Everything. Check in and out was so easy. The property was extremely well maintained. Every request that we had was taken care of immediately. You won't be sorry if you work with CNE. read more

Upon arrival we found part of the home 923 Tivoli Naples Fl without electric (lights not working, pool heat off, a/c not working, etc.) when we called for assistance the office was closed so my husband tried to troubleshoot and found breakers had tripped and was able to reset them except for the pool/hot tub heat. We spent our entire first evening scouring the home manual operating instructions for the hot tub/pool heat to no avail. The following morning I called the office and they were closed again so I used the emergency number. Kim returned my call and said she and property owners were aware the pool/hot tub heat was not working before we arrived and that she had called for repair. At this point I had no idea that we would spend our entire stay without pool/hot tub heat making it unusable. I followed up with Kim the next day but the office was closed so I used the emergency number to get an update. When Kim returned my call she informed me to expect that we would not have pool/hot tub heat for our entire stay and that I had interrupted a birthday party. (Wow!) I find it egregious that we were not told ahead of time the pool/hot tub heat wasn't working prior to check in. We completely understand things breakdown but this is not the "microwave" it's the "pool/hot tub use" the main attraction for coming to Florida in the winter time. Everyday counts on vacation with your children. The pool/hot tub was the main attraction for us. We are disappointed we were not given a chance to book other accommodations PRIOR to check in, when Kim found out from the cleaners that a significant main feature wasn't working and would not be for our entire stay. Now back home and reflecting on our stay the complete lack of empathy or any suggestion of resolution by CNE is quite shocking. CNE & Owners Please do the right thing by making this very disappointing situation fair for all of us. We are officially requesting a partial refund and prepaid pool heat charge returned. read more

It's a shame I have to write this review as I've been using CNE for years, but after my last experience I will never use them again. I have never dealt with anyone as unprofessional as Kim. Considering she is a realtor and in a customer service role I was absolutely shocked at the way she handled the situation. Upon turning up at the rental we paid for, we found the pool filled with bits of rock and the area surrounding the pool step rail broken and lifting (see pictures). Whilst we were looking at this damage my son (5 years old) had found a piece of broken glass on the floor. I was shocked by the state of this rental, and more importantly about the safety of my little one. The pool was unusable, the area by the steps unsafe and glass on the floor. I called CNE and had the misfortune of dealing with Kim. I explained the situation and was accused of just being a bit tired. When I tried to make her understand the house/pool wasn't safe she thought I was over exaggerating. She explained the pool area had to be cleaned because of mould and this probably caused the debris in the pool, but that she hadn't been bothered to check the condition before we arrived. I explained this was not up to standard and she had the audacity to say she wished she had not bothered having the mould removed from the pool area before we arrived because of my bad attitude. I honestly think their level of caring about the state of the properties has significantly lowered as you can see by the pictures. There are plenty of other sites to book houses in Naples and I will be using them from now on and I suggest you do too. read more

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Unbelievable! We stayed at 1503 Vintage Lane in Naples back in November 2021. They actually removed our review off of their website! They were completely unresponsive during our one month stay at this property that needed a lot of work! It's really sad that they did not maintain this property because we loved the neighborhood and the neighbors but would never stay in any of their rentals again because of their lack of communication to address everything that was wrong with this property. From day one there was so much wrong with this place: a broken toilet for 3 days, no key to the front door the entire stay, a lot of broken tiles around the front door, kitchen cabinets that wouldn't stay closed, broken blinds, bikes with flat tires, broken grill, several lights out, frayed dingy towels and the list goes on! It wouldn't have been so bad if they would have addressed things immediately but it took them 3 days to fix some things and we never heard from them again to fix other things. Not a way to run a business or treat clients! It's sad because they have such great reviews and we were hoping for a more positive experience. read more

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If you are looking for a professional and great company to work with for your next rental, I would highly recommend CNE Vacation Rentals. My husband and I have been renting properties in Naples Fl for the past 8 years. And for the past 2 years have rented thru CNE and will continue to do so for any future rental needs. The staff is so accommodating and right on top of everything if you ever have an issue. They make sure that properties are clean and ready when needed. We just can not say how pleased we are with CNE. Our experience was so very positive and CNE made our vacation experience a great one. read more

