When we decided we would start looking for a house, we initially worked with another realtor couple in the Louisville area, but they didn't seem to really understand what we were looking for. We contacted Team Panella, and in our first meeting, I realized Scott had a better grasp of our needs in 30 minutes than the previous realtors did after a couple weeks of showing us several houses and getting our feedback on each. We thought we were "just looking", and didn't plan to buy for another 6 months or so, when our lease was up. But Scott showed us so many houses that were a good fit and in our price range, that we ended up making an offer on a house. When that offer wasn't accepted, because the sellers accepted another, higher offer, Scott reassured us that it wasn't the only house on the market that we would like, and we'd probably find something better. He was absolutely right. A few days later, he said he found a house that had just hit the market, and he thought it was perfect. We saw it and agreed, and our offer was accepted. We've been there for just over three years now, and we still love the house. We were first-time home buyers, and Scott was great about helping us navigate the process, finding all the various inspectors, mortgage brokers, etc, that are part of it (but without pressuring us to use anyone in particular). He made sure we always understood what was being done, and what would be coming up next. When it came time to move into the new house, they even let us use their box truck. When the truck had mechanical problems the day of the move, the Panellas were on a family vacation, but when Scott got my message, he called me from the airport, arranged for a tow-truck, and a replacement U-haul. He definitely won my loyalty that day! When the kids move out and our needs change, I will definitely be contacting Team Panella again. read more

I worked with Scott in 2008 to assist with my home search. He was such a friendly and knowledgeable source of information. He guided me through the process and I would definitely return to Team Panella for future real estate needs. I would also definitely refer friends and family to them as well. Thanks Scott!!! read more

Scott and his team helped us secure a home for my mother in the east end of Louisville. We were very happy with the service that Scott and the Keller Williams team provided. Scott's team helped with explaining everything very clearly to my mom and made the experience a family affair. read more

I worked with Team Panella and was disappointed. Scott Panella was recommended to me by another agent, that I had worked with successfully selling my house, in another state. Upon meeting Scott he was friendly and sounded like a stand up guy and introduced another member of his team, Adam. Well, Adam became the primary agent showing us around. The problem is the 1 time Adam was showing houses he seemed preoccupied by his phone. Seemed cocky, had his name on his belt like someone was going to take it (honestly, I wondered if his mom puts his name in his underwear as well, so he don't lose it in real estate camp). After the day of not wanting to be bothered my wife and I said we wanted to check out open houses that Sunday and we would get back to him. Well, we did and asked him to get information for two separate houses (I sent it in text so he had a digital copy of what I wanted) and also sent the information to Scott to make sure. Adam only got information on one of the houses and totally dropped the ball on the other. So I tell him I still want to know. The next thing I get a message from Adam that he has great news. I'm thinking he got the information I asked for. NO, the other house is on contract and asked me if I want to put an offer in on the only house he got me information on. I'm not sure how that is good news other than he thought he I would automatically put an offer on the one place and his job was over with doing very minimum work. Well, I gave them another shot at listening and following directions. It's a week or so later and I see on Zillow that a property was taken off market and then put back on, so I ask Adam about it via text (mind you, it's kind of late at night so I'm not expecting an answer until morning). Adam gives me a BS answer (an answer that was generic about how some sites update and others don't. Nothing about the question). I'm like let's try this again so you can look before answering. Again more BS. Finally, I screenshoted what I was talking about to him so he can see since so far he is 0-2 in answering my question and it's clear that he hasn't looked it up. So for a third and final time about BS answer. Now I don't know how hard it is to be honest and say I don't know, let me check tomorrow when I can talk to the other agent or anything other than a generic response clearly showing that you didn't even look or check. That's when I had enough a fired him on the spot. Then I get told by Adam to calm down and we can talk tomorrow because that would be better. I was like I'm sorry I meant you are fired since the first time I used your instead of you are/you're because this is all via text (I like digital proof also less confusing). I also email Scott to let him know what had transpired. I get messages on my phone about how sorry he is and he knows he can make it right and how he still wants to be my agent and how they take referrals seriously. All I'm thinking is that he is acting like a crazy ex girlfriend by the way he is calling me. Also thinking that if he took referrals seriously, why did he even have Adam work with me to begin with? He also said he was surprised by Adam. Hell considering their website says Adam works with the homeless, I figured helping me would up his alley since I'm staying in my brother's basement with my wife and two kids trying to find a place to live since I just retired from the military. I also see from thier website that Scott also does volunteer work. So now I'm like, maybe he doesn't really care about his actual job, or maybe if I was a goat he would have listened to my needs the first time. Then he reached back to the person who recommended is to him and got my wife's number and tried to plead with her. Snitch move, but I get it. The only thing is, if you are really trying to earn my business, how come when you called me or my wife, Scott did not bring the information that I asked Adam for to begin with. Like does he not talk to his employees. I guess not. That's probably why he was surprised because he doesn't listen to clients needs or communicate with his staff. Or if Scott wanted my business, why did he not continue to send me listings and ask to show them to me. All I'm saying is that if someone wants me to hire them back, they need to give a little extra and earn my trust back. He showed me no more listings, never gave me my answer, nor did he offer any kind of incentive if I hired him or his team back. Now I have had a month or so to cool off, I figured I would write this review. Maybe he is good as a seller's agent just not a buyer's agent I guess. read more

I have worked with Team Panella and Scott Panella on more than three occasions for almost 5 years in regards to Successful Real Estate Transactions. I am a Realtor in Cincinnati, and I refer Team Panella anytime my clients need to move to Louisville or sell a home in Louisville. Each time I have sent a client to Team Panella, the client has circled back to me personally and thanked me for the connection. The first client I referred sold a home after being on the market for quite a while and unsuccessful with another agent, Scott sold the house! The second client sold an upscale home with them, and then made a great purchase for their family as a result. Finally, a client of mine moved from Cincinnati and purchased their first family home with Scott. I can count on Scott and his group to get the job done, take careful and great care of the client, and accomplish their goals! He is and his team are a great resource in and around Louisville KY! read more

As first time home buyers, my boyfriend and I had a million questions and were not sure where to start. We are so lucky to have come across team panella! From the very first house we looked at up until we got our keys our realtor Laura Mosher was phenomenal. She was helpful, organized and down to earth and was just as excited as we were at closing. Misty was amazing at expediting things along and always keeping us in the loop with every aspect of the home buying process. We love our new home and we have Laura and team panella to thank!!! read more

We recently purchased a second home in the Louisville, KY area and had the great fortune to be introduced to Scott and his team. We got his contact from a friend of a friend sort of thing as we knew absolutely no one in the area and man did we get lucky. I'm a pretty picky guy when it comes to knowing exactly what I want and how I want it done and Scott was the man for the job. He emailed what seemed like hundreds of options for us and then once we narrowed down the choices to a dozen different properties, he actually went out and facetimed with us so that we could see them first hand! We flew up to see the final three homes and Scott met us at the airport and because we had spent so much time on the phone and communicating via email, he had a bottle of my favorite bourbon sitting on the front seat. He's all about the details. We chose our home, negotiations went well and the closing was seamless. I couldn't be happier with the experience and I can honestly say that we made a great friend along the way. Thanks Scott! read more

Team Panella is awesome! We were working with another realtor that was not on our team. A co-worker recommended Scott and we called. Talk about night and day! With one phone call, we had a representative who had our best interest at heart, really. Will NEVER use anyone else and refer everyone we learn of who is in need of realtor services. Absolutely top flight! And, we love our home. :-] read more