I ordered two parts for my stove and then saw the negative review on this site and panicked a little. I had assumed I was dealing with a legitimate company when I ordered, and then worried after seeing the review. I only have one experience of my own to go on, but I do want to describe my personal encounter with Sears Parts Direct. The customer service in ordering was professional and helpful. My parts arrived just slightly after the ETA. Once we received the parts, we realized they were beyond our limited skill set to install. I followed the directions to return the parts, and the return was processed without issue. I received a credit to my card and was completely satisfied with Sears Parts Direct. read more

Don't recommend ordering from them. They will charge your card up front, your part will be backordered, and they will refuse to refund because they haven't heard back from the supplier... read more

Ordered a part from @searspartsdirect. Old company good reputation. Also old part - not made anymore, can't believe they have one. Call up to check. Yes we have several here. Great, yes please. You'll have it Tuesday. Tuesday no part. Called Friday. Oh, it's on back order from the manufacturer. Manufacturer out of business 20 or 30 years. We'll look into it and call you Sunday. Yes we do work Sundays. Following Friday: you didn't call me. Please cancel and refund. Anything else? Yes, you lied to me! And all you give me is attitude? Sorry for how you feel but we don't have an attitude. You just ordered wrong. Can you believe that? @searspartsdirect How are the mighty fallen. Do business with them at your peril read more

Don't buy nothing from them they will say it's in stock and when u pay for it it's on back order u will never get it they suck

I found their site on Google and ordered an LED for my Whirlpool refrigerator on May 22, 2024. They replied on May 31, 2024 saying the part was backordered even though there was no indication on their web site. I cancelled my order on June 10, 2024, however they emailed me on June 12, 2024 saying the part had shipped. I phoned on June 14, 2024 to complain that I had already cancelled the order, but they couldn't stop the order even after two days notice. Today, June 14, 2024 I returned the part with a free UPS label that they provided. How can a major company not accept a request to Cancel and then two days later ship the part? Is their automated system broken, or do they manually print out a cancel order and process it in the stone age? read more

Sears Parts Direct - Appliances & Repair Near Me

DO NOT ORDER FROM SEARS UNDER ANY CIRCUMSTANCE!! The only way to get in touch with them is chat, I took the time to make sure the part I needed was in stock, told yes, it will be there Monday. They ARE LIARS, the part was backordered, but charged immediately to my CC. They made me wait weeks until the backordered part arrived at my house, then I had to return it at my OWN EXPENSE and now they are just getting around 3-5 business day after they receive the part back, to crediting my CC. THEY SUCK!!! BEWARE read more

DO NOT USE SEARSPARTSDIRECT! YOU WILL NOT GET YOUR ITEM! I have cancelled my order both via a form Sears sent me online, AND via a phone call. The item status shows it has been cancelled, but NO REFUND. Sears is quite literally not giving me over $400 back after an item was backordered to oblivion, then successfully cancelled. DO NOT ORDER FROM HERE. IF YOU THINK THEY ARE THE ONLY ONE WHO SELLS A PART, THEY ARE NOT. Do a little research, and you will likely find an updated part number. For example, I needed a deck for an old Craftsman mower, model YT3000. Husqvarna still uses this deck in brand new riding mowers! The number that brought me to Sears was 21547946, but you can find it online under 532425383. I had it in 3 days! I warn you again, do NOT order from here! They will take your money, and you will not get your item. Sears Parts Direct is Sears in name only. This merchant is outsourced and you will have to try for months to get your funds back. read more

Sears Parts Direct - Appliances & Repair Near Me

Read the reviews. This place sucks! They sent me multiple parts that don't work, and the only place they will let me return is over an hour each way from where I live. So I have to drive over 2 hours to return their defective parts. They are also useless on the phone and can't located any parts, I had to do all the digging myself, which is fine, but why have customer service at all at that point. read more

