Hired this team to declutter my childhood home. This amazing family-owned business absolutely…read morerescued my parents from becoming guests on the Hoarders TV show. They were probably one of the hardest and fastest working teams I've ever worked with in any home-related projects! Clear communicators, customer-service minded, good pricing, no gotchas--straight forward. Over the week long project, I found myself leaning on them more each day to not only do the decluttering but help me strategize on redesigning the remaining house items. The home flows much better now and feels clean and spacious--AMAZING!!!

Service was wonderful and owners were honest about services provided beforehand. Will definitely…read moreconsider using again.

Heroes who showed up on Christmas Eve to help fix some lights that the winter storm had blown…read moreastray! Friendly with an amazingly fast response time to messages. Lots of other services we'd love to use them again for in the future too.

I first reached out *before Halloween* to get a door & frame replaced and a leak fixed…read more 3 visits. $600 + out of pocket I have a new door in place. The mounting is 3.8" off the wall, and the thing still leaks every time that it rains I've reached out numerous times, to get the doorframe sealed and to engage a separate project to make some adjustments to the landscaping outside to enhance the drainage & fix my fence gate It's now *FEBRUARY*. I'm still waiting. The door still leaks.

screw it handyman responded in timely matter but requires you to have an appt. at the property to…read moreconsult. if you do not or unable to physically be at property he refuses project. I am retired military with two properties in lawton and do not want to drive 10 hrs for a consultation; nor have I ever had too in the last 12 years of ownership. too bad he does not use internet, text, photos, zoom, email, or phone to secure projects. His loss, Steller had no problems with project and contract.

Victor was prompt with a response. He came and looked at what we needed done then emailed us an…read moreestimate and it was a very fair price. He is nice, professional and he did a great job on our repairs!! He will be our go to person!

Mr. Edward Panacia repaired my shower door and my bathroom window. He arrived on time. With his…read moreproblem-solving skills, he was able to determine the problem, select the correct parts and repaired the items. Thank you. Ruth M

I hired this company for a light kitchen remodel that included cabinet reconfiguration, cabinet…read morepainting and backsplash install. We started the project on October 14th, agreeing to an estimate of $11,800, and the project ended 6 weeks later with a final invoice of $15,500. The project was left unfinished, and the franchise owner ultimately refused to return to complete or correct the work left by the service technician. I urge you to read my experience below. This company does not act with your best interest in mind. * Painting was left incomplete in multiple areas. Entire sections were missed, not just touch-ups. * Custom cabinetry was not finished or structurally sound. The top was not secured, interior backing was missing, and paint was incomplete. * Backsplash installation had inconsistent grout lines, visibly misaligned tile rows, uneven cuts at the ends of runs, and no Schluter edging. * We were charged over $1,000 for masking and protection and removal, yet paint overspray was left on walls, doors, and personal property throughout the space including my kids' toys and bikes in the garage. * An electrical outlet behind the oven was left unsecured, hanging freely with no attachment to framing hidden behind my stove. This is a basic safety and installation failure. When it came time for the final payment, I told the office on a Tuesday that I would bring the final check on Thursday because I had questions. Thomas called me and told me that was inappropriate and disrespectful and alluded to civil litigation. He personally came all the way to my house to collect final payment. While there, he acknowledged that additional work was required to repair and complete the project and committed in writing to creating a repair plan as all work was the Done Right Promise warranty. Over a three week span, he successfully avoided me until I showed up to their office unannounced asking for answers. While there, the owner decided his team would not return to my home, saying I would be "too difficult" or "micromanaging" and that my standards were too high. He initially offered me a $4,000 refund, however $2,000 of that was from a discovered billing error that was only revealed because I continuously asked about the large discrepancy between estimate and final invoice. So I was getting $2,000 to finish the project, even though he charged me $2,000+ for the backsplash, $1,000+ for tape and masking, and $848 for a final punch list even though he never sent someone back to my house to complete the punch list. I eventually escalated to corporate, but corporate said franchises are individually owned and operated, and corporate cannot force the franchise to do anything. They can only 'strongly suggest' courses of action to the franchise owner's business coach. So in my case, the owner, along with his coach, decided not to honor the warranty nor provide a refund for what it was going to cost to repair and complete the work, and corporate won't do anything. After several weeks of refund discussions, I eventually proposed a $6000 refund to part ways and waive my right to the warranty. The owner's response to me was 'Thanks. A check will be in the mail." When the check came, it was for $5000! I emailed the owner and asked why it was $1,000 short, and he ultimately decided that $5000 was enough. Again, the owner, his coach and corporate offered no explanation at all. The owner eventually said it was simply a negotiation tactic to send me a check for less than what he agreed to. If you made it this far, I hope you think twice about moving forward with this company and the Neighborly brand. Ultimately, I have to take responsibility for this as I did sign the document saying work was complete. Though I was under the impression I had to do that to trigger the warranty.This franchise simply does not have the skillset for large projects. If you need a light bulb changed or a ceiling fan hung, I'm sure they're fine. From the reviews, it looks like they install killer doggy doors. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises.

Alec has completed several projects around my house. Each time his prices are better than most and…read morehe completes projects in a timely manner. I've been very pleased with him and plan to continue to hire him for additional projects. He has completed: Outside soffit repair Hanging TV's Installing blinds Installing interior doors Painting door jambs & doors

We are doing some renovations to our kitchen/dining/living rooms. Of course, we usually always…read morecall around for quotes, but did not need to look any further once we met Alec. He stopped by, and we had such a great experience, we knew he was the right guy. Alec was incredibly professional, VERY knowledgeable, and very reasonably priced. He did an amazing job with our walls, and I cannot recommend him and his services enough. Scheduling and communication were easy and painless. I really cannot recommend him enough, and you have my word he will do a good job just as he has in our house. We are so happy with the results

Mike is an honest and hardworking guy that I can count on for quality work. I appreciate the…read moreveteran discount too. Highly recommend!

From the owner: We are unique because we focus on customer satisfaction. We have a great attention to detail and…read moremake all fixes safe and cosmetically pleasing.