I used Seastreak for the first time this past Friday and Saturday traveling between NYC and Highlands, NJ, and I was very pleasantly surprised by how easy and enjoyable the experience was. I was a little nervous since it was my first time using the ferry, but everything was straightforward once I got there. The Seastreak dock is next to the Staten Island Ferry terminal. If you're facing the Staten Island Ferry boarding building from outside the building, head left and around the corner. I had to ask an officer for directions, so hopefully this helps another first timer. There wasn't anyone at the ticket booth when I arrived, but there were multiple QR codes posted to purchase tickets online. The process was simple and quick. I definitely recommend adding the tickets to your phone's virtual wallet so they're easy to pull up while boarding. The staff on both trips were super friendly, helpful, and welcoming. The ferry itself was clean, punctual, and not crowded during my travels, which made the ride really relaxing. I sat by the windows on the second deck for the skyline and Statue of Liberty views. For anyone interested, the best views were on the right side heading to NJ and the left side coming back to NYC. There's also an open-air top deck which was really nice. Tickets were $29.99 each way, and overall I thought it was a great experience. I would definitely use Seastreak again. read more

Went on the Fall Foliage cruise. Highly recommend it! We had a beautiful day. I boarded in Highlands, NJ and was joined by my daughter and her boyfriend who boarded at Pier 11 in NYC. The narrator was quite good. He was full of information about the Hudson , leaves, steam engines, the formation of the palisades and other sundry information. The ferry stops at Bear Mountain and then again at Cold Springs, NY. It's a cute town with lots of eclectic shops. We reboarded at 3:30 for the return. We all enjoyed our day and I absolutely would do it again! read more

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So slow, the guy yaps the entire ride about nonsense. Don't do it!!! Boat is nice but still not worth it. read more

It's been a little over a month since my weekend plans were ruined by them. Couldn't get a partial refund from the hotel we booked or a credit from Martha's Vineyard African American Film Festival. But here's their letter sent the day before the trip. Dear Seastreak Customer, We are reaching out to inform you that the Seastreak Ferry trip from NJ and NYC to Martha's Vineyard and Nantucket on Friday, August 1st and the return trip on Sunday, August 3rd from Nantucket and Martha's Vineyard to NYC and NJ has been cancelled due to inclement weather conditions. We will gladly switch your reservation to a different date, free of charge, or we can provide you with a refund for any unused tickets. Customers who would still like to travel to and/or from Martha's Vineyard, or Nantucket this weekend, are encouraged to utilize Seastreak's service from New Bedford, MA. We offer multiple daily departures from this location all summer. If you choose to exchange your reservation for one of these departures, we will refund the remaining balance for any price difference. See New Bedford schedules here: New Bedford to Martha's Vineyard Schedule I requested copies of the weather report they received after my refund from them and I haven't heard from them since! They had a plethora of cruises that day and I didn't see or hear of inclement weather conditions! read more

The Seastreak Cruise offers a peaceful escape with stunning Hudson River views. The two-hour ride showcases landmarks like the Palisades and West Point. Enjoy snacks, drinks from the bar, and relax indoors or on the open deck. Cold Spring's charming, walkable town is perfect for exploring cafes, shops, and nearby trails. A beautiful, stress-free day trip--highly recommended! read more

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Surprised to find out you can see whales in New York City? I was back in 2022. I used this company to compare whale watching with another company based out of Brooklyn, American Princess Cruises. I will save you the suspense, American Princess Cruises does a better job, a much better job. How? Seastreak Cruises are comfortable, fast, and you will likely see whales and other forms of wildlife on your trip. Those are the only positives. The negatives mount up. -The speaker system on the boat is very tinny; as a result you hear very little throughout your trip. -I do not feel the crew on board this boat are as intelligent as they are on the American Princess. -They whisk you out to one location and hope for the best. No real risk taking here. -The time out on the ocean feels shorter and very rushed. -No "Whales, Tails, and Cocktails." Also known as no sunset cruises. They only offer one morning cruise that leaves around 10:30 am. -They offer fewer tours throughout the week. Seastreak is good for ferrying summer busy bodies from the city to the beach towns, I know this because I used this service during a weekend in Newport and enjoyed it. This was not enjoyable. I walked off the boat that day in July shaking my head, wondering where I went wrong. From then on out, I vowed I would only use American Princess Cruises for my whale watching needs out of New York City. read more