Top notch service! Our experience with CNE was flawless. Our vacation rental was spotless, well organized and extremely well maintained. We stayed in Briarwood, a gated community, and although unfamiliar with the areas, we felt safe and loved Naples so much!! Thanks for a great time! read more

My wife have been renting vacation homes in Naples from Cne for the past 8- 10 years. We never had a problem, we must have rented six different homes in Briarwood without any problems. The homes are always as nice as can be. The Cne staff is always at hand if needed, That's what I like most of all, and the price of the rentals are great. The homes are keeped in excellent condition. read more

Our experience with CNE couldn't be more different than the 2 reviews YELP is showing - I wish they'd show all the positive ones!! They managed our home when we rented it, and were professional, gave us great advice, and took care of our home like it was their own. They've really gone above and beyond for us on numerous occasions. We really can't recommend them enough - they are wonderful! read more

I report an insensitive episode that has discouraged my faith in my fellow man. My wife & I are physicians. My wife has cancer that was in remission. We arranged a Naples, FL rental via CNE Vacation Rental. We could not take advantage of the holiday insurance because of its exclusionary clause, "pre-existing conditions." One month before our vacation, my wife relapsed requiring immediately three weeks of daily whole brain irradiation. We were astounded that our CNE Vacation rental agent, Nicole Bennett, would not read my wife's oncologist's explanatory letter that was sent to her. Nicole Bennett's cold, insenitive response was "sorry" you did not take out insurance (even with its published exclusory clause). Nicole Bennet must be very lucky to be in excellent health. Her concept of insurance is very naive. We also asked if we could just change the date &/or house we were renting that could accomodate my wife's cancer treatment. Nicole Bennett said sure but you wouild have to pay again.! What the Bennetts (Nicole & Kim) did may not be illegal but it surely shows insensitivity & unethical behavior. read more

Yes, we really love 998 Tivoli Court. The owners have decorated the place for everyone to enjoy and provided a warm environment.. As far as the two women who run CNE they have a major problem dealing with people. In fact, when I called a couple of days early to find out if we could come in early on a Saturday, they said the owner did not follow their rules. He shows up without telling them and leaves without telling them, so they could not tell me. That should have given me a clue that they are about rules and not people. So, I guess us committing a CRIME by coming back to the house early when the cleaning woman was there and sitting outside was a reason to toss us out. No second chance, just we will never rent to you again in any place. They would not even listen to our reasoning. Or come over and talk to us. We had recommended them to friends who then used them. No way in the future. We would come back if the owners would use another management company. CNE made our last week hell, by us having to run around to find a new place. read more

Don't rent through this company if you can help it. We booked a five night stay several weeks ago and paid our deposit. Turns out that the renters before us want one of our nights! They made a mistake! So CNE cancels our reservation. Now we're trying to find something else for a holiday period. They have other properties available but won't provide one at the same price to make up for this ridiculous situation. So just because the dates are open on the calendar, another renter can come along and remove you !!! Beware of this practice. read more

The house at 998 Tivoli Court in Naples, FL is wonderful. The owners are very accommodating. However CNE Management Company is off the wall. We rented from them for the past 2 years and the second year was a disaster. We rent for over a month and always have the house cleaned midway through our stay. They told us we couldn't be in the house when the cleaning person was there. We left the house and returned 2 1/2 hours later. She was still there. We went out on the lanai so we wouldn't be in her way. We did go into the house to use the bathroom and to get a drink. The cleaning person turned us in to the management company. We spoke to them the next day and they told us we breached our contract and their trust. Even though they gave us a contract for the following year, we were told in no uncertain terms that they would not rent to us again. We needed to find a new place for 2014. We spent the last week of our vacation securing a place. They did not respond to repair service promptly. After this incident, we spoke to few people who told us that no one had this policy about cleaning and that CNE are very inflexible and difficult to deal with. The Bennetts are rude and don't know how to treat renters. read more