Worst experience of my life. And its not over yet. Went to sears optical because obviously my eyesight is off. They tell me i need bifoculs. Sell me 400 bucks for a pair of ray ban bifoculs. Fine. It takes 15 days to get them back. And when i finally do get them back. I cant see out of them because they were made wrong. Plus the frames are defective because a screw is stripped out. I call today to see if they are ready and the girl tells me the lenses are there but that im supposed to use my old frames! I tell her that the person that ordered the lenses was supposed to order frames as well. All she can say is she will look into it and call me back. Today is wed. Sat will be 14 days to get the second pair. I just want the nightmare to end with these people. Do not go there!!!! read more

I give Dr Hurwitz five stars - but the people working at the counter get zero. They refused to give me my prescription until I threatened them and had another optometrists office call for it! Dr Hurwitz is warm, thorough, and very detail-oriented. He made sure I was dialated and did specific diagnostics in response to my concerns. I bought a pair of glasses from Sears. Their selection is very boring, so three months later I decided to get new lenses put into old frames I liked better. those were from lenscrafters at the other end of the mall. sears refused to do the lenses, so I had to go back to lenscrafters. this is where my trouble starts. I forgot to get a copy of my rx at my first visit, so I called for a copy & was told to come pick it up. when I got there the staff and a manager said they couldn't find it. They didn't even know the name of the doctor I had seen. I asked if they kept files, and they assured me that they did and I had one - so I reminded them that they are required by law to give me my prescription. I went back three times to speak with different people and managers and was finally given a BUSINESS CARD with a handwritten, completely illegible "rx" with no doctors signature. I walked this over to lenscrafters & they confirmed it was unusable and missing more than one piece of important information. Lenscrafters lab technician called Sears, and within five minutes they faxed over a legible typed version complete with signature! This was less than a half hour after I visited the office in person after trying for weeks to get my rx. why did this have to be so hard? why did they only give a legible copy at the request of another professional? bottom line: go to Dr Hurwitz. get an exam ONLY. he is wonderful. be sure to get a copy of your prescription up front! and go get your glasses on zennioptical.com. read more

Went to Sears Optical Center in Wilkes Barre in the summer 2012, they were very helpful in helping me find a frame and the prices were resonable. Two months after I had my glasses I noticed they were slanting down to the left, so I returned to Sears and asked them to correct them which they did with a smile, however they made the arm so tight I was afraid they were going to brake I asked the girl and she said they would be fine. Unfortunatly they weren't the one arm broke off, I went back to see if anything could be done, this time they were not as nice and told me I would have to pay for a new frame, I explained I did not think it was my fault so I should not have to pay again for a frame, but they did not want to hear anything. For this reason I would not recomend them to anyone. read more