I've been a customer for almost 2 decades and the team is always helpful. My recent vacuum cleaner…read moreneeded work just outside of the warranty window; Brandon and team reached out for me and had the warranty repair approved at no cost to me.

If no star was an option that is what I would leave. Was not greeted when I came in and was the…read moreonly customer. Rude sale person and not helpful and condescending. And to say the cost of the chlorine was outrageous is an understatement mixed with the attitude.

We have worked with Baja Pool Service for several years. This is a top notch company! I would…read morerecommend them to anyone needing service and repair.

My pool pump needed the gasket changed out. Service was preformed on time, pricing was as covered…read more Great job and good pricing.

This company and its owner are far from professional, bought an electric heater from him that he…read moredidn't register and refused to help the new pool company solve after it blew up after 3 uses. Buyer beware!

Daniel is a true pro and consultant. Couldn't be happier with the service he delivered and went…read moreabove and beyond with . Small business owners like this are hard to find these days . Installed a pool heat pump on my short term rental and redid the plumbing that was done incorrectly to begin with .

Exceptional service! Sam and the guys have their services dialed in! These guys are licensed bonded…read moreand insured. You really can't go wrong in recruiting No Bull Pool Guys to take care of your pool needs.

Fast and as promised highly recommended for all your pool needs. Communication fast and on pointread more

Mark contacted me a couple of days before the pool service day and confirmed my request that I had…read moresent to the home owners warranty. He showed up within the quoted time, conducted his work in a timely manner, everything looked good and he left the area clean. Highly recommend this company.

Horrible and dishonest. Fidelity Home Warranty hired PLO Pools to come out to investigate why the…read moresalt cell went out and the SPA/Heat pool pump. Mark arrived and noted the pump needs to be replaced and the salt chlorinator stopped working. Mark measured the PPM in front of me which was at 2400, indicating the salt cell just stopped working. I explained to him I recently moved, we purchased the property at the end of February and have not moved in till May due to remodeling. During his diagnosis, Mark cut the Air tube to the SPA bubbler which now results in a significant cost to run a new line. Additionally, PLO Pool submitted false information to the insurance. They stated the salt chlorinator is not working when it was, otherwise, how would the salt level be at 2400?? and lied about the SPA Jet / Heater Pump not working stating it was for a water feature. Really what a joke, please be careful with them. They did not answer or reply to any phone calls and it's been nothing but a nightmare.

Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

The one star is from my conversation with there service tech bad mouthing the light supplier and…read morethe manager indicating the lights don't come with the manufacturer 3 year warranty from EPoolSupply. The install was done and is functioning, but because of the above they are a supply/service company I will never use again. I recommend EPoolSupply if you want fair pricing. My experience is specifically with the Spectrum 360 multicolor lights and the staff was EXCEPTIONALLY professional and the prices are over $100 cheaper on each light. I did ask for a discount from Litchfield and was given $50 off each light, but at the time I checked EPoolSupply was still over $60 cheaper. Another lesson learned. Do your diligence before you schedule an ins

Having been going here for over 30 years and have NEVER been disappointed …read more..... Great prices, fantastic service and knowledge and always ready to give you a solution to ANY issues you have....HIGHLY RECOMMEND THIS BUSINESS !!!

I've been shopping here for 25 years. I used to love coming here because Mike and Ann only carried…read morethe best of the best when it comes to chemicals and parts. And they really knew their stuff. They also understood that people don't wanna spend money on products that don't work so they only carried the best products, even if that meant different brands . However, they sold the business. Since then, everything's changed and not for the better. They have maybe a quarter of the chemicals that they used to have. If even that much. Brands I used to go only there for they no longer carry. Perfect example is I went in and I was looking around and the guy at the desk asked me if he could help me find something. And I told him I was just looking to see what chemicals they had. And he pointed to three areas and said there's the liquid chlorine there's the tabs and there's the shock. Seriously? Do you think chlorine is the only thing that goes in the pool to keep it balanced? So I asked them. What about algicide. Their reply oh, we sold the last bottle of that this morning. At this time of year in Phoenix, a pool supply store should always have algicide. So I asked him how many brands of algicide do you carry? The reply was one. I asked him about the gel for removing hard water stains at the tile line. He had no clue what I was talking about. Mike and Anne used to carry this really good gel. I think it was called scale be gone or something like that. It was thick so you could put it on with a scrubby and let it sit for a few minutes and then wash it off or use a scrubby and wash it off. (wearing gloves, of course.) They had only one creepy Crawley box and I think it was possibly the display box. Even their brushes, are substandard narrow instead of wide and not really suitable for pebble tech. They wouldn't last long. I hate having to go to Leslie's but it's only a mile and a half away and at least half the stuff they have is decent. I guess I'm going to have to look for another privately owned pool supply company. It's really a shame, but I don't think EverKlear is going to last very long at this rate. Especially being summer and them not having very many chemicals. They even changed the liquid chlorine brand to some brand I've never heard of before

Brandon replaced a burned-out single-speed pump with a Pentair variable-speed pump and…read moreremoved/replaced an old sand filter with a Pentair cartridge filter. Although he was the 2nd best bid, he was the most professional in explaining everything he was doing and why and giving us a written quote. Brandon was very detail-oriented and did a great job. I highly recommend him.

Our dad is 83 and was selling his house and moving to a retirement community. His pool had become…read moreoverrun with algae and was looking really swampy. His regular pool guy had disappeared and we didn't know where to turn. We found Brandon at Forever Blue and he came out quickly to help us. He drained the pool, scrubbed it from top to bottom, applied appropriate chemicals to kill all of the algae and treat some rust stains, cleaned out the filtration system and all of the equipment, and replaced a few tiles. Within a few days the pool was looking beautiful again. We couldn't be happier. Brandon was great to work with and we highly recommend his services.