I'd give it a negative star if I could . Constantly late and they never warn us of delays. They make the commute that much longer by being unreliable with no explanation. They started this new thing where if you have a digital ticket you can't board - you have to wait for the paper tickets to board. You might not get on and then you have to scramble to another port. Newsflash there's no parking at the other dock and they don't even provide transportation so if you drive over there, you probably won't be able to park. So you might have to Uber. You most likely will miss that boat. If they don't let digital board why do they even bother selling them. Digital tickets cost more than paper and they leave the higher paying customers on the dock. They never have any explanation as to what's going on. They just show up when they feel like it around the scheduled time. read more

I had an amazing experience with Seastreak. Even though the ferry was full, they took my number, got me a seat, and left right on time--super efficient and kind. But what happened next blew me away. I accidentally left my wallet--my wedding purse with cash, sentimental items, and my passport--onboard. I was on Martha's Vineyard, and the purse was back in New Bedford. I was heartbroken and ready to cancel my upcoming trip to Spain. That's when Christopher Cote stepped in like a true hero. He found my info using my passport in the system, tracked me down, and led a full-on operation with his team to get it back in my hands. Thanks to them, I have everything back--and I'm still going to Spain! I even offered to send a thank-you via Venmo, but Chris and JC turned it down. Absolute legends. I'll never forget what they did. Chris and JC--you're my heroes! I will only be taking the seastreak ferry from now on for my vineyard and Nantucket travels! Skip the Cape Cod traffic! read more

What a wonderful day we had taking the Seastreak out of highlands to Cold Spring NY The boat was clean, comfortable seating inside and outside. A bar where they sold refreshments all day. A guided tour up the Hudson by a very knowledgeable young lady I read many complaints on line about this particular trip and they were all unfounded The windows are too dirty to see anything. They are cleaned before departure in NJ but you're out in the ocean and they will get dirty Speakers not working? All speakers were new and worked perfectly My one and only issue is it didn't leave on time. About 30 min standing after we were told to get on line with no explanation. Otherwise a wonderful day trip In gorgeous weather I would do it again in a heartbeat read more

Seastreak Ferry - Ferries Near Me - New York, New York

I loved apple picking in New England but once I moved to NYC, getting to an apple farm without a car seemed like a hassle. I heard about fall foliage cruises that go up the Hudson and signed up for the cruise to Milton NY for apple picking at Dubois Farms. The ticket price included roundtrip up and down the Hudson, lunch at Dubois Farms, and a bag for apple picking. The tour guide entertained the boat with historical facts on the way up, but a good amount of guests sat outside and did not hear any of it. The bar and snacks on the boat were mid, around what I'd expect to find on a commuter ferry. Luckily the drip coffee was decent and only $2. Upon arrival at Dubois Farm, the bus driver dropped us off on the side of the road without providing any guidance or taking a headcount. There wasn't a Seastreak rep or anyone to tell us where to go. The farm staff were unaware of our group and our pre-arranged activities. It was very disorganized. I asked at the register and apple bag stand about a Seastreak cruise that included apple picking, and the staff did not know what I was talking about. I was handed a regular bag and told to pay before leaving because they would check receipts. I then made the mistake of heading to the orchard to get apples. Only passengers that headed straight to the tavern got lunch, after being sent on a frustrating search for "Sarah" who directed them to a back room. There wasn't enough pizza for everyone and some had to buy their own meal and insist on a reimbursement from the farm. I missed the provided lunch and purchased food out of pocket, and only learned that reimbursement was an option after we'd left. People that went to lunch got special picking bags that were smaller - those were for the free apples. Some said they were still asked on the way out for their receipt because staff didn't know there was a Seastreak excursion. Because the bus driver didn't do a headcount, we all sat in the bus at 3pm unsure if anyone was left behind. Three young women were almost forgotten. Since I paid for my lunch and apple picking out of pocket, I asked Seastreak to reimburse me the difference for the Ferry Only ticket. However, I have yet to receive acknowledgement that anyone from Seastreak even saw my email 2 days later. Update: I called Seastreak at the end of the week, reminded them that I sent an email with receipts, and they provided a refund for the excursion. read more

