Absolutely NO BEDSIDE MANNER. I was a first time patient. I made an appt to see him on a friends recommendation. His staff did all the things the Dr doesn't do then told me he's not in today. I specifically booked with him. I had to come back a month later to see him. He clearly would rather deal with a patient that's knocked out with an aesthetic than deal with a person that's awake!! No hello no introducing himself, hardly looked at me. Looked at computer and said in the future I don't need to even see him. YUP!! I WONT!! read more

I don't understand the negative reviews. I found Dr. Goodman to be very pleasant and thorough. He said my condition was from having too many birthdays! His staff was very pleasant. read more

Dr. Goodman, Dr. Goodman, now just Goodman. Where have you gone? Yes, I dropped the Dr. because that would mean you have some medical expertise. Over the last few years it is clear you have succumbed to the medical lies that have taken so many lives. And 3 years later you are still late to the party and falling for the folly of the covid party. Upon scheduling a follow up visit, I was told I needed to be jabbed and have a 'booster' to be seen. This was in June 2023, I thought I was being punked. Years ago, I picked the good dr for cataract surgery, and my partner's Lasik, because after a lot of research he appeared to be the best at his craft in the Bay Area. That was then, and now he still doesn't understand the mask does nothing, the "jab" does nothing but he requires it. Why? No logic or rhyme or reason to this  We requested our records and received them, and will find a Dr that is discerning and logical and understands the insanity of the last few years. The science is in, people. Not the false Fauchi science, but the real science. It was all a hoax. The medical establishment in 'Murica killed more people than the 'vid. I had it, I was sick as a junk yard dog, but luckily I was in Eastern Europe at the time so I survived. I will never trust my medical care to anyone who continues to think this was as horrific as the media made it out to be, and continues to require insane experimental protocols to be seen. Oh and by the way these measures are completely illegal. read more

I first saw Dr. Goodman when I got my lasik surgery from him years ago. A huge success! I have dealt with some other unrelated eye issues since then that Dr. Goodman either handled perfectly or sent me to the best specialist. I have had the best experiences every single time with him in every way. This could be a long detailed review due to the multiple medical conditions that I deal with, but Dr. Goodman seems to get it all and understands the importance of all of these interacting issues. Five huge stars ... I wish that he was my doctor for everything. By the way, it was a doctor who initially referred me to him for lasik years ago because when I asked about getting lasik the MD instantly said "Daniel Goodman". Best advice ever. read more

I just had PRK from Dr.Goodman. The entire process was smooth and recovery was much faster than what I expected and mostly painless(burning & watery eyes for first night tho) I heard most people need ~5 days to be able to see well and go back to work, but I was able to drive and work already on day 2~3! All the people who helped me including front desk, doctors, assistants are all nice and friendly, and felt welcoming. They made sure I was doing good and recovering post surgery. I would highly recommend them if you are considering getting LASIK, PRK or any eye related stuff! read more

I am sorry, but I would not recommend this place. First, the place is a production-line and I literally waited for 50 minutes before even being taken into the offices to have my eyes examined and being put through a battery of tests before even meeting the doctor. When I finally met Dr. Goodman, he seemed in a tremendous hurry and started dictating a message to my referring doctor WHILE I WAS IN THE MIDDLE OF ASKING HIM QUESTIONS, basically ignoring me. I have cataracts and need cataract surgery (which is covered by my insurance) but he tried to upsell me on getting specialized lenses that would also correct my short-sightedness implanted at a cost of $7,000 for each eye. I told him that was beyond my range (especially since there's no guarantee the lenses would continue to work given that as I get older, my eyes would continue to get weaker anyway and so the $14,000 out-of-pocket "fix" may not even last). As soon as I said this, he seemed to lose all interest and basically shuttled me out and told me to go to the billing person and ask them any other questions I have. When I went to the billing person, I was again given a folder about the new lenses they wanted me to get and another folder full of documentation about upcoming surgery details -- despite never having even agreed to doing the surgery. I was told that if there were any questions, that I could email both the front desk/billing person and/or the doctor. I emailed both Dr. Goodman and the front desk/billing person with questions and request for more information after getting home from the appointment. That was a week ago there have been no responses from either. I have decided to find another doctor to do the surgery. I am sure some people had great experiences here, but it seemed that if I was not opting for the pricey, out-of-pocket options, I was just not priority. read more

