The technician didn't fixed the issue with my refrigerator.... The technician said that he did not see that there is a problem, but was chipping the ice from around the inside of the ice maker.... When I bought it, the fridge didn't come with ice around the inside of ice maker.... So, that is a problem!! I don't want water dripping from ice maker and I did not request of it.. Inside my fridge is a lake of water which has frozen under the bottom tray. See the towels that I have soaking up the water? What a mess! My frozen yogurt isn't firm! This is my third (3rd) request for the same problem. Will someone please send me professional help?! read more

Sears Appliance Repair - Appliances & Repair Near Me

I am totally dissatisfied with Sears Home Services and Sears protection. Contracted A&E Technician told me when I was instructed to tell him to leave service order open that he wouldn't and that I would not be getting a replacement refrigerator. I am unclear on all of this as I have Resolution filed with escalation department with Sears Protection and have not received email to that affect. Escalation department has supposedly shared all of the history under the comments with technician but I am being judged for this particular phone call and not taking history or Sears Protection case in to consideration. This is a contracted technician from A&E via Sears Home Service. It is the technician's responsibility to listen to the customer and call supervisor if there are questions or out of the ordinary circumstances and not to tell me something he knows nothing about. Apparently Sears Home Services, Sears Protection Services, and their contract technicians do not know what is going on and are trying to make people give up and spend another1500 in getting a new refrigerator to replace one bought in 2022 and didn't work for 4-6 weeks in 2023 and is now not working again(week 4). My suggestion would be not to buy anything from Sears including their protection plan because it is not worth the money, hassle, and paper it is written on. #lemon it is a Whirlpool refrigerator via Sears Case number for lemon clause 7810798 due to the history of repairs in 2023 and refrigerator was just purchased in 2022. read more

Technician arrived as scheduled. came into house looked at machine proceded to give lecture about how to use machine. Contradicted other technicians diagnosis. not sure it's been repaired. told us we could not wash bedding. machine has bedding settings also advised not to use auto soap setting. After you guys canceled out first appointment after I dat for 4 hours waiting last week and both my wife and I. took off of work. I would never recommend your service company and will be filing a formal complaint with GE and Assurant we paid top dollar for Rev most expensive equipment. I expect more !! read more