I had water damage in my kitchen ceiling this spring and David and his crew here in Wilmington NC…read moredid an excellent job cleaning up and removing the damaged ceiling. They worked diligently with the insurance company to help me get compensated for the cost of restoring the ceiling. I would also like to give a special thank you to Eric Kernacki with Cardinal Construction. He did such a wonderful job of rebuilding my ceiling. I would highly recommend him for any home repair project. Margaretha Richardson Wilmington NC

From the owner: ADU is a damage restoration company that offers residential and commercial water, fire and mold…read moreremediation. We are available 24/7 and offer free estimates.

Robert and Justin representing Stanley Steemer of Hampstead/Wilmington, NC. Cleaned our duct work…read moretoday. They were efficient, polite and very respectful of my wife and myself. although the cost seems a bit pricy we were satisfied that there is no dirt, dust or mold in our HVAC system. Thank you guys for a job well done Howard Orr

I dont like leaving bad reviews but I've given the company a chance to resolve issues and they…read moredidn't. We called for kitchen tile and grout cleaning. Service actually didn't clean the grout nearly to the clean we know is possible. Price also seemed excessive. About a month later we had people tell us we should reach out to company because house is unoccupied and still not ok.. So we did. We got told it was a month and a few days so no possible revisit. We had injuries and disabilities preventing us from doing it, and are selling, so we again paid. This time though, my husband has had a new diagnosis of myasthenia gravis at 70 and fell twice in front of them and clearly needed help. The techs ended the cleaning by telling him that they created work for my disabled husband by not replacing rug under kitchen table and chairs and that we'd have to do it. No one told us this before servicing. They knew this was not possible for him to do. I called the company and told them our concerns and that there'd be an open house the following weekend and manager albeit unsympathetic, said he'd get someone there by Friday and still had door code. Open house occurred Sunday and rugs were not put back as promised. Our realtor lady had to do it. Floor showed areas of lighter and darker grout which is worse than just being dirty . Never again. Next comes the vent cleaning that was done in between floor cleanings. They said they'd be out for an estimate. We arranged to be there even though my husband had just gotten discharged from hospital. We were on our way there when we got a call from them and a sales guy explained that they don't do in person quotes anymore and just wanted me to say all of the air return sizes and number of vents in our home. How the hell can I do that out of my head?? I asked. He said it was an estimate but exact number of vents and air return sizes would be done by tech and price would be adjusted. $1400 we were quoted. The following week, the code was given. Tech arrived and wouldn't start service unless paid in advance. I explained that we didn't have a price only an estimate. He demanded payment and said our quote was the price. I explained that when asked for number of vents I over estimated so I'd get a quote higher than expected and not be surprised by actual quote. He said the price was the price. $1400 to start vent cleaning. I asked what if those numbers were way off? He said he'd throw in a dryer vent cleaning or something. I told him we paid for that already in the quote. He said hed figure out something. Due to hospitalizations we were not able to be there and reluctantly paid. How good of job?? I have no idea. We asked how many actual vents there were and he said he'd throw never counted because it didn't matter. The price was the price. We had 22 vents, not 30 we now found out. We also paid for deodorant in vents. We don't know if that was actually done or not. I kid you not it smelled worse after vent cleaning than before. Can I blame tech? Officially no. But vent cleaning sure wasn't what we expected nor did we expect to get manipulated into accepting an estimate as actual price. We would not have done it if we knew in advance. We will never use Stanley steamer again and fair warning to anyone with disabilities.. they will make work for you instead of helping you! I would have been better off on my hands and knees scrubbing grout with my back injury than all the work and driving they created for us.

My new HAVC system was causing a water and mold problem in my attic I wasn't even aware of -…read moreFinally noticed mildew and water spots on my ceiling and these people were there the next day after calling them ! They got right to work for me to make sure this never happened again! Professional , always on time , knowledgeable, and so great to work with-Cliff was amazing -along with Chase and JoJo -Wayne and Ryan-Thanks A & I so much!

I meant to write this review months ago and just got busy - I can't say enough positive things…read moreabout A & I. My washing machine is on the second floor and malfunctioned causing a leak down through the ceiling into my dining room, and I had damage to my upstairs laundry room and ceiling on the first floor. I used A & I both for water mitigation and repair and I'm so happy I did. They were great in communicating pricing, what to expect, and really everything. I ended up having them replace my popcorn ceiling with a flat ceiling and they really went above and beyond. They made recommendations for different things I could do (I never would have though about replacing my air vents), and when it didn't occur to me to replace the big register they painted it for me to make sure it matched the others. Every last detail of what they were doing was included in the quote, so I never wondered what I was paying for. Every single person I spoke to at A & I and who came to my house was friendly and helpful. They left my house cleaner than they found it, which was not necessary but so appreciated. I don't ever want to have a leak in my house again but if I do I will certainly call A & I.

Two great guys, Robert and Garret, removed three toilets at my home and installed three new ones…read more The service was better than most and they were courteous and kind. They clean up everything. I recommend them highly! Will certainly call them again if I need too. Jean C.

We needed a door lock installed and the doorframe repaired on an outside door. Kop Construction's…read moreresponse was immediate. Their work was flawless. More importantly, their price was significantly less than what other providers had quoted. Good response time, exceptional work and great pricing! Their name and number are prominently placed on my refrigerator door. They also offer plumbing services.

Do your research before choosing this franchise. Don't just take the 4 and 5 star reviews to…read moreheart, consider the value in the poor reviews first.

This specific Servpro restored our belief in the reliability of Servpro. My husband and I observed…read morehow very hard they worked to remediate the flood water damages to our home caused by Hurricane Florence. A different team had worked on our home first, several issues arose that this new team made certain were completed in full. The team leader (Sam) spoke with us often and kept us updated on all work. She also assisted us with information of other services that we needed. These repairs were not covered by any insurance. They took this into account and the charges were very reasonable. We feel very fortunate to have had them here.

Don't understand why these people are still on the website I'm still waiting for a refund of my…read moredeposit. Money I paid upfront and received NO service! They're a scam!!!

I used Richard in the past and was very pleased. I DON'T KNOW WHAT HAPPENED! He took 7 days to lay…read morelock and click flooring in two 10x13 rooms. He was late EVERYDAY; he had excuses EVERYDAY! He left me for 7 days with my bedrooms unusable. RAB had to hire another contractor to finish; he didn't have the crew! $5,000 for two 10x13 rooms with lock and click!!! Ridiculous prices Ridiculous service