Dan Goodman used to be a great doctor but now his Goodman Eye Center is simply a cash machine. He doesn't care about quality of service as long it makes money. Take his optician who sells his eyeglasses. Unfortunately this fellow engages in lying, fraud and deception. Filling a simple eyeglass prescription becomes a game of how quickly customers can decipher the fraud that's being perpetrated. He will not be able to fill the prescription with any competence but rather than admitting his incompetence, he'll lead you on a whole adventure of lies. At the end, the eyeglass prescription is wrong and you've been charged over and above other stores. Do not patronize this business. You have been warned. read more

I should have written this long before now. My left eye was injured in the east bay. After a couple of days I was rushed to another lose the eye. My only hope was to see Dr. Goodman in San Francisco. When I met Dr Goodman I felt fortunate to be in good hands. While I had lost sight in the injured eye, Dr. Goodman felt there was hope but first he worked to save the eye itself.Eventually I received a corneal transplant to keep the eye in place. Of course this was a long process but my eye was saved and sight restored. The vision in that eye is different now but why wouldn't it be? Dr. Goodman and staff deserve praise for their knowledge and professionalism. I am eternally grateful. read more

Patients are treated on an assembly line. Long waits and poor customer service. And very bad communication. When the Dr told me that my nerves looked 'funny' I had to interrogate her to understand that I might have glaucoma. Who is working here? Are they qualified medical professionals? read more

I had PRK done last Monday and I'm seeing great! Most importantly, I had three eye consultations for eye surgery and I found his office to be the most thorough. His staff, from the front office girls to the assistants to the other eye doctors, they all have a fabulous bedside manor. Professional and they are all so easy-going. You feel like you can be friends with the people in his office because they are super nice! Now, why should this matter if I'm getting eye surgery? Well, I've had some not so pleasant experiences where the staff was much more aggressive about trying to get you to put down a deposit for your surgery right off the bat. The front desk girls at this other office were like robots, just doing their job and not warm at all. This mattered, especially when i would be seeing them everyday right after my surgery and dealing with pain and agony. I felt that I was thoroughly informed about what to expect during the procedure and after wards. Dr. Goodman also didn't make me feel like cattle, which was how I felt at another consultation place. I felt treated like an individual the whole time I was there and I definitely appreciated that. He gets an A in my book for his work and the team that supports him! You can read more about it in detail from my blog. http://www.xanga.com/teri8374/547165387/the-journey-to-prk-photorefractive-keratectomy-has-finally-come-to-an-end.html read more

Dr. Goodman's office is terrible and he's a terrible person. I don't recommend going here. I went to his office to get rid of something in my eye WHICH I FELT and he said that I was "Imaging things". He was basically gaslighting me, and he rolled his eyes at me 3 times. He didn't allow me to finish what I was suppose to say and his staff was so aggressive. I waited more than an hour to go to my scheduled appointment and this is how I was treated. He only spent less than 2 minutes with me, and he cut me off and seemed like he was rushing me to leave. I had a smile in the beginning asking how his day is and he was passive aggressive. DONT RECOMMEND!!! He disregarded the purpose on why I was there read more

I will not even give a star if the app gives me the option. The staffs are unfriendly and rude. The doctor is impatience and unwilling to listen to patient. We were in his office again. Waiting approx 20 mins after checked in, then stay inside the room and wait more than an hours for Dr. Goodman. When he came in, he did his normal check. We were telling the reason for visit. He checked and told us that he couldn't see any. He assured that nothing inside my daughter's eye and maybe allergy. He told us that he is pretty confident and he is good at that. Ironically, he told us to go for 2nd opinion if we would like to (if u are that confident, why do we need 2nd opinion)? Base on my personal experience on our 1st and 2nd visit, waiting time to see the doctor is definitely unpleasant!! Almost 1 hours 25 mins wait time with appt and no patient to listen, cut the patient, disregarding the purpose for the visit, I really don't recommend anyone going there. Dont recommend this office! read more

Earlier this year, Dr. Elizabeth Shen performed cataract surgery on both eyes. I now have better than 20/20 vision in both eyes. To say that she has given me my life back is not an exaggeration. But I can tell you that she is more than a highly skilled surgeon. She is principled, kind, and compassionate. She went out of the way to put my individual needs first. You could not ask for a better person or Doctor that Dr. Elizabeth Shen. read more

And as an update, more than 2 years after I had surgery here and paid more than $11,000 out of pocket, they are trying to collect money I don't owe and was never billed for (fortunately, I keep good records) Bad service and completely inaccurate billing procedures--give this place a pass. read more

