When we decided we would start looking for a house, we initially worked with another realtor couple in the Louisville area, but they didn't seem to really understand what we were looking for. We contacted Team Panella, and in our first meeting, I realized Scott had a better grasp of our needs in 30 minutes than the previous realtors did after a couple weeks of showing us several houses and getting our feedback on each.
We thought we were "just looking", and didn't plan to buy for another 6 months or so, when our lease was up. But Scott showed us so many houses that were a good fit and in our price range, that we ended up making an offer on a house. When that offer wasn't accepted, because the sellers accepted another, higher offer, Scott reassured us that it wasn't the only house on the market that we would like, and we'd probably find something better.
He was absolutely right. A few days later, he said he found a house that had just hit the market, and he thought it was perfect. We saw it and agreed, and our offer was accepted. We've been there for just over three years now, and we still love the house.
We were first-time home buyers, and Scott was great about helping us navigate the process, finding all the various inspectors, mortgage brokers, etc, that are part of it (but without pressuring us to use anyone in particular). He made sure we always understood what was being done, and what would be coming up next.
When it came time to move into the new house, they even let us use their box truck. When the truck had mechanical problems the day of the move, the Panellas were on a family vacation, but when Scott got my message, he called me from the airport, arranged for a tow-truck, and a replacement U-haul. He definitely won my loyalty that day!
When the kids move out and our needs change, I will definitely be contacting Team Panella again. read more