Do NOT do business with this company. I ordered a part and indicated delivery in 5 days. After 5th day status shows expected delivery date = previous date. Status also shows - 'hasn't left warehouse'. Alley and eventually spoke to CS rep who asked if I'd ever ordered anything on the internet before? I asked to cancel order and she said she would email the cancellation department.... Huh?? She's customer service.... Hit the 'cancel order' button. She said I should get an email within 3 business days from the cancellation department. Never received the indicated email but did my own cancellation by calling my credit card company and initiating a dispute. A few weeks later, sears parts direct sent an email indicating they would be refunding $50. The initial charge was $64. I kept checking my credit card and a few weeks later, saw a $50 refund. I talked to credit card and explained I hadn't been fully refunded and to keep in dispute status. A few weeks later, I received an additional email indicating an additional refund of $14 which took a few days to reflect on credit card account. A lot of calories burned to try to save $10 on a refrigerator part. Don't ever play with this company. read more

I was looking to replace a broken Frigidaire Refrigerator Dispenser Cover in the color gray /grey which matches my stainless steel refrigerator. I'd seen this offered by Sears PartsDirect and made my first order online with no assistance necessary. The part # is 242089602 and clearly in the advertised description heading, the color indicated is gray. When I received the item, the color was BLACK which clearly is not indicated in the titled heading. In contacting Sears PartsDirect via online chat, I'd indicated to the individual assisting me that what I received is not what I'd ordered. After much bally-who, this individual indicated that they'd place another order for me with the correct color. I also received the UPS shipping label to return the incorrect part. When I received the second order for the same Refrigerator Dispenser Cover, again, what I received was in the color BLACK and not the color gray. In speaking with yet another representative via online chat, I was told that I'd need to contact Frigidaire directly as Sears PartsDirect is receiving their parts directly from them. I was provided with Frigidaire's telephone number and advised that they'd be able to assist me further. I received yet another UPS shipping label to return the 2nd incorrect part. Upon contacting Frigidaire and providing the model # of my fridge, the customer service person indicated that the manufacturer no longer produces the gray color of the refrigerator dispenser cover and if this part is needed, one option suggested is that the person looking to source same will need to look on eBay to "perhaps find" the replacement item there. After two occasions with trying Sears PartsDirect, this is in essence what I wound up having to do and was much more successful in that endeavor. Now to the two returns which was necessitated. The issue which I took "exception" to is the flimsy and smallish box which this dispenser cover was delivered to me. The first box I received was "damaged". This part I'd describe as very delicate as it's a molded plastic. The return instructions received essentially advises the return sender that "you" must make the effort to ensure that the part which you are returning is not subsequently damaged. Although I did receive a credit for the cost of the two items itself once the UPS labels were scanned as part of the initiation of the return process, the shipping costs were not refunded to me and as a matter of fact, it wound up costing me additional monies to purchase larger sized boxes to enclose the two incorrect items which were sent to me in a flimsy box to begin with so that there would be no "issues" as to how these items were received back to the sender. I would definitely think twice before ordering through this company again or to recommend them. read more

Sears Parts Direct - Refrigerator Dispenser Cover - part number 242089602 (Frigidaire) - Appliances & Repair Near Me

Perfect! I saved $300. I ordered a motherboard for my LG refrigerator. I received an OEM part within three days - worked perfect. I will use Sears direct parts again. read more

Ordered a part to repair a dishwasher - it never shipped - they claimed it was lost - they sent a replacement but once it arrived the plumber said it was missing a gasket. Customer service BLAMED me for not ordering the gasket that should have been included. Then, they wanted to charge me $9.95 to return the part. Waited for a supervisor who was just as belligerent. Will never order from here again. My advice is to STAY FAR AWAY from this company read more

They are evasive. Hold onto your order number for dear life. They only provide the phone number (800) 366-7278. There is an email address: ocscustomerservice@transformco.com Make sure you acquire a reference number for any interaction with them. Every request will be met with a dodge. read more

DO NOT BUT FROM THIS PLACE!!! If I could put a negative star, I would. In first place it took 3 weeks to receive the order. But the worst part is that I received only one piece, when it was supposed to be a kit of 4! When I called to complaint the only thing, they could say is that the agent that took my order gave me the wrong information. But I also received an e-mail that says Qty 4. They would not honor the order! Horrible customer service! That is not how business is handled! read more

if there was an option for negative stars . I would give a negative 5 Ordered a part on Nov 4 was told in stock and would be sent that day with delivery by Nov 8. Nov 25 part has not arrived. Called customer service several times constantly receiving conflicting, misleading and misinformation. if I was to order the same part today I was told in stock and delivered within 4 days even though they know they cannot deliver. read more

