diagnosed my form of glaucoma, explained clearly and simply how it was affecting my eye health, where we stood, and what we could do about it. Dr So is such a personable doctor and excellent communicator. He shows genuine concern often asking how my family is doing and even takes time to entertain topics surrounding my personal interests. Never once has he made me feel like he's going through the motions or just reading bullet-pointed questions off a checklist. As far as results go my eye pressure-and overall eye health-has been VERY WELL maintained. My eye pressure has remained BELOW our target range for 99% of the time I've been seeing him. I come in for quarterly evaluations and Dr So makes any necessary adjustments to my treatment. He's also an excellent surgeon as I've had one procedure (trabeculectomy) years ago and still to this day it's holding up perfectly. If you are searching for a glaucoma specialist and want top notch care with a doctor that is personable and an excellent communicator I cannot recommend Dr So highly enough. read more

On Thursday, November 16, 2023 I had an appointment with Dr. So. I had glaucoma pressure test, pressure was 18 both eyes. Then I had pictures of the back of my eyes. Then I was put in an exam room to wait for Dr. So. Instead another person comes in and does more test. I have no idea who she was. Next Dr. So comes in and tells me my pressures are not low enough, should be at 15, and I should have surgery. Told him I didn't want surgery, he tried to put numbing drops in my eye to show me what the surgery would be like. I refused and he ordered more drops, he was angry and stormed out of the room. Never examined my eyes. read more

If you want an experience of a Opthalmology factory, this is the place for you. Otherwise, go to a more personalized office. Literally dozens of elderly patients waiting hours for a rushed impersonal exam. No explanations, no concern. read more

Note: I don't want to even give Dr. Scott one star. The system doesn't allow me to post if I don't click 1 star. If there is negative star rating, I would have no hesitation to rate Dr. Scott as negative 1 star. He is rude, arrogant, and doesn't listen to patient. I came to visit him to seek second option on 5/31/2023, but I got no value from this visit. When I politely suggested him we should discuss the best option for me, he completely ignored me. There was a young junior doctor with him that day, and I wonder what kind of example he has set for the young doctor. I have never been treated so badly by any doctor before. read more

He doesn't have good manners. He's arrogant and egotistical. I've had 3 visits with him giving him the benefit of the doubt. He has a negative and sarcastic attitude. I've never encountered a physician with this demeanor before. It's too bad. It's so disappointing. I told him I wanted a second opinion and I could see him fuming on the inside but he had an assistant in the room so he had to contain himself. He walked away without saying goodbye and shut the door behind him. He's not a good mentor for young physicians. read more

Such a strange -- and offensive -- visit. I went in because my eye was swollen. Here was the conversation: Dr. So: You have droopy eyelids. How old are you? Me: 36. Dr. So: Have you considered a brow lift? Me: Is this a medical issue? Dr. So: Well, it's more cosmetic. What do you do for work? Me: Freelancing. Dr. So: Well, are you ever in front of clients? Me: I'm on maternity leave. Dr. So: Have you lost all of your baby weight yet? WHAT?! I have never had a doctor ask such inappropriate and offensive questions -- or recommend that I needed facial plastic surgery. Completely unhelpful and offensive. Hard pass. read more

Not too crazy about Dr. So. Have seen him three times. All three were were (in the words of another reviewer) strange and offensive. Condescending. All three times I left his office feeling badly about the way I was treated. Goodbye, Felicia. read more

I wish I read the review before I wasted so much precious time to see Dr. So. The recent second appointment was an unexpected strange - and offensive visit. I would not recommend him to anyone. read more

In April 2017, my grandmother went to Dr So for surgery as she had developed glaucoma and cataracts in her right eye. Dr. So did the surgery and a day later, my grandma woke up in the middle of the night because there was white discharge coming out of her eye. She immediately went back to Dr. So and he merely prescribed her drops and wrote a note that this was temporary. Well, it's now been over 2 years and still no vision in her right eye. Beware. read more

I went to see him once. He had someone with him who he failed to introduce until I asked who it was. He was abrupt, discourteous and failed to listen. One visit was all I needed. I now go to another terrific glaucoma specialist. read more

