We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Jason was very helpful in clearing my phone of constant ads that made it impossible to use my…read morephone. He's known and friendly. Prices are reasonable.

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

They were very friendly and helpful! I highly recommend them for any work you need done!read more

Was relieved to be told battery could be replaced on my android. Paid 100.00. Up front. Went to…read morehave battery installed to be told sometimes screen can brake? It did. With new battery. Shop just threw up there hands. Phone inoperable. Out 100 bucks, no working phone. Do not take your android to be repaired by children. Had I been told up front about screen braking I would have put 100 towards new phone. Do not take your android here. This is not phone repair, Unprofessional and childish. /Old teck challenged man

Honest, knowledgeable, thorough and patient. I trust Secret Gateway totally after calling on them…read moreon several occasions.

From the owner: We serve our community with our electronic repair and fabrication services, we are known locally…read morefor our reasonable cell phone screen and computer tablet repairs. But we do so much more which includes our hub for trading and consignment of electronics and gadgets. We offer our consignees up to %70 of the resale value for their inventions and valuable electronic items. Secret Gateways Electronics is a business dedicated to unlimited creativity, higher levels of thinking, and the vastness of human curiosity. We wish to empower craftsman, hobbyist, and unbound explorers. We do this by giving inventors a store to sell their creations and get most of the money %70 without the worry of marketing their product and paying for an overhead. We do that work for them.

The Trinidad Tech Shop is staffed by Chris and Ryan who are wizards with technology. No one in…read moretheir right mind will dispute this. I, however, know Chris and Ryan as the proprietors of my very favorite gaming shop. While technology repair may be their purview, the shop is also a haven for those of us not satisfied with console gaming and streaming video services, those of us looking for more in a game than a positive k/d spread or longest average life. Magic the Gathering is a staple of most game stores, and Friday Night Magic is a nationwide phenomenon. The Tech Shop is no exception. They even have an official judge in Andy, who also runs a Dungeons and Dragons campaign on Saturday. Tuesdays are open game night, with new games being tested, old games being mastered and Magic the Gathering being played in a format called Commander. Now, Magic came out when I was in high school and, while I appreciated it, I never really enjoyed playing it. The night I learned to play Commander, with the help of a super knowledgeable regular named Paul (who is also an official MtG judge) was the first time I actually had fun playing Magic. Wednesdays are for Warhammer, both the fantasy version and the ultra sci-fi version, 40k. Andy is the expert-in-residence concerning all things about the miniatures game. While I retain an intellectual interest in learning the game, I would much rather learn it with my own army. To that end, I asked Andy to teach me how to paint miniatures, which he was all to happy to do. I then discovered I have a natural aptitude for it and, what's more, found it to be extremely satisfying. I marvel at the progression: in the process of learning about a new game, I found a new hobby entirely! I first started coming to the shop because I wanted to play D&D. Since then, I have learned to play a dozen games that, under any other circumstances, I wouldn't've even heard of, made friends with people I wouldn't've otherwise met and employed strategies that were previously beyond my ken in games I thought I'd mastered. It has become a home away from home. Big shoutout to Chris, Ryan and Andy: your store is great, your work is outstanding, and you yourselves have no equal! Keep up the good work and I'll see you all soon!

This is a efficient and friendly business with very reasonable prices. They saved me a bunch of…read moretrouble on my recent trip to Trinidad to see family. My iPhone battery kept dying after five minutes. I went online and it looked like I might have to go to Pueblo to get it fixed. Fortunately, Trinidad Tech had the battery and within an hour returned the phone to me. It's working great. Thank so much to them. Don't go anywhere else.

I'll always come to this place even if I can buy batteries somewhere else or cheaper or at target…read morethese guys are always so nice and helpful and friendly. I highly recommend this place and support the folks that run it as they are quite lovely.

Always helpful and they always have the right batteries. They also seem very friendly.read more

Thank you Deseree for efficiently transferring data from one phone to another! Your knowledge,…read moreservice and professionalism is the reason I refer family and friends in need of tech support. You're the best! Debbie Adams

Had a major security breach and she was able to check my phones on the spot. Next day I brought in…read moremy computer and she was able to scan and return within 24 hours. Best Buy was "willing to do it in a week and charge me more

Made an appointment with Elliot a day in advance because my phone screen went dark. I waited a…read morehalf hour for Elliot who did not show for said appointment, and who had sent me an email an hour before our appointment asking to reschedule. Too bad I didn't have a phone and couldn't get the message. If you're trying to get your phone repaired, and you make an appointment, you've been warned.

I had been in a car accident and had a broken phone. Elliott offered to come to my residence to…read morepick up the phone (which was SO much appreciated) then returned it after repairing (such thoughtful service!!) His price was very reasonable, especially considering that he also activated the temporary phone I had purchased!! WOW. No drama just efficiency and kindness. THANKS ELLIOTT!

A good friend of mine recommended Cloud 9 in Santa Fe. I called to get my 2015 mac pro laptop…read morebattery replaced (battery life was very bad from being old). Parts were ordered, and I could drop it off pretty much anytime. The service was quick and easy, and my laptop works great! Price was super reasonable. Very happy with it. Would recommend!!

Came in a few days later and they replaced it after several attempts no refund I guess but it is…read morewhat it is.

Great price, great service. Mike fixed our laptop crashing issue in about half an hour. Very…read moreknowledgeable.

We had a great experience with Mike yesterday. His knowledge of all things technical is only…read moreoutmatched by his customer service excellence. It is good to know this resource exists and we will continue to use him for future needs.