Worst Experience Ever. Four months ago, I ordered a motor control unit for my treadmill. When I received the part, I contacted SPD to have a repair tech come to my house to install the part and synchronize my machine. After paying the tech $175 on top of the purchase of the part, the machine failed to work 2 days later. I contacted the Tech, he requested that I reopen the job with the repair dept. Later they sent a different Tech to my house, after I received another replacement part. That part also did not fix my problem. Over the 4 month period, I've had over 15 scheduled appointments (most cancelled because the part was not received and in a few cases not ordered by the Tech) . After both Techs had assessed and replaced new parts on my treadmill several times, they both determined that the parts they were receiving from SPD were coming from a 3rd Party Vendor and not compatible with my treadmill. They stated the parts needed to be ordered from the manufacturer (Proform). For the past month, the Repair Dept keeps telling me the Techs have to order the part from Proform and the Techs keep telling me that the SPD App on their phones will only allow them to order the same part from the same 3rd Party Vendor. I've asked to speak with a manager several times only to be told they (customer service) had no way of linking me up with a manager. So after spending nearly $400, fours months of repair appointments, over 25 phone calls to SPD, I still have no operational treadmill. I have never, ever dealt with a company as sorry as this one. No wonder SPD is not accredited by the BBB. I wish I had read all of these negative reviews before I invested my time and money in this sorry a** company. If I could give them 0.1 star rating, I would read more

Sears, it has been a month and "BOB"still does not know where or what happened to my order. Can't get answers.

This is a horrible company. DO NOT order from them. I ordered parts from them in May and 5 months later I still have not received them. They refuse to give me a refund. read more

I ordered a part from them that was scheduled to be delivered three days after I ordered it. When I didn't see a status update and the package didn't arrive, I called in and they told me I'd receive an updated delivery date 24 hours later. Never received the email so I called back in and they told me the part was backordered and they didn't have an estimated fulfillment date. How can you sell something you don't have in stock, giving a delivery date, and never updating the customer. I will never buy from this company again. read more

I ordered dishwasher parts online in July. It's now November. They backordered my parts. I called customer service (at a number that is no longer available). They found a better fit for the parts I needed. I canceled the first order ordered the correct parts, which I received and installed. But, they kept sending me "your order is delayed" notices for the original order. Monthly I'd call to re-cancel the first order. Monthly they told me the original order was being canceled. Monthly I'd keep receiving delay notices. This morning I received an email saying my original order has SHIPPED. You can no longer call and talk to a live person. When I try to fix things online, I am told by their auto-chat that I can "return" the order... within 60 days of its ORDER date, which of course has long since passed, for an order which I have not yet received. This site is a complete scam. I will never, ever buy any more products from them. read more

I've paid for ordered part on 12/28/24, they promised to deliver it by 01/10/25. 20 days later it's still processing. A bit tricky to reach out a live assistance. However, they cannot give me exact date of shipping either. While it's suggested to leave a review upon the end of the call, the associate asks you to hang up the phone to avoid any comments you may leave. That happens every time you speak to live agent. Summary: be ready to bad results and either avoid them or pay by the instrument by which you can easy charge your payment back. read more

Rate Sears Parts Direct experience , it is really BAD for this company , after I do get my full refund ,I will let every single person know how bad this company really is ,as consumers we all need to get together and file a class action lawsuit and put them out of business.but I do have a phone number 800-366-7278 , then go to parts and listen to the prompts and you will get to refunds , have your order # , date order placed , and the amount , you will get to talk to human being , but remember they are just the messengers and they are following orders ,so be a little easy on the phone with these people and pray to god you might get somewhere. Can you imagine working for this company ?I ordered my part 11/18/2025 , S.P.D. pulled the money out of my account 11/19/2025, waited 3 weeks for part ,called S.P.D. and they informed me that the order was cancelled , but I was not notified in any way ,shape or form, talked to humans on 9 different occasions , still have not recieved my full refund , but I am gratefull I got $52.00 out of my $67.00 order . I found the exact same part {air compressor regulator} at Home Depot for $34.00 , that is half the cost ! Good Luck ! read more