I was diagnosed with cataracts years ago. The thought of the surgery to repair the cataracts scared me, so I just lived with the progressively poorer vision. Came a time when the realization that I was going legally blind finally overwhelmed my fear of the surgery. I scheduled a visit to Goodman Eye Center. Dr. Elizabeth Shen did my original examination. She was great! Walked me carefully and patiently through the various procedures and options. Explained why some options weren't for me because of my eye's physiology. We arrived at a Lasik procedure that replaced the cataract lenses with lenses that also corrected my vision. These lenses are finely adjusted in-place within in the eye via non-intrusive UV light to gain the highest degree of correction. Dr Shen cautioned me that due to an abnormality in the corneas of my eyes that I would likely need glasses to completely correct for the astigmatism. The end result is rather astounding. My eyes are now 20-15 and turns out I do not need glasses at all. Plus the severe yellow tint caused by the cataracts (of which I wasn't even aware before the surgery) is gone. It's a stunning thing to experience. Dr. Shen has a great personality and crazy-good skills and knowledge which she patiently shares until all questions and concerns have been answered. She under-promises and over-performs. She's simply kind of amazing read more

GREED! GREED! GREED! If you want to spend out the ass, this is the place for you. Got a scleral contact lens here 4 years ago @ $3,500. I knew they were expensive -- but I should have shopped around. You can easily find them at other SF providers for less than $2,000. The kicker? I called to have my records sent to my new Dr. They want $25 to fax. I asked if I could pick them up myself. Response: $25 regardless. This is revolting. Read all the reviews -- the money theme is a big one. I will be reporting them to the CA Attorney General's Office. Am googling what other consumer advocacy groups to whom I can report this greedy practice. read more

one star is for the front desk and wait times. Unless your appointment is the first of the day or right after lunch. expect to wait 45-60 min. if you need anything from the front desk, good luck. Asked for files to be sent to new dr weeks in advance and they were not even after going back and forth via email and phone at least 3x to confirm. When I called the front desk, before I could finish my sentence the woman at the front desk would cut me off and say "bye!" SO RUDE. I would recommend a smaller office that is more personable. read more

Only seldom comes the day when one is granted one of his life's fondest wishes. I've never liked wearing glasses and contact lenses, and I'd always said that if I had three wishes from a genie, one would be to correct my eyes. Well, in that sense, Dr. Shen is a genie and a miracle worker. The entire staff was friendly, direct, honest, and comforting through the entire process and now I have better than 20/20 vision. Thank you, Dr. Shen! read more

This place exists to sell products. They want to write you a prescription and be done with you. You'll almost never see an ophthalmologist, just an optometrist. They'll try to upsell you unproven treatments. This is a bad operation. read more

I stopped in here a couple weeks ago when I was on vacation in SF, after my luggage was stolen from my vehicle along with all my contacts supplies for the weekend. The office staff was gracious enough to provide me with a scleral lens inserter and remover plungers. They were definitely a bright light on such a horrible day. Thank you for your kindness. read more

Very thrilled by the great work of Dr. Goodman and his Staff! My Husband and I both have had Cataract Surgery very successfully done by him! Thank you so so much! Love from Toby and Joe PS Love our Toric lenses! read more

Poor front desk. I could not see the doctor for the follow up. I did not need to wait a month to see an optometrist who is not even going to review my blood results. read more

I got my Lasik done at Goodman Eye Center in March 2021. This was one of the best decisions I've ever made, and I'm so happy I chose Goodman. From the 1st consultation until the post-op checkups, I only had positive experiences with every person at Goodman. Unlike other Lasik places, they did not pressure me to rush the process, and instead made me aware of all the risks involved. They took more scans before determining that I was a good candidate. They were flexible with scheduling and understanding that I wanted to wait so I could use my FSA. The day of, the operation went smoothly and calmly. Dr Goodman talked me through each step and I barely felt anything. He also gave me drops, sunglasses, and an eye cover to use during the first week after recovery. Right now, my vision is already better than 20/20. I was previously -4.0/-3.75. The discomfort after the operation only lasted about 12 hours, and even 3 days after the procedure, I no longer had side effects or light sensitivity. It's incredible to not need contract lenses or glasses. My girlfriend is getting her Lasik done at Goodman Eye Center next month, and I highly recommend this practice to anyone who's a good candidate! read more

