We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

The Phone Fix Place has fixed several of our mobile devices, everything from screens shattered to…read moreback glass, and even some charging issues. They are always our choice for screen protectors. I don't know what we would do without The Phone Fix Place!

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

They were very friendly and helpful! I highly recommend them for any work you need done!read more

Was relieved to be told battery could be replaced on my android. Paid 100.00. Up front. Went to…read morehave battery installed to be told sometimes screen can brake? It did. With new battery. Shop just threw up there hands. Phone inoperable. Out 100 bucks, no working phone. Do not take your android to be repaired by children. Had I been told up front about screen braking I would have put 100 towards new phone. Do not take your android here. This is not phone repair, Unprofessional and childish. /Old teck challenged man

Thank you Deseree for efficiently transferring data from one phone to another! Your knowledge,…read moreservice and professionalism is the reason I refer family and friends in need of tech support. You're the best! Debbie Adams

Had a major security breach and she was able to check my phones on the spot. Next day I brought in…read moremy computer and she was able to scan and return within 24 hours. Best Buy was "willing to do it in a week and charge me more

Made an appointment with Elliot a day in advance because my phone screen went dark. I waited a…read morehalf hour for Elliot who did not show for said appointment, and who had sent me an email an hour before our appointment asking to reschedule. Too bad I didn't have a phone and couldn't get the message. If you're trying to get your phone repaired, and you make an appointment, you've been warned.

I had been in a car accident and had a broken phone. Elliott offered to come to my residence to…read morepick up the phone (which was SO much appreciated) then returned it after repairing (such thoughtful service!!) His price was very reasonable, especially considering that he also activated the temporary phone I had purchased!! WOW. No drama just efficiency and kindness. THANKS ELLIOTT!

Did not understand that iPhone did not make screens for 11 because they are out dated. Pablo was…read moregreat.

Super helpful and knowledgeable. Quick and proficient too!! Highly recommend for all your device…read morerepair needs. Reasonably priced and quality work!! Thanks Pablo!

I'll always come to this place even if I can buy batteries somewhere else or cheaper or at target…read morethese guys are always so nice and helpful and friendly. I highly recommend this place and support the folks that run it as they are quite lovely.

Always helpful and they always have the right batteries. They also seem very friendly.read more

They put a battery in my iPhone that did not hold a charge. Cost was $150…read moreRefused to give refund. Rude employees. Absolutely no customer service. They need to train their employees in customer service . Reporting them to the Better Business Bureau. I want a refund.

The last time that I got my phone repaired there it was $50 and then I went today and I left my…read morephone I signed the thing the guy said it was gonna be $70. I told him look man the last time I was fixed the same thing for $50 and he said OK and I thought it was going to be $50 and then I left and then they ended up charging me like 65 bucks. I will not be going back there ever again

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

The service was outstanding and the price was very reasonable. He was very polite and helpful. He…read morefit me in despite having multiple calls all the way to Taos for repairs.

I live in Santa Fe and ended up having George's Appliance Repair come to my home to repair my…read morewasher-dryer combo because it was under warranty through GE, and he was their contracted repair person. Marco Rodriguez responded to my contact right away and we arranged an appointment. Since he was coming from Las Vegas, NM, he called me and let me know he would be at my home in 30 minutes. He was very efficient, diagnosed and fixed the problem and explained everything to me thoroughly, and how to avoid the same problem in the future. Because the problem wasn't a warranty repair issue, I had to pay for it out of pocket, but his price was entirely reasonable and he even asked, "Does that sound fair to you?" WOW. Wish I could find repair people this good and decent more often here in Santa Fe!