Nico is personable and professional. Only adverse comment about him. Is he never calls my cell to tell me he's here. When he shows up hours before the estimated time of arrival, I was downstairs working and so two appts were missed as a light knock on door doesnt get it. Have big house. Also your company is terrible in that there is no one to speak to and your AI person can only respond to pretexual ?s. This is NOT helpful! You need live agent availability as back up to AI read more

The technician was nice & professional!! Will use Sears repair service for any of my service needs!

Home Warranty company said tech said problem was with overloading. tech said he didn't say that but refused to help me fight the claim. worthless if you won't stand up for the truth. They responded and said to call an 800 number to discuss the issue but it only goes to AI that said no person is available on that line. Totally useless and a waste of time. Just an attempt to make others think they are addressing poor customer service and creating more poor customer service. Do not use this service. read more

Our floor got scratched, a deep scratch from moving the oven. No mention or apology. The oven was "broken" trying to remove a part. This was explained as our problem, the oven was beyond repair. Unsatisfied read more

Russell arrived promptly and quickly identified the problem. He gave us repair options for us to consider. We decided to try and fix it ourselves. read more

There's no valued reason I would ever call you again for anything. Service technician quoted the cost for repairs at 1000.00 dollars to fix an ice maker. Ludicrous read more

Your answer 10 days ago requested to contact you, but neither the phone menu, nor the website provides any option to contact you with complaints. I have replaced the motor inverter in my washing machine since and it works fine. If you really sorry and want to compensate for your failure to diagnose the issue, please call me or write me an email - you have booth with the order. I tried, but was not able to reach you through any of the channels you provided. read more

The technician and his trainee were both professional and friendly. Once the right part was obtained, the problem was fixed in no time at all. read more

On time and friendly. Knew exactly what the issue was. Knowledgeable and helpful. Fair price too

My Sears Serviceman was very good. My original service date was supposed to be Tuesday. He was on time, was courteous and informed me that he didn't have the solenoid valve on his truck, necessary to repair my Kenmore dishwasher. He ordered the part and told me the total cost to be for the part, tax and labor. He rescheduled me for Friday. I am VERY unhappy with the communication with Sears Home Service via tet or email. The original order stated that my address was TouringTorrington Avenue 42. The "Touring" is incorrect. I tried repeatedly to edit that address and the system wouldn't permit me to edit my address but could edit everything else in the order. I wanted to speak with a real person and all I could communicate with were "bots" and they were NO help. my huge complaint is regarding the expected time of arrival of the Sears serviceman. Most other companies split up the day into either morning 9AM to noon or afternoon 1-5PM arrival. It is VERY inconvenient for the customer to sit around all day waiting for the serviceman. Please change to either morning or afternoon arrival. My Friday appointment had to be rescheduled, so I had to wait most of Saturday the 13th of December for Nicolas. The replacement part was delivered by USPS on Friday the 12th. He made the repair promptly and ran the dishwasher through all its cycles. Nicolas deserves a 5 Star but Sears Communication and Scheduling gets a 2 Star. Take care. God loves you. Blessings, Dennis Kabasan read more

Quick service and problem solved I was glad I was able to call and get them out right away, and he patiently waited for me to fix the problem read more

Brian was polite, efficient and very helpful and successfully solved the issue and gave me guidance. Definitely glad I called!

Service was perfect. The technician was very patient as I cleaned the door glass over and over due to a cloudy appearance from spilled food. He helped to prepare the floor so that there would be no damage and then the process of cleaning the one door went very well. He was right on time and arrived at 8am. Fast and efficient and professional. read more

This is the WORST company for repair I've ever dealt with. The service number is 800-827-6655, My 7 year old refrigerator went out so I called Sears Services to come write a diagnostic for the repair/warranty. This happened 5 days before Thanksgiving so I scheduled a visit 11-25-25 and literally waited all day. The tech never showed up but by 3;00 he lied saying he came to my home and I wasn't there. I was waiting by my door! I had to go back online through the tedious process to reschedule for the following day, another day lost before Thanksgiving. The tech came but didn't provide a diagnostic report so I get no money for reimbursement and cannot even get help through my insurance without the diagnotic report. After countless hours of trying to contact them, I've given up read more

Their customer service is pathetic. We were scheduled to have a dryer repair done originally on 12/30/24 which they rescheduled to 12/26/24. They stated parts would be ordered when the appointment was set up, but they never ordered the parts and dispatched a technician on 12/26/24 who couldn't perform the repair because the parts never got ordered. The technician ordered the parts which were delivered on 12/29/24. The technician said to call when the parts arrived and another technician would be sent out the next day to perform the repair. We tried to contact them but you can't speak to a human on any of the phone numbers they list and they automatically rescheduled the appointment for 1/9/25. My wife was home all day on 1/9/25 and nobody showed up, nor did anybody call and then they had the audacity to reschedule the appointment to 1/20/25. We initiated this repair request on 12/20/24. Waiting a month to get a dryer repair when the parts are here is completely unacceptable. Stay away from this horrible and unreliable company. 1/11/25 update. After not being able actually speak with a human, we performed the repair ourselves with the parts they had shipped to our house. read more

Borris took care of my repair in a no-nonsense manner and got the job done. He was very polite and professional too. AAA+++

Eugene is very knowledgeable, as well as kind and friendly. We would welcome him back for any future appliance repairs.

The gentleman who came out was very friendly and professional. Fixed my problem. However. My cooktop has pretty extensive damage

Bryan was prompt, communicative and worked very quickly to find and fix the issue. It was exceptional work.