This is what my wife and I experienced. "I had been a patient of Dr. Goodman since the 90s when I was a child. I moved back just recently and last July I made an appointment for myself and my husband. We arrived 20 minutes early and found the waiting room filled with 24 patients waiting for their appointments. Everything was fine until we realized that this was going to be a long morning. We waiting 50 minutes to be called, this was a double appointment so we waiting in the exam room together. Then we waited for another 30 minutes when we were finally graced with someone's presence. My husband when first (glasses and contacts prescription updates) She took the measurements and check out his eyes. Then after 30 minutes of my husband being in the chair, it was my turn to jump in. That's when Dr. Goodman finally appears. He then looks at my numbers, I even reminded him who I was and asked how his sons were doing and small chit chat. Then he did the same things that Dr. Su was doing and measure and took numbers done and told me how they had changed from my current prescription. After 15 minutes with me, that was it. Then my husband switches with me and he had his eyes rechecked again by Dr. Goodman for 21 minutes. Dr. Goodman then left and the other doctor continued the exam and moved to the measurements of the contact for my husband. She gave him some lenses to check out and then came to the conclusion to what numbers my husband needed for his new contacts but they didn't have any trial samples to give so she said that she was going to order them and we would be called to pick them up within 2 weeks. This was another 15 minutes. We then left and went to the front desk to check out and pay our co-pay for the visit. This took 16 minutes because there was a line of 6 patients checking. They had someone else come to help us check out. They charged for the visit and we paid the 25 per person copay my insurance has written on the card. The man didn't seem to know what he was doing because it took him 14 minutes to figure out what the amount was that we needed to pay and he even called his supervision to help him with the card machine. He then also mentioned that they would call and or email to let us know when the trial contact lenses were going to be ready for pick up. Our appointment was for 9:00 am and we left the office close to noon. That's 221 minutes of time wasted at Dr. Goodman, MD office. Wasted because after 2 weeks we never got a call or email to pick up contacts. I called in by week 3 to ask when were these contacts going to be ready and the receptionist said that there were no notes or record of trial lenses having been ordered. At this point I said nevermind and that we would order them from somewhere else. 1 month passed and so I went to get my new glasses updated (at a local place on Chestnut St in the Marina) with the prescription given to me by Dr. Goodman. 8 days pass and my new glasses are ready, my husband picks them up and that night I put them on to find that I can't see with them. Everything has an edgy and fuzzy look and so I return to the glasses shop and ask why I am having a hard time seeing. Dr. Rich looks at my Goodman prescription and then my old one from when I was seeing a doctor in Pasadena, CA to compare. He then tells me that there was a huge mistake, the precision that Dr. Goodman gave me was a weaker prescription that was I had before, significantly weaker. I then decided to call my previous glasses to shop in Pasadena and ask him to look at both prescriptions and give him his opinion. He also confirms and said that Dr. Goodman precision was indeed significantly weaker and that he advises me to avoid driving because I would most likely risk my safety and others. So I return to Dr. Rich on Chestnut and made an appointment to have my eyes check and get an accurate glasses prescription as well. I called the office to inform them of this huge mistake that was not only made by Dr. Su and Dr. Goodman. They offered to have me return to fix this but I declined since they made too many mistakes made on my glasses prescription by two doctors! My husband then decided to make an appointment with another doctor through Sight for Sore Eyes on Fillmore since we can't trust the prescriptions from Dr. Goodman given everything that went wrong. I didn't write this review because I was so over it and just wanted to move on. But last month I received an invoice from Dr. Goodman for $400 for that same appointment I and my husband attended. This appointment took place on July 2018 and I received the letter invoice in June 2019. I had never been contacted by Dr. Goodman's office before regarding this bill and when I called to speak with someone the receptionist was clueless and couldn't explain anything. I highly advise that no one should ever go to see Dr. Goodman or Dr. Su at the office because this is a puppy mill for people's vision." read more