I had an awful experience with customer service that was so appalling that I reported it to the better business bureau. They were awful in how they went about resolving it and were not even apologetic. So I bought my ticket on the internet which is a new option and it automatically bundles all the tickets you get together so when you scan it, even if you aren't using all of the tickets it acts as if they were used. The guy checking tickets told me it's a glitch in the system and to talk to someone at customer service so i did just that when i arrived in nj and the girl at the desk told me that I had to buy more tickets because there is nothing she can do, and to contact customer service. So essentially they stole my money and double charged me and then it took them 3 people and multiple emails and phone calls back and forth to resolve a glitch within their system. They did not even apologize for completely inconveniencing me. Not the first time I had an awful experience with Seastreak. Another time, the boat left 5 minutes early and I missed it and had to wait 2 additional hours for another one. No apologizes then either. They must train their staff to be cold and unkind as I've never had a positive experience with anyone on the ferry. The only reason I keep taking it is because its convenient but I think I will consider the train next as it doesn't add aggravation to my life and I interact with kinder people that way. read more

Did the fall brunch. $128 pp. no tables and food was buffet style, servers were rude and food was soggy. The windows were filthy, you couldn't really see out of them. The seating was so close there was no room and you had to use a pull down tray that was barely big enough for the plate. The views of the city and Hudson were amazing but I wouldn't pay $128 for this. Drinks were just ok 2 drinks $18. I wouldn't do it again, at least I had good company! read more

Literally left 100s of ticket passengers at the dock with no backup boats. According to customer service they regularly overbook their boats so this happens all the time in the summer. They crowd their boats above capacity and don't check tickets, leaving paying customers in the lurch. Never again, horrible customer service, horrible experience read more

Speaker system SUCKS and so does the narrator!!!! Decided to take trip and see the fall foliage. ABSOLUTELY HORRENDOUS!!! What started as a beautiful quiet ride on the river became a nightmare when we landed in NY to pick up passengers and "NARRATOR" . his talking is annoying because the system is awful!!! Can't understand what he is saying, constant breaking up and squeeling. Definitely not enjoying and may ask for my money back. read more

Seastreak Ferry - Speaker sucks!!!! - Ferries Near Me - New York, New York

This is for the Fall Foliage Tour of the Hudson with Seastreak Ferries. After being herded onboard like cattle to this COVID party, we spent the first two hours struggling to listen to the tour guide with a broken microphone even though we were only a handful of rows away. At this price - $170 for two tickets!!!! - I thought I was getting something more sophisticated than a 4-hour bus ride on water. Filthy windows made it impossible to get a decent photo of the views. One bartender, mask wearing unenforced... a total and complete scam. My bs radar is usually on point, and I blame myself for not doing more research before purchase. But wow. What was meant to be a special occasion turned into a desperate wait to get back on land. read more

Seastreak Ferry - Dirty windows on Seastreak Fall Foliage Tour - Ferries Near Me - New York, New York

We enjoyed this autumn river cruise up the Hudson to take in the gorgeous changing leaves. It is one of the few that travels north of the Tappan Zee bridge where the best leaf-peeping is found. The person who absolutely made our boat ride was the guide, Heidi Benedict, with "insider" NYC knowledge, humor, insight and kindness. Heidi spoke at just the right moments for the perfect length of time & even offered to photograph people at special points on the tour. I've lived here for 2 decades & and still learned a lot from Heidi. Everyone I spoke with on board agreed she made the trip really special. I will actually seek Heidi out on her other NYC tours- she is that good. Captain Dan attentively slowed the boat (thus less rocky & windy) in key areas so everyone who wanted could take the stairs & go out onto the deck for photos with a clear view. He also gave us a wonderful tour near the Statue of Liberty as a bonus treat at the end. Every crew member was upbeat & outgoing, from the Greeters to the Buffet Servers to the Bartender, even the person cleaning the bathrooms. Arrive early & expect to stand in line since seating is first-come, first-served with limited table options along the windows. The rest is mostly airplane-type seats (comfortable) with drop trays to use as tables. The outdoor decks have regular seating and plenty of room to stand. The boat and buffet were clean, and the friendly servers wore gloves. The buffet food was average to good... typical boat food. The buffet remained open throughout the tour, and there was free unlimited hot butternut squash soup at the bar, a cozy touch. The big disappointment (thus loss of one star) was the dirty ship windows which made it difficult to enjoy the view ... and the autumn view was the main reason we took this particular trip. Some say they clean the windows in NJ before departing for NYC & the ocean dirties them along the way, but I only saw one clearly visible clean window. The rest all had old dry dirt spots and haze (no wet water visible) & looked like they hadn't been cleaned for days. Perhaps Seastreak could clean them after arriving in NY instead of prior to leaving NJ? I would take this trip again if I knew the windows would be cleaner, or on a warmer day when I could take in the view clearly from the outdoor decks. But if I knew Tour Guide Heidi would be the person hosting, I would definitely join in anytime no matter what, and just go out onto the deck for special viewings if the windows were still dirty. Cannot say enough good about Heidi Benedict, a real gem, it was like sitting beside a NYC native who was also your old friend that invited you out for a boat ride to share her favorite sites, and she had visited all of them! read more

