Jared Hoffman was so friendly, patient and kind with my crazy household while providing a quote…read more I enjoyed the details from the company information, door and glass information. Jared was very informative. Love the samples between the digital views and glass samples. Highly recommend this family owned company

I hired STL Windows and Doors to replace 28 storm windows on my home because they were highly…read morerated. I was told that the windows would be fully custom to fit my existing custom interior windows, however, the storm windows I received are not custom and do not line up with my existing interior windows (see photos below). Honestly, I just wanted this fixed as it degrades the look of our home and is not what I ordered. What the company will tell you: 1. They tried to remedy the situation, but the company they use is no longer making storm windows so there is nothing they can do. 2. They apologize if the windows are not aesthetically pleasing or do not meet my expectations (disregarding the fact that they are not what I ordered). 3. They pride themselves on customer service, their reputation, and their customer's satisfaction. What I will tell you: 1. When I alerted them to the issue, they said, "It is what it is." They also told me that the storm windows only came in a 50/50 split (and not custom). I contacted the supplier myself and confirmed that the windows are available to order in custom sizes. When I told the company this, they said that they had reached out to the supplier and since they were no longer making storm windows, there was nothing they could do. I asked if there were other solutions, such as contacting another supplier, but I never received an answer to that. They also claim that I didn't tell them of the issue until the job was complete, but I told the installer (who happens to be the owner's sister) at the beginning of day two and her fiancé (the salesman) came out at the beginning of day three to see what the issue was. The job was not completed until the end of day three. I did not correspond with the owner until I filed complaints and contacted a lawyer. 2. "Apologies" aside, I must now pay another company considerably more money to fix the issue caused by STL Windows and Doors. 3. Their actions do not align with priding themselves on customer service. To outline a few of the particulars (without going into too much detail): they've blamed the original salesperson who no longer works for the company, they lied about the windows not being available in custom sizes, they then blamed me after I found out that they are available in custom sizes, a window was installed broken and has not been fixed. Please SHARE this with family and friends to help them avoid losing money to false promises. Thank you!

So I've used this service twice and never actually seen the guy! Lol, I've utilized his contactless…read moreservice, wherein I drop off the screens that need repairing on his porch and he sends a text when they are ready for pick up. The first time, I got two larger screens done and this last time was just one small, basement window size. I paid via app, and come to think of it, we've never even spoken on the phone either. I don't actually know what he looks like. So the Screen Doc is actually kind of a Screen Wizard...

Gary rescreened our outdoor room about a year ago. I contacted him for repairs to a traditional…read moremetal screen in our room. He introduced us to a newer, mesh screen that would hold up better needing fewer repairs. There was absolutely no pressure to change but we thought is was a great idea. I had an estimate and completed room within three days of my original contact. We love it! Recently our dog jumped on the screen and pushed it in. We called Gary and he was out the next day. Because he did not have to replace any screen he did not charge us for the visit? What incredible service! We highly recommend Gary from the Screen Doc and would never use anyone else.

Prompt professional service from start to finish. Every detail was cared for and completed…read more Excellent result and price. Highly recommend!

10/10 give them a call for your homes exterior needs! They did a phenomenal job helping us through…read morethe insurance claim process and quality of the work definitely shows.

We recently had Mark and Chris out to do a complete master bathroom remodel. Their workmanship is…read moreoutstanding. Their communication throughout the entire process is fantastic. Heartland was very well priced for this project. The work was completed very fast. We have had them do a bathroom remodel in the past and loved that as well. We will be calling them again for our kitchen remodel project. Highly recommend them.

Chris and Mark did a fantastic job on tiling our bathroom we had installed in our basement. They…read moremore than exceeded our expectations! Really wishing we would have used them to do the entire project. Now my husband and I know who to call for any future projects we may have.

I had a storm window sash glass that was broken due to a rock while cutting grass. I further…read moremangled the sash trying my own fix to no avail. Since the type of window has long been discontinued, I couldn't find anyone in the St. Louis area willing to fix it without a total window replacement. J & J not only offered to take a look but was able to reassemble the sash with a a new piece of glass! They saved me from a bind for sure! Everyone was very friendly and helpful and I couldn't be more thankful. We have a window project planned in the next 5 years and will definitely be keeping them in mind!