I'm still very happy with Dr. Goodman's services. My initial round of hyperopic LASIK left me still a diopter short in the left eye, with a very slight amount of remnant astigmatism. Undilated, I could see well enough to study and do very well on the GMAT, but after dilation, my left eye would stop accommodating, and reveal that it had been under-corrected. As with contacts previously, I felt able to focus with one eye or the other, but not both at the same time. After getting a second opinion from the academically most renowned LASIK surgeon in the Bay Area, I went ahead with a "touch up" for one eye. Dr. Goodman pointed out that I should not expect "super vision," but he was willing to see if he could improve my left eye from 20/20 to 20/15 to match my right eye. (Given the vast improvement, and that I only ended up a diopter off in one eye, I was a borderline case for a "touch-up.") I'm only a couple weeks post-touch-up, but he seems to have achieved that goal. While the flap in a touch-up may be hard to lift (it was for me), it's worth waiting longer for the touch-up if you're hyperopic, as your Rx/vision will take longer to stabilize. I can't think of any shortcomings, to be honest. Perhaps I was most grateful that Dr. Goodman's office is only a few blocks from where I live, so follow-ups are quite convenient. Dr. Goodman's VISX S4 IR is on the second floor of a wood-construction building, and I can imagine a heavy vehicle passing by on Bush St, shaking the premises, and slightly misaligning the laser. But in all likelihood, eye movements may result in similar, slight inaccuracies. I'm happy that in between my initial LASIK and my touch-up, the iDesign scanner has now been FDA-approved for hyperopes. I know the doctors took scans with both scanners prior to my touch-up, but I was unable to confirm that Dr. Goodman used the newer scanner's data for the touch-up. I think it also makes sense to consider a doctor who has a choice between the VISX and the Allegretto, but I'm a hyperope who opted for the VISX, despite its longer lase time. I'm happy for those who can do their full treatment with iDesign, and even happier for those who can receive treatment with VISX's next laser (short op times like the Allegretto), or whatever Alcon comes up with next. Both lasers get a fair number of software updates as well, though there's minimal data on the improvements of outcome per software revision. Some day the data around LASIK success stats will become more transparent; until then, you'll just have to do as much homework as you can...then simply hope for the best! read more

At my recent appointment, there were about 12 to 15 people that had been booked for about the same time. After waiting for 45 minutes, I finally left as there was still no clear time when they would get to me. (Reception staff was nice, but didn't really care). This is a real eye factory, so don't expect any personal service, or any care for you individually. read more

I had been a patient of Dr. Goodman since the 90s when I was a child. I moved back just recently and last July I made an appointment for myself and my husband. We arrived 20 minutes early and found the waiting room filled with 24 patients waiting for their appointments. Everything was fine until we realized that this was going to be a long morning. We waiting 50 minutes to be called, this was a double appointment so we waiting in the exam room together. Then we waited for another 30 minutes when we were finally graced with someone's presence. My husband when first (glasses and contacts prescription updates) She took the measurements and check out his eyes. Then after 30 minutes of my husband being in the chair, it was my turn to jump in. That's when Dr. Goodman finally appears. He then looks at my numbers, I even reminded him who I was and asked how his sons were doing and small chit chat. Then he did the same things that Dr. Su was doing and measure and took numbers done and told me how they had changed from my current prescription. After 15 minutes with me, that was it. Then my husband switches with me and he had his eyes rechecked again by Dr. Goodman for 21 minutes. Dr. Goodman then left and the other doctor continued the exam and moved to the measurements of the contact for my husband. She gave him some lenses to check out and then came to the conclusion to what numbers my husband needed for his new contacts but they didn't have any trial samples to give so she said that she was going to order them and we would be called to pick them up within 2 weeks. This was another 15 minutes. We then left and went to the front desk to check out and pay our co-pay for the visit. This took 16 minutes because there was a line of 6 patients checking. They had someone else come to help us check out. They charged for the visit and we paid the 25 per person copay my insurance has written on the card. The man didn't seem to know what he was doing because it took him 14 minutes to figure out what the amount was that we needed to pay and he even called his supervision to help him with the card machine. He then also mentioned that they would call and or email to let us know when the trial contact lenses were going to be ready for pick up. Our appointment was for 9:00 am and we left the office close to noon. That's 221 minutes of time wasted at Dr. Goodman, MD office. Wasted because after 2 weeks we never got a call or email to pick up contacts. I called in by week 3 to ask when were these contacts going to be ready and the receptionist said that there were no notes or record of trial lenses having been ordered. At this point I said nevermind and that we would order them from somewhere else. 1 month passed and so I went to get my new glasses updated (at a local place on Chestnut St in the Marina) with the prescription given to me by Dr. Goodman. 8 days pass and my new glasses are ready, my husband picks them up and that night I put them on to find that I can't see with them. Everything has an edgy and fuzzy look and so I return to the glasses shop and ask why I am having a hard time seeing. Dr. Rich looks at my Goodman prescription and then my old one from when I was seeing a doctor in Pasadena, CA to compare. He then tells me that there was a huge mistake, the precision that Dr. Goodman gave me was a weaker prescription that was I had before, significantly weaker. I then decided to call my previous glasses to shop in Pasadena and ask him to look at both prescriptions and give him his opinion. He also confirms and said that Dr. Goodman precision was indeed significantly weaker and that he advises me to avoid driving because I would most likely risk my safety and others. So I return to Dr. Rich on Chestnut and made an appointment to have my eyes check and get an accurate glasses prescription as well. I called the office to inform them of this huge mistake that was not only made by Dr. Su and Dr. Goodman. They offered to have me return to fix this but I declined since they made too many mistakes made on my glasses prescription by two doctors! My husband then decided to make an appointment with another doctor through Sight for Sore Eyes on Fillmore since we can't trust the prescriptions from Dr. Goodman given everything that went wrong. I didn't write this review because I was so over it and just wanted to move on. But last month I received an invoice from Dr. Goodman for $400 for that same appointment I and my husband attended. This appointment took place on July 2018 and I received the letter invoice in June 2019. I had never been contacted by Dr. Goodman's office before regarding this bill and when I called to speak with someone the receptionist was clueless and couldn't explain anything. I highly advise that no one should ever go to see Dr. Goodman or Dr. Su at the office because this is a puppy mill for people's vision. read more