If you ever find yourself needing to commute from Monmouth County, NJ to NYC then Seastreak Ferry is the quickest and most relible way to do so. You'll also be able to enjoy a view of the beautiful NYC skyline from the ferry's rooftop seating. After years of growing up taking the NJ transit which we all know can be pretty unreliable or often delayed, I switched over to Seastreak about 12 years ago and there's been no looking back. It's a quick 50-60 minute ride with stops in Atlantic Highlands, NJ and Highlands, NJ as well as Wall Street and Midtown in Manhattan. In the summer months they also add an additional stop at Sandy Hook in NJ for those interested in taking a day trip to the beach from the city. The Seastreak staff are always pleasant and they serve coffee, snacks, and alcoholic beverages which are perfect for after work commutes when you've had long days at the office. They offer variety of ticket options including 40 day book passes, 10 day passes, round trips and single rides to cater to all different travelers. Another added benefit is that service pets are welcome aboard so feel free to bring your fur friends along with you for the ride. The next time you need to travel from Manhattan to Monmouth County, NJ I highly recommend Seastreak - you won't regret it. read more

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If I could give zero stars I would. I wish I had read these reviews before we purchased. My friends and I bought tickets for a Friday afternoon cruise. Due to a family emergency, we had to cancel. I contacted the company and they gave us a credit that expired at the end of the year. I spoke to them about using it for their other Friday cruises as weekends wouldn't work. I finally got confirmation that we could all attend the upcoming Friday cruise and when I went to use the credit, the cruise had been cancelled. I asked the company to extend the credit which expired in Dec so we could go on another time as we were really looking forward to it. There were no other Friday cruises, not even one going anywhere so we would lose the credit. They wouldn't extend the credit. We just lost the money. They said had we booked the Friday cruise and then it was cancelled we would have received a refund but because we just had the credit they wouldn't refund or extend the credit. We just lost $300. It would have cost them nothing to extend the credit so we could go another time which we really wanted to do. They refused. Terrible customer service. I would never recommend anyone go on a seastreak cruise. It's not worth the risk of losing your hard earned money. If they really cared about their customers, they would have let us use the credit at another time when they actually offered weekday cruises. read more

They should rename from Seastreak to Seasick! We took the Whale Watching cruise. About an hour into ride, the boat became a roller coaster. I wish I was joking when I said about half the passengers became sick -- most vomiting repeatedly!! The two crew members worked vigorously in cleaning up vomit, passing out bags and paper towels, etc. If i could rate them alone, they would receive five stars. I felt like I was in a bad comedy or horror flick. We were circled by people vomiting and the circle got smaller and smaller until our group was infected. LOL We never saw any whales, although, they did try, which is why I gave two stars instead of one. We saw plenty of dolphins. Apparently, they used different sized boats. My relative went on cruise previous week on a bigger boat, and no one was vomiting. I hope they never use this boat again for a long journey. read more

Seastreak Ferry - Ferries Near Me - New York, New York

Friday is the biggest mess shuttles to locations when no shuttles exist. So disorganized makes dmv look like a professionally run company. Nj should shut them down read more