Do not buy from this company!! I ordered my much needed part to repair my Samsung Dryer and it did not arrive in the time promised! The customer service line promised me a tracking number. They said it would arrive in 3 business days. I have not seen either! I was promised a refund and then had to escalate with PayPal! I still haven't received my refund! Clearly states in the refund policy that I can get a refund in the order is in process status! This company is a scam and a fraud!! read more

they are a scam. ordered a part over two months ago. Tried to cancel a month ago and never got a call back to put on new issued card (due to out of state charges). They take your card info and then random charges will be place later and you never get your part or money back read more

Took a month to get a part I was promised would be delivered in 10 days. I called and requested a cancellation and refund after two weeks. They advised that they needed to send my reuqest to "another department" and that my cancellation would be processed within 3 days. Well, today, over a month later, the order I was told would be cancelled arrived at my home. Don't trust this company with your money. They have zero customer service, and they are completely unable to get anything right as evdenced by the other one stars on this page. read more

They charge immediately, give a delivery time & order update says "Shipped In Process" and system is down for tracking. Customer service loops you to same message and no way to speak to a person. So is it shipped on a slow boat from China???? Feeling scammy! If not arrived a week after estimated I'll try to cancel but figure they have that looped and contact my credit card to be refunded as a scam. I don't recommend Sears online parts... used to be great when Sears was in business. read more

Service is terrible. No communication. Order was to ship within 2 days. A month later they were unable to give me an update on my order. I cancelled the order. Told I would receive a refund. I called to follow up a week later and the refund had not been started. read more

Scam site... when you place the order their website will say "in stock" and give you a delivery date... it said it would arrive 5 days to arrive. The prices were the lowest and I thought SEARS is reputable - NOT TRUE - I will assume they do not even stock the parts and impossible to talk to a live person... I ended up calling new sales "not parts" to talk to a live person... they forward me to parts and it goes straight to the automated system that is a JOKE as it will send you a text link that indefinitely says "in-process". I am using ice chests in lieu of a fridge now for nearly a month. I wish I would have just ordered the parts through any vendor but them... Now I have to dispute the charge on my card and order though another vendor. What a waste of time. SO MAD!!! read more

This 'business' is a scam out of what appears to be India. The parts you order may or may not be the right parts and they charge highway robbery amounts for shipping. Example: Two 1/4 inch nuts were over $12.00 and shipping was the same, $24.00 total. The two bolts that were ordered for the nuts, never arrived. They credited back the amounts for the bolts, but not the shipping. I had to reorder the bolts and they tried to charge again for shipping, after they said there would be no additional charge. USE AT YOUR OWN RISK. read more

BEWARE* BEWARE* BEWARE The worst company I've encountered in this lifetime!!! Searspartsdirect.com LIE when you place the order BUT the part is on BACKORDER!! I ordered two parts ( Inlet water valve and Control Panel) THEY LIED and shipped ONE PART which was the valve! I was able to prove to my Bank Searspartsdirect.com ONLY shipped one part utilizing Their shipping label on the box. The box show only 1Part was shipped and the name of the part. A bunch of SCAMMERS!! NEVER AGAIN!! read more

Sears Parts Direct - Appliances & Repair Near Me

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Why did I not read these reviews before ordering?!?! I was sent the wrong part. Called them to return the part and they said I would get an emailed return label in 2-3 days. I called back a week later (very hard to get an actual human on the phone). The guy on the phone seemed very helpful and admited they didn't even have my email on record. He promised I would get an email within 24 hours with a return label. It has been a week later again and nothing. I am filing a report with my credit card company. This is some Indian sham/fraudalent company. I wish I would have read the reviews. RUN! RUN FASTER! read more

I ordered part "x" ($45), they randomly sent a 50-cent clamp. Uhhhgg Tried to resolve, but they won't help. Had to dispute through credit card. read more