I am way overdue writing this review because I don't like writing bad reviews. But I feel I must share my experience. I saw Dr. Daniel Goodman for Cataract surgery. I was shown several options. They explained the options to me. There was one in which you would have good vission, but will still need glasses in order to read. This was the cheaper option. There was another that would allow you to have both better vision and read without the need for glasses. This option was the most expensive one. I believe I paid more than double the price. It was way over 10 thousand dollars. I would have to check the exact amount. I picked the most expensive one thnking I won't ever need to wear glasses. Unfortunately, soon after the surgery, I noticed I would need very bright light in order to read even a menu in a restaurant. I could see far away well, but not with any kind of reading. I needed a flash light to read most things. The best vision for me was to sit under the sun. Sunlight allowed me to read. I have had to get bifocals for reading. I cannot see clearly without them. I am sorry I waited a few years to write this review. I feel I must. read more

At the risk of sounding like hyperbole, there is no denying that Dr. Goodman saved my life. After a flash of light in my right eye one Friday afternoon, followed by one half of my right vision going black, I went to the Goodman Eye Center because they would see on such short notice. Dr. Aung saw me, as Dr. Goodman was gone for the day, and recognized a clot in my eye. The next day Dr. Goodman must've been looking over the previous days' charts ... on a Saturday! He immediately called me and told me that the clot in my was a clear sign of an imminent cardiovascular event. He told me to go to the ER right away, with instructions of what to tell the doctors to look for. This ended with major heart surgery and my having a new lease on life. I am able to write this review today because of Drs. Goodman and Aung. While much of my retina has miraculously healed, I still have a bit of vision loss in my right eye. It is a constant reminder to me of God's grace and Dr. Goodman's commitment to his patients' total health. I've gone back to Dr. Goodman's office about half a dozen times for routine observation of my retina. All of his staff has always been great. Needless to say, I highly recommend the Goodman Eye Center. read more

I recently had cataract surgery in both eyes. Dr. Elizabeth Shen in Daniel Goodman's office performed my surgeries. Dr. Shen was able to assure me that, despite my fear, I would be happy with the results of the surgeries: I would be able to see. Because of the pandemic, I delayed dealing with my cataracts, which meant that I basically had no vision in my left eye (my cataract was severe) and my right eye vision was poor. Because of her ability to convey to me how critical the procedure would be to my sight and her bedside manner that was comforting and reassuring, I was able to move forward confidently. I now have 20/20 vision in both eyes, the first time since I was 11 years old. Dr. Shen is an excellent surgeon who instills confidence and is someone who made me feel calm and reassured during the process. read more