Seastreak Ferry - Shuttle with no driver - Ferries Near Me - New York, New York

I've done Sandy Hook Island twice with them and the whale watching tour once. Sandy Hook is an absolute blast and a top NYC experience. To be on a boat is amazing. Seeing the sky line from the water is breathtaking. When we went the first time, simply starting the day on that boat trip set everything right. On the island, there are free school buses waiting to take people to the beaches. There are two different school bus routes. So pick the beaches that you want to go to. We went for Gunnison, which is the only nude beach in Jersey. I recommend the experience. (And don't worry, nothing is going to fall off your body if another person sees it. It's actually really good for body acceptance to see real people with all their sizes and shapes.) The whale watching was a bust. I get it that whales are under no contractual obligation to show up. (The whale union insisted :) But if you are selling a whale watching tour without any whales or dolphins, try to make up for it. Maybe, do an ultra cool lecture from the biologist about marine life. Maybe, offer people a free makeover whale watching tour. For practical tips, you need to plan your seating. Most people will race to the top of the boat to be on the outdoor deck. Under the sun with the wind in your hair is definitely the place to be. However, the boat leaves from battery park and midtown East. If you are on the second stop, expect places to be taken. If you can find a space to sit on the floor, take it. After ten minutes on the boat, everyone realizes that it's crowded. Every square inch of the floor will be taken over by people. A few really smart people brought blankets or even foldout chairs! read more

Good service. You can get highland in 40 minutes from Manhattan. One way ticket is $28. read more

Seastreak Ferry - Ferries Near Me - New York, New York

Took fall foliage cruise to Bear mountain with a couple of my friends today. Each of our tickets cost $65. We didn't realize that it was just for the ferry ride. After spending almost 2 hours in the boat we were dumped at the Bear mountain and were told the ferry was going to be back almost 6 hours later, which might of been okay if there was a lot of hiking to do. Unfortunately most of the trails were closed. They only thing we had to do was to check out the small zoo and museums in the area, which were cute, but only took about an hour and half of our time. We ended up getting an Uber, which took forever to arrive due to the location and have gone to Cold Spring instead. When we tried to change our pickup location with the company, we were told we have to pay $15 extra per person. We ended up just taking a train home for the same price. Honestly some good views on our way to Bear Mountain but most of it was just okay, bathroom on the boat was dirty. They had coffee for $2, which I appreciated at the time, but not much food or snacks available. Tour guide was okay, though hard to hear. Would not recommend for anyone to spend $65 on this cruise!!! read more

I forgot my suitcase on the dock at Wall street and realized as we were headed up to 34th Street. I told the bartender in a panic and he calmly said he would figure out who to call as I repeatedly asked wasn't there someone on the dock who could get it and put it on next boat to Highlands?? Long story short after picking people up at 34th Street they swooped back Into Pier 11 like James Bond, grabbed my suitcase in under a minute and then we continued on to Highlands. BEYOND THE CALL OF DUTY‼ read more

Mask not needed. While there are signs posted all over about masks being necessary inside the building, the staff will look right at those not bothering to wear one and not say anything. More than one person didn't follow the "rules" so if you don't want to wear one, you won't be bothered. Great whale watching sail. read more

The worst ferry company for sightseeing or the supposedly fall foliage. $260 down the drain because they could not give us a five minute grace before departing. We were a group 6 but only 4 were able to get in. No courtesy and no refund or credit for my $260.00. Major cruise line and airlines have better deals than this hungry company for hard working peoples money. They don't deserve not even a star. read more

Fast, positive experience. I prefer this to the train w/r to getting into the city... pleasant experience. There's less stops which is nice and the stops are quick. If getting picked up at 34th you only stop 1x at Wall Street before proceeding onto the Atlantic Highlands. It's a gorgeous ride. You see the city skyline, Brooklyn Heights, DUMBO and finally the Statue of Liberty. You also meander past Sandy Hook of NJ. It's a smooth ride, comfortable with ample seating and great caliber people returning home from their jobs in the city. If you are on the top deck there's tons of storage space for luggage immediately in front of the 1st row of seats. The crew were helpful and nice but focused. They obviously have a job to do and are proficient at keeping to their schedule. The bar was packed but seemed well stocked. I really enjoyed this ride. I'm not a commuter but it seems like a very pleasant mode of transportation vs. sitting unproductively in traffic. It also has tv if that's more your style. read more

