Everything. Check in and out was so easy. The property was extremely well maintained…read more Every request that we had was taken care of immediately. You won't be sorry if you work with CNE.

Upon arrival we found part of the home 923 Tivoli Naples Fl without electric (lights not working,…read morepool heat off, a/c not working, etc.) when we called for assistance the office was closed so my husband tried to troubleshoot and found breakers had tripped and was able to reset them except for the pool/hot tub heat. We spent our entire first evening scouring the home manual operating instructions for the hot tub/pool heat to no avail. The following morning I called the office and they were closed again so I used the emergency number. Kim returned my call and said she and property owners were aware the pool/hot tub heat was not working before we arrived and that she had called for repair. At this point I had no idea that we would spend our entire stay without pool/hot tub heat making it unusable. I followed up with Kim the next day but the office was closed so I used the emergency number to get an update. When Kim returned my call she informed me to expect that we would not have pool/hot tub heat for our entire stay and that I had interrupted a birthday party. (Wow!) I find it egregious that we were not told ahead of time the pool/hot tub heat wasn't working prior to check in. We completely understand things breakdown but this is not the "microwave" it's the "pool/hot tub use" the main attraction for coming to Florida in the winter time. Everyday counts on vacation with your children. The pool/hot tub was the main attraction for us. We are disappointed we were not given a chance to book other accommodations PRIOR to check in, when Kim found out from the cleaners that a significant main feature wasn't working and would not be for our entire stay. Now back home and reflecting on our stay the complete lack of empathy or any suggestion of resolution by CNE is quite shocking. CNE & Owners Please do the right thing by making this very disappointing situation fair for all of us. We are officially requesting a partial refund and prepaid pool heat charge returned.

The town of Naples below Sanibel on the Gulf Coast is an upscale area. Many say it is like what…read moreBoca Raton was like! The big houses near downtown and the water are very large and expensive! 5th Avenue has all the fancy, expensive shops and restaurant; at night all the palm trees that line the street are all light up with white lights and there are large lighted balls hanging above the street...very festive and pretty! This complex of different condos, though all look alike, have different names Magnolia Falls, Amelia Lakes, Cascade, Jasmine Court with probable 7 others. They share a lovely pool, club house and tennis courts. Apparently a good tourist winter crowd comes here from Europe and colder America!

I have worked with Pamela Keyes while selling a property in Naples. I would strongly recommend…read morethem for any real estate transaction. I found them to be very willing to go above and beyond to help get a sale over the finish line. I have dealt with many realtors, and real-estate transactions. My experience with Pamela Keyes was the best experience i have ever had. Jeff Blow

Pamela Keyes is an amazing real estate agent. We recently…read morepurchased a new house in Naples using Pamela's assistance. She was active in supporting us throughout the whole process and strongly advocated for us when necessary. I would highly recommend Pamela Keyes as a real estate agent and will certainly use her if we need such assistance again.

By far the most professional VRBO type property management group I have ever dealt with as a…read morerenter/tennant Casey & staff go above and beyond to make the whole stay enjoyable from the time of booking to check-out I can only assume that all the 1 star reviews in a one week span are in attempt to spam by either the competition or some jealous people that were up to no good when asked to leave

i will start by saying I NEVER write reviews. We used THL last year and the experience was great…read more This year however was horrible. Starting with sending a deposit for a house and not hearing from them for 10 months. I contacted them and was told they "tried" to contact me to tell me the house was no longer available because of a fire. They had my $8,000. They had another house available we could use. It was more money, less rooms but available. Please note my email never changed. Because we had no choice we said ok to the house. the BBQ had to be replaced the first day. The refrigerator had a frost problem and the water and ice didn't work so I had to buy ice for the month. One of the bathrooms was clogged and had to be "jetted" and all the baths needed to be sanitized. Random fire alarms went off, once at 2am. The pool wasn't serviced for 13 days and turned green. Couldn't swim for 4 days. Many more problems. Was told not to use them because of complaints. Gave away my 2026 rental even with a signed contract. Horrible and unprofessional I received a credit of $500 for all of these problems. should get no stars

We have been staying at properties from this company for many years, 4 different ones, the best and…read morecleanest we ever been to! Gabriel takes care of everything and has great deals! Bad review that I read does not justify what this company represents, all my friends stayed at his properties and everyone is beyond satisfied, we will be staying with this company for a long time. Thanks Gabriel for everything you have done for me and my family, we love your homes and your service!!! Kids love the pool!!!!!!!! :)))

Be careful. Very dishonest. Quoted a price to rent home, a week later, price was increased by…read more$1,000. Very shady; instead of sending a rental contract, wanted to meet to exchange contract for funds. Although advertises on VRBO, will not use their website to complete a transaction. They ask that you go to their website to communicate; circumventing VRBO.

Ognjen went above and beyond for us! He made our drinks 5 minutes before opening and was absolutely…read morepleasant and kind , helpful, and very welcoming! His kindness and great attitude truly added to our experience at the resort. Thank you, Ognjen, for the exceptional service!

We have a beautiful two bedroom suite here looking out to Naples Bay…read more It's a beautiful hotel although the parts of it is under renovation, which is a bit of a drag can't use the adult pool nor the lazy river pool . So everyone's crammed into a pool that's really small.. the fitness center is really good. The front staff is excellent and so far the concierge. the valet has all been really amazing.

Nonexistent support, poor communication, blames the community they manage for their poor performanceread more

Lighthouse Cove Resort in Pompano Beach. Not a Resort on weekends when it's a public pool to…read moresupposedly owners families. Ruins it for the owners when they eat in the pool, water is cloudy because of no pool maintenance and no supervision. Actually enjoy it through the week. Is it really worth it?? Maintenance fee paid yearly for outsiders? Get priorities straight!