I was in Mexico when I learned I had cataracts. I wanted to get them fixed before going to dive in the Red Sea in 2.5 months. Dr. So had great reviews so I contacted his office & he was booked out months in advance. They fit me in for a telehealth video appointment pretty quickly. When I explained my situation, Dr. So got his staff to find dates for my exams & 2 surgeries within my time frame. I was thrilled. He explained everything to me & could not have been nicer. The office is very efficient & the surgeries were painless & fast. I could not have been luckier to find Dr. So. He is a gem. read more

This review isn't for Dr. So himself, but for his assistant. I never had a chance to talk to Dr. So. I called several times to request an appointment. His assistant (scheduler) told me that I need to agree to have my eyes dilated during the visit. I explained it to her that I couldn't do that due to my eye condition. She then told me I therefore couldn't get the appointment. With common sense, it'll make sense if she says the doctor will decide whether to dilate the eyes. I don't think I would want to deal with a practice like this as the assistant is so overbearing. what is the actual doctor going to be like? read more

If you could give this guy no stars I would. His behavior as a medical professional is deplorable. I went to him for viral conjunctivitis which is a very scary illness. Firstly Dr So was extremely late in seeing me. Like almost an hour. And then when he did see me he also gave me the arrogant "don't ask, or question me. I am the doctor." I didn't think with sites like yelp these days that doctors like this could get patients. But hey I went to this monster. By comparison my orthopaedic surgeon Dr Golze is wonderful. He's on time. He's thorough. He explains my options. He's friendly and he's a fantastic doctor. All Dr So did was prescribe some drops. Great. If you are looking for an eye doctor, don't go to this guy. read more

I wish I read the review before I picked Dr So. I saw he is specialist on Glaucoma so I picked him. my first visit I took all my medical history to him and he read it and keep saying so confusing... second visit, I waited for almost hour and half and he step without any apology. ok.. that 's fine. the next question he asked is are you decided to do laser to lower your pressure , otherwise I will give you two more eye drop twice a day and it will be very inconvenience to you.. How can Dr saying something like that, with the long wait, actually I lost my patience too so I said ok , I will do laser. then he just told me to go to front desk and arrange appointment. that my experience... read more

Dr. So is very disappointing after a number of people referred me. I was having trouble seeing distances which he diagnosed as small cataracts that weren't ready for surgery and for which medicare would not pay He recommended my glasses be adjusted. I visited my optometrist of 15 years (Dr. Woo at SF COSTCO) who would not adjust my glasses because i NEEDED CATARACT SURGERY and referred me to Dr. Danny Lin in the same office Pacific Eye Assoc. Three months later I just had my second surgery and my vision improvement is miraculous. I'm not sure whose eyes Dr. So was looking at but they weren't mine. I am grateful to Dr. Woo for rechecking my eyes and recommending Dr. Lin. read more

You have multiple reviews of this man treating women with zero respect. This is the perfect example of systemic issues in workplaces. Yesterday, this doctor diagnosed me with something quite serious with zero empathy all while being treated like a dumb blonde. As I said multiple times I had a dull ache in the back of my eye and pointing to the bottom of the eye, he continued to argue with me about where I was pointing and that I was pointing at the front. I said "It's hard to point to the back of your eyeball. Please just listen to my words" He then continued to be very combative with any question I had. I am a very calm person who has gone through a lot of corporate simulators and this was ten times worse. If someone spoke like this at work he would most likely be fired. Especially if there are MULTIPLE reviews stating the obvious. This is horrible branding and advertising for Pacific Eye Care. PLEASE do not respond with a PC comment here. Just DO THE RIGHT THING read more

Front office is a mess. Patients are treated like cattle and after being unable to diagnose me after a battery of tests, had me do some tests at another clinic, which they said they would schedule for me. Didn't hear back after a month and followed up with them and they had no clue what i was talking about. I had to coordinate with the other clinic and pacific eye associates again. Got charged again for the 2nd visit which lasted 2 mins. Some sort of ambiguity around billing. Was told all my charges were cleared after the visit when i paid a lot of the costs with my card at front desk. Then kept on receiving a series of bill for the next few months. Horrible experience and would not wish it upon anyone, read more

