We ordered a raw water pump from key west engine. The pump was defective leaking large amounts of…read moreoil through the hole where the lip seal should be preventing such. We promptly let Celeste at key west engine know so we could get a new one ordered. We were not angry or accusatory with her. But her immediate reaction was to start demeaning us and defending herself. The pump has a known issue of having the lip seal either placed backwards or missing. The company's pumps come from two different sources. We simply asked if the second one did the same thing if we could order the jabsco one instead. She was angry and repeatedly lying/making false statements. We kinda laughed at first because we thought she was joking in some of the bizarre random unillicited comments she was making. Such as " do you even know what that is" " you must immediately write down your engine hours on a blank sheet of paper " " Mexico is the reason I can't control that" Out of no where she went on a derogatory rant about Mexicans. Not that it matters but My wife and I are not Spanish. We did not think this was her fault. We did not think she ordered the wrong part. We simply needed to exchange for a working pump. We already had to rent a vehicle to repeatedly drive to stock island to get this part. Yet she angrily tried to increase difficulty on a client with a broken engine by demanding we hand write on blank paper information we already gave her the day prior( engine hours and serial number of our engine) She said she didn't care and wouldn't give us our part. She thought she was forcing us to leave again to get the unneeded information ---engine hrs. We were always respectful and reasonable. She lacked any aspect of professionalism. I have almost 80 employees and tens of thousands of customers. No one would ever treat someone in this manner. Through many years of many different Diesel engines ( Detroit, Volvo, yanmar, nl etc) we have never had an interaction this unprofessional. We have dealt with some caddy women and arrogant men with my wife (who could run circles around them on our engines) but never anything like this. Avoid this place at all costs

My experience with Key West Engine Service was a stereotype of the mechanic in National Lampoon's…read moreVacation. I Got an estimate for oils and filters to be changed on my new/old '92 Sea Ray 500 Sundancer. The estimate was very high but they assured me that it would cover any contingency. The trouble started when I noticed that the racors fuel filters had not been changed and a belt on the genet had not been changed. When I brought this to their attention they would not admit to the possibility that they had made a mistake; would not even discuss it as a potential issue. Next they suggested that they change oil in the V-drives and I, unfortunately agreed. When the bill came in it was approximately $3000 for what am mounted to oil and filter changes on 3 engines - twice the initial estimate. I sent a number of emails asking for relief and got nowhere. I asked other, reputable mechanics to quote on the work actually done (including v-drive oil, etc. and they quoted around $1500 for all of the work - half of what KWES charged. In my opinion, any non-local should stay away from these very bad predators. Again, my opinion is that they didn't do all of the work they charged for, did shoddy work on the rest and simply doubled the price because once the work was done, I had no recourse.

Can't move your car, but need it fixed?! CALL SKIPPYS first…read more As we were getting ready to drive back home after our vacation. Our car wouldn't start; tried jumping it and still wouldn't start. called another business and said it would take about 3 days to fix. Called skippys and they came to us within 15 mins and fixed our car within 2 hours! He saved us from so much stress and saved our vacation! Great communication, Very patient, and knowledgeable in what he does. Highly recommend!! Thank you Skippys!

Came back to key west to a car with a flat tire.. Skippys fixed my tire the next day. While i was…read moreat work. Great customer service and very friendly.

Rear fender crunched on Mercedes GLK. Lonnie Hensley Automotive was the most competitive quote of…read morethree local shops. Results? Customer Service: Great. Turn around time: As Promised. Quality of work: Flawless. Overall experience: Best ever.

Lonnie Hensley Automotive fixed not only one but two of my side mirrors and they both turned out…read moreperfect. The price was 1/3 of what auto body shops in Atlantic Beach, FL were telling me it was to fix it. I will always use Lonnie Hensley for my car troubles in the beautiful Florida Keys.

I have brought my car to Oily's three times now over the past couple years and I am finally getting…read morearound to writing the review they deserve! Mike has been incredibly professional and kind throughout all my car repair experiences there. He has always helped me out when my aging Jeep Grand Cherokee needed work done. Great communication and timely updates during the process. A very trustworthy and dependable company, Oily's truly is the best!

A friend needed to get an oil change and has been coming here for years. I was along for the ride…read moreand was really impressed with the service and professionalism. It's clear that the staff know what they're doing and really care about doing a good job. That is so rare, so it's clear that they found a good mechanic here.

We bought a new Gem E4 from this location a couple years ago. Having built a custom one online, I…read morehad a pretty good idea of the options and prices. I feel we got a fantastic deal on this one that they had already on the lot. It came with the upgraded batteries, premium seat, seats, premium wheels, and a few other upgrades. This was our primary vehicle for driving around the island for the past couple years. The staff was super friendly throughout the entire sale. We later returned to have some maintenance done on our 2017 Jeep Wrangler, and once again received outstanding service! I would definitely recommend these guys!

I called about a tire that kept going soft. They got me in right away and in less than an hour it…read morewas fixed and I was on my way back home. It was very reasonably priced. I will go back for other regular service. Betho

Came through for me yet again! Old truck still roadworthy because of their help. Thank you so much!…read moreFrom A/C to radiator to brakes,Diagnostic wizards!

Useless. Acts like he's doing you a favor just by listening to you. Constantly tells you how busy…read morehe is. Basically tells you he doesn't have time to work on your car. Then he gives you a date and time, but can't do it when he promises. Then he drags you along for a couple of weeks, says he will work you in, then he ghosts you by not answering your calls. Meanwhile, your vehicle is getting worse waiting for the repair. There aren't many options in Key West, so I guess people just tolerate this. Definitely a new business model for me. I've run businesses for over 40 years. I can't imagine treating customers like this. He never worked on my car, so I cannot speak to the quality of his work. I won't be going back. I'd rather have a root canal.

Helped me out with my old car . Honest too ! I take my old Tahoe every year to check it out since…read moreit sits 10 months a year . George is a character who is honest and does nice work .

George knows cars and is a very good mechanic. A hard worker and very honest. I've depended on…read morehim for years and rely on him to keep my cars safe and running well. -Chris

I love this place! Justin and Hanna have been awesome and have always taken very good care of me…read moreand my car. Polite, Professional and respectful. Thank you guys..and Marley too :) Kim

The new ownership is great and the place is pretty clean now. Had my truck in-and-out for an oil…read morechange in just a few minutes. Highly recommend!