Their AI and overseas support is horrible. Waited 6 weeks and 5 delays rescheduled by AI as back ordered fuse I found the fuse online next day delivery. They also were charging $100 for parts I saw online for $10. I'll never use these guys again. read more

Bryan the technician always does a great job, is friendly, and educated me on ways to keep the washer running smooth. I highly recommend him. read more

Very courteous , pleasant and professional. Dryer part was replaced quickly. Would highly recommend

did not fix anything or give me an update or current status closed out my claim and washer is still broken also removed a wall price from my wall now I have to fix that I'm soooooo angry read more

Very professional and explained the cause of the problem. Arrived on time, fixed the problem and cleaned after wpark complete.

Matthew Rogers went above and beyond to repair my refrigerator. Great communication for appointments too. Excellent Service!

100% satisfied with the technician. He did a great job and had the parts on the truck so my issue was resolved immediately. Disappointed with the web site that sent me a message the technician would be there by 9. Then at 9:30 by 1, then after receiving a call from the tech, after 4pm. Tech called and kept me up to date so good on him. But don't trust the email and tech tracking website. read more

I don't know if the so called Hendersonville Sears appliance is part of the Greenville operation but " Hendersonville " service was slow and terrible. My refrigerator was not repaired , the repairman was difficult to reach and slow to respond. The address listed for the Hendersonville operation turned out to be a Pizza Hut when we went by to complain, it didn't exist. read more

He was clean, polite, prompt, and efficient. A joy to talk to. He was nice to my dog, seemed honest an forthright.would recommend.thanks

Our technician was wonderful, very through, and pleasant. We rate him 5 out of 5. He was very respectful. He didn't rush, he throughly checked out our unit. read more

The technician was very smart and knowledgeable of repairs. I gave him five stars. But the people that read and set up the service calls if they read my initial problem, they could've avoided charging me $119 for a service call by telling me that my problem would go away on its own if I stopped using A Fresh washing machine cleaner. all that product did was loosen up all the junk this underneath the drum in the washing machine and was constantly flooding my machine with little pieces of grease and dirt. It ended on its own. There was no need for me to have a technician come out. But Sears in its infinite wisdom, would not give up the $119 service call charge by telling me there's no real problem. It will go away on its own. So the people that handle the work orders at Sears I give them minus one star read more

Nico was courteous and efficient! He was quickly able to find the problem with our washer and fix it appropriately. I appreciate the way he didn't try to find other upcharges. read more

good overall experience however challenging to coordinate & communicate with your AI agent. also your work order did not have the correct (nor detailed) information .... The actual service was great but the scheduling, coordinating & communication was less than desirable ... not an easy nor fun process. read more

Lawrence and Matt were great. on time, so polite and friendly and they knew what they were doing! I think we got all the parts this time so crossing our fingers that the refrigerator is fixed for good!! The value has been good since I only had to pay for my deductible and they've been out here 4-5 times to get it right. Most of the problems I had with Sears is that some of the wrong colored parts came, and it is IMPOSSIBLE to talk to a human being on the phone about issues. I must have called 10 times trying to get an update and I kept getting the recording. Very very frustrating. read more

Showed up early and completed job quickly, he was professional and courteous repairing my hvac, then took time too explain what happened and what was done read more

The service and knowledge of the issue was excellent. Ease of making appointment, perfect. However, when we received the replacement part shipped directly to us from Amazon, the pre-paid part came with a receipt for under 30.00. Sears charged us close to 250.00. I do understand a that parts are marked up but this was ridiculous. Tried to contact customer service but could not access. Hope to get an explanation read more

Worst customer service I have ever experienced. The 800# provided disconnects when you attempt to call. The online portal just directs you back to an automated phone tree that goes nowhere. The owner invited us to message via Facebook which we did, only to still get no response. Absolutely disgusted at the sheer inability to talk to an actual person after the initial technician provided an estimate and took our money. Weeks later, we can only conclude we've been robbed. read more

Devon was able to fix our problem which is a happy ending. He was communicative, kind and explained what he was doing, why and what works. He took initiative and was careful with our shelves and items. Old school customer service done right. read more

Bryan went over and above what I normally expect. He was very knowledgeable and respectful. He did a great job helping me get this dishwasher in check. It turns out, the part that was needed no longer is made. He worked with me to settle the problem. He really knows what he was doing and explained it in terms I could understand. Furthermore, he texted his number to make sure everything worked out well for me. read more

Russell was as always professional and concerned.about our problem. He was able to get it working one more time before we have to buy a new washer. read more

This was the company that we had to deal with to get our washer repaired under our extended protection plan. I have no complaints about the technicians -- all were pleasant to deal with. However, after this experience I no longer have any respect for Sears. We were canceled on at the last minute so many times that we lost track -- I kid you not, it was OVER TEN TIMES in the two months after our initial appointment request. Again, this was not the fault of the technicians and was not up to them. It was the fault of Sears Home Services and their despicable system. We went without a working washer for that entire time and there was virtually no way to speak with a human customer service rep. Over and over again, we were told via email and text message to stay home from 8am to 5pm. We rearranged work and other obligations, only to be no-showed on repeatedly. The bot was happy to tell me, falsely, over and over, that I could just call the number on the service website and speak to a human. This company is causing serious distress and disruption for people with jobs, kids, and lives. What's hilarious is that after I post this review, they are going to post a reply telling me just to call the number or visit the website so they can assist me further, just as they've done in response to the other horrible reviews here. Stop pretending that you have customer service. read more