I tend to agree with Aidan F. on this one. This practice is a surgery factory! I went to see Dr. Goodman on Friday to find out about LASIK. Upon entering, I noticed the waiting room was packed with at LEAST twenty people. The receptionist scanned her list for my name (clearly, I wasn't the ONLY one with an appointment at my designated time). I waited smack dab in the middle of the waiting room and filled out the new patient paperwork while standing up. Next, I'm told the wait will be about 30 minutes. What?! Guess the appointment didn't really "count". I had to run and add additional time to my meter while waiting. The LASIK evaluation consists of being examined by one of Dr. Goodman's assistants. This part was quite thorough and I have no real complaints. What I do not like about this place is the tremendous mark up Dr. Goodman charges for supposedly being the "best doctor in SF, bay area, world" yadda yadda. LASIK and PRK cost $6500 here. In comparison, my mom paid less than $2000 for a job that was described by many eye doctors as "stellar." I truly felt like a number. In fact, this place could probably run BETTER on a paper number system. I spent less than 5 minutes with Dr. Goodman, who is doing business based soley on his reputation. He performs surgeries on hundreds of people he has spoken to for less than 5 minutes. If this is your cup of tea, run here for $6500 LASIK or PRK. I'm going to keep looking for surgeons and report back. read more

Waited an hour in the office, was examined and interviewed by someone I thought was a doctor, until she said she would get the doctor who came in and introduced himself (not Dr. Goodman), who didn't know how or what to do. had to consult with another doctor outside the door!!!!! After almost two hours I decided, when I saw Dr. Goodman just standing in the hallway overseeing (?) and smiling at me as I left- that i would not return. Didn't want a follow up at this place. Unprofessional, unorganized and the residents were not quite ready to see patients and should not be seeing patients (not without the doctor overseeing or teaching them and obtaining consent from paying patients). Not advertised as a teaching office and I wasn't given the choice, in the first place. read more

I called into Dr Goodman's last TUESDAY as I woke up with a severe eye infection after flying home from Europe the day before. I had a glaucoma [hard to get] laser procedure scheduled for THURSDAY afternoon that I would have to miss if the eye was not well by then. Erica answered the phone, I gave her the detail asking for a quick appointment. She offered me THURSDAY morning I replied that in that case I would have to cancel the Thursday afternoon appointment as my eye would not be healed within a couple of hours. Nastily, she said, "I didn't ask you to cancel your appointment". I agreed she had not and asked for an earlier one. She asked me to photograph my eye and send it to her to see, I agreed. But I found that I could not get close enough to show the degree of redness or puss. I called back and spoke to Tiffany, told her I tried to photograph my eye per Erica, but had failed so please to ask one of the doctors to call me and to first talk to Erica who had all the detail. Early WEDNESDAY afternoon, I called back again and Erica picked up the phone. I told her I had not received a call from a doctor, she replied that she was still waiting for the picture of my eye. I told her I called back an hour or so after she and I spoke on TUESDAY and told Tiffany that it was not possible and asked for a doctor to call me. Erica said, "I was not given the message". I asked if she was saying that it was it was Tiffany's fault that I had not been called? She laughed and said she did not say that and added that I would JUST HAVE TO WAIT UNTIL A DOCTOR CALLED ME BACK. Astonished, I repeated her words and she repeated them back to me yet again and she hung up on me As you can guess, there was no call. So who is running the practice? Does Erica on the front desk decide who, if or when a patient can see a doctor in the practice? This situation could have had more serious repercussions for me and all because a nasty girl, in a support, not medical position in the office, flexed her power muscle at patient whose only mistake was to ask for an earlier appointment than she was willing to 'bestow'. If you call there, ask the name of the person who answered the phone and watch out if it is Nasty Erica. . read more

I'm reluctantly changing my review to two stars. I still think the doctors and staff are top-notch and very thorough, but the lack of consideration for their patients is appalling. While I was initially seen promptly, after my exams were finished, I waited 30 minutes to be seen by Dr. Carson. No explanation, no apology. Oh, and they put so much dilating drops in my eyes that I couldn't see clearly even 6 hours later! Yesterday was my last visit. Time to find someone who respects the patent's schedule, not just their own. read more

I suppose it's unfair for me to give Dr. Goodman one star, because I never met him. You see, I came in for a 3:45 appointment yesterday with Dr. Goodman. I sat in the waiting room for 45 minutes, before approaching the reception staff and asking how much longer the wait would be. "Oh - we're just waiting for a room to open up." No apologies - just matter of fact. So 10 minutes later a room opens up. I sit in the diagnostic chair form another 20 minutes. Alone. So I get up and leave. I went to the receptionist and told her I was leaving. Without saying a word, she got up, walked over to some other doctors, and then came back and said "...but Dr. so-and-so (not Goodman) is ready for you now." I said that I had already waited too long, I had come to see Goodman (my retina specialist referred me), and that I was going. At least they were nice about giving me my co-pay back. All told, 1 hour and 20 minutes of waiting and no apologies. The funny thing was that while I was waiting, the receptionist must have made about 10 calls to people who didn't show up that day. I'm thinking "How can so many people miss their appointments, and this guy still be over an hour behind?" read more

