When Scott Pools was located on the west side of Carmel, they were our go-to service for about 15…read moreyears, serving every need we had concerning our pool, from water testing, opening & closing, fixing a wonky pool heater and answering general questions about how to clear up problem water. We always trusted Scott's personnel and the company's integrity and experience to steer us in the right direction. They would still be our go-to company except their location is now in Fishers, 45 minutes away from our home. I highly recommend Scott Pools.

Best pool company we have ever used. Came out on a Saturday to fix the pool cover. Nice and helpful…read moreand an overall great company

Barton Pool Company did a fantastic job rebuilding our in-ground 9' X 11' swim spa. Kris and Mike…read morewere attentive, prompt, and the spa is now useable after 9 years of frustration with the builder of the spa. Our spa leaked and was not useable for 6 of 9 years as a result of leaks. Barton Pool Company completed repairs a month ago and we have has 0 water loss!

We could not be happier with the job Barton Pools did in refreshing our pool. We started by going…read moreto a trusted pool company that informed us they were closing their business in retirement, but they recommended Barton Pools which turned out to be spot on. We had a liner that needed to be replaced and after a thorough consultation with Kris D. we replaced outdated coping, stairs, and installed an automatic chemical dispenser. The results are outstanding and we could not be more pleased with the timely, on budget, service the entire team at Barton Pools delivered.

Used Firehouse for the first time this year to open pool. They texted a reminder, came as…read morescheduled, did the work as estimated, provided helpful information while opening, no sales pressure, left things in good condition. The guys that opened were no nonsense, seemed experienced. I appreciate how responsive they have been which has not been my experience w other companies I've considered. Will definitely continue business w them.

They took our money and ran, even used our credit card without authorization and took $700 pff it…read morewithout completing work or our okay to use our credit card. They replaced a heater on our hot tub then pointed out leaks that they said could be fixed easily & also after telling us our hot tub was worth fixing when we asked if we were wasting our money. They tried fixing those leaks then left saying it was fixed, pulled money from our charge card that they had kept the information from a one time payment earlier in the year and then left a voicemail telling us our hot tub couldn't be fixed. The owner wouldn't call us back except once when one of his workers was passed out in his truck in the driveway and we had to knock on the window to wake him up to which he was very rude & seemed hungover. Never again!

This store! Do not go here! My clerk today was Kenny who did not look up when I entered the…read morestore, he was shaking his head when I asked for chlorine and keep furiously typing on his computer. He did not offer to help me at all just pointed to the chlorine and said, it's over there. What is this store about and why can't they get better employees. Every time it's horrible. Ugh.

After being a frequent customer I decided I can no longer do business with Leslie's. there's no…read morefocus on customer service and doing what is right. The employees seem to have an "I don't care" attitude and it is reflective in how they treat frequent and loyal customers. Its unfortunate, as this store was great in the past, but my last three visits have been poor and unacceptable.

As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

Finding a pool cleaning service for a rental home is difficult; many businesses are full and have…read morehad their clients for years. I called at least 5 places and got turned down! When first calling Pates I was told they were filling up quickly, but that they would try their hardest to get me in. I received a call less than 2 days later to schedule my weekly cleanings. I knew nothing about pools, chemicals, anything, which is needed to know what chemicals to bring, and how to clean it. The customer service rep took the time to help me get the details, and had me scheduled. I have been using them for three months and my pool is spotless even being covered by trees! I highly recommend Pates!

If you're looking for a reliable pool cleaning company, who will actually show up and do an honest…read morejob, this is the place. I had used SHS pool and spa in the past and they never showed on time and always overcharged for incomplete jobs. Kendall was very professional, explained everything fully, was very reasonably priced, and showed up when they said they would. I will use them for many more seasons!

From the owner: Family owned and operated swimming pool business that specializes in swimming pool service…read moreincluding liners, weekly maintenance, opening, closing, repairs and leak detection

Not the company for you to use if you want in done in a timely manner or with high expectations…read more Mine was simple and pretty straight forward. Bought from home show in 2025. Started before swimming season, finished (ish) after swimming season. Great people to work with until problems start and then the owner will disappear and not return to the site or return emails or phone calls or texts. Subs out the concrete to a company that also disappears. I have a pool now and with a few fixes, i will be ready for next swimming season but definitely not the professional look I was hoping for.

From the owner: liner pool installs and service read more

Horrible! They give u the runaround, don't show up when they promise. My recommendation to you is…read moreto find a more reliable company. If I could rate NO stars, I would!

BEWARE of this company! I only rated one star because I had to. My mother and I were supposed to…read morehave our above ground pool cleaned. The guy showed up and left the vacuum attached to the filter in the pool. I called Bruce and let him know this, and he justified the guy's actions. Said that the guy does this often and was going to come back later and finish. Thank goodness the vacuum did not get clogged and burn up my pump motor! On top of the terrible service and customer service, they still charged us for the service that never happened. We refused to pay the bill. Then upon my mother's death, the bill was paid from the estate. That company should have never been paid! Do yourself a favor and please do not ever use this company.

We took in a water sample and we had high levels of ammonia when we opened our pool. Matthew you…read morerecommended a plan of action and the ammonia was wiped out within 24 hrs. Matthew saved us hundreds of dollars in one shot. Thank you Matthew also our PH was high and he recommended a treatment that was inexpensive and it took care of that within 24 hrs. Jensens pool and supplies is where you need to go. Thank you Matthew for all your help.

First year owning a pool and these people are great! Super helpful every time I have a stupid…read morequestion as a new owner lol

Horrible. Lied about everything and poor quality. Do not use!!! Management is rude…read more Very difficult to work with and very bad at scheduling. Tons of nails were left in my landscaping too.

Cochran always has done a great job for me every time I need something! They are timely in their…read moreestimates and do great work!