I've been renting through Royal Realty for almost two years and I've really enjoyed my time in my…read morecurrent home. A huge part of that has been my property manager, Michelle Lum. Michelle has consistently been caring, responsive, and professional. Whenever I've had a question or needed assistance, she has been quick to get back to me and always takes the time to make sure everything is handled. It's clear that she genuinely cares about the tenants she works with. I wouldn't hesitate to recommend Royal Realty to anyone.

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

This review is way overdue. We originally sought help from…read morea property management team towards the end of 2022 when we needed to find renters ASAP. Sean and his team were so efficient and thankfully they were able to help us find a renter. Anytime something comes up, the HI Roots Realty team is so quick to communicate with both the tenant and us. They are always on it right away!! Sean and his team are so knowledgeable and experienced, so we trust that they have our best interests in mind. We have had nothing but a great experience with them. Definitely would recommend them to anyone who is looking for a reliable, knowledgeable, and trustworthy property manager.

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

Alana is amazing she willing to be there for your tenants.. I love you renting from her for the…read morelast 4 years

My Ohana and I wanted to give a quick and big shout out to Shellz...we been a tenant for long time…read moreand they been nothing but the best! Always available, professional and solid! Mahalo

Warning about this company, especially Sharon and their Makaha Towers unit…read more A dear friend of mine had a 12-month lease with them. He moved out at the 11-month mark and had the place professionally cleaned, yet Sharon refused to return his deposit. Instead of offering a fair solution -- like a small deduction or fine for leaving one month early -- she was completely unreasonable. We even heard a phone call recording where she was yelling at him. It was truly unprofessional. Throughout his stay, the unit had constant issues: workers coming in and out without proper notice, broken fixtures like a glass screen door that never opened, and a general appearance that made it look like a neglected or previously damaged space. It felt more like a rundown, patched-up unit than a proper rental. Do not rent from this company, and especially avoid their Makaha Towers listings. The experience was awful.

I've been meaning to write this review for awhile but just haven't had the time. I own a couple of…read morerentals throughout the country so I have different property managers that I work with and I have to say that Hatfield Realty is by far my favorite. I especially enjoy working with Sharon as she is super responsive, personable and a great person to work with from both the owner and tenant side. I rarely write reviews but I really think they deserve this one because it's really hard to find a good property manager so I am extremely grateful.

Evalani was awesome, not the greatest sellers market when we decided to sell so there was a little…read morebit of stress for sure but Evalani was great to work with, she allowed our input and gave the guidance we needed to find a buyer at a price we were satisfied with. I would recommend Mika Realty, a smaller personalized Realtor that I guarantee look out for you more than some of the bigger outfits. Mahalo Evalani!!!

Monika Kauhi made my families dream of owning a home in Hawai'i a reality! We interviewed quite a…read morefew other real estate professionals and none compared to her knowledge, professionalism, tenacity and genuine heart in fullfilling her customer's wants and needs. She was paitent in answering ALL of our questions and conccerns (which were many). She was there to guide us step by step until we got the keys to our new home and even now as the Landlord to our rental. Monika has proven to be an expert on Hawai'i real estate. She is trustworthy, honest and genuine. There is no other real estate professional I would recommend above her.

I was planning a destination wedding and needed a place for my family and family-in-law to stay in…read more We knew we wanted to stay in Ko Olina, but needed an actual townhouse to rent. From a Google search, I found that Ola Properties had a nice online listing of all their rental properties online, this made things much easier than bouncing different addresses off through the phone. Furthermore, they show actual pictures of each of their rental homes online, so you can see how the interior is furnished (trust me, this makes a BIG difference!). I should mention that that the minimum rental period is 30 days though. Doesn't mean you actually have to be there for the whole month, but you do need to pay for a whole month at a time. At the time of my search, we only stayed for part of the month, but it still benefited us to go use Ola Properties. I mainly contacted Debi and she was awesome. With the 6-hr difference between us, we primarily contacted through email, but we were able to catch each other when we needed it. When we arrived, we were promptly greeted and given a tour of each house we rented. If there were any issues, we could call and/or text at any time. Even after we left, Debi was very helpful in answering my questions regarding our deposit. If we ever come back to Ko Olina, I'll definitely use Ola Properties again! Thanks Debi!

Ola Properties was my property manager starting in 2021, back when Larry was still involved. Things…read moreran smoothly back then, but once ownership changed, the quality went downhill fast. The biggest issue was the lack of communication and transparency. Decisions were made without consulting us, and when we asked questions, the responses always seemed to prioritize Ola's internal agenda rather than what was best for our villa. We also started noticing a steady increase in fees. What used to be a simple structure with a few charges turned into a long list--transaction fees, credit card fees, even fees just to speak to someone live. It felt excessive and, at times, questionable. The breaking point was how they handled our belongings when we decided to leave. We requested our original linens back, but they had removed tags to make everything "community linens." When we finally received items, they didn't match, some were clearly older than what we originally had, and others still had tags from different units. It was disorganized and unacceptable. To make matters worse, we were promised replacements or compensation, but in the end, we were given poor-quality linens that didn't come close to what we had before. Communication during this process was frustrating--calls and concerns were often ignored or brushed off. There are good people working there, but overall, the leadership and management practices made it impossible for us to trust the company. The lack of respect and common courtesy for the people who employ them--and who they claim to serve--is appalling. Based on our experience, I would not return. I have the emails and receipts if they wanted to dispute my claims.