Overall, great contractor. Quality of work was really good, same with the customer service and…read morepricing! Little slow to respond at times but nothing to be concerned about. Work performed was replacing all the copper in my house with pex and replacing a hose bibb.

I called Mike Mason because my husband broke the interior guts of our toilet while attempting to…read morefix a loose handle. He came out quickly and replaced everything for $295. Is that expensive? I have no idea, but the toilet is working fine now. While he was here for the toilet repair I had Mike give me a quote for a water-powered sump-pump backup. I was prepared to pay whatever the cost and have no idea (again) if the $1750 I paid for it was "a good price," but the job is done and the peace of mind I now have is worth the cost of installation. Mike is fast to respond, local, and follows-through on his promises. All the work was done promptly and I wouldn't hesitate to use Mike again in the future.

I needed plumbing work at my condo; there were two significant issues and one minor one. I…read moreselected Burnside based on a comparison of various contractors' web sites and on on-line ratings. After a call to Burnside, we scheduled the work. Not only was the job done efficiently and successfully, but it was also done with pro-active communication, and respect of the property and of my time. Justice was the plumber. I was completely satisfied with all aspects of the job.

Burnside charges $100+ just to show up - no matter how small the job. Chris never disclosed this…read morefee prior to his visit to install the faucet that I bought for my sink. Chris did not give me a quote over the phone, but told me the cost would be "reasonable," and I trusted this because a friend referred him to me. Chris spent just over 30 minutes to install and charged me $225 for drive time/labor! Burnside is located 8 minutes from my home. I should have installed it myself. Checking with friends and online for avg. labor rate, tops was $125. Never using Burnside Plumbing again. Had to to put one star up to post.

Very professional service and great employees. Shout out to Mike Pagonottelli who was on top of…read moreany of my needs. They have great customer service!!!

they charged me over $300 to come out for 30 min to tell me to call a company that specializes in…read morewater wells. They did absolutely nothing but tell me what I thought was wrong .

Quality work and very reasonable prices. Very reliable and knowledgeable plumber, highly recommend…read moreto anyone looking for a plumber in the mainline area!

From the owner: James J. Brooke Estate Inc. has been providing plumbing, heating, and remodeling services for over…read more5 decades. We are a small family owned company that focuses on timely, efficient, and quality service for our customers. Our customer's satisfaction is our main priority and will strive to exceed expectations on every job. We offer monthly specials and will consider financing options when necessary.

Quick service, straight forward pricing, very mindful of what solution would set me up for a better…read moreresult later. Was obvious that technician didn't want me to be unhappy. Easy to recommend.

Fantastic job. Very quick to respond and very thorough. Came out within 12 hours to fix an AC unit…read moreduring heat wave. Life saving. Highly recommend

Arrived on time, were courteous and friendly and were very thorough with diagnostic testing and…read moretroubleshooting of my heat pump issue. Discovered problem was something simple and was fixed without any additional cost. Would highly recommend and will use them again.

Sold us on a family company. Showed up day of install with larger unit, placed outside unit…read moredirectly next to back door. Which my husband did not want, Anthony wouldn't move it. Was in a "got your money let's get this done quick job" kinda mood. Didn't connect part of unit (return) had to come back and take apart to fix only bc we noticed. Placed larger unit that we did not pick so close to powder room door you can only open door half way to get it, he did not care. If we got the unit that we agreed on it wouldn't be so giant in the space. Thermostat has been wacky since February. He told us needs to be replaced. Texted Anthony every week for over a month no response. We've been ghosted. Horrible experience basically our warranty is void bc we can't even get an answer from them. 1000% would not recommend.

What amazing service! I messed up our kitchen faucet last night and the wire for the electric…read moresensor broke off. Sent a yelp request out at 7am and Vince was at the house by 9! Went out to get a new faucet and did a fantastic job installing the new one. If you need excellent quality and service, this is the company to contact! Thanks Vince!!

Frank is awesome. He is clever in troubleshooting ways to fix a problem, but I can't recommend…read moreworking with Vince. He is unprofessional and hot headed. We have a 100+ year old house with many quirks and little history of past jobs completed. Frank was able to figure out where certain pipes were, but unfortunately didn't have the parts on hand to finish the job, which is where Vince came in and caused us to need to find a different plumber to finish the work.

These guys (Chris & Brent) are great! Twice I have needed Burnside Plumbing and twice they have…read morecome through. Last week, my basement toilet was non-functional with sewage backing up onto my bathroom floor. My main sewer line was clogged. 100+ feet, snaking for four hours cleared it out, success! Thank you!

Ward B Burnside does not have a expertise in water heater repair and troubleshooting.. I had one of…read morethere technician come to fix my water heater, within few minutes of looking at the water heater he advised to replace a water heater & wiring for 2200$ + cost of wiring a 2500$ project. Did not fix anything for 100 $ consultation fee.. My electrician came fixed the wire and connection to water heater for 65$ in 15 minutes.. Ward B Burnside are technically weak and do not understand what they are doing. Very dissatisfied customer.. I will never use them again.

SK came out and did a seasonal checkup on our AC. We're new to the home and area and found SK…read morethrough Yelp. They were on time, checked out the AC, added coolant and then took a quick peek at the furnace. They said both look good for the age (17 years) and should be good for a while. I had questions about rebates for heat pumps and he had answers about rebates, rough costs and advantages of the new heat pumps. He reiterated that we didn't need to change out our current equipment but if we feel it's important for environmental reasons there are good options. We'll definitely be using them going forward, and have a fall furnace checkup scheduled.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.