Daniel Goodman, In my mind the "Go To" Eye Surgeon. He did my wife's Lasik - great outcome, my Son's cutting edge (no pun) preventative surgical procedure - great outcome, and just recently, my two cataracts - unbelievable outcome. I see, I see, like never before. Soup to nuts, it was the best medical experience I've ever encountered. Great, convenient office with parking. Personable, knowledgeable, respectful staff. The optometrists are thorough and patient with an "On time percentage" of 100%. I've been there for 7-8 appointments and have never waited more than 5 minutes. The Doc himself - a rare gentleman who takes the time to check you out and explain things, he even calls the evening after surgery to see how you are feeling. A rarity in this day and age. read more

This review is for my experience having LASIK with Dr. Goodman. As far as I'm concerned, when it comes to doing anything as utterly insane as having a laser reshape my cornea, the only thing that matters to me is going to the best doctor possible. Yes, there were nearly thirty people in the waiting room when I came in for an evaluation, yes, the whole staff in general is pretty much all business, yes, it's expensive, and yes, there were already two others donning the same dark glasses as me when I came in the morning for my follow up appointment. So? I have 20/20 vision now. And yes, maybe Dr. Goodman could be a bit warmer and fuzzier, but hey, he gave me a hug after the surgery and told me I did great! And he's seeing me next week for my second follow up instead of me going to my optometrist because I'm moving to the east coast next week. If this were a doctor I planned to see on a regular basis and actually develop a relationship, then absolutely, not having to wait beyond your appointment time and a little more relationship building would have been nice. But seriously, would you prefer a warm and fuzzy doctor or fuzzy eyes? Four and a half stars because I wish I'd been warned how terrifying the actual procedure was and taken a valium. read more

I guess it was a good sign to see Speaker Nancy Pelosi in the lobby early on in my affiliation with Dr. Goodman. I had a PRK in my left eye and LASIK in my right eye last September. Before I "retain" a physician, I check with my medical malpractice pals to see if they have sued a doc (bad) or used him/her as an expert (good.) I was told that everyone (both defense and plaintiff) try and get this guy to testify for them. I asked Dr. G about it, and he says he didn't enjoy testifying; he is just fine providing patient care. Sounds good to me. Not only did the surgery go flawlessly, but the after care was spectacular. They didn't even charge me extra for an unrelated corneal abrasion that happened during my recovery period. Way cool. Dr. Goodman, the reception staff (Judy and Tiffany) and the other doctors (Drs. Su and Carson) were professional, took their time with me, and I have been referring many of my friends ever since. read more

My previous, detailed review was deleted by Yelp because, according to them, it did not meet their "guidelines", despite my having written a number of negative reviews with no problem. This one was no different. Though they may do it again, going to give it one more try. In short: there are serious management and quality issues with this practice. There was one OD there, Dr Carson, who was good but ultimately left. My experiences after they moved were stunningly bad, and I am now being treated elsewhere. Avoid. read more

Great experience. Woke recommend to family or friends for LASKIK. The office is clean and all the staff were professional. They don't treat you like they would in the hospitality industry, but quite honestly you are probably there for one reason. To review your eligibility for LASIK and then undergo the procedure. I was a good candidate and had the procedure done in less than 15 minutes. Dr. Goodman and his staff are so organized and quick about the procedure you don't really have time to be nervous. The only thing I can even closely relate to pain during the procedure was the pressure the suction cup exerts in the eye before they cut the flap in your cornea with a laser. That is gone quickly. As soon as the surgery was over i had improved vision. I went strait Holme and my amazing girlfriend took care of me. Basically I took the drops and painkiller and sleeping pill they recommended and slept. The first four hours I couldn't sleep and it was uncomfortable. Then I are some homemade chicken noodle soup and slept until 7 am the next morning. Came in for my post op and I am 20/20! Slight bit of haze that will dissipate as my eye tissue heals. But so far this process has been easy, clear and well conducted. Thank you Dr. Goodman and staff! read more