scammed by not going to promised destination. we paid for a brunch outing to bear mountain and West Point . The crew did not know why the boat was turning without completing the trip. The river was calm and there were no boats on the river. I have tried seeking help by calling customer service. They keep saying only a manager can resolve this issue. The promised call back has never taken place. It's interesting that most outings always sends a customer feedback request which seastrek has not done. Are they concern customers will tell them the truth. Also the cabin was freezing despite our asking the crew to turn off the air conditioning. We feel it's our duty to warn others not to waste their money especially since no one has tried to explain why the promised and paid for outing did not take place, there has not been any attempt to refund our money. read more

Took the ferry from Manhattan to Atlantic Highlands today with my 92 year old mom, to visit her 95 year old sister. Somehow missed the part about the 3:00 ferry returning to Manhattan from Highlands rather than Atlantic Highlands. Arriving at the wrong destination 15 minutes before the scheduled departure with my mom in tow, I just wanted to cry, BUT Vice President of Seastreak, Brian, came to our rescue and drove us to the Highlands ferry. We made it just in time, but just in case we hadn't he had radioed ahead to make sure that they waited for us. He is definitely our hero of the day and the reason we will travel Seastreak when we visit again. read more

Went on the whale watching tour and had a great time.we lucked out with perfect weather and cruising past NY on the boat alone was fun. We saw several schools of dolphins and a whale surfacing several times. Even saw it breach. Also appreciated learning about the fish, conservation, etc from the knowledgeable guide. read more

Seastreak Ferry - Whale tail! - Ferries Near Me - New York, New York

Dirty windows. Dirty bathrooms. A bunch of drunks by the bar. Screaming,cursing. Crew did nothing to stop them. Walked by and ignored them. Rude captain, speeding on the way back. Catamaran was rocking. Did not let us on during a storm. Made us stand outside in a storm. November 2021. Never again. Beware. The views were beautiful. Dirty Catamaran. Disgusted read more

Boats are filthy inside. NY Waterways is so much better. No semblance of order when boarding. Announcements are barely audible. Highlands boarding area seems like a makeshift barge. No COVID-19 cleaning visible at Highlands dock or on board. . Prices are ridiculously high. Bar looks dilapidated. It's always a gamble to see if they are on time. Choose NY Waterways you'll see the difference. read more

Seastreak Ferry - Filthy seat - Ferries Near Me - New York, New York

I would give 0 star if I could. Ferry is old, smelly and dirty which does not make you feel the expensive ticket is justifiable. All three bathrooms were out of order during our trip back to NYC and the staff were extremely rude - yelling and hitting door on another passenger who tried to use one bathroom and very inconsiderate toward others (to the point one might just say racism against AAPI). I may get it that sometimes things may not be working the way they are supposed to (especially for old or poor quality ferries) but what people were getting was definitely not acceptable at many levels. Felt ripped off and insulted, and obviously not happy with what was advertised to be an amazing foliage trip in Hudson. read more

I made the purchase of 2 tickets for 100 dollars and they had quoted me 8:15 a.m. by mistake I was at another gate and arrived 8:16 and they did not let me board and they did not give me credit or Change ,I called immediately to customer service but they don't give me options and I lost my money. I think for all that value of a tickets to new jersey at least guarantee or change but they don't care anything .and I lost my time and my money! This is the customer service answer: Hello, Unfortunately our policy is that once the departure time has passed your tickets are marked as a no-show and the value is forfeit. I cannot offer you a credit for your tickets since you missed your departure and did not call for a credit prior to your departure time. Thank you, Marissa Nelson read more

Pretty bad experience going to Sandy Hook yesterday. There was a line out the door moments before the ferry was scheduled to leave and their credit card reader wasn't working. There's no option to pay online so you just have to wait it out there and deal with the anxiety of not knowing if you'll have your ticket in time for departure. Then, on the return ferry, it was 35 minutes late! I missed an important dinner I had to go to. Plus, NJ park rangers said the ferry had been running late all day so not a one-off thing. read more

