My current insurance company kept raising rates significantly when I never had a home or auto claim…read moreor any tickets. Paid for a new roof myself and went shopping. Caitlyn was my agent and she found several discounts and put together the best quote. It was more than half my current homeowners premium with a $100k more in home coverage value. Auto was 2/5 of my old policy. Caitlyn is very knowledgeable and super nice. Thumbs up!

After decades with State Farm and two years of Geico almost doubling our premiums we just called…read moreDavid since he is our agent for our subdivision's HOA insurance. He gave me two quotes; one was better coverage and a lot less than Geico, so we made the change! What an impressive and knowledgeable agent to finally have on our side after all these years. Thanks David!

Horror Show; the "Take Your Money and Run" Insurance Agency. I have a situation with a claim and,…read morehave called the office several times and have been referred to a useless licensed rep every time whom I have left several messages for over the last 30 days and never heard back. I also had the receptionist send an email to the owner in hopes that he would intervene, but he is nowhere to be found. After getting the runaround for almost 2 months on a hail claim to American Family, I called my agent on October 10, whom I paid $7,000 for insurance just 5 days prior, to help. The receptionist said that I would get a call from the licensed rep later that day, which never happened. The following day I stopped in the office, described what was going on to the receptionist, and again she told me that I would get a call from the licensed rep. Never got the call. I called again 6 days later and told the receptionist to have the licensed rep call me, and also requested an email go to the owner about my claim with American Family. I called again on October 24 and spoke with the receptionist and asked for her or the licensed agent to review my policy, as the policy said that my damages were covered which American Family said they were not. It is now 30 days after the initial call for help from this agency, and I have yet to get a call from the licensed rep or owner. My next correspondence will be to the Better Business Bureau and to the Colorado Department of Regulatory Agencies. Useless agency; do not use this unprofessional insurance agency.

If I could get away with zero stars, I would do this. I was a customer for many years. Let me start…read moreby saying when you call their office you don't ever reach anybody you have to leave a message and they may or may not call you back at their convenience. When my father died in November, I called the cancel my vehicle policies and a rental policy, apparently Anissa said that I needed to pay whatever insurance there was. I don't remember that conversation because I was dealing with planning my father services, I lived in another state I had been traveling back-and-forth, etc. They sent me to collections because I did not pay that if I had been told I would've paid for that over the phone right then. Their communication is terrible. They are not nice people they are rude on the phone. You can never reach them. Save yourself and if you're gonna go with American family find another agent that is actually helpful to you.

While the agent seems like he'd be fine, the young woman that answered the phone, and said she…read morecould make policy changes, was argumentative and difficult, at best. I felt like I was talking to a teenage brat. When she continued to argue that State Farm's app doesn't drain batteries, I told her I didn't want to talk about the subject anymore but that I just wanted to make policy changes. She told me that I was rude. Aghast, I said that I was just trying to make some policy changes, but she insisted on arguing and even talking over me. I told her I was done talking to her and that I wanted her boss to call me back. In the meantime, I called another agent in the area to ask if he wanted my business because I never want to have to deal with that woman again.

Amazing team, Great group of people to work with! Doug and his team go above and beyond what is…read moreexpected. If you are looking for a knowledgeable insurance team give them a call!

The folks in Ed Bowen's office offer the best customer service I have ever experienced anywhere,…read moreand it's been consistent over many years. I really appreciate all of you!

These guys rock! The office staff is so friendly and helpful. They always return calls promptly…read moreand treat you like you are really important to them. I know I probably pay more for insurance with a brick and morter company but the extra service and just knowing they have my back is worth it. After all, isn't that the essence of insurance. Everytime I have talked to Ed Bowen he is very knowlegable and helpful. He is really more than just an insurance saleman as some would say -- I see him as a life protection consultant. They have always been there for me which is why I have been a client for over 30 years and will continue to be until they pay out my life insurance policy.

Jordan is very personable and knowledgeable. He goes over and above in describing each facet of…read moreour home and auto insurance policies to ensure that we fully understand everything and reviews everything on a yearly basis to make sure our policies are up to date. I highly recommend Jordan for all your insurance needs.

We really appreciate Jordan's professionalism and patience. He and his office take a very…read morepersonalized approach. He's always responded to my emailed questions immediately with helpful and informative answers. I would highly recommend!

After calling multiple insurance companies to get a quote and overwhelmed, State Farm (Sarah S.)…read morecalled me within 2 minutes of my online request. Sarah made me feel like she truly cared about my coverage concerns and answered all my questions with professionalism and care! I haven't spoken to someone who actually takes the time to listen to my concerns BUT Sarah went above and beyond! Sarah went out of her way to mail us a thank you card within a couple of days of our conversation and she hand WROTE IT!! WOW!! Not to mention the follow up calls and emails. I am extremely satisfied with State Farm's (Sarah's) response and attention to detail. Thank you!!

I've been with State Farm for decades, but with an agent in Denver. I moved to Longmont more than…read more20 years ago and a variety of factors led me to decide recently that I needed to find a local agent. I had a choice of local State Farm agents, but research led me to Morgan Parker, for whom I am very grateful. Once the electronic transfer of my policies (home, auto and umbrella) was complete, I sent an email to Ms. Parker letting her know that I was interested in making some coverage changes. She responded promptly by phone. She asked questions, listened carefully, and had already come prepared to our initial conversation with some ideas based on my email communication. She was patient in explaining my options and the reasons for her recommendations (vs. other possible options). By the end of our phone conversation, I had what I needed. All that remained was for me to DocuSign an Acknowledgment of Coverage, which arrived in my email Inbox right after our phone conversation ended. It is worth noting, too, that I had called Ms. Parker's office prior to transferring my policies and spoke with a member of her staff who was friendly, forthcoming and knowledgeable in responding to my questions and concerns.

Follow up to last week: I never spoke to an agent, it was…read moreall online. Today got a ph call from a "Travis" calling me Sammy to talk about my policies. Today got an email that I didn't get a good rate b/c of my credit rating. My credit rating is 811, so, WTF? I promise NEVER to use GEICO again.

We called Steve Allen with Geico in Fort Collins, CO today to get a quote for my sister for car…read moreinsurance after she was dropped from her previous carrier. I called Steve after my sister, who has a learning disability, relayed to me that Steve wasn't willing to email her a quote. I thought that was strange, even though we understood that the quote could change depending on how long it took for us to decide on a new carrier. I was able to talk him into writing an email but he then became short with me. Apparently he is the owner of this company and it doesn't make sense to me that he would not be helpful when we were trying to buy insurance from him.

Ryan, Jackie, and the entire Fort Collins Insurance group are absolutely wonderful! Ryan and his…read moreteam made it extremely easy for my wife and I to switch our insurance while we moved from our townhome into a new house, helped us get renters insurance for a short period of time while we were in the transition, and saved me a bunch on my car insurance. When it comes to stuff like this, the less I have to be involved, the better, and Fort Collins Insurance made this unbelievably easy. If I could give them 10 stars, I would.

Great affordable service. Need I say more???? I will!!! The staff are knowledgeable, friendly and…read morego out of their way to ensure I get exactly what I need for coverage.