I received a referral from my optometrist to see Dr So to get a baseline for glaucoma. After multiple visits, Dr So informed me I did not have glaucoma but still would like to see me every year. I am relatively young and don't have any risk factors for glaucoma so I just asked him if he could explain why he wanted to keep seeing me each year, if there was something that was concerning him, and how concerned I should be. E.g. what makes my case different than any other normal healthy person? He couldn't give me a clear answer but just kept saying "I can't tell the future." I don't like signing up for healthcare where I don't have a clear idea of why I'm receiving care (it's called informed consent). So I kept asking him if he could clarify by phrasing my questions in different ways. I definitely got the sense that he was irritated by my questions and expected me to just fall in line and "obey" him as the doctor. He treated me like I was too dumb to understand what he was saying and refused to explain himself despite me asking him over and over. He eventually just got up and left the room. Yes Dr So, you can't tell the future, you're not God, even though you seemed to act like you are. Multiple reviews have mentioned hi condescending and dismissive he is to women. The fact that he is still employed at this clinic is heinous. Please find a physician that treats a full 50% of the population like we are humans deserving of respect. read more

My grandma had an appointment with him, and she went with her caregiver. When he went into the room where they had been told to wait for him, he came in with a horrible attitude. He was rude to my mother when she asked him a single question because my grandmother does not speak English. He would not even take the time to look at her past medical files and did not do any examinations on my grandmother. He was in the room for approximately 3 minutes when he stood up and said, have a nice day, with an incredibly rude tone. My mother, the caregiver, was begging the doctor to do a medical examination on her. However, he would look her dead in the eye and repeat himself, "Have a nice day." This caused my grandmother, a cancer patient and a person with diabetes, to spike her blood pressure, which sent her to the emergency room. My grandmother's amount of stress that day with her appointment with Scott So is completely unacceptable. This person should lose his medical license immediately for his unprofessionalism. read more

Dr. So is terrible. Was referred to him for possible glaucoma diagnosis from another doc in that office. My friend had already warned me that he misdiagnosed her about a year ago. But I gave him the benefit of the doubt. He comes in with two "assistants", one with a chart, the other observing i guess. Asks me if i knew why i was there..... yes so you can check to see if i have glaucoma! Asked him to explain what it is, and he says "my assistant will explain to you what it is" and walks out. Comes back after looking at my test results and says "yep, you have it"... "the treatment options are laser surgery or eye drops, i'm sure you'd rather do eye drops..." I said, "wait a min, can i get more information and can you explain the diagnosis?" His reply "oh, you want a second opinion?" So I went to another glaucoma specialist !.... do not go see him! read more

Dr. So practices at one of the busiest places I've ever been to, however, he does take his time with you. Due to a family history of eye problems I visit Dr. So and he makes sure my skull doesn't crush my eye balls. Awesome! Not sure if prescribes the devil's lettuce if that's what you are looking for. read more

Dr. So is just great! I have a family history of glaucoma and he is the person to see. He explained to me how glaucoma can be hereditary and passed down as well as how it is possible to treat it. Currently being so young, he is monitoring me every year to make sure that if and when something in my eyes change, we can take action sooner rather than later. He's very kind and very knowledgeable. He cares about how I feel and what's going on with my eyes and takes the extra step to make sure I'm doing ok. The clinic staff that he works with are great as well because they know the steps needed to take in order to make sure Dr. So can assess my visit quickly and efficiently. read more

Dr. So is the best medical professional I've ever had to deal with. I know that sounds... perhaps TOO glowing, but it's true. I was referred to him with a potentially severe eye problem, and he did NOT treat me like a number or just his latest appointment, nor did he try to rush me out the door. He gave me the facts straight, genuinely listened to my questions and concerns, and explained things to me in layman's terms without talking down to me. For the foreseeable - pardon the pun - future, I'll be visiting him every six months. I don't dread it in the least. I feel confident and comfortable in ways that I only WISH I could with other doctors. read more