Our family had been loyal customers for years. Dr.Quinn is a phenomenal physician, however, since…read moreoffice management has changed it is obvious that they now value profit more than patient satisfaction. I have both health insurance and Humana exam and materials vision insurance. My exam today was an annual exam to get prescription updates for both glasses and contacts. This is covered with a $10 copay with my vision insurance. I did agree for "additional" tests which I was told would be scheduled a few months later which would require the use of my health insurance at that time. However when I left my visit, without having the "additional testing" which I was told would cost $65.00 at a later date, I was presented with a $127 copay, and they used my health insurance instead of vision insurance. I didn't purchase contacts/glasses- and did NOT agree to any additional testing other than what I was told would be scheduled at a later date. Quinn eye center office mgt. chose to use my health insurance instead of my vision insurance adding one item (which I had NOT previously agreed to not been informed of cost) claiming they were "saving" me money. When I attempted to resolve this issue, speaking with both Christine and John Michael, I received 2 different rationales for this cost. I cannot recommend an eye doctor who charges a $127 copay for annual eye exam when the patient has vision insurance that would cover these items with only a $10.00 copay. After appointment, I called my Humana vision insurance representative who indeed told me that both contact and eyeglass prescriptions are included in their annual eye exam with only a $10 copay. It is very sad because we have been loyal patients for years. I CANNOT in good conscience recommend them any more.

I usually go to LensCrafters in the oaks Mall. But the Quinn eye center got me quicker. This was my…read morefirst time there and I will never ever ever ever go back there again. I think he is just billing insurance with no proper care I walked out. I assume Dr. Quinn is a guy but it might be a woman. Never saw them

I've been getting my glasses here for several years. It was recommended by my ophthalmologist…read more It's a one-man shop, and he is very knowledgable. I bought a pair of glasses and asked for a well-advertised frame. He said he had a better one, that was much stronger and still attractive. Two years later, I somehow dropped my glasses beside my car in a parking lot--didn't hear them fall. I had to wear my prescription sunglasses, and found the glasses when I returned to the car. Evidently they had been stepped on. I took them back to the Optical Shop and the man said that it was a good thing I had that particular frame as he was able to "save" them. .

They never ever answer the phone. I have been waiting weeks for eyeglasses. We live over an hour…read moreaway and they tell me they sent to our correct Address the ine and only time someone actually answered and this time I called the make an appointment selection with a doctor since the store never answers and asked that person to confirm my address despite the fact the 1st person insisted they have my correct address. Sure enough this person gave me my old address. We did mail forward service and old post office never received my glasses either. The agent last week blamed ups saying they forgot to pick up the glasses but it's been 2 weeks now for a 1 to 2 day delivery. Someone is lying. The doctor twice now said they will look into and get back to me. Still nothing.

I purchased my prescription lenses last week and I cannot see through the lenses. Everything is…read moreblurry. I have called numerous times, no answer, no callback. I called the customer service number on their website and the girl who answered took my name and put me on hold to investigate the situation and never came back. Instead, she sent me an electronic survey to ask if my problem was solved. I said no and the call ended. This is unacceptable. Now I have to go to the store in person and because I'm in a very rural area, the drive will take an hour and a half. I attempted to send an email to them from my phone via their website and the email wouldn't send when I clicked continue. They should close down if they don't want to take care of their customers. Do NOT go here.

I have complex eye problems & Dr. Barber gave me the best prescription I've had in years. Plus, an…read moreexcellent selection of frames in so many styles including for kids. Recommend highly.

I purchased glasses from Thornebrook Optical with the understanding ,that as their as states…read moresatisfaction guaranteed or your money graciously returned. The lenses were not grounded correctly. I had statements from two options stating that the lenses were not ground correctly. I went back to Thornebrook expecting them to fulfill their promise. No way. A very rude arrogant,one could say mean woman absolutely refused to even begin Or bother to read my certified notarized statements from optometrist ,more reliable than they were and are. One cannot believe what they say. You have been notified.

They helped repair a missing screw on my glasses at no charge with a cleaning, very kindread more

They have no idea of how to make glasses. Four times for a pair of reading glasses and they still…read morecannot make the lenses correctly. They continue to give me a run around and now I need my money back. I've used the Oaks Mall store for over 25 years but never again.

Once you've experienced the chaos of the chain eyeglass stores, you will really appreciate…read moreGainesville Opticians! They don't hurry you, or push BOGO specials or try to upsell you on anything. Wonderful customer service. They fixed my husbands glasses for free. Twice. The best thing though is that once I put my glasses on, I completely forgot I was wearing them. Thanks!

The choices are great, the staff is professional and excellent, amazing customer service. Can't say…read moreenough good things about this place. My daughter and I have been going here for since she got eyeglasses 18 years ago.

My husband and I have been going here for more than 15 years. It's always great customer service…read moreand the drs are wonderful.

Went to Super Optical because they were in my insurance network. picked up my new bifocals, no one…read morefitted them for me, so I spent the first two weeks trying to get used to them and keeping them on my nose. Went back and "oh yeah, they need adjusting" and they did it. Then I mentioned that I can't use the reading part of my glasses unless I hold things very close. With the doctor and the manager present, she said they can set them to read close or further away, depending on how I usually read. Nobody ever asked and the doctor just stood there with his arms crossed. So now I still need my readers for reading. Pretty crappy attitudes and customer service. Never again.

Amazing customer service! Short turn around times. Brittany is awesome, professional and efficient…read more She knows her glasses and is so helpful with finding the right pair for you.

This location sucks. I ordered a pair of glasses because I lost mine months ago. They never answer…read morethe phone because they're all booked up but when you arrive in person when you get an appointment absolutely nobody is there. The prices are ridiculous especially with insurance, charged me around 400 bucks just for a pair of glasses and a doctors recommendation, I eventually managed to lower it but even then it should not be that much especially when you have a sign outside that states that you can get two pairs of glasses for like 89 bucks or something like that.

A great place very friendly, always great to talk to, takes care of all my needs highly recommended…read moreto anyone with the care of their eyes!

What a wonderful staff!…read more I was new to town and new to contacts. Gainesville Family Eyecare was able to get me in for an appointment right away and were very helpful with teaching me to use contacts. They were very patient and took their time with helping me put my contacts in for the first time. Their office is very nice and in a convenient location off of 39th Avenue. I would highly recommend Gainesville Family Eyecare to friends and family. Thanks so much for your help!! :)