We purchased 2 doors from J&J Window Sales in 2017. The first door that was installed - Alliance…read moreSliding Patio Door. Issues: The seal was not applied properly and a lot of water leaked in the basement after we had a hard rain. J&J did assess the damage and paid for damages through their insurance. The lock on the handle also did not work but J&J did finally fix it. The second door we purchased - Therma Tru Fiber Classic Mahogany was for the front door. It was sold to us from J&J Windows with the intention that not much maintenance would be needed because it's fiberglass and not wood AND it had a 5-year warranty. This product has been ABSOLUTELY TERRIBLE and J&J has NOT stood behind the product they sell. We have had issues with this door and door frame less than 1 year after it was installed. We notified them as soon as we noticed the issues and at that time, paint was peeling around the door frame and the door was already starting to fade. No way should it have faded this quickly. They sent a painter out MANY times to try and fix the door frame and it still looks terrible and paint is still peeling. They SAID they re-stained the door for us but they NEVER did and after checking their records again they discovered they never did re-stain the door. The picture of the house is what the door looked like 1 month after it was installed, which was very nice. The other images are after 1-2 years after it was installed.... TERRIBLE!!! We spent thousands of dollars ($$$$) and now J&J Window Sales (or even Therma Tru) are not willing to fix the door frame or the door! Their final email/comment to us was that they were sending us a door stain kit so we could do it ourselves or have someone do it for us, and they made it sound like they were doing us a favor because the kit usually costs $140. SERIOUSLY??? Do you think this is good customer service??? I am embarrassed that our front door looks so awful. The least J&J Window could have done was send someone over to re-stain the door and at least do something to fix the frame. They just gave up! We have been extremely patient through this process over the years. They said the door must receive a lot of sun.... No kidding... It's a front door!!!! THIS IS HORRIBLE CUSTOMER SERVICE AND WE ARE VERY DISAPPOINTED CUSTOMERS! We will NEVER refer ANYONE to this company!

I've worked with a lot of roofing companies since June 2024, and Martin & Sons LLC was by far the…read morebest. I had a leak coming into my office and kitchen, and they were quick to assess the problem and give me a solid solution. Communication was great the whole way through--they kept me updated and were easy to reach. They got the job done fast and efficiently. There were some nails left around the yard afterward, but that's pretty common with roofing work. Also, an oil stain showed up on the driveway from a delivery truck (not even their vehicle), but they still took care of it without any hassle. Their pricing was very reasonable, and overall, I was really impressed. I'd definitely recommend Martin & Sons LLC to anyone needing roofing work.

Outstanding work for Roof, Siding and Gutters. This was an insurance claim and Jeff and John…read morethoroughly answered all questions. From start to finish everything went smoothly. John and Jeff were in constant communication with me to ensure I was happy with the work. Absolutely excellent work, excellent communication when supply chain delayed. Thank you to the entire team of roofers, the siding team and gutter team. All were professional, polite. Clean up was excellent!. Top of the A list for service, quality and value. Lots of complements.

Okay WOW. I usually…read moredon't review contractor services because I always forget, but I had to make a conscious effort to review these guys because I'm blown away. First of all, their communication is so easy and quick. I texted with them through the whole process, and they were SO helpful. Second, their timing. They do quotes with aerial view, so you get the quote SO quick, and then on their calendar almost just as quick! Between reaching out and the job being complete, it was like a week. I was amazed. Their prices were spot on, and actually a slightly better deal for the quality, than most of the other companies I was working with. Lastly, they didn't require a deposit, which isn't a deal breaker for me BUT a lot of other companies requires 50% down just to schedule and it felt so sketchy. I'm not sure why they're not rated the best company in the area, my experience with them was flawless. 10000000% recommend.

I don't know. Went in for a bid. I waited a month. Never heard from them. When I called for the 5th…read moretime I finally talked to a person who said they were too busy. Good for them. But poor, poor customer service.

Service was fast and easy I only needed one window pane replaced. Was surprised they came out just…read morefor that. Pricing was high but that's what you can expect these days. It was a lot cheaper than replacing an entire window or multiple windows as some companies only come out if you buy a whole new set. Window pane still holds.