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    Sears Hometown Store

    2.0 (1 review)

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    14 years ago

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    Lowe's Home Improvement - Correct delivery address.

    Lowe's Home Improvement

    1.8(70 reviews)
    24.9 mi

    I purchased a dryer from Lowe's in Columbus, GA on June 17, 2026, with delivery scheduled for June…read more19. While the delivery arrived later than expected, my main concern was the condition of the appliance upon arrival. When I inspected the dryer the following day, I found a scratch on the front door, a dent on the right corner, and black scuff marks on the right corner of the control panel. I immediately contacted Lowe's to report the damage. I was transferred between departments, spent time on hold, and eventually drove to the store in person to try to resolve the issue. Although store management acknowledged the issue and discussed a possible discount of 20%, I was directed to work directly with the delivery contractor. Over the next several days, I made multiple phone calls in an effort to resolve the matter. I contacted Customer Service and was offered a smaller discount than what had initially been discussed, which I did not find acceptable. I also called a delivery number provided by Lowe's and discovered it was incorrect. After contacting Lowe's again, I was given the correct number. When I finally reached the Delivery Service, I was offered either a 10% discount or a replacement dryer. I was also informed that accepting a discount would prevent me from returning the dryer. After considering the options, I decided to replace the dryer. My concern is not only the damaged appliance but also the amount of time and effort required on my part to resolve an issue that occurred after purchasing directly from Lowe's. Customers should not have to coordinate among the store, customer service, and delivery contractors to address damage that occurred during delivery. Ultimately, I chose to exchange the dryer, and the Delivery Service agreed to provide installation and delivery of the replacement at no additional cost. I appreciate that a replacement solution was offered. My initial preference was to accept a reasonable discount and avoid the inconvenience of a second delivery. The process required to reach this resolution was far more difficult and time-consuming than it should have been. I hope Lowe's improves communication and takes more direct ownership of delivery-related issues so future customers have a smoother experience.

    Curbside pickup orders take literally ALL DAY to prepare. 3 items? 6 hours. It's ridiculous.read more

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    Lowe's Home Improvement - Dirty saw.

    Dirty saw.

    Lowe's Home Improvement
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    Lowe's Home Improvement - Dented appliances

    Lowe's Home Improvement

    2.1(13 reviews)
    53.3 mi

    This review is not really aimed at this specific store but more of a Lowe's policy. I just finished…read morebuilding a new house and hired a contractor to buy some items for an installation . The parts I had left I attempted to return to the store . But since the items were not on my Pro card and I didn't have a receipt they refused to give me even store credit . I appealed to two different "managers" and all said it's a Lowe's policy and they Can't even give me store credit . Store credit is all I expected and as a Customer that has spent a lot here in the last few months and when this has happened to Me at Home Depot they give me store credit . It's a poor policy and should be reviewed. I over buy on everything so I don't have to come back for one little thing and slow down the job. Then at the end of the job I return the leftover items. Which is a time saver on the job and a practice I will continue. I'll just be doing it at Home Depot from now on. Also I got all my appliances here and it took not one or two but three lg dryers before I got one that wasn't dented. Save yourself the trouble and buy elsewhere

    DO NOT PURCHASE APPLIANCES AT LOWES!!! I purchased a Freezer online which came from a warehouse in…read morethe Atlanta Area. I selected the Carrollton store for review because they were the ones who called me about the delivery. The freezer was delivered 7/28/2024. I called Lowes on 8/2/24 because the freezer was not freezing and everything was thawing out. I was told that they could do nothing because it had been over 48 hours and their police was no returns after 48 hours on appliances. They gave me the number for Whirlpool. I called Whirlpool and they said they didn't replace warranty was parts and labor only. They sent a repair person and the Compressor had leaked all the fluid out and was not working properly, They say the part is backordered. I will be reviewing Whirlpool also. This is September 8, 2024. iI don't have a working freezer.

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    Lowe's Home Improvement - Curbside pickup spot & directions

    Curbside pickup spot & directions

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    Sears Hometown Store - appliances - Updated September 2026

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