This is a long overdue review....from when I took this boat in 2013. I assume not much has changed. I recall that where I boarded...over by East 35th in Manhattan...that the process of where to go...which line to get in for tickets etc... was a bit confusing. But I eventually figured it out. Boat ride itself was nice. HOWEVER.... I take safety and my life very seriously. And I have been around long enough to know that... situations can change in an INSTANT (i.e., the very recent horrible 'duck boat' accident in Missouri, where a fun tourist ride suddenly turned deadly, with many of the passengers previously having been told by the boat operators that they 'didn't need to worry about putting on lifejackets'...) Anyway, I know it's best to be prepared BEFORE a good situation can turn bad. KNOW where the lifejackets are. KNOW how to use them. KNOW where the exits are. And so on. So... as this Seastreak boat set off for Sandy Hook beach, we heard an announcement about how long the ride would take, about bathrooms, etc. I heard NOTHING about lifejackets, NOR did I visibly see any. So after the announcement, I got up, and went over to one of the crew, and I said 'can you tell me where the lifejackets are kept?...I just always like to know these things in advance..' He replied 'uh, yeah, they're in a box up at the front of the boat.' Like I said, I've been around a while, and I'm smart. ;-) I knew I should not simply be 'satisfied' with his response, and that I should take a little walk and go find this 'box up at the front of the boat'. So I take a gander, and what to my wondrous eyes should appear?? Yup, there was the 'box'... a large white metal storage box, at the front of the boat. The box had a lid, and the lid was secured with a PADLOCK. But yes, folks, it gets even BETTER. This box of lifejackets...apparently intended for use by ALL passengers...no matter where on the boat the passengers might be.... apparently everyone would have to make their way to this ONE box... this box had STACKS of bicycles leaned up all around the box. OK, so I don't know about you but... if I imagine a situation where we suddenly think that lifejackets 'might be a good idea' to find and put on, can you imagine hundreds of passengers running towards that ONE box....folks trying to throw bikes to the side...and then someone yelling out 'hey, who has the friggin KEY to this padlock'??? Unfreaking believable. Now it's been five years since I took that boat ride. Maybe they have changed their system of how and where they store their lifejackets. Maybe they now make announcements about this before the boat takes off. But somehow, I suspect this company likely hasn't changed...all they care about is their guaranteed influx of passengers that they always get...and then they just keep their fingers crossed that there won't be any 'issues' on the boat ride. I know that after my ride in 2013, that I wrote to the Port Authority to alert them to this grave issue, and if I recall, no one wrote me back. I believe I also may have written directly to Sea Streak as well. read more

Very unpleasant trip ! After spending a couple of days in the jersey shore biking around in Asbury Park and Long Branch i wanted to spend my last day at Sandy Hook and was thinking of going back to NYC on the ferry from there. I called the company and asked if i could take the ferry from Sandy Hook to NYC even though i was not on the morning Ferry . The representative on the phone said yes , as long as i have a valid ticket . therefore i bought a round trip ticket , spent a great day at Sandy Hook but when boarding on the ferry a very rude captain forbade me to get on board because i was not on the morning ferry... the captain would not even look at my receipt showing that i have a valid ticket and said he would have to "escort me " out of the ferry if i would not leave . i was asked to get on my bike and bike for 5 miles, back to the highlands ! to catch an other ferry .... it ruined my day with my boyfriend . this was Very frustrating especially when you take the time to call in advance to prepare your trip . The crew was rude and condescending. i will not come back ! read more

Super spreader cruise Took the Cold Spring fall colors trip. Packed boat - absolutely no enforcement of posted mask requirement signs, so had to stand outside in the cold for the whole trip up. Took the train home to protect our health - staff said they would refund our money, but the company is non-responsive. read more

Ferry had dirty windows , So worried about covid and couldn't see out . Not to mention bathrooms all 3 were out of commission on way back When you pay 85.00 a person you expect a little better service Very disappointed will not be telling anyone at was a great cruise . Not going to recommend it all read more

Expensive and unreliable. This summarises my experience with this company. Conceptually a good option, but pricing is off the charts. Boat is comfortable and clean, but the last-minute cancellation (without any financial compensation) on a recent trip from NYC to Nantucket and back that left us stranded - with a bus from Hyannis as only alternative option - makes it an unreliable, "customer-unfriendly" choice. Add to this that their customer service is cr*p, and you will think twice before choosing Seastreak for your next trip. read more