My wife brought our motorhome to Bob because he said he would take care of removing a lock for her…read more Although the lock was removed and we appreciated that and we thought it was a fair price, my wife was berated and treated like absolute garbage the entire time she was there. I've had instances with Bob in the past where I was taken aback by how rude, confrontational and irrational he was but I certainly didn't think that he would be that way to my poor wife. I feel terrible about sending her there and I would suggest only engaging this company if you've got thick skin and you're ready to walk away shaking your head wondering how they are still in business.

We have had issues with a person who used to work for us entering our property periodically. Our…read morealarm system has been completely changed, the codes changed and the locks rekeyed many times. Of course we have notified the police and taken any advice given. Finally I heard about high security locks that are nearly impossible to pick. Having met Robert once before I thought that he might be able to provide this service. His response was so startling and rude. Robert suggested I get in touch with a memory service. When I asked him to explain he said that he thought I had dementia! I was unaware that I had contacted a locksmith and psychiatric service. He is demeaning and socially inappropriate and very rigid. Having worked with many people I have only seen this combination in people with OCD but unfortunately he is not a pleasant person. There are so many locksmiths why attempt to interact with Robert. Call someone else who will complete your job and behave like a professional.

I needed a locksmith for what I thought would be an expensive, complicated job at my house. I had a…read morelock on the back door that was sticky and unreliable. Since it used the same key as the lock in the front door, I thought I would be changing both locks, plus the deadbolt on the front door, so I wouldn't have to carry two keys to the house and wouldn't have to remember which one to use on a dark, cold, rainy night when I had my arms full of packages. I wanted to go to a brick-and-mortar store, not just call somebody who had a listing in the phone book or was carpet-bombing Yelp with spam. Well, Big D Lock City has been in this spot for at least 30 years, according to the guys behind the counter. The same guys also said that they could simply sell me one new lock and key it to the locks I already had, thus saving me a couple hundred dollars and a load of aggravation. (I have a couple friends and family members who have keys to my house, and they would all need to be notified and resupplied.) The locksmith came out the next day as scheduled, finished the job quickly and took my credit card without a hassle. I thought the price was reasonable, but it's not like I called three other shops and compared. I just felt good about the place when I walked in and saw a place that had a timeworn feel to it, a place where they were honest and old-school about their work. If I need a locksmith again, I know who I'll call.

They changed our locks about five years ago; I remember a family member who is typically critical…read moreof these type of businesses was impressed with their work. They also made a bunch of duplicate keys for us. Forgot about until recently when a co-worker needed a locksmith. Recommended them to her. She called several locksmiths... they were one of the most responsive, reasonably priced, and she felt comfortable with them i.e. not some fly by night operation. They have a physical storefront on Coolidge in Berkley where you can go buy various lock/keys related items.

Great prices and customer service! Had (2) Lexus key fobs cut and programmed. He did an amazing job…read morefor the price. Wait wasn't long at all!

He was not able to help with my VW key replacement, but was so kind and offered some good advice. I…read morewill use this company should I ever need this type of service again.

I called aaa locksmiths and left a voicemail because our sons bathroom door got locked and the door…read morehandle was installed improperly. Rocky called me back immediately and gave me suggestions on how to solve on my own. He stayed on the phone and helped us troubleshoot until it was open. He charged no fee and was a wealth of knowledge. I will be using rocky if something happens again at our house!!

I hired this business to unlock a shed that I hadn't used in a long time. He was friendly and even…read morearrived early. He did a quick job and I would definitely hire him again.

I just bought a used car and it came with 2 keys but no key fobs. When I unlocked the car with the…read morekey, the alarm immediately went off every single time. I had the car for 36 hours when I decided I needed to get the key fobs. I was quoted $400 to program 2 key fobs. I called a few locksmiths and reliable lock and key did both for $75. He answered my call at 8:45 in the morning, met up with me 15 minutes later and was finished within 5 minutes. He even showed me that my car had remote start!

I was in need of service at night as I locked myself out. He came to my condo and had the work…read moreperformed within 15 minutes. Took the stress out of a highly stressful situation. Knowledge of his craft and efficient. Would highly recommend your services to anyone in need. Mark, Utica MI

They came to our house, programmed a key fob, and cut the key. He arrived exactly in the window he…read moresaid he would! He programmed the fob and cut the new key efficiently and made sure that everything worked to my satisfaction! Great job with no drama or frustration at a very fair price!

They never returned my calls. I ended up fixing the lock myself. Thank goodness for Home Depot.read more

Very professional, excellent customer service. Moe went above and beyond our expectations for a 15…read moreyear old car. I couldn't be more pleased. Thank you! We highly recommend Moe the Locksmith.

Dan was so quick both in response and also with the work being completed. Reasonable price and will…read moredefinitely use him again.

Dan called immediately after I used Yelp to request help on changing some locks. He shoed up on…read moretime on a day when the weather was horrible. He made a quick evaluation of some of the locks for me. He was honest. Fair. Mentioned the price of everything. Made a couple of recomendations. Then he got to work. He works in his van/truck. Very cool and efficient that things are done on the spot. We checked all the keys after he made them. Done! He's a nice guy and gets the job done.