The food is delicious. However, they have GOT to get their phone presence together. Making a order for delivery is PAINFUL. I wanted two orders of polla a la plancha with fried plantains. I didn't ask for anything else. I had to talk to three people and the order took over 20 minutes and three calls. First time I call, they take my number to call me back in five minutes because she had to wait until the delivery person returns. Huh? Why?? I'm on the phone already...can't take my order now? Ok, so they do call me back in five and now she's slowly taking my order? Lunch or dinner? (mind you it's after 5pm) This woman can't understand what type of chicken dish...rice or no? Do I want the rice on the side or not, what color beans? Btw the lunch is $14.00 and the dinner a whopping $16.00! So whatever, I go for the 16 assuming I get a larger portion...might as well. By the way, trying to ask what on the earth is the difference in their lunch versus dinner is like watching grass grow. All I got was....Styrofoam versus aluminum round. More on this later. Then mid-way...after repeating my order like ten times, hoping to get off the phone with this person, hinting I am ready to pay with my credit card number...asking her a few times if she wants my credit card number (like in other words, this is taking way too long, take my damn card so we can be done with this mess), she ignores me, asks for my order again as if she is stalling and low and behold, without a warning a different person grabs the phone ....and now I am starting all over again. Seriously??
Then this second woman takes the order....sensing my frustration. Of course I am frustrated...I'm on the phone over ten minutes, and my kids are getting impatient...as am I. Still haven't paid and now you are wasting my time. So she goes you can call me back to give me the credit card info since you sound busy. WHAT? I'm like huh? Why would I do that? Yeah, I am busy, but I'm not going in for open heart surgery twice. So I answer, yes I am busy, but I have my card out, please take my payment. Had to give the cc info twice. It goes through and she hangs up without my address. Calls back ten minutes later....the delivery guy arrived, what is the address? We were on the call so long....didn't even realize she didn't have my address. Give her the address.
Five minutes go by and now the delivery guy calls for my address. Like...what...they don't communicate? So I assume he is in front. So I say, you are here? Nope, not there I am leaving now. Thanks buddy for calling to say hi and let me know you are coming.
Get the food...this 16 dollar dish had one chicken breast on top of rice in a barely 7 inch round. For 16 dollars, I should have enough for two meals. WOOOOW Seba's.
So between the calls and three people it really was a half hour before I got my tiny lil dish. It's so unbearably frustrating to talk to people on the phone who sound so lost in the sauce. To Seba's...I recommend you drink a cup of coffee if you taking phone orders and wake up! Oooorr....hire a kid with a good phone presence who is sharper, quick and efficient. It's money left on the table when you can't take an order efficiently. This is NOT rocket science. But yelpers the food is AMAZING, you will have a better experience just picking the darn thing up, they all have their head in the clouds when they pick up the phone. Had it not been for the food, I would have given up on them based on their phone etiquette a long time ago! read more