Ordered a new control board for my washer, and a water inlet valve. They first charged my card under a different first and last name of a person that I don't know under the "billing address", then my first name and the strangers last name for the "ship to". I cancelled that order when I saw the confirmation email with the random names, but I ended up with two water inlet valves in two different boxes. The control board still hasn't shipped and it's been 14 days. It said it was in stock when I ordered it, and it said the arrival date was 3 days after I ordered it. I've called a few times, and they keep saying they will ship it out that same day, but it never happens. I don't know if I'll ever get the part. I would not recommend this vendor under any circumstance. read more

This is a scam website. Nothing is actually in stock. It is horrifying that Sears is literally running a scam website and taking advantage of the trust their name once had. Do not order from here, you will either receive your item a year from now or go crazy trying to get your money back. Don't let the cheap prices trick you. read more

I spoke with the company and ordered a part that they promised me they'd had in stock and would ship within a day. The very next day the status changed to "back ordered", and they couldn't tell me when it would be delivered. It seems this is how they regularly conduct business (per other online reviews). I would avoid them. read more

Customer service is terrible. They shipped a stove top and it was broken before arrival. The company said 3-5 business days on a refund it's been 30. Don't buy from them read more

7 years ago I bought a $400 glass rangetop replacement from Sears Parts Direct. It was a nightmare... never again, or so I said .... I had to fight for many weeks to finally get them to ship a rangetop. Finally we got it and thankfully it was the correct one. But they had my money hostage for the longest time.. like 8 weeks! Turn the page.... and over a week ago I had amnesia and somehow ordered a washer timer from them. Long story short ... of course they immediately took my payment ... they do THAT vert well . That's the only thing they do well. I called a week later and they tell me they are unable to find that particular timer in stock when I literally just ordered the timer off the website which said, "IN STOCK".!! Now I'm starting a dispute through PayPal to make sure I get a credit and kicking myself for not remembering 7 years earlier. Do your self a favor, avoid them like the plague. They never change. read more

Here ya go: Last year I ordered a part from these folks without difficulty, everything was perfect; however, this year not so much. The tail of woe is below: 11/06/2024 - Ordered with $32.00 expedited shipment fee. Sears Parts claimed the icemaker heater was in stock. 11/07/2024 - Received email claim delivery would be 11/08/2024. 11/08/2024 - Part not received, no communication from Sears Parts. 11/12/2024 - Part still has not arrived. Called customer service and asked for an updated delivery date. They promised to send me an update in 1 to 3 days. I asked do you have the part in stock? They answered we have no way finding out the inventory in real-time. Order then cancelled by me. They promised to send me a cancellation email in 1 to 3 days! It is now clear to me that if they have the part and everything goes well you might actually receive it. If the part is not in stock they do not have a system tell you when you might actually get it. I wish I had read the reviews on this site before I ordered. read more

If it was possible to leave less than one star rating I would. I needed a part for a Samsung French Door Refrigerator, and they had it at a reasonable price, but shipping was a bit pricey. I ordered on October 6th with delivery listed as October 10th. The web site listed order status daily as In Progress... The 10th of October passed and no part arrived and status continued to show as in progress. On October 17th I contacted customer support through web site chat, and explained I had to order from another source to get the part and complete repair. The agent assured me they would cancel the order and refund me. Next day I get an email from non.returnable@searshc.com no information except the disclaimer "This message, including any attachments, is the property of Transform HoldCo LLC and/or one of its subsidiaries. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you." On October 31st I get message part has shipped and it arrived that same day. I went online to process return, and had to pay them $9.95 for a shipping label to return. I sent part back and received message that a refund was processed for amount of $38.88 - my original charge was $39.86 for the part and tax PLUS $12.99 in shipping... Still waiting to see that refund credit back. There should be a special place in Hell reserved for whomever manages whats left of the shattered shell of the Sears name. There practices are abusive and they must make more money off the shipping charges then the actual part sale. Be careful and have extremely low expectations if you order from them!!! read more

DO not order from this website. They will say they have things in stock, then one you order - send you multiple emails that the item is not going to be delivered it is backordered. We ordered on 8/17/2024 - first backorder message game on 8/28/2024. We cancelled our item and confirmed a refund that has never arrived. On 9/9/2024 we received another email saying the item will not be delivered for another month, it was backordered. We had cancelled the items on 8/28/2024. Went through the whole refund process again. Call your bank card and refuse the payment. DONT do business with this company. read more