Just want to share my experience with Scranton Dodge recently. I will be making no comments, you can be your own judge. I have a jeep that needed a windshield fluid pump replaced along with one of the lines, the one on the driver side. I made an appointment for 4/28 and told them exactly what I needed done. I checked on their website and it said their service dept was open til 8:00 on Thursday. So I decided to drop my jeep off the night before at 6:00. When I got down there, it said they close at 4:30. Never the less I simply dropped my jeep off indicating what I needed done. I then got a call from a Shannon on Friday 4/28 who said no work could be done without them doing a diagnostic test despite my telling them what I needed to be done. So 130.00 later, and after I guess they went into the Jeep , pulled the lever on the steering column back and found that the fluid would not dispense, they send me a text telling me the result of their diagnostic test: fluid not dispensing, line and motor needs replacing. Now the fun begins. I am told they do not have the part but it will be in on Monday. I tell her keep the car as it makes no sense in me picking up the Jeep just to return it on Monday. She says it will be done on Monday. Come Monday I get a call from another girl who tells me the part is in and when do I want to bring my Jeep in for service. I tell her that they have had the Jeep there since Friday and she says, she doesn't know anything except they told her to call me. She then says ok, she'll get on it and the service takes about an hour. I then get an email that confirms I have an appointment the next day, 5/2 for service.. I simply let it go. Come Tuesday, I hear nothing all day so I decide to go there after work to check on my Jeep. Once there, I see Shannon who tells me that they are still waiting on the part. When I tell her how can that be when I received a call yesterday from them saying the part was in. She acts all bothered and says she will have to check with her parts dept. After about 15 minutes, she comes back and simply states , the jeep will be worked on first thing tomorrow. No explanation, no apology, no nothing. She acts like I am bothering her. I say nothing and simply walk out. So after almost a week and almost 500.00 I have my fluid pump replaced ( a 25.00 part) . Needless to say, they will never see my Jeep again. read more