Technician quickly diagnosed the problem, resolved the issue, ran the unit through the full cycle and then discussion what he found and how he resolved our problem. It was pretty obvious his experience and training were spot on. This was this technician's second service call to our home and he was been outstanding both times. read more

Kenny was not a good repairman all he did was bitch and gripe had a very bad attitude I was a thorn in his butt told me no more repairman would be coming to my house that they cannot get parts for that refrigerator anymore and I know damn well they can because I can get them off whirlpool.com if I can get them they damn sure can so that was a lie you want to talk about how my floor was tore up and how my door was cracked but it wasn't cracked before they started working on it I want to cancel my warranty I don't want no more I will fix my own s*** or I will replace it like it's supposed to be that's what they led me to believe that they haven't so far been able to order parts for my washer I can't order parts from my refrigerator I ordered parts for my washing machine I can order parts for my refrigerator they do make them he's a liar read more

Very pleased with my service today. The Sears team was prompt and courteous, and they addressed my issue very quickly. The technician even diagnosed another issue with my washer setup that I will have addressed by a plumber. Overall I am very pleased and I highly recommend them. read more

Sears Home Protection Agreement is not worth the paper it is written on! Run, run, run the other way if you have the idea to purchase this scam! I have been without my refrigerator for 8 months! They have tried to repair it several times with faulty parts. AI has canceled 10 appointments & each time that happens you are another 10 to 14 days out from the next appointment. Now they are just kicking the can down the road! I will shout it from the roof tops NEVER PURCHASE THE SEARS HOME PROTECTION AGREEMENT! read more

No call, no show. I wasted 6 hours sitting around watching the "estimated arrival time" get further and further away. I even waited an hour after the 5-hour window, still no call and no show. To make matters worse, they have absolutely no way of contacting a human. Their "chatbot" provided no help at all, and there was no option to talk with a real person. The tech had my phone number, it would have been very easy to contact me and let me know what's up. Obviously I'll never be dealing with this company again. read more

He drove up in an unmarked service car not clean. His was wearing a loose t-shirt not tucked in and his close were dirty in appearance. I know his work would entails getting in places that are not very clean and I understand that. He handed me his cell phone dirty, and cracked screen to show me that Choice Warranty would not cover my claim. Not very professional in my opinion and does reflect non-professionalism on your company and Choice Warranty. read more

A request for repair service was made through American home shield a month ago. A repairman came to the house and assessed my refrigerator. He stated that I needed a part because the freezer and refrigerator was not cooling properly . The part was ordered, and he attempted to fix the refrigerator. I waited until it was up to the correct temp before placing my food back into the refrigerator. A few days later my refrigerator had stopped freezing and cooling again. A repairman was sent out again. He said it needed another part and the part was ordered. Another repairman came out and said that another part was needed also. The part was ordered, mind you my refrigerator isn't working at all, anyway another repairman came out this past Friday and I was told it was fixed. I put my food back in my fridge, and just 4 days later it is not freezing, or cooling properly. I had to throw away a lot of food that had defrosted. I called American home shield to schedule an appointment and a work order was sent to Sears. After placing several calls I eventually talked to someone from Sears. I was told that the work order was closed, and I needed to contact American home shield. I explained that I already had. To make a long story short I am still waiting to get put back on the schedule. I've never experienced anything like this before in my life. read more

Great attitude tried helping me save money and was honest he could've just told me to go buy a new dishwasher or there's only one way to fix it and the expensive route, but he was trying to help me out and give me options to make things a little bit cheaper read more

The Sears Homes Services is a rip-off! The technician, looked like a college kid that just rolled out of bed , sloppy and very unprofessional, showed up with a screw driver and iphone to fix my washer! He did not know what to do, so he googled the problem, and said it needed a new timer and i would have to order it costing $99.68. I paid the service call $139.64 in good faith and ordered the part! It was not the timer! So now i am out $ 239.32 and washer not fixed! Sears Customer service is terrible, would Not refund my money!! Called a real repairman that fixed it with a new water sensor valve. I will file a complaint with Better Business Bureau for fraudulent business practices!!! read more

First, the service times are a inconvenience. 8-5 is not working but the tech worked it out for me. The job needed a second tech because I had to assist with the installation, clean up after the tech . Swipe the smudges from my microwave. Pick up screws left on counter. So in my opinion, it was a sloppy job. The service tech matched the service done. But he was pleasant. read more

we were completely satisfied with the technician that cleaned our fridge coils She was prompt, efficient, and VERY friendly and helpful read more

Shawn is punctual, polite, very intelligent and informative. I am always happy when he is my service technician.

I requested service and within 24 hours of my request the job was complete! The technician was fast, polite and efficient! My dryer is working great! read more

I had my windows replaced several years ago by Sears. Lately I needed some repairs on the windows, one seems to be growing a mold looking substance in the "sealed" double pane and that section of the pane is turning cloudy on thre inside. When i called Sears i am told they no longer repair windows, they only replace them. Be aware of this when using Sears. Several years from now you may need a repair but cant get it. read more

Sears Appliance Repair - Substance inbetween the sealed panes. - Appliances & Repair Near Me

See all

My guy was courteous, prepared, & efficient.He didn't take long at all. We now have ice cubes!

This has been a month long ordeal. I want my washer fixed. They have came out 4 times. My service appointment this morning I haven't had a drive show up. Please call me 9033942944 read more

Never showed up this is the 2nd appointment made and no one showed uo the first or second time, but yet we keep getting emails to rate the work that was done but nothing has been done , we were told someone would call once they were on the way and we never recieved a call either we hace been waiting all Day for someone to show up and nothing! Its real frustating trying to make appointments since its so hard to get in touch with anyone and then finally we make another appointment all for no one to show up!!. read more

Your people left by chest deep freeze unplugged after they tested the plugs and now all of my meat is ruined. I think you owe me $200 for my food being ruined. You should've plugged in my deep freeze. read more

the only reason sears is getting even a one star is for the first tech that came out on may 3. see the rest below. as of monday may 13 7:15 we have not heard from you tech that was to install the parts needed to repair our washer today may 13. the only technician that even called us was back on may 3 when he came out to see what the problem was with our washer. he then ordered the parts and another technician came out last friday to install but the parts did not arive until saturday. we have been trying to get a hold of your company but only get the automated service saying that our parts have not been shipped when they have and we have received them. even our home warranty company is not happy with your company. i have uploaded the pictures showing that the parts are hear and when our appointment was scheduled for our laundry is pilling up and our washer needs to get fixed asap!!!! again we were schedule for today may 17 and no one showed up....now our warranty company has to reschedule for our repair on monday may 20. the technician finaly showed up around 5:30 and she had an attitude on her that she did not want to take care of the repair and tried to push it off on the first tech that was out here on the 3rd. then she tells us that the control panel was on back order and did not know when it would be here. we asked her about the next step and she said it was between us and ahs not her and ahs. she made us feel like idiots. we don't know what the parts look like, we are not technicians. we also know that works. we will never do business with sears again. again we were on the schedule again today thursday, may 23 and no one called us to see if the control panel had come in. if you look at our service report you would see only shipment. this is getting old. my husband needs clean cloths for work since he works with the public as a customer service repetitive, plus our towels, sheets and other items are piling up. We have screen shots of when the technician was to be here and one from May 17 on who the technician was to show up. Ryan I have already posted on your Facebook page and sent messages through messager. read more

See all

My technician never showed up and I was charged and asked to rate my experience. I tried to call Sears and there is no way to talk with a human. Don't buy their product!!! read more

Service was thorough and professional. Explained service. Offered more Sears services. Ordered parts promptly. installed parts in a timely manner. Waiting to see final results of cooling and defrosting. read more

Don't waste your $$ on a warranty. Only certain items are covered. Definitely NOT what salesmen mention. The technician was very helpful, friendly and knowledgeable. I would rate him (James) a 5/5. The it scheduling department and dispatch get zero stars. You will be assigned a repair time slot, and you will not be able to move it up once your parts arrive. They will misinform, saying they will have dispatch call and reschedule, but that never happens. read more

A part had to be ordered and was told he would be back Friday. The part came and didn't hear anything, Called and after being transferred several times and placed on hold for 15 minutes was told it would be Tuesday and would receive an email shortly that never came. On Tuesday received a robocall telling me a technician would come today. At 3 that afternoon I received another recording saying the technician was on the way. At 4 he came and took about a hour to fix the refrigerator. The two times he came was about a total of one and a half hours and the part was a little less than 60 dollars and I was charged 508. dollars which is hiway robbery.He was nice but never will I call Sears repair again! Lesson learned! read more

Technically they knew what they were doing but they were very overpriced. It cost me over $500.00 to replace a $25.00 part. it took 2 trips and 8 days and 1 1/2 hours labor. read more

Request was to service my dishwasher. Not charge me a trip charge and leave. Tech said he couldn't work on dishwasher, however, didn't have a problem taking money. Terrible service read more

The serviceman had no idea how to fix my dishwasher. He didn't check the power cord on the dishwasher! He said I needed an electrician. I contacted an electrician and he found it was only my power cord and he replaced it. I was without the dishwasher for a month. I am very disappointed. read more

Zero stars for repair. It took two months for technicians and parts to get the refrigerator to cool and freeze (as of today). We will never purchase another Sears product. The Sears master protection plan is a joke and a racket. Do Not Expect a good experience with the repair team nor the protection plan customer service. If you plan to cancel your protection agreement do NOT expect a prorated rebate if they have made any repairs prior. Those are deducted from the plan. Maybe this is a thing but in all of our years of using Sears for Kenmore repairs , we have never had such a frustrating experience. read more

The serviceman was very professional and efficient. He was also courteous. He was careful when working on my refrigerator. Would recommend him to friends and family. read more

Horrible service. I paid over $500 for a part that should have arrived in 3 days. Its been 2 months. Everytime i try and call i get transfered around to different departs and lose 2hrs of my life. Then i get told the part will be here in 7 days. Then the whole process starts all over again the next week. There has been no follow up and no updates on their end. I just want my ovan fixed. read more

The tech did come out. Talked to my wife & then put his hand in the washer and spun the drum. Told her the the drum is bad .Then he told my wife that no parts are available and the the charge would be around $100.00 This was an expensive Maytag washer. He gave my wife no other options other than buy new. What a great day, Bought the set from Sears and only Sears had worked on it. Seems that they could have offered something as they say they would apply the fee to the repair. What do you think they should do if they can't repair the Washing Machine. read more

Don't fall for the Sears home warranty. When you call them to sign up they tell you that you can cancel when you've paid the amount in dues relative to your claim - but then the paper contract arrives (after the claim no less) and it says you can't cancel for a year or you get outrageous fees. Maybe I got a bad sales person but I doubt I'm the first to get scammed by this. read more

I've been a customer for years... They are very punctual, efficient and explanatory as to what's wrong and what they did to fix the problem. I plan to continue using Sears for my Protection Agreement! Andy Gosnell is the greatest!! read more

After five visits the repairman finally got my TV repaired. All he had to do was order two parts, they came to my house, then I was informed that my repairman visit had been rescheduled because the parts had not arrived...WHAT????...he told me they would have the routing numbers and would know when they arrived, this is a case of the left hand not having a clue what the right brain was doing. He eventually showed up and did fix the TV, for my aggravation I will not purchase from Sears or recommend their products to any of my friends. I was fortunate that I had purchased the warranty just the previous month so it did not cost me anything except being without a TV for over six weeks. read more

The repairman diagnosed the problem with my washer (after I waited a week for him to come to my home) and said he would order the parts and have them sent to me. I was told to call for another service call when I got the parts -I did. This time I waited 1 1/2 weeks for the appointment and on the last day, I was told computer problems would not let the serviceman come to my home. I rescheduled and waited 10 more days for the serviceman to come and do the repair (that took 15 minutes). I was told (on all 3 calls that I could expect the serviceman between 8:00 and 12 noon. The first call, the man showed up at 4:50 after 4 delays (sent thru my computer). No one came to the 2nd call (computer problem (likely not true). The last call was scheduled to be between 8:00 and 12 noon - at 11:00 I called and was told that the repairman would be at my home at 3:00 - 4:30. I told them that this was unacceptable and I was tired of being "put off" and I wanted service now !! The serviceman called at 11:45 and said he could come at 12:30, so I said ok. He did come, as promised and in 15 minutes did the repair. It is stupid to promise a repair for 8:00 to 12 noon and then reschedule it over and over. I will not renew my service plan (when it expires), but instead sign a new one with a local company. It appears that that Sears does not care about their customers (no compensation was offered to me for a 4 week wait to do a 15 minute job). I will not recommend Sears service or products to ANY ONE - EVER. read more