I'll start off by saying it's refreshing when a repair specialist lets you know he will most likely be arriving later in the day, allowing us to better manage our schedule. Thomas was very professional and friendly. He was very knowledgeable and ensured he tested our machine when he was finished. Not only did he put everything back but he also ensured the machine was positioned just like it was when he arrived. Outstanding technician and great service. read more

Called with refrigerator issue and service was scheduled for the same day. Amazing! Technician Mathew was early, worked the problem with nothing short of professionalism and upmost curtesy. The job was completed timely, the work area was left clean. Mathew went well above my highest expectation. Thank you Sears team! read more

The technician was very friendly and helpful. He was able to walk us through and show us the issues. He provided us with several options for repair but we ultimately declined because even discounted, it would exceed the cost of the appliance. I would definitely call Sears again due to the great service we got. read more

You need more technicians Sears. I waited almost 2 months to get someone over to fix my stove. To only have one technician to cover such a large area is ridiculous and you need to hire more. I will be making a complaint to American Home Shield who you contract with although my technician was wonderful. read more

The technician found the issue within 20 minutes and the problem was fixed. Then he stayed around to make sure the refrigerator was really working now. I would have it back anytime. He was very polite and professional and explained everything to me. read more

The tech was on time. He was very knowledgeable of the type of refrigerator he was repairing. Showed me the probable causes during the process. He was polite and helpful when trying to get my washer ticket transferred to him since he was here. read more

Mike was able to repair a problem with our washer door that two other servicemen were unable to repair. He was the first serviceman that told us when he would be coming and showed up as promised. He even called to say that he was on his way. read more

Quick, and very efficient worker. He was very friendly and as thoughtful on where to place removed items from freezer. He cleaned up after completing the job. And asked us if we were satisfied with the job before leaving. Nice young man. read more

Called Sears Home Services. Technician arrived and diagnosed problem. Parts were ordered delivered and installed. Next day had to lower temperature settings because setpoint was lower than necessary. Refer is working great. read more

Ken was polite, knowledgeable, able to assess our oven issue in a timely manner and explained the parts delivery and next visit steps to us. He even took time to greet our dog. We are very pleased. read more

Great tech. Over $300. to replace a fan motor is ridiculous, way out of line!!! I was without a refrigerator for over a month! One of two parts was wrong, no compensation for problem. Just wrong! read more

Matthew was knowledgeable and didn't beat around the bush. Explained what was going on and why. Easily understandable. Also thorough with the guy he was training. Without ignoring either of us. ​ read more

Tim was excellent! He showed up promptly, was kind, knowledgeable and patient as he helped explain what was happening. I really appreciated the customer service I received. Thank you! read more

the best repair technician I've ever had in my home ... a wealth of information and advice. Sure hope he is being paid well because you have a real gem in this gentleman!!! read more

Mike was fantastic. He identified the problem and ordered the part needed to repair. He rescheduled for a return. The part came in and Mike quickly repaired the problem. read more

excellent service. our repairman arrived within 24 hrs of our claim, and was very knowledgeable. he explained the repairs needed In great detail. 10/10, would recommend. read more

Great service. The technician ordered and repaired my oven in just a few days. This service is well worth the money. I would recommend Sears service plan to anyone. read more

Request the technician order parts wp2188823 evaporator and part w10309994 He said he couldn't order them he had to use other numbers. Why does this discrepancy exis read more

It's third trip for same issue due to faulty replacement parts not techs fault. All is working now. Techs were both courteous